CMIS 342 Quizzes for Exam 3

Which of the following is an accessibility issue?

- How much should companies charge for permitting access to information in their databases? - What information does a person or an organization have a right to obtain, under what conditions, and with what safeguards? - Who is allowed to access information? - Who will be provided with the equipment needed for accessing information? - How can access to computers be provided for employees with disabilities?

Accessibility

Companies like Google and Facebook make their money by selling your information to advertisers. This is an example of an ethical issue that falls into the category of ___________.

___________________ refers to the practice of registering or using domain names for the purpose of profiting from the goodwill or the trademark that belongs to someone else.

Cyber-squatting

______ is an example of a CSF.

Improving customer satisfaction

Electronic Tendering

In _______, businesses request quotes from suppliers.

Affiliate Marketing

In _________, vendors ask partners to place logo on the partner's website and then pay that partner a commission.

__________ is a legal concept that gives individuals the right to recover the damages done to them by other individuals, organizations, or systems.

Liability

Deontology

The _____________ approach states that the morality of an action is based on whether the action itself is right or wrong under a series of rules, rather than based on the consequences of that action.

You are the CEO of Widgets R Us. You know your widgets need to be more efficient and cost less, so you ask R&D to develop a plan. This is a(n) _____ task and a(n) ______ decision.

Unstructured; strategic planning

Virtual

You are a musician. You only sell your dongs on iTunes. This is an example of a ________ business.

Security

________ is a limitation of e-commerce.

Users

__________ decide what data should be stored in an organization's data warehouse.

The long tail

__________ describes the retailing strategy of selling a large number of unique items in small quantities.

Vertical

__________ exchanges connect buyers and sellers in a given industry.

B2B

___________ comprises the vast majority of e-commerce by volume.

Virtual

___________ organizations are only online.

Accessibility

____________ issues revolve around who should have access to information and whether they should pay a fee for this access.

Brick-and-mortar

____________ organizations are purely physical.

Privacy

_____________ issues involve collecting, storing, and disseminating information about individuals.

Accountability

_____________ refers to determining who is responsible for actions that were taken.

As a board member, you recommend hiring a new CEO to address the scandals that have been reported in the Wall Street Journal. This is a(n) ________ decision.

Unstructured

__________ decisions deal with "fuzzy", complex problems.

Unstructured

In __________, recipients of your marketing notices send information about yout product to their friends.

Viral marketing

You assume the inflation rate will remain constant over the next few years, so you consider purchasing a home with a variable interest rate. You decide to double-check this assumption with a(n) __________ analysis.

What-if

______ analysis attempts to predict the impact of changes in the assumptions (input data) on the proposed solution.

What-if

Direct

_________ conversion is the least expensive.

Structured

_________ decisions deal with routine and repetitive problems.

Breakeven Anakysis

_________ determines the point at which the cumulative dollar value of the benefits from a project equals the investment made in the project.

Breakeven Analysis

_________ determines the point at which the cumulative dollar value of the benefits from a project equals the investment made in the project.

Descriptive

__________ analytics answers the question "what has happened".

Predictive

__________ analytics examines recent and historical data to detect patterns and predict future outcomes and trends.

Users

__________ are employees from all functional areas and levels of the organization who interact with the system, either directly or indirectly.

Banners

__________ are/is electronic billboards that promote a product or a vendor.

Data Mining

__________ can perform two basic operations: 1) identifying previously unknown patters and 2) predicting trends and behaviors.

Responsibility

______________ means that you accept the consequences of your decisions and actions.

The entire business analytics process starts with

a business problem

Predictive

analytics answers the question "What is likely to happen?"

Programmers

are IS professionals who either modify existing computer programs or write new programs to satisfy user requirements.

Phased

A ____________ conversion introduces components of the new system in stages.

Which of the following is NOT a problem associated with channel conflict?

Alienating customers

Marketplace

An electronic ________ is a central, virtual market space on the web where many buyers and many sellers can conduct e-commerce and e-business activities.

The end product of the _______ stage is a set of system requirements.

Analysis

An electronic tendering system uses _______ with a ______ auction mechanism.

B2B; Reverse

______ is larger by volume; ______ is more complex.

B2B;B2C

Sell-side marketplaces are similar to the ______ model.

B2C

You sell popcorn in downtown Chicago. It became so popular that you started a website so people all over the country can get your popcorn delivered to their doorstep. This is an example of a ________ business.

Clicks-and-mortar

Companies purchase digital dossiers to _________.

Create Customer Intimacy

Examples of _________ include sensitivity, what-if, and goal-seeking analyses.

DSS

Affinity analysis is a(n) _________ application.

Data Mining

Data reduction is the conversion of raw _______ into a smaller amount of more useful _______.

Data;information

GIS is a computer-based system for capturing, integrating, manipulating, and displaying data using

Digitalized maps

_________ conversion is the least expensive.

Direct

With __________, transactions are conducted efficiently because buyers and sellers all meet in one place.

Electronic Exchanges

In __________________, businesses request quotes from suppliers.

Electronic Tendering

Intelligence

Examination and answering the question "what is the problem" occur in the ______ phase of the IDC.

According to the Chapter 3 closing case, ________ has conducted experiments on users of its website in the past; this is _______.

Facebook; legal

The Sarbanes-Oxley Act requires publicly held companies to implement _______ controls; it was passed to address the ______ crisis.

Financial; Enron

With _______, small buyers aggregate demand to create a large volume and then negotiate lower prices.

Group purchasing

The _________ delineates the way an organization should utilize its information resources to accomplish its mission.

IT architecture

OLAP

If you analyze a data cube, this is an example of using

Examination and answering the question "what is the problem" occur in the ______ phase of the IDC.

Intelligence

Which of the following is the correct order of the SDLC?

Investigation, analysis, design, programming/testing, implementation, operation/maintenance.

Which of the following is an advantage of JAD?

Involves many users in the development process. (Picture of charts on phone)

Suppose you slip in the hallway and break your arm. You sue the school for not properly marking the wet spot that caused you to slip. This is an example of ________.

Liability

Considering the nature of decision, acquiring and using resources efficiently in accomplishing organizational goals is

Management Control

Utilitarian

Minimizing the organization's carbon footprint and otherwise striving for "green IT" is an example of a ___________ approach.

____________ is a method to convert future values of benefits to their present-value equivalent by "discounting" them at the organization's cost of funds.

NPV

Targeted marketing relies on _________ analytical information.

Predictive

You would use linear, multiple, or logistic regression as statistical procedures for _____________ analytics.

Predictive

_______ analytics answers the question "what should we do".

Prescriptive

A major method of procuring goods and services in the buy-side model is the ______ auction.

Reverse

You are a marketing manager responsible for planning the budget for your department. This is a(n) ______ task and a(n) _______ decision.

Semistructured; management control

Productivity is a

ratio between the inputs and outputs for which a manager is responsible.

Team 3: CRM

- Customer Relationship Management system - Used in developing strong relationships with customers. - Improved communications in and outside business environment. - Utilizes the creation of databases. - Advances: store more data, don't become overwelmed with new clients, better tools for data, less paper trail, system automation, instant access. - Develop strong relationships with customers. - Improve communication - Currently Using: UC Health & Stanley Healthcare - $75, $150, $300 - Recommendation: Safesforce

Which of the following is an accuracy issue?

- How can we ensure that errors in databases, data transmissions, and data processing are accidental and not intentional? - How can we ensure that the information will be processed properly and presented accurately to users?

Which of the following is a property issue?

- How should we handle illegally copying copyrighted software? - Who owns the information? - What are the just and fair prices for its exchange? - Under what circumstances can one use proprietary databases? - Can corporate computers be used for private purposes? - How should experts who contribute their knowledge to create expert systems be compensated? - How should access to information channels be allocated?

Team 7: Systems that Support Sustainability

- IT Systems: IntegrityNext, Cority, Intelex. - United Nations:Agenda for 2030, based in Germany - Cost: Variety. $100,000 & $37,500 - BenefitsL Improve brand image, increase in productivity, reduction costs, reduction in waste, attract employees, & increase regulation agreeability. - Limitations: Confidentiality and costs of "Going Green". - Risks: determining metrics to monitor, labor hours for monitoring, power outages, converting results into actions, chances of hacking. - Recommendation: Cority: Operations, efficiency, and safety.

Team 1: Enterprise Social Networks Presentation

- Software used internally in an organization to share information and store information. - Used as a communication channel for all employees - Horizontal and Vertical Communication - Sync Information - Aides in increasing productivity. - Save Vets for Pets $5,000 - People who use ESN: Front-line & Management - Service Providers: Yammer, Slack, & Chatter - Recommendation: Use Yammer

Team 6: Business Intelligence Systems

- Vendors: Sisense, Looker, & Qlik. - BI can be very expensive - Benefits: Increased patient satisfaction, less financial burdens, valuable patient care, & visualizations. - Limitations: Attempt to obtain complete data, data is unorganized, merging cost data with clincal data, & soley relying on information. - Risks: Rough validity, data sourcing, access to limited resources, small staff can cause inadequate operations, & BI systems are costly. - Recommendation: Looker

Which of the following is a privacy issue?

- What information about individuals should be kept in databases, and how secure is the information there? - What information about oneself should an individual be required to reveal to others? - What kinds of surveillance can an employer use on its employees? - What types of personal information can people keep to themselves and not be forced to reveal to others?

Team 4: Cloud Hosted Solution

- initial investment: Microsoft 365: $99.99/yr, Dropbox: $720/yr, & Box: $1200/yr. - benfits: Microsoft customer support, Very accessibilty, nothing lost - Risks: Shutdowns, Viruses, Phishing - Recommendation: Microsoft.

The 80/20 rule means that if the software meets ____ percent of the company's needs, then the company should modify ______ percent of its business processes to use the software.

80;20

Parallel

A _________ conversion involves running the old and new systems at the same time.

Direct

A ____________ conversion involves shutting the old system off and turning the new system on at a certain point in time.

ASP

A(n)____________ is an agent or a vendor who assembles the software needed by enterprises and then packages it with services such as development, operations, and maintenance.

Mall

An electronic ________ is a collection of individual shops consolidated under one internet address.

The end product of the ___________ stage is a set of system requirements.

Analysis

The primary purpose of the systems ___________ stage is to gather information about the existing system to determine the requirements for an enhanced system or a new system.

Analysis

Implementation

Answering the question "did this option work as proposed" occurs in the _____ phase of the IDC.

Reverse

As the principal of a local high school, you want to install a wireless WAN to give students better, more secure access to the internet. You request bids from a few local service providers to get the best price. This is an example of a _______ auction.

Sell-side marketplaces are similar to the _____ model; ________ auctions are the key mechanisms.

B2C; forward

You adopt a child and need to update your healthcare benefits to include that new child. This is an example of _______ e-commerce.

B2E

With _________, an intermediary administers online exchange of surplus products or the company receives "points" for its contribution, which it can use to purchase other needed items.

Bartering online

___________ feasibility addresses the human issues of the systems development project.

Behavioral

You own a restaurant in New York City. This is an example of a _______ organization.

Brick-and-mortar

Group purchasing is a common technique in a _________.

Buy-side marketplace

The _________ is a model in which organizations attempt to procure needed products or services from other organizations electronically.

Buy-side marketplace

Which of the following is an advantage of end-user development?

Bypasses the IS department and avoids delays. (Picture of charts on phone)

Which of the following is an advantage of end-user development?

Bypasses the IS development and avoids delays.

Which of the following is NOT a use for data mining?

Comparing Products

Strategic Planning

Considering the nature of decisions, the long-range goals and policies for growth and resource allocation is...

________ is a disadvantage of the buy option.

Control

__________ is a disadvantage of the buy option.

Control

If a company wants to write some computer code, it would choose to ________.

Customize a prewritten application

You would use OLAP and DSS as statistical procedures for __________ analytics.

Descriptive

The deliverable of the system __________ phase is the set of technical system specifications.

Design

Validation of the model and answering the question "what are my options" occur in the _____ phase of the IDC.

Design

___________ is an approach in which the organization's end users develop their own applications with little or no formal assistance from the IT department.

End-user development

Which of the following is an advantage of the traditional SDLC?

Enforces quality by maintaining standards

________ costs are those costs that remain the same regardless of any change in the company's activity level. The CIO's salary is an example of a _________ cost.

Fixed;fixed

In __________ auctions, sellers solicit bids from many potential buyers; these auctions result in _____ prices over time.

Forward;higher

You want to spend a maximum of $100,000 on your first house. You need to use a(n) _____ analysis to figure out the location and size of those types of homes.

Goal-seeking

Outsourcing

If a company acquires IT applications from outside contractors or external organizations, it is called _________.

Data Mining

If you want to know what items customers typically buy together so that you can place them next to each other on the shelf, you would be using ________

Online Direct Marketing

In ___________, manufacturers or retailers sell directly to customers.

Europeans and privacy advocates prefer the _________ model of informed consent.

Opt-in

A ___________ conversation involves running the old and new systems at the same time.

Parallel

A ___________ conversation introduces components of the new system in stages.

Phased

Your company decides to implement the manufacturing module of SAP before implementing payroll. This is an example of _____________ conversation.

Phased

A ________ conversation introduces the new system in one part of the organization.

Pilot

Online advertisers have traditionally favored __________ to increase the number of people who look at an ad.

Place more ads on each web page

You would use optimization or simulation for ______ analytics.

Prescriptive

____________ measures management's effectiveness in generating profits with its available assets by dividing the net income generated by a project by the average assets invested in the project.

ROI

Insourcing is also called _________.

Reverse Outsourcing

Insourcing is also called __________

Reverse Outsourcing

The pursuit of the "American dream" and our ability to choose our religious orientation is a reflection of the ________ approach.

Rights

Adding functions after the project has been initiated causes ____________.

Scope Creep

In the _________, organizations sell their products or services to other organizations electronically from their own private e-marketplace website or from a third-party website.

Sell-side Marketplace

Modern credit cards are _______ cards.

Smart

Marketing

Some argue Facebook's experimentation on its users is acceptable because it is simply a(n) _________ technique.

The __________ is a _________ way to track cell phones.

StingRay; Legal

As a purchasing manager, you have to purchase widgets every week to replenish your inventory. This is a(n) ________ decision.

Structured

You are an employee in Inside Sales. This means you take calls and address customer issues like entering orders, updating orders, and providing order status reports. This is a(n) _____ task and a(n) _______ decision.

Structured; operational control

Responsibility

Suppose you only study two hours for your next test. If you understand that means you may not do well on that test and you are willing to accept the lower grade, it means you are taking ___________ for your actions.

Accountability

Suppose you only study two hours for your next test. You fail the test and tell the teacher that he or she obviously did a really terrible job teaching the material. This means you aren't accepting ______ for your actions.

____________ feasibility determines whether the company can develop or otherwise acquire the hardware, software, and communications components needed to solve the business problem.

Technical

Europe

The "right to be forgotten" court order occurred in _________.

IS operational plan

The ________ consists of a clear set of projects that the IS department and the functional area managers will execute in support of the IT strategic plan.

Application Portfolio

The ________ is/are a prioritized inventory of present applications and a detailed plan of projects to be developed or continued during the current year.

IS Environment

The ________ is/are a summary of the information needs of the individual functional areas and of the organization as a whole.

Rights

The __________ approach maintains that an ethical action is the one that best protects and respects the moral rights of the affected parties.

Common Good

The ___________ approach highlights the interlocking relationships that underlie all societies.

Utilitarian

The ____________ approach states that an ethical action is the one that provides the most good or does the least harm.

IS Strategic Plan

The ____________ is a set of long-range goals that describe the IT infrastructure and identify the major IT initiatives need to achieve the organization's goals.

Opt-out

The _____________ model of informed consent permits the company to collect personal information until the customer specifically requests that the data not be collected.

Security

The biggest problem associated with end-user development is ________.

Design

The deliverable of the system __________ phase is the set of technical system specifications.

If a company doesn't want to write any computer code, it would chose to ___________.

Use a prewritten application

Amazon Business is the biggest threat to ________.

Wholesalers

Which of the following is an advantage of prototyping?

Works well for ill-defined problems (Picture of chart on phone)

Which of the following is an advantage of prototyping?

Works well for ill-defined problems.

Drill Down

You are looking at a sales report from last month. You notice one salesperson's numbers are much lower than the rest, so you click on that person's name and get more details on the products they sold last month. You are using the ___________ features of the dashboard.

Support for organizational transformation

You decide to implement a new customer loyalty program that rewards customers for shopping in your store. To accomplish this, you need to implement a data warehouse to collect data from all your physical and online stores. This is an example of:

G2C

You file your income taxes online. This is an example of _______ e-commerce.

Mobile

You use your smartphone to look up how much money you have in your bank account. This is an example of _______ commerce.

Goal-seeking

_____ analysis attempts to calculate the value of the inputs necessary to achieve a desired level of output.

Horizontal

______ exchanges connect buyers and sellers across many industries.

Property

______ issues involve the owenership and value of information.

Presciptive

_______ analytics answers the question "what should we do".

OLAP

_______ involves slicing and dicing data, drilling down in the data, and rolling up data to greater summarization.

Exception Reporting

_______ is a capability of dashboards that highlights deviations larger than certain thresholds.

Predictive

________ analytics answers the question "what could happen?"

Predictive

________ analytics drives the coupons you get at the grocery store when you use your loyalty card.

Information

________ is NOT a stage in the IDC.

Control

________ is a disadvantage of the buy option.

Direct

________ materials are inputs to the manufacturing process.

Indirect

________ materials are those items that are needed for MRO.

Descriptive

_________ analytics is the first step in data reduction.

Economic

_________ feasibility determines whether the project is an acceptable financial risk and, if so, whether the organization has the necessary time and money to successfully complete the project.

Drill Down

_________ is a capability of dashboards that gives the user the ability to go to details at several levels by a series of menus or by clicking on a portion of the screen that can be expanded.

Showrooming

_________ occurs when shoppers visit a brick-and-mortar store but then purchase online.

Direct

__________ conversation is the least expensive.

Behavioral

__________ feasibility addresses the human issues of the systems development project.

Time

__________ is an advantage of the buy option.

Accuracy

__________ issues involve the authenticity, fidelity, and correctness of information that is collected and processed.

Clicks-and-mortar

__________ organizations have physical and online dimensions.

Programmers

___________ are IS professionals who either modify existing computer programs or write new programs to satisfy user requirements.

Electronic Exchanges

___________ are independently owned by a third party and connect many sellers with many buyers.

JAD

___________ is a group-based tool for collecting user requirements and creating system designs.

Agile Development

___________ is a software development methodology that delivers functionality in rapid iterations which are usually measured in weeks.

Prescriptive; predictive

____________ analytics require _____________ analytics.

Systems Analysts

____________ are IS professionals who specialize in analyzing and designing information systems.

Cookies

____________ are the main threat to privacy on the internet.

Direct

____________ conversation is the most risky.

Semistructured

_____________ decisions are partially routine and partially complex.

SaaS

_____________ is a method of delivering software in which a vendor hosts the applications and provides them as a service to customers over a network, typically the internet.

B2B typically has margins of 2-4 percent; Amazon ____ make money ____.

does; through high volume in B2B.

Data marts are typically associated with

the development of one or a few related analytics applications.

Data silos are often associated with

the development of one or a few related analytics applications.