CIS- Chapter 12 - Computers in Business
Before using your employer's network, you will probably have to read and agree to abide by the network's:
AUPs
Business owners, copyright holders, and network administrators publish ___ so that users understand what is expected and permissible when they use the network, computer equipment, and/or software.
AUPs
What is required to send an instant message from a mobile device?
An Internet connection
When Wyatt, Kevin, Sally, and Casey are all on the same business phone call, it is referred to as ___
conference calling
Errors in data occurring while entering, reading, processing, storing or transmitting are known as data ___.
corruption
When referring to business information systems, ERP stands for ___________ resource planning.
enterprise
Monitoring database systems performance, developing and maintaining databases, and establishing user privileges for databases are usual roles of a database
administrator
Intrusion Detection Systems (IDS) use several techniques to protect networks. One is called a "halt," which stops the hacker from progressing into the network. Another is called a(n) ___, which closes the access point used by the hacker.
block
A data breach can hurt a business's reputation as well as being extremely ___ .
costly
Disgruntled or employees who are leaving their jobs sometimes think they have a right to take copyrighted material that they created for the business, even though it does not belong to them. This is called:
data theft
In order to ensure that employees understand what's appropriate and what's inappropriate use of company computer equipment, software, and networks, employers must set ethical computer use standards. Failure to set such policies can lead to which of the following?
decreased employee performance decreased network speed increased likelihood of security breaches
To avoid embarrassment, always ___ your attachment before clicking Send.
double-check
Match the business information activity with the appropriate management level.
Top-level management (business executives and presidents) matches Use information systems to foresee corporate opportunities and threats Middle managers matches Use information systems for communicating policies and performance reports up and down the corporate ladder First-level managers (supervisors, floor managers) matches Use information systems for recording line employee performance
Using information systems to help foresee corporate business opportunities and threats might be done by all levels of management, but it is most important for which management level?
Top-level managers
For which of the following activities would a typical marketing department need a strong information system?
Updating the business's social media sites Online advertising Online sales
Which of the following are the usual tasks of information systems (IS) program managers?
Working with developers and senior management to procure and implement IS processes Developing training plans and policies for IS Supervising IS technicians
Before you use your employer's computer network, you will probably have to read and sign that you agree to abide by the network's ________________ user policy.
acceptable
Collecting data, interpreting information gleaned from a database, and preparing reports for senior management are tasks that are typically assigned to a data
analyst
Collecting data, interpreting information gleaned from a database, and preparing reports for senior management are tasks that are typically assigned to a ___.
data analyst
Monitoring database systems performance, developing and maintaining databases, and establishing user privileges for databases are usual roles of a ___.
database administrator (DBA)
When referring to management information systems, DSS stands for _______support systems.
decision
When referring to management information systems, DSS stands for:
decision support systems.
The roles of ensuring an organization's sensitive information is kept safe, keeping an organization's networks secure, and developing security measures for an organization's IS typically falls to the ___.
information systems (information technology) security manager
Facebook Messenger, Viber, Kik Messenger, Snapchat, and WhatsApp are example of _____ messaging (IM) sites.
instant
In order to ensure that employees understand what's appropriate and what's inappropriate use of company computer equipment, software, and networks, employers must set ethical computer use standards. This includes which of the following?
instructing employees on standards enforcing standards by creating firewalls, monitoring protocols, and filters periodically reviewing computer-use policies
It is always a good idea to check the ___ before clicking "Reply all."
list of addressees
Be careful to only open e-mail from senders you know and trust. ___ may be contained in e-mail messages.
malware
Before opening an e-mail, make sure you know and trust the sender. E-mail may contain:
malware
When referring to business information technology, MIS stands for ____________ information systems.
management
When referring to management information systems, SCMS stands for supply chain ____________ software.
management
When referring to business information technology, MIS stands for ___.
management information systems
Software that gives network administrators the ability to provide computer assistance from a central location by allowing them to display and control any computer on the network is called __________________ desktop software.
remote
Software that gives network administrators the ability to provide computer assistance from a central location by allowing them to display and control any computer on the network is called ___ software.
remote desktop
The role of installing, maintaining, repairing, and replacing information system hardware and software typically falls to the information system
technician
When you are creating a voice mail greeting on your business phone, you should tell the caller which three of the following?
the voice mail that they have reached when they can expect a return call If possible, why you cannot take the call
"Thumb-sucking" refers to stealing information from a network using a
thumb drive
A form of E-mail fraud where criminals change the account where money is being transferred is called a:
wire-wire
A form of Email fraud where criminals change the account where money is being transferred is called a ___ scam.
wire-wire
Match the computer activity that would correspond with the business activity. 1. Finance 2. Accounting 3. Operations 4. Marketing
1. providing current investment values and opportunities 2. records keeping and reporting 3. decision making software such as MIS 4. online advertising and social media
If you own a small business, which of the following can you do to ensure your computers and data are kept secure?
Backup your data regularly Keep software updated, particularly antivirus software Physically secure computers to minimize risk of theft
In the body of a professionally formatted business e-mail, where should a request be placed?
In the first sentence of your e-mail
Latisha loves instant messaging because she has friends who live overseas. Unlike texting, which requires a cellular connection, all Katie needs to IM is an app and a(n) ___ connection
Internet
Select the instant messaging sites.
Kik Messenger WhatsApp Facebook Messenger
Microsoft's Hotmail e-mail service has now transitioned to Microsoft
Outlook
Along with the "From" line, what is the most important factor in ensuring your message is read?
The subject line
Sometimes used in smaller business networks, employee _____ software is used to track employee activities while online.
monitoring
The roles of ensuring an organization's sensitive information is kept safe, keeping an organization's networks secure, and developing security measures for an organization's IS typically falls to the information system ______________ manager.
security
While not a required step in sending an e-mail, it is still wise to always ___ any message before clicking "Send."
spell check
When referring to management information systems, TPS stands for:
transaction processing systems
Network Intruder Detection Systems (IDS) often have areas known as "padded cells" or:
honeypots
Facebook Messenger, Viber, Kik Messenger, Snapchat, and WhatsApp are example of _______ messaging sites.
im
The roles of directing IS technicians, working with senior management to procure and implement IS, and developing policies for corporate IS typically falls to the ___
information systems (information technology) program manager
When referring to management information systems, ESS stands for:
executive support systems
Opening a message in Outlook is very intuitive. All you need to do is open your Outlook account, login as necessary, scroll to the desired message, and then simply ___.
Click on the message
Because it has been so familiar for so long now, some people do not know that email stands for ___ mail.
electronic
When referring to management information systems, ESS stands for __________ support systems.
executive
Which of these should business owners do to help protect their data?
Ensure antivirus software is installed and up-to-date Establish strong firewall protection for their business's network Create strong password protections and protocols
Which of the following are appropriate business e-mail etiquette practices?
Consider if e-mail is the appropriate means of communication. Maintain high levels of formality, especially with initial contacts.
Which of the following are the usual roles of information systems (IS) technicians?
Installing IS hardware and software Maintaining IS hardware and software Repairing and replacing IS hardware and software
Even though it is legal, which of the following would likely be prohibited by a typical business computer-use policy?
Online personal shopping
For which of the following activities would a typical accounting department need a strong information system?
Records keeping and reporting
Which category of management information systems (MIS) focuses on tracking sales and inventories?
TPS
When reporting a computer ethics violation of a co-worker to your employer, which two of the following guidelines are important to remember?
state only what you witnessed be brief and direct
SCMS makes lean manufacturing processes such as just-in-time inventory practical. SCMS stands for:
supply chain management system
Sometimes used in smaller business networks, employee ___ software is impractical for large networks because of the number of users and the potential for misuse.
monitoring
Place the following steps in order to attach a document from your documents folder to an e-mail in Outlook.
1. Got to Outlook 2. Click attach file 3. navigate to the desrired file 4. select the desired file 5. click insert or attach as a copy
Which of the following are appropriate business e-mail etiquette practices?
Maintain high levels of formality, especially with initial contacts. Consider if e-mail is the appropriate means of communication.
Complete the following by placing each statement in either the appropriate action category or risks associated with failing to set policy category.
Managers and network administrators should: establish ethics standards instruct employees on standards enforce standards by creating firewalls, setting filters, and establishing monitoring protocols periodically review computer ethics policies Possible consequences of not setting a computer ethics policy: decreased employee performance s decreased network speeds , increased likelihood of security breaches , Choice, increased likelihood of data loss increased likelihood of data loss
Which of the following are appropriate business e-mail etiquette practices?
Remember that potentially negative news is best given face-to-face. Keep attachments small.
Which of the following would likely be prohibited by a typical business computer-use policy?
Online shopping Online gaming Sending personal e-mail
Visiting pornography sites while using a company computer and/or network violates your company's computer-use policy. You have signed a policy that requires you to report any computer ethics violations to your boss. You observe a co-worker visiting porn sites at work and determine that you should report this activity. Other co-workers also noticed this violation. You should:
Tell your boss that you have witnessed the co-worker visiting porn sites while using the company computer or network.
It seems that every month another major corporation announces that it suffered a data _________ . These can put customers' and suppliers' data at risk, as well as the data of the corporation itself.
breach
In the work environment, it is often necessary to have multiple users on the same call. This feature is _____ calling.
conference
Errors in data occurring while entering, reading, processing, storing or transmitting are known as data ___. Multiple choice question.
corruption
Errors in data occurring while entering, reading, processing, storing or transmitting are known as data ______. These come in two categories: 1 - Detected, which usually result in system failures; and 2- Silent, which are much harder to discover and can cause lasting problems.
corruption
Business management software that encompasses nearly all business activities in a corporation is called ___ software.
enterprise Resource Planning (ERP)
When creating your voice mail greeting for you business phone, it is important to ___.
keep the message short and professional
IDS, which stands for Intruder System, _____ protects a network from hackers.
Detection
Which of the following are appropriate business e-mail etiquette practices?
Keep attachments small. Remember that potentially negative news is best given face-to-face.
