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Explain credibility and identify the communication skills it embodies. (Page 18).

-Credibility is the extent to which others perceive us to be competent and trustworthy. -Credible communicators build trust. -Credible communicators develop rapport. -Credible communicators listen actively. -Credible communicators maintain values and accountability. -Credible communicators know and adapt to their audiences.

In what ways are competent communicators adaptable? What does it mean to adapt to your audience? (Page 20).

Competent communicators are able to assess what is going to be appropriate and effective in a given context and then modify their behaviors accordingly EXAMPLE AND NOTES: A competent communicator would speak differently to a group of senior executives than to a group of new hires. also aware of generational and cultural differences that can influence what an audience finds engaging.

What is the meaning of Content Dimension?

Content Dimension: literal information being communicated by message

With whom might we have downward communication, upward communication, and lateral communication in the workplace?

Downward Communication: flows from superior to subordinates (CEO to manager) Upward Communication: flows subordinate from superior (New hire to boss) Lateral Communication: flows among equals (peers, colleagues with relatively equal positions)

What does it mean to say that communication is dynamic? How can two people in a conversation be both senders and receivers simultaneously?hat does it mean to say that communication is dynamic? How can two people in a conversation be both senders and receivers simultaneously? (Page 19).

Dynamic Communication: constantly changing and evolving as people send, receive, and interpret messages from multiple sources. How sender and receiver: speak, give feedback, constant interaction

What is empathy? What does it mean to communicate empathically?

EMPATHY: the ability to be "other-oriented" and understand other people's thoughts and feelings. Communicate after considering the perspectives and acting accordingly

What is emotional intelligence (also called EQ) ?

Emotional Intelligence: to a person's ability to "perceive and accurately express emotions, to use emotion to facilitate thought, to understand emotions, and to manage emotions for emotional growth."

What is required to make communication ethical communication?

Ethical communication, then, generally dictates treating people fairly, communicating honestly, and avoiding immoral or unethical behavior.

What is the difference between an explicit rule and an implicit rule? What are examples of explicit and implicit communication rules that you might encounter, or have encountered, in the professional world?

Explicit: rules, meaning someone has clearly articulated them as direct expectations for communicative behavior. EX: Specific To-Do list written and explained by boss Implicit: rules that almost everyone in a certain social group knows and follows, even if no one formally expressed them. EX: IDAs put up the flag when ROTC doesn't come even if we aren't specifically asked to Page 4

Illustrate the principles of effective communication in professional networks.

Formal networks involve -clear lines of authority and reporting structures - standard sets of responsibilities -accountability to other members of the network.

In what ways does communication differ in formal and informal professional networks? (Page 19).

Formal:includes presentations, meetings, rules, email messages, and resumes external communication tends to me formal Informal: consist of voluntary professional connections—such as friendships we form with co-workers— rather than formal reporting structures.

What is noise? What are the different types of noise?

NOISE: anything that interferes with a receiver's ability to understand your message DIFFERENT TYPES OF NOISE: -Physical Noise: such as background conversation in the room or static on the telephone line -Psychological Noise: such as other concerns distracting your supervisor that day -Physiological Noise: such as experiences of fatigue or hunger

What is meant by the term self-monitoring? What are the advantages of being a high self-monitor? A low self-monitor? (Page 20).

Self-Monitoring: aware of their own behavior and its effects on others high self-monitor:self-monitors pay close attention to the way they look, sound, and act in social situations. Advantage is that you are aware!! Low self-monitor: often seem oblivious to both their own behaviors and other people's reactions to them. Advantage is that you are more likely to be optimistic

What does it mean to say that excellent networkers are givers rather than takers? (Page 19).

They don't view networking as simply an instrumental activity. Rather, they take the initiative to share information and resources, and to support network members' personal and professional needs.

What is a Channel? Give examples of various communication channels.

a type of pathway. i.e. face-to-face, email, text

What makes a form of communication nonverbal? Why do we sometimes call nonverbal communication body language?

behaviors and characteristics that convey meaning without the use of words. "body language". this reflects the idea that we can "talk" through our gestures, facial expressions, use of touch, and other behaviors. Page 5

What is metacommunication, and how do people metacommunicate with one another?

communcation about communication Example: Let me tell you what I think" and "Don't take this the wrong way," Further explaination: this is usually done in attempt to avoid miscommunication

What is meant by the term post-trust era? (Page 19).

employees who are accustomed to not trusting those in leadership positions. People overwhelmingly view businesses as operating against the public's best interests, and the majority of employees view their leaders and colleagues skeptically.

How do networkers do to make their communication successful?

maintain a healthy balance between strong ties (close relationships) and weak ties (acquaintances) inside and outside their organizations.

Describe the principal elements of communication.

-The creation and exchange of messages -Senders and receivers -Multiple channels - Context, noise, and feedback -Communication dynamics

What makes listening active listening? Why is active listening valuable?

-full atention -use of all senses -physical response Direct quote: as "a person's willingness and ability to hear and understand. At its core, active listening is a state of mind. . . . It involves bringing about and finding common ground, connecting to each other, and opening up new possibilities."

Summarize the characteristics of competent communicators.

-self-aware. - adaptable. -cognitively complex. -practice empathy. -emotionally intelligent. -behave ethically.

Indicate the most important characteristics of language. (Page 69).

-symbolic -governed by rules -layers of meaning -varies in clarity -influences credibility

Summarize the six principles of communication.

1. We use communication to meet relational, identity, informational, and instrumental needs. 2. Communication is governed by explicit and implicit rules. 3. Communication comes in verbal and nonverbal forms. 4. Communication has content and relational dimensions. 5. Some messages metacommunicate. 6. People give communication its meaning. Page 18

How is effective communication different from appropriate communication?

Being an effective communicator means choosing the messages that will best meet your goals. (P age 14). Communicating appropriately means taking into account the implicit and explicit rules and expectations that apply in a social or professional situation. (Page 14).

Define cognitive complexity and explain why it is advantageous in a professional setting. (Page 20).

Cognitive Complexity: The ability to consider a variety of explanations and understand a given situation in multiple ways it helps you avoid jumping to the wrong conclusion and responding inappropriately.31 (Page 16).

What is an example of nonverbal metacommunication?

Nonverbal behavior metacommunication intentions An example of NONVERBAL METACOMMUNICATION can be when a coworker leans over to you and lowers her voice to tell you a secret. these actions translate into the understanding that "what I'm about to say is only for you to hear

What is Rapport? Why is building rapport advantageous? What are some behaviors that help establish rapport?

Rapport: a sense of harmony, good will, and caring among people Advantage: build trust. relationships. In first impressions, you gain trust more easily when others sense you are concerned about them. As professional relationships develop, if others believe you care about them, they will be more likely to trust you. BEHAVIORS: implies understanding the interests of others, cultivating a sense of community, and giving to others with generosity.

Define and give examples of relational needs, identity needs, informational needs, and instrumental needs that communication can help us meet.

Rational needs: our needs to form and maintain personal and professional relationships; social needs identity needs: shaping the way we portray ourselves to others; dressing a certain way for a job vs hanging out with friends informational needs: i.e asking questions. gathering information, and sharing knowledge with people around us; helps reduce uncertainty about the world and give us data for good decisions instrumental needs: practical, everyday needs; i.e travel arrangements, scheduling skype calls with clients Page 4

Explain Relational Dimension.

Relational Dimension: signals messages carry about the nature of the relationship in which they are shared. EXAMPLE: by telling your boss that you're worried about your sales projections, you may also be sending the message "I feel comfortable enough to share with you my feelings" one more example because this is lowkey confusing telling your coworker that the paper is out can come out as "I'm sure youre aware of this but I'm just reminding you" or "I'm irritated that you never replace the paper when it runs out".

What is the defining characteristic of verbal communication?

WORDS use of words to communicate; includes words that are written, texted, or expressed via sign language. Essentially, anytime WORDS are used to get the point across, it's verbal communication Page 5