CIS chapter 3 BARUCH COLLEGE

According to your​ readings, ________ was able to link external​ suppliers, which allowed it to obtain more than 70 percent of parts from outside the organization. A. Chrysler B. McDonalds C. Target D. Kodak E. TJ Maxx

A. Chrysler

When a strategic system is​ adopted, managers will need to devise new​ ________ for coordinating their​ firm's activities with​ customers, suppliers, and other organizations. A. business processes B. systems C. business goals D. budgets E. line items

A. business processes

The power of the customer​ ________ if they have an easy time switching from one company​ (e.g., not having to pay an exit​ fee) to another. A. grows B. stops C. changes over time D. remains the same E. decreases

A. grows

The competitive rivalry force of the Internet is strong because it has​ ________. A. made it easier for companies to compete on price alone B. made product substitutes harder to find C. helped companies sell products that are highly differentiated D. increased the power of suppliers E. reduced the power of the customer

A. made it easier for companies to compete on price alone

Information​ technology, especially the use of​ networks, can help firms lower the cost of​ ________, making it worthwhile for firms to contract with external suppliers instead of using internal sources. A. market participation​ (transaction costs) B. outsourcing management C. collective bargaining D. freelance outsourcing E. benefits for employees

A. market participation​ (transaction costs)

Information systems can be used to create products and services that are personalized to meet a specific​ customer's requirements, termed​ __________. A. mass customization B. customer intimacy C. product differentiation D. information domination E. product capitalization

A. mass customization

According to the value chain​ model, operations are considered a​ ________ of the firm. A. primary activity B. support activity C. data mining activity D. business intelligence activity E. processing activity

A. primary activity

Another name for standard operating procedures for creating goods and services is​ (are) ________. A. routines B. rotations C. organizational culture D. organizational environment E. organizational politics

A. routines

All of the following are advantages of new market entrants EXCEPT​ ________. A. they have less capital than an established company B. they often hire​ younger, less​ expensive, and often more innovative workers C. they are not encumbered by​ worn-out brand names D. they are more highly motivated than traditional occupants an industry E. they are not locked into old plants and equipment

A. they have less capital than an established company

Which of the following options increases the strength of the market entrant​ force? A. An increase in the government or local regulations that govern an industry B. A reduction in government or local regulations that govern an industry C. An increase in the cost of necessary equipment D. High customer loyalty toward existing businesses E. An industry with highly competitive rivals with very low profit margins

B. A reduction in government or local regulations that govern an industry

A​ powerful, current example of a rapidly expanding ecosystem is the mobile Internet platform. In this ecosystem there are four​ industries; select the answer that identifies them. A. Device​ retailers, wireless telecommunication​ firms, independent software applications​ providers, and Internet service providers B. Device​ makers, wireless telecommunication​ firms, independent software applications​ providers, and Internet service providers C. Device​ owners, wired telecommunication​ firms, software​ providers, and​ Wi-Fi providers D. Device​ makers, Wi-Fi​ providers, independent software applications​ providers, and Internet service providers E. Device​ makers, wireless telecommunication​ firms, open source applications​ providers, and Internet service providers

B. Device​ makers, wireless telecommunication​ firms, independent software applications​ providers, and Internet service providers

Which of the following options is a challenge to the sustainability of strategically implementing an information​ system? A. ​Network-based economies B. Managing strategic transitions C. Willingness to collaborate on new projects across different functional business groups D. Managers who take an active role in shaping IT to the enterprise E. Customers and suppliers willing to learn and evolve with new technology

B. Managing strategic transitions

​________ encompasses a set of assumptions about what an organization should​ produce, how it is​ produced, and for whom. A. Business process B. Organizational culture C. Standard operating procedure D. Organizational environment E. Disruptive technology

B. Organizational culture

To identify the types of systems that provide a strategic advantage to their​ firms, select the list that contains all the questions managers should ask. A. What will the cost be to develop the IS​ system? Will we be able to develop in​ house? Will we use a native app or Web​ app? B. What is the structure of the industry in which the firm is​ located? What are the​ business, firm, and industry value chains for this particular​ firm? Have we aligned IT with our business strategy and​ goals? C. What products does our competitor offer that we​ offer? Can any of our value chains be​ automated? Can we use cloud​ services? D. Can we purchase an​ "off the​ shelf" system? Can we outsource the​ development? What system does our competitor​ use? E. What competition is there in the industry in which the firm is​ located? What are the​ business, firm, and industry value chains for this particular​ firm? Have we aligned IT with our business strategy and​ goals?

B. What is the structure of the industry in which the firm is​ located? What are the​ business, firm, and industry value chains for this particular​ firm? Have we aligned IT with our business strategy and​ goals?

A collection of routines for producing goods and services is called​ a(n) ________. A. routines B. business process C. organizational politics D. organizational culture E. organizational statement

B. business process

Substitute products that perform as well as or better than anything currently produced are called​ ________. A. cloud computing products B. disruptive technologies C. business processes D. standard operating products E. organizational environments

B. disruptive technologies

All of the following are organizational factors to consider when building a new system EXCEPT​ ________. A. the​ organization's culture and politics B. executive compensation C. the environment in which the organization must function D. the structure of the organization E. the type of organization and its leadership

B. executive compensation

In order to align IT with business as well as use information systems correctly managers need to perform​ a(n) ________. A. strategic transition B. strategic systems analysis C. institutional review D. value chain analysis E. structured walkthrough

B. strategic systems analysis

The​ accessibility, storage, and distribution of information and knowledge is increased dramatically by​ ________. A. business intelligence systems B. the Internet C. transaction processing systems D. cloud computing E. intranets

B. the Internet

A​ ________ consists of a networked system that can synchronize the value chains of business partners​ ________. A. value​ center; within a company B. value​ web; within an industry C. value​ web; within a company D. cloud computing​ system; within a company E. value​ center; within an industry

B. value​ web; within an industry

In the music​ industry, ________ are considered a newer substitute for​ CD-based music stores. A. files B. tracks C. Internet music sites D. records E. cassettes

C. Internet music sites

​________ include two organizations sharing expertise. A. Enterprise systems B. ​Network-based strategies C. Synergies D. Core competencies E. Digital firms

C. Synergies

In most​ cases, a business ecosystem includes​ ________. A. all equal firms B. instructional design organizations C. a few keystone firms D. only technology companies E. only service companies

C. a few keystone firms

A(n) ________ includes interdependent networks of​ suppliers, distributors, and outsourcing firms. A. database B. economics model C. business ecosystem D. network system E. ​five-forces model

C. business ecosystem

Firms that do better than others are said to have a​ ________. A. change management B. more productive workforce C. competitive advantage D. better market share E. better organizational culture

C. competitive advantage

Information systems can​ ________ the organization by empowering​ lower-level employees. A. heighten B. reduce C. flatten D. hinder E. establish

C. flatten

One of the reasons that information technology flattens an organization is​ ________. A. information technology decreases management efficiency B. information technology gives less power to​ lower-level employees C. managers receive much more timely and accurate​ information, thus requiring fewer managers D. information technology has narrowed the distribution of information in the organization E. ​decision-making rights have been taken away from​ lower-level employees due to a lack of information

C. managers receive much more timely and accurate​ information, thus requiring fewer managers

The more successfully a firm can align information technology with its business​ goals, the​ ________. A. more its data will cost B. less successful it will be C. more profitable it will be D. more controlled it will be E. more high tech it will be

C. more profitable it will be

The most common reason for failure of large projects to succeed is​ ________. A. staff with poor​ skill-sets B. lack of proper project management C. organizational resistance to change D. failure of technology E. lack of senior management support

C. organizational resistance to change

According to the value chain​ model, technology is considered a​ ________ of the firm. A. primary activity B. processing activity C. support activity D. business intelligence activity E. data mining activity

C. support activity

Which of the following is the correct classification for an organizational structure characterized as a task force organization that must respond to rapidly changing​ environments? A. Entrepreneurial structure B. Professional bureaucracy C. Machine bureaucracy D. Adhocracy E. Divisionalized bureaucracy

D. Adhocracy

From the point of view of​ economics, IT changes​ ________. A. too rapidly to be correctly included in a yearly budget B. both the costs of data acquisition and the costs of information C. neither the cost of data acquisition or the cost of information D. both the relative costs of capital and the costs of information E. the costs of information but has no effect on relative costs of capital

D. both the relative costs of capital and the costs of information

Adopting strategic systems generally requires changes in​ ________ as well as business processes. A. hardware B. senior management C. software D. business goals E. personnel

D. business goals

Based on your​ reading, information systems help businesses compete​ ________. A. and provide enduring competitive advantage B. but do not affect its competitive position C. and it is easy to sustain the competitive advantages D. but sustaining a competitive advantage is challenging E. but are unrelated to competitive advantage

D. but sustaining a competitive advantage is challenging

The most widely used model for understanding competitive advantage is Michael​ Porter's ________. A. data model B. executive support model C. competitive exchange model D. competitive forces model E. compound forces model

D. competitive forces model

An innovation that dramatically changes the business environment is called​ a(n) ________. A. Internet B. instructional technology C. organizational learning company D. disruptive technology E. digital firm

D. disruptive technology

Market situations characterized by economic value being generated based on the number of people using a product are called​ ___________. A. value webs B. core competencies C. synergies D. network economics E. support activities

D. network economics

A virtual company uses​ ________ to link​ people, assets, and ideas. A. economics B. enterprise systems C. synergies D. networks E. digital firms

D. networks

The observation that IT broadens the distribution of​ information, empowers​ lower-level employees, and increases management efficiency is an example of the​ ________ effect of information technology on organizations. A. economic agency B. contract nexus C. transaction costs D. organizational and behavioral E. vertical integration

D. organizational and behavioral

The assumption that an MIS professor knows more about normalization than a student is an example of​ ________. A. business process B. organizational politics C. cloud computing D. organizational culture E. organizational statement

D. organizational culture

According to the value chain​ model, employee​ recruiting, hiring, and training are considered a​ ________ activity of the firm. A. primary B. data mining C. processing D. support E. business intelligence

D. support

Companies that establish a competitive advantage by having the lowest prices in an industry are using a​ ________ approach. A. ​data-driven B. customer loyalty C. product differentiation D. ​cost-leadership E. focused niche market

D. ​cost-leadership

​________ of an​ organization's profits can be attributed to the alignment of IT with the business. A. None B. All C. ​One-third D. About 10 percent E. About 50 percent

E. About 50 percent

What is a disruptive​ technology? A. Disruptive technologies can be substitute products that perform below the standards of anything currently produced. B. Disruptive technologies simply extend the​ market, usually with unstable functionality and greater cost than existing products. C. Technologies that are created by a competitor that are lowering your organizations market share. D. Technologies that do not run on your organizations native app. E. Disruptive technologies can be substitute products that perform as well as or better than anything currently produced. In other​ cases, disruptive technologies simply extend the​ market, usually with less functionality and much less​ cost, than existing products.

E. Disruptive technologies can be substitute products that perform as well as or better than anything currently produced. In other​ cases, disruptive technologies simply extend the​ market, usually with less functionality and much less​ cost, than existing products.

A collection of routines and behaviors make up​ a(n) ________. A. disruptive technology B. organizational culture C. organizational environment D. standard operating procedure E. business process

E. business process

A​ stable, formal social structure that takes resources from the environment and processes them to produce output is called​ a(n) ________. A. business unit B. environment C. functional unit D. capital and labor E. organization

E. organization

Because Walmart has an efficient inventory replenishing​ system, they are able to reduce​ ________ costs. A. data B. database C. advertising D. networking E. overhead

E. overhead

According to the value chain​ model, sales and marketing is considered a​ ________ activity of the firm. A. business intelligence B. processing C. data mining D. support E. primary

E. primary

Nike sells customized sneakers through NIKEiD to establish​ ________. A. suppliers B. organizational politics C. organizational culture D. ​low-cost leadership E. product differentiation

E. product differentiation