CLEET Phase 2

Which of the following terms describes a disadvantage of patrolling in a vehicle?

Access

Which of the following words does not describe a guideline for communication with other people?

Aggressive

What could happen to you if you are convicted of impersonating a peace officer?

All of the above (fine, prison, license revocation)

When approaching someone while patrolling on foot, what should you do if the person has proper identification?

Allow the person to leave

What two conditions must be present before you should consider making an arrest?

An extraordinary situation, and authorization by supervisor or policy

When approaching trespassers, what should you do first?

Approach the individual about the trespass

What should you do first in a response to a telephoned/communicated bomb threat?

Ask the caller detailed questions

When patrolling on foot, when should you carry a working flashlight?

At all times

Which type of alarm system monitors an area to detect the sound of breaking glass?

Audio discriminator

When carrying a flashlight, how should you carry it?

Away from your body

How should you respond to people who try to use their friendship with you?

Be fair

How can you maintain your professionalism when communicating with the media?

Be pleasant at all times

In addition to being understanding when making a court appearance, you should also:

Be yourself

When contacting a vehicle on private property, where should you stop your vehicle?

Behind the contacted vehicle with your passenger-side headlight aligned with the middle of the contacted vehicle

Maintaining a good physical appearance means?

Being well-groomed

Which of the following is a possible sign of unauthorized entry/activity?

Blank spaces in "sign out" column of visitor log

Which of the following is a common safety violation?

Blocked doorways

What should you do first to respond to an accident?

Call for assistance and stay with the victim until help arrives

Two customers at your employer's store get your attention because of their tone of voice and because you can hear them from some distance away. As you approach the customers, you decide that they are in fact arguing over something. Other customers are staring at the two people who are arguing. What should be your first response?

Calmly explain that the dispute is disturbing others

Which of the following would be inappropriate to prevent a violent confrontation?

Challenge the individual

Which of the following is a guideline for patrolling clocked rounds?

Check in where required along your patrol route

How should you speak to communicate across language barriers?

Clearly and slowly

What should you do first when responding to an equipment failure or malfunction?

Contact the appropriate personnel

Which of the following responses to a fight or disturbance should you take sooner than the others?

Control the situation

Which of the following is a common fixed post duty?

Controlling access

Which of the following is a common safety hazard?

Dark emergency exits

In what order should you follow the steps to investigate security incidents?

Detect, contain, protect, report

Which of the following is commonly a responsibility for assisting the public?

Directing visitors/employees to various areas on the premises

How should you get eyewitness evidence at the scene of an incident?

Discreetly

Which type of alarm uses a magnetic switch to detect a door opening?

Door/window contact

Which of the following actions demonstrates good public relations?

Enforcing all rules, policies, and procedures without expressing personal opinions or disagreement

What do shift reports record?

Every incident that affects safety or security

If you answer the telephone, and the person the caller wants cannot be reached, what should you do?

Explain the reason the person may not be reached

Which type of theft is least likely to be committed by an employee?

External theft

One or more persons loitering around a break area is a possible sign of theft.

False

Which of the following is a common fire hazard?

Faulty electrical wiring

When checking fie fighting equipment, what would you check to make sure a fire extinguisher was fully charged?

Fire extinguisher pressure guage

While patrolling on foot, during which of your patrols should you pay careful attention to the condition of your route?

First round

When reporting an emergency over the telephone, you should:

Follow all directions given by the emergency dispatcher

Which post may require the guard to have special skills to match the setting?

Front security desk

You are working as a security guard at the Happy Valley apartment complex. While at your post one evening at 6:45pm, you receive a telephone call from a resident of the complex about a very loud argument in Building C, Apartment 7. As you approach the apartment, you can hear the argument clearly. The husband answers the door after you have knocked twice. When the door finally opens, you can see past the husband's shoulder into the kitchen and notice that the womaninside is visibly shaken nd crying. what should you do?

Gently but firmly advise the participants to resolve their argument quietly

If a vehicle drives off before you can question the occupants, you should first?

Get a detailed description of the vehicle and the occupants if possible

How should you respond to a bomb threat?

Handle each threat as real

When checking personnel and vehicle identification from a fixed post, what should you do?

Handle the ID only

If a driver's answers are unacceptable, you should?

Hold everyone in their current positions, and call for support

When approaching someone while patrolling on foot, what should be your first step?

Identify yourself clearly and decisively

When can you inspect items taken into or from the employer's or client's premises?

If allowed by policy and if consistent with your orders

Before you investigate any incident while patrolling in a vehicle, you should?

Inform someone by radio and leave written notes

When responding to signs of arson, what should you record?

Items destroyed and items saved

At what level should you speak when using a radio?

Just above normal conversation level

Maintaining a professional work area means:

Keeping desks and counters clean and organized

Which of the following is a common fixed post duty?

Monitoring cameras

Which type of alarm will detect a moving object?

Motion detector

One of your assigned duties is to control access to an area designated "Authorized Personnel Only." You have a list of persons authorized to enter the area. Your post orders prohibit your from allowing anyone to enter the area who is not on the list.While you are on duty, two persons who work for your client approach the controlled area. One is an employee who is also a good friend of yours. The other person has been employed at the client's facility for eight years. You cannot find the names of either person on your access list. Which person should you allow to enter the controlled area?

Neither person

When should you get involved in a chase during a foot patrol?

Never

When should you get involved in a chase during a vehicle patrol?

Never

Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized by your employer)?

No

Should you hang up the telephone first?

No

What are the responsibilities of the security guard during or after an incident or offence?

Observe and report

When should you assist in looking for a reported bomb?

Only if requested by the proper authorities and if authorized by your post orders

Which of the following is a possible sign of forced entry?

Open doors, windows, and gates

Public relations skills help you to effectively perform those duties which involve:

Other people

Three of the following terms describe guidelines for approaching a crime scene. Which term does not belong?

Participate

While you are at your fixed post, a front security desk, someone enters the building. This person flashes an ID card while walking past you toward the elevator. Which is the best response?

Politely ask the person to hand you the ID

Which of the following responses to a fight or disturbance should you take later than the others?

Prepare an incident report

What is one way of maintaining your credibility during a court appearance?

Projecting a professional image

Three of the following terms describe the role of a security guard at a crime scene. Which term does not belong?

Record

Which of the following is a guideline for completing a shift report?

Record every incident that affects safety or security

What is the proper response to answer questions from the media?

Refer media representatives to your supervisor

If you are threatened physically by someone who refuses to allow and inspection of items being taken from the clients premises, what should you do?

Report the incident from a secure position

When approaching someone while patrolling on foot, what should you do if the person does not have proper identification and has no legitimate reason for being there?

Request the person accompany you to a telephone or guard post

Which of the following is a guideline for responding to alarms?

Respond to all alarms

What action should you take in the face of a clear and immediate threat of bodily harm?

Retreat to a secure position

Which of the following is a true statement about a security guard's relationship to the public or client employees?

Security officers enforce the client's rules, policies, and procedures

Which of the following words does not represent a guideline for communicating across language barriers?

Shout

Which of the following could be a possible sign of theft?

Signs of tampering with storage containers

During your shift at the vehicle gate house you stop an employee from entering the parking lot. She has pulled up in her blue 1995 Toyota Pickup. You recognize the employee because you have checked her company ID card often. Today, she arrives late and has forgotten her card. Your post orders prevent you from allowing anyone to enter the premises without an ID card. Only a supervisor can make an exception to the rule. How should you respond?

State your post orders and call a supervisor

If someone passes your personnel gate, fails to recognize your authority, and enters the elevator, how should you respond?

State your post orders, maintain your authority, and contact your supervisor if needed

What should you do if a person involved in an incident threatens you or leaves the area?

Take detailed notes at a secure location

When protecting the scene of a security incident, what evidence should you protect first?

The most important evidence

Whom do security guards represent?

Their employer and their employer's clients

Which of the following defines a front security desk fixed post?

This is very common in corporate settings and is often located in the main lobby

Which of the following defines a personnel gate fixed post?

This post is used to check identification and hand-held items

Which of the following defines a private office fixed post?

This post often houses communication equipment, closed-circuit TV monitors, and other security

Persistent complaints about missing or misplaced items are a possible sign of theft?

True

Which of the following is a common fire hazard?

Unattended heaters

Which of the following could be a sign of arson?

Unusual activity before or after the fire

What is a difference between internal theft and pilferage?

Value of the items taken

To avoid establishing a patrolling pattern when patrolling on foot what should you do?

Vary your patrol route if allowed

Could a properly completed shift report be a legal document in court?

Yes

Could other security guards be unauthorized persons at the scene of a security incident?

Yes

If your actions are deemed illegal, could you be imprisoned?

Yes

If your actions are judged illegal, could you be prosecuted?

Yes

If your actions are judged illegal, could you be sued?

Yes

When contacting a vehicle on private property, should you use your emergency flashes or overhead lights?

Yes

may you request a person to present ID?

Yes

Which statement accurately describes the role of the security guard in quieting a dispute?

You are an outsider to the argument

At what pace should you patrol in a vehicle?

a controlled pace

Limiting the opportunity for theft means?

identifying items that are vulnerable to theft

Which of the following defines a vehicle gate house fixed post?

this post is generally located at a main gate or parking facility