Client care
During which phase of service is the cost of the treatment usually discussed?
Agreement phase
A substance or ingredient likely to cause an allergic reaction is referred to as a:
Allergen
All of the following are examples of health conditions that may require different treatment protocols except:
Exercise
What is a nonverbal gesture that conveys undivided attention and communicates an interest in what is being said?
Eye contact
The key ingredient a product contains that makes it effective is referred to as the:
Feature
All the following are examples of environmental allergens EXCEPT
Fragrance
All of the following are purposes of a complimentary consultation EXCEPT:
Getting to know personal information about potential clients
Any type of treatment should be avoided on clients with active:
Herpes
Which of the following items is a highly contagious viral infection causing blister-like outbreak?
Herpes
Generally in the esthetics industry, retail accounts for how much service dollars?
15-30%
In what phase do esthetician a engage clients in a guided dialogue to share their expectations and desired services?
Ask, analyze, asses phase
How often should a professional skin analysis be performed?
Before and after each cleansing step
The size of pores is most visible on the:
Cheek
Which of the following may protect the skin care center from claims related to damage that may occur to the clients skin as a result of the service provide?
Client release statement
Which phases of service involves soliciting feedback, recommending a home care regimen and schedule the clients next appointment ?
Completion phase
Which of the following is not an indicator of an effective skin care treatment?
Increased pore size
What effect will the use of topical steroid medications have on the skin?
Increased sensitivity
Which of the following is not true when using a thank-you note as a follow up?
It should be lengthy
Which of the following is NOT a word that describes a professional tone of voice?
Judgement
The preferred tone of voice in professional settings is:
Low key
All the following are examples of personal information the client is required to provide on the client consultation form except:
Marital status
What section of the client consultation form identifies possible contraindications for particular products, equipment, and services to be used or performed?
Medical history
Which of the following statements reflects the purpose of ask, analyze and assess phase?
Offering professional advice
Which of the following is not a component of the client consultation form:
Personal income
During which part of a client consultation does the esthetician distinguish the difference between what the client says he or she is experiencing and what is actually happening to the skin?
Professional skin evaluation
The part of the client consultation form in which the esthetician reviews and evaluates the skin is the:
Professional skin evaluation
The section of the client consultation form that allows the esthetician to note and record professional observation is called:
Professional skin evalution
Asking the client to schedule another appointment in advance is referred to as:
Rebooking
Which of the following is NOT a goal of the delivery phase of service?
Scheduling the clients next appointment
During an introductory handshake, the esthetician should:
Shakes hands firmly and make direct eye contact
A lifestyle factor that robs nutrients and oxygen from the skin is:
Smoking
Dilated capillaries that can be treated with gentle massage and soothing, mild product are referred to as?
Telangiectasia
Which of the following is often the first contact a client has with you and your place of business?
Telephone
Which of the five sense is the most personal?
Touch
What is the recommended timeline for follow up calls and notes?
Within 72 hours
What is the best form of advertising in any customer service business?
Word of mouth
