CMIS 342 Quiz 3

Customer relationship management

_______ is an extended ERP module.

data

A transaction is any business event that generates ____________ worthy of being captured and stored in a database.

interorganizational

CRM systems are _______ systems.

interorganizational

SCM systems are ______ systems.

interorganizational

Systems that manage processes originating in one company and concluding in another company are called _______________ systems.

ERP system

The Army is trying to implement a(n) _________ to replace its legacy systems.

SCM

The SURE Technology system is a(n) ________ system.

sales; accounting

The fulfillment process originates in the _______ department and ends in the _____ department.

MRP

The planning process that integrates production, purchasing, and inventory management of interdependent items is called _______.

warehouse; warehouse

The production process originates in the _______ department and ends in the _____ department.

Vanilla

With the ______ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options.

Comparative

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.

Make-to-order; production

_______ is part of the ______ process and occurs when the company is trying to fulfill a specific customer order.

ERP II

__________ systems are interorganizational ERP systems that provide web-enabled links among a company's key business systems and its customers, suppliers, distributors, and other relevant parties.

ERP; FAIS

____________ are designed to correct a lack of communication among ________.

Routine

______________ reports are produced at scheduled intervals.