CIS Ch 12

Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments? All four steps are performed by humans with the support of high-speed, high-volume DSS and ESS. The first two steps of Simon's framework are eliminated and the final two steps are handled by software algorithms. Only the initial step is performed by the software; the final three steps are handled by humans. The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers. All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.

All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.

The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called benchmarks. KPIs. the balanced scorecard method. business intelligence. BPM.

BPM.

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. data visualization balanced scorecard KPI predictive analytics digital dashboard

Balanced scoreboard

Which of the following BI tools or abilities have been driving the movement toward "smart cities?" chi-square analysis data mining predictive analytics OLAP big data analytics

Big data analytics

A(n) ________ is a BI feature that presents users with an easy-to-understand visual display of performance information. dashboard parameterized report ad hoc query interface portal

Dashboard

________ are visual tools for presenting performance data in a BI system. Ad hoc report creation Dashboards and scorecards Scenarios and models Reports and the drill-down feature Paramaterized reports

Dashboards and scorecards

The role of entrepreneur falls into which of Mintzberg's managerial classifications? interpersonal symbolic decisional informational

Decisional

During a GDSS meeting, the attendees control the use of GDSS tools. True False

False

Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level. True False

False

KPI analysis is the leading methodology for understanding the most important information needed by a firm's executives. True False

False

Middle management face primarily unstructured decisions. True False

False

The first stage in Simon's decision-making process model is the design stage. True False

False

The implementation phase of Simon's decision-making model includes choosing among solution alternatives. True False

False

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of GIS. GDSS. MIS. BI. DSS.

MIS

Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? Managerial activities are fragmented. Managers prefer regular, written reports on firm activities. Managers perform a great deal of work at an unrelenting pace. Managers prefer oral forms of communication. Managers give high priority to maintaining a diverse web of contacts.

Managers prefer regular, written reports on firm activities.

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs? senior executives IT developers middle managers business analysts operational employees

Middle managers

Which of the following is not an example of a BI predefined production report? revenue forecasts order cycle time direct and indirect spending supplier performance workforce demographics

Revenue forecasts

A geographic information system is a decision support system designed specifically to work with spatial information. True False

True

A structured decision can be made by following a well-defined set of procedures. No "feel" or intuition is necessary. True False

True

A structured decision is repetitive and routine, for which known procedures provide solutions. True False

True

Backward sensitivity analysis software is used for goal seeking. True False

True

Big data is commonly used to analyze and predict consumer preferences. True False

True

Data visualization technologies are used to help human users see patterns and relationships in large amounts of data. True False

True

Checking store inventory is an example of a(n) ________ decision. structured semistructured procedural unstructured ad hoc

Structured

Which type of decision is calculating gross pay for hourly workers? procedural semistructured structured ad hoc unstructured

Structured

Which of the following companies is not one of the top five producers of business intelligence and analytics products? Sun Microsoft SAS SAP IBM

Sun

Which of the following is not one of the five classical functions of managers? planning controlling leading organizing deciding

leading

Behavioral models of management sees managers as being ________ than does the classical model. more systematic more reflective more well organized less reactive more informal

more informal

A pivot table is a(n) type of relational database. integral data visualization tool used in digital dashboards and scorecards. spreadsheet tool that displays two or more dimensions of data in a convenient format. chart tool that can rotate columnar data quickly and visually. tool for performing sensitivity analysis.

spreadsheet tool that displays two or more dimensions of data in a convenient format.

Which of the following systems support a manager's role as leader of an organization? ESS e-mail decision support systems telepresence systems MIS

telepresence systems

An essential component in the ability of GDSS to contribute to a collaborative environment is providing each attendee with dedicated desktop computers. identifying users informally. allowing users to contribute simultaneously. using structured methods for evaluating ideas. the guarantee of user anonymity.

the guarantee of user anonymity

Which of the following statements best describes the term business intelligence? the infrastructure for collecting and managing business data enterprise systems used to make business decisions the tools and techniques used to analyze and understand business data information systems involved in business decision making software developed exclusively for business management

the infrastructure for collecting and managing business data

The dimension of ________ in information quality describes whether data is available when needed. integrity timeliness completeness accuracy consistency

timeliness

A well-designed ESS will allow management to create pivot charts. track the activities of competitors. analyze big data. create routine production reports as well as view overall business performance. facilitate group decision making.

track the activities of competitors.

The decision to approve a capital budget is an example of a(n) ________ decision. structured unstructured ad hoc semistructured undocumented

unstructured

Which type of decision is deciding whether to introduce a new product line? recurring unstructured nonrecurring structured procedural

unstructured

MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm's underlying transaction processing systems. True False

True

Structured decision making is most prevalent at lower organizational levels. True False

True

The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others. True False

True

The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization. True False

True

The third stage in Simon's description of decision making is choice. True False

True

What-if analysis works forward from known or assumed conditions. True False

True

You would use location analytics to determine how best to route your deliveries of products to retail outlets. True False

True

When there is no well-understood or agreed-on procedure for making a decision, it is said to be documented. semistructured. ad-hoc. unstructured. undocumented.

Unstructured

Which quality dimension of information is concerned that the data values of an information source fall within a defined range? timeliness consistency completeness accessibility validity

Validity

An information system which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of DSS. MIS. GIS. ESS. CDSS.

ESS

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance? TPS ESS MIS DSS CDSS

ESS

DSS are a special category of GIS. True False

False

DSS primarily address structured problems. True False

False

Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS. True False

False

A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group. GDSS ESS CDSS GIS DSS

GDSS

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps? Executive support systems GDSS DSS location analytics GIS

GIS

Which of the following statements best describes the business value of improved decision making? Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values. Improved decision making strengthens customer and supplier intimacy, which reduces costs. Improved decision making creates better products. Improved decision making enables senior executives to more accurately foresee future financial trends. Improved decision making creates a better organizational culture.

Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.

When managers represent their company in the outside world and perform symbolic duties, they are acting in their decisional role. managerial role. interpersonal role. informational role. leadership role.

Interpersonal role

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called KPIs. parameters. benchmarks. BPM. the balanced scorecard method.

KPIs

Which of the following are most likely to rely primarily on production reports for their decision-making needs? operational supervisors analytic modelers senior managers business analysts executives

Operational Supervisors

Which of the following is not one of the Simon's four stages of decision making? implementation design choice analysis intelligence

analysis

Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action? production reports drill down parameterized reports business case archives forecasts, scenarios, and models

business case archives

A drawback to high-velocity, automated decision-making systems is that they are unable to control themselves and respond to new environments. be applied to situations outside of the financial world. handle high volumes of decisions. handle semi-structured decisions. handle structured decisions.

control themselves and respond to new environments.

Predictive analytics is used for all of the following except identifying the most profitable customers. forecasting driver's safety. establishing consumer credit scores. determining the best routes for product delivery. anticipate customer response to price changes.

determining the best routes for product delivery.

GDSS include specific procedures for priority ranking the order in which participants can respond. utilize shared desktop computers to foster collaboration. are designed specifically for decision making by people working as a group in the same location. require a small number of attendees in order to maintain high levels of productivity. enable increasing a meeting size without reducing productivity.

enable increasing a meeting size without reducing productivity.

All of the following managerial roles can be supported by information systems except entrepreneur. figurehead. spokesperson. resource allocator. disseminator.

entrepreneur.

MIS typically produce assumptions, responses to ad-hoc queries, and graphic representations of existing data. fixed, regularly scheduled reports based on data extracted from the organization's TPS. solutions to semistructured problems appropriate for middle management decision making. new ways of looking at data that emphasize change, flexibility, and rapid response. scorecards of overall firm performance along predefined key indicators.

fixed, regularly scheduled reports based on data extracted from the organization's TPS.

ESS enable operational managers to create parameterized reports. have the ability to drill down into lower levels of detail. are primarily driven by information derived from a company's transaction processing systems. support the structured decision making of senior executives. easily integrate data from different systems.

have the ability to drill down into lower levels of detail.

High-velocity decision making systems are growing rapidly for decisions classed as financial. predefined. semi-structured. ad hoc. highly structured.

highly structured

GDSS implement structured methods for organizing and evaluating ideas. provide tools that allow managers to visualize data. support decisions that require knowledge about the geographic distribution of resources. are typically used with geographically dispersed attendees. are designed to allow meeting attendees to share their thoughts in real-time with their peers.

implement structured methods for organizing and evaluating ideas.

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are information quality, information integrity, and information accuracy. information quality, organizational culture, and management filters. organization, culture, and technology. organization, environment, culture. management support, technical logistics, and user compliance.

information quality, organizational culture, and management filters.

The dimension of ________ describes whether the structure of data is consistent within an information source. consistency completeness validity accuracy integrity

integrity

The ________ phase of decision making finds or recognizes a problem, need, or opportunity. intelligence design choice analysis implementation

intelligence

The role of liaison falls into which of Mintzberg's managerial classifications? symbolic decisional informational leading interpersonal

interpersonal

Mintzberg outlined three categories of managerial roles: interpersonal, informational, and decisional. cultural, organizational, and technical. negotiator, spokesperson, and entrepreneur. operations, management, and executive. leading, deciding, and controlling.

interpersonal, informational, and decisional.

According to Mintzberg, managers in their informational role act as negotiators. liaisons. nerve centers of the organization. figureheads for the organization. leaders.

nerve centers of the organization.

Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence. production analytical transactional operational business

operational

Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter? managerial users and methods organizational environment user interface data from the business environment platform

organizational environment

A(n) ________ report is produced when a user enters various values in a pivot table to filter data. ad hoc drill-down parameterized production SQL

parameterized

BI that is designed to determine the most likely effects of changes in the business environment is called predictive analytics. environmental analytics. statistical modeling. big data analytics. parameterized reports.

predictive analytics

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions. unstructured structured ad hoc semistructured procedural

semistructured