CO

Understanding the brainstorming process of problem-solving ensures that the team does not limit member participation. The best tool for combat and groupthink is:

Take advantage of the existing diversity of team members

Company officers will have direct involvement with their assigned personnel and should have knowledge of the following organizational policies ... the exception is:

Termination

Division of labor consists of dividing large jobs into smaller tasks to be assigned to specific individuals. Work groups may be created based upon the following element:

Time of year or season

Each company officer II should be trained, at a minimum, to level 200, although ICS level 300 is recommended. As the incident progresses, the company officer II must also:

Track the resources on the scene, consider personal accountability, plan the release of those resources

Most public entities have policies, guidelines, or practices requiring some form of progressive discipline. Progressive discipline starts with X to correct the first instance that an employee fails to meet performance standards or violates the rules of conduct. The X on the above statement is best represented by:

Training

The best way to ensure that responders do not perform unsafe acts during an incident is X. The X in the above statement is best represented by:

Training

Effective fire and emergency services leaders should have command presence in all of their assigned emergency and non emergency duties. To achieve command presence, it may be helpful to have or develop the following quality:

Trustworthiness

Life safety information is collected in two basic topic areas: protection and evacuation of occupants and protection of firefighters. Occupant protection information to be gathered and recorded during the interior survey includes . . . the exception is:

Unsupported partitions or walls

The following statement is true regarding decentralized authority:

Upper management personnel are freed to concentrate on other areas of responsibility

Using certain principles, a speaker effectively conveys the informative message to an audience. The informative speech principles are .... the exception is:

Use numerous visual aids

Accident data must be analyzed after all of it is collected. A careful analysis of an accident report can have some very positive effects on workplace safety in the future. When analyzing an accident report, attempts should be made to find answers to a number of basic questions. All of the following are some of these questions . . . the exception is:

What happened

The size-up process actually begins before an incident is reported and continues throughout the incident. Which of the following questions would be considered while responding to the incident?

Will ventilation crews be at additional risk because of wet or icy roofs or high winds?

Company officers must be able to recognize the signs and symptoms of stress within their personnel and themselves. Signs and symptoms associated with excessive stress include. . . the exception is:

increased apetite

The company officer is responsible for the safety of all personnel assigned to the unit or under the officer's command at an emergency incident. The officer uses the risk management model to determine the appropriate responses to the health, safety, and wellness risks that the unit faces. Consider the following statements: #1 Risk frequency referred to by OSHA as incident rate, addresses the likelihood of occurrance #2 Risk severity addresses the degree of seriousness of the incident and can be measured in a variety of ways

#1 and #2 are true

The clearance between the bottom of the extinguisher and the floor should never be less than:

4 inches

Speech communication research indicates that nonverbal communications transmit X of any message. The X in the above statement is best represented by:

93%

A commonly encountered variety of unethical behavior is lying. There are four main reasons for lying. One reason is:

Affiliation

What is the benefit of decentralized decision making?

Allows the chief to focus on other areas well less important decisions can be delegated to lower levels

At the onset of an incident, the company officer acting as the IC has certain resource allocation considerations that are common to most incidents. Depending upon the type of incident, local policies and procedures, and locally available resources and information, these may include but not limited to:

Assume Command Develop IAP Deploy resources

X is defined as "moment when a mixture of fuel and oxygen encounters an external heat source with sufficient heat energy to start the combustion reaction". The X in the above statement is best represented by:

Auto ignition

When a compartment is filled with hot unburned fuel gases in the decay stage, a X is likely to occur with the creation of a horizontal or vertical opening. The X in the above statement is best represented by:

Back draft

X is one of the most important skills for an officer to acquire and maintain. Well group members may respond to peer pressure, the company officer cannot shrink responsibility and depend on peer pressure to correct disruptive behavior. The company officer may still need to privately counsel a disruptive subordinate. The X in the above statement is best represented by:

Behavior management

When the culture of an organization or society rewards unethical conduct, it is easy to understand why individuals can engage in these types of activities. Common justifications for unethical conduct include the following ... the exception is:

Believing that the method justifies the result even if the methods are unethical

In the NIMS-ICS system, a X is the organizational level having functional/geographic responsibility for major segments of incident operations. X are identified by Roman numeral or functional area. The X in the above statement is best represented by:

Branch

How should an officer give orders at a scene?

Calmly

The leading cause of firefighter fatalities is:

Cardiac arrest

A company officer guides the individuals in the group and focuses their efforts on becoming a cohesive team. The journey usually follows a four-stage development model. Consider these two statements: #1) Storming is defined as "The group establishes and adheres to its set of norms and values. Members become closer and more cohesive." #2) Performing is defined as "The supervisor works to maintain team spirit as the group accomplishes its objectives."

#1 and #2 are false

Line and staff are terms that refer to a concept of traditional origin. This concept separates a fire department into two distinct sections. #1.) Line - those who fight fires #2.) Staff - those who support the emergency operations

#1 and #2 are true

Company officers frequently organize and conduct company-level training sessions for their personnel and may be assigned to training duties with the department's training division. Oral communications skills used when conducting training sessions is:

Issuing commands

Emergency responders should be trained on safe vehicle operations well before responding to an incident or leaving an emergency scene. Examples of unsafe acts may include . . . the exception is:

Not being familiar with all streets

The fire and emergency service's municipality or other entity usually owns and maintains public fire alarm systems. These systems are classified as either Type A or Type B: #1 In Type A (manual retransmission) systems, alarms received from the street boxes must be manually retransmitted to the affected fire stations by the alarm operator #2 In Type B (automatic retransmission) systems, alarms received from the street boxes are automatically retransmitted to all fire stations within the jurisdiction

#1 and #2 are true

The PIA is a compilation of all factual data obtained from key positions to include statements and communication tapes. The PIA should be completed for major incidents. The following are PIA objectives:

-Provide an opportunity for participants to objectively and constructively review operations -Identify effective procedures for future emergency operations -Identify areas needing improvement and recommend changes to improve effectiveness

Plans are generally classified based on the frequency with which they are used. Two broad categories can be established: standing plans and single use plans. Plans may also be categorized as strategic, tactical, operational/administrative, and contingency. Consider the following statements regarding operational/administrative plans, and strategic plans: 1) Operational plans focus on what will be accomplished as opposed to strategic plans that focus on how the organization will do 2) Administrative plans deal with those factors that are within the control of the organization, subjective and fact based, while strategic plans are objective

1 and 2 are false

Company officers may be responsible for conducting company-level fire and life safety inspections within their area. Fire and life safety inspections have a two-fold purpose: 1. Ensuring that fire and life safety code requirements are adhered to within public facilities. 2. Providing the owner/occupant with safety education materials and information.

1 and 2 are true

Upon arriving at a structure fire, company officers should examine the situation and make an intelligent informed decision based on the known events or circumstances. According to NFPA, the upper human survivability limit is:

212°F

After you have completed the exterior examination of structure fire, the next step is to:

Conduct an interior examination working from the area of most damage to the area of least damage

Different types of fire detection and signaling systems are installed in various types of occupancies. Regardless of the type of system or the activation means, each must meet the requirements of MFPA 72. A remote station system is described as:

Connected directly to the fire and emergency services organization communications/dispatch center. They transmit an alarm, usually over a leased telephone line

Fire and emergency services organizations follow certain basic principles of organizational structure based on organizational theory, research, and practice in both public and private organizations. These principles include ... the exception is:

Cross functional team

A narrative report may be the result of a form report or it may be generated as part of a project or analysis. The first step in preparing a narrative report is to determine the purpose of the report. The next step is to X. The X in the above statement is best represented by:

Decide who the intended audience will be

Counseling is a formal process which assists participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance. The four-step method of counseling can be used in the fire and emergency services. What is the second step in this four-step method?

Describe the desired performance

According to NFPA 1021, the duties of a company officer are divided into general categories that apply to all officer levels (I through IV). A duty that is considered to be an inspection and investigation duty is:

Designate the scene as a crime scene

For communications to be effective, both the sender and receiver must agree on its purpose. A shared purpose can create agreement. There are five general purposes for interpersonal communication ... the exception is:

Directing

The number of frequencies needed on any given incident depends on the number of resources involved and size of the incident command function needed for the incident. At large incidents there may be as many five major uses for radio communications. All of the following are major uses for radio communications at a large accident . . . the exception is:

Dispatch

As defined, accidents are unplanned, uncontrolled events, resulting from unsafe acts and/or unsafe occupational conditions. During an investigation, company officer's collect basic information about the participants, events, or incident. Which of the following information would be included under the category of "Apparatus/equipment information"?

Distinguishing characteristics

Size up is the process of evaluating an emergency situation to determine what happened, what is happening, and what is likely to happen. Size up should occur:

During the pre-incident, before an alarm, while responding and on arrival

New personnel should be briefed on the organization's expectations such as the following ... the exception is:

Duty exchange

Company officers should be prepared to assist their subordinates in preparing for promotional opportunities. To help their subordinates, company officers should:

Emphasize the importance of studying the promotional materials

The primary types of formal speeches and presentations for company officers include ... the exception is:

Entertainment

Major incidents often have more tasks that available resources can accomplish. The following statements are true regarding establishing division/groups:

Establishing DG's reduces the ICs span of control and make it feasible to communicate with multiple individual company officers rather than those supervisors

For this manual, we will address the management process to include the following four functions: planning, organizing, directing, and controlling. Controlling is defined as:

Establishing and implementing the mechanisms to ensure the objectives are attained

The fire and emergency services organization's customers may be as diverse as the total population of the world. Classifications that are used to define diversity include the following . . . the exception is:

Family Size

The objectives of incident scene management should always reflect the overall incident objectives. Therefore, the objectives of incident scene management are . . . the exception is:

Fire extinguishment

Fire patterns are formed on interior surfaces of a structure as a result of direct flame contact or exposure to heat. One fire pattern is "saddle burns" which is described as:

Fire pattern that is a result of fire burning downward through the floor surface above the joist

Identification of the motive may provide assistance in the identification of the party responsible for setting an incendiary fire. Fraud is described as:

Fires set with monetary gain as the primary motivator. Total destruction of property is the ultimate goal

Span of control is the number of direct subordinates that one supervisor can effectively manage. An effective span of control varies depending upon a number of variables, with X considered the optimum number. The X in the above statement is best represented by:

Five

The communication process exists in many forms but all communication accomplishes the tasks of exchanging information. Regardless of the form used, the communication process is comprised of five essential elements. An exception is:

From where the message is transmitted

Unity of command states that each subordinate must have only one supervisor. Unity of command depends on the use of functional supervision and X. The X in the above statement is best represented by:

Functional supervision

X is an organizational principle that allows workers to report to more than one supervisor. It occurs when the personnel are assigned by their supervisor or a senior officer to perform duties that fall under the authority of another supervisor. The X in the above statement is best represented by:

Functional supervision

In all occupancies, regardless of size of classification, there are certain general fire and life safety items that must be inspected. The following are examples of these categories . . . the exception is:

General lighting

In all occupancy is regardless of size or classification, there are certain general fire and life safety items that must be inspected. The following are examples of these categories . . . the exception is:

General lighting

What command mode should an officer use when an incident requires the first unit to investigate further?

Going to investigate but establishing and maintaining command from a portable radio

Making transition to company officer creates a variety of personal challenges for the new fire officer. If this transition is not managed properly, it can result in antagonism, jealousy, and the loss of friendships. To overcome these personal challenges, the new officer must perform the following actions... the exception to these seven actions is:

Guard conversations. Never say anything on the job that would bring dishonor onto a person, a position, or the organization

With all the information compiled into one report, the company officer must then look for the strengths and weaknesses in the response. The company officer can develop a checklist of questions to help focus on each aspect of the incident. The question "Did the activity assign an Incident Safety Officer?" would be listed under which of the following areas?

Health and safety

A compartment's thermal properties can contribute to rapid fire development, resulting in flashover, backdraft, or smoke explosions. Thermal properties can make extinguishment more difficult and reignition possible. The thermal property "X" is described as "Slowly absorbs and releases large amount of heat to maintain temperature". The "X" in the above statement is best represented by:

Heat reflectivity

While conducting a fire investigation inside a compartment, you identify a/an X fire pattern. This pattern may indicate the consumption of an accelerant. The X in the above statement is best represented by:

Hourglass shaped

Transitional words usually come at the end of one paragraph, and then at the beginning of the next paragraph. A common transition used at the end of a paragraph to indicate summation:

In brief

A company officer has the following basic functions that are common to most supervisory positions ... the exception is:

Keeping accurate records

X are terms that refer to the traditional organizational concept that separates fire department personnel into two distinct groups: those who deliver emergency services, and those who support the efforts of the line personnel. The X in the above statement is best represented by:

Line and staff

Dry chemical systems must conform to NFPA 17. The most common type of dry chemical system is:

Local application systems

While making a pre-incident survey, firefighters gather information about occupant life safety and also record the information about hazards in the building that will threaten their own safety. Some of the fire hazards to be aware of are . . . the exception is:

Location and size of exits

Research indicates that organizational change can fail because of employee resistance. To be a successful agent of change, the company officer must understand the reasons for employee resistance and the methods to overcome those reasons. One reason for resistance is described as: "Employees resent the feeling that they have lost control over their lives." The reason described above is:

Loss of control or power

Research indicates that organizational change can fail because of employee resistance. To be a successful agent of change, the company officer must understand the reasons for employee resistance and the methods to overcome those reasons. One reason for resistance is described as: "employees resent the feeling that they have lost control over their lives."the reason described above is:

Loss of control or power

The written infection control plan should clearly explain its intent, benefits, and purposes. The following components are included . . . the exception is:

Medical certifications

Lloyd Layman and others have written extensively about the size-up process. Layman described a five-step process for analyzing any emergency situation. The steps he described include . . . the exception is:

Mitigation

NFPA 1 in NFPA 5000 further classified as each individual occupancy according to the relative fire hazard of its contents. There are three contents hazard classifications... The exception is

Moderate hazard

NFPA 1, and NFPA 5000 further classifies each individual occupancy according to the relative fire hazard of its contents. There are three contents-hazard classifications . . . the exception is:

Moderate hazard

An organization's safety policies and procedures may reference the following safety standards or regulations. The NFPA X, is the standard on fire department occupational health and safety program. The X in the above statement is best represented by:

NFPA 1500

Company officers are responsible for managing conflicts, which occur when people are in opposition or disagreement. Each generally accepted conflict management style is based on the concern for the other party and oneself. "X" is described as: "Occurs when people hide their own emotions so that others do not know how they feel." The "X" in the above statement is best represented by:

Non aggressive behavior

Company officers should periodically evaluate the personnel who work for them, commonly on an annual basis. The formal evaluation should not deter company officers from providing ongoing feedback on performance. The personnel evaluation process must be approached as "X" as possible, and with as much information as can be gathered and documented. The "X" in the above statement is best represented by:

Objectively

While monitoring the actual training evolution, the company officer should immediately stop and correct any performance weakness or errors if it is:

Only a new skill

Common terminology for organizational functional elements, position titles, facilities, and resources is essential for any command system. NIMS uses these organizational titles, resources, and leadership titles that must be understood by all fire and emergency responders. "Division" would be described as follows:

Organizationally between Branch and Single resources

Company officers must know the community's statistical characteristics and demographics in order to understand its compostion. Populations are categorized into groups based on physical, social, or economic characteristics such as . . . the exception is:

Politics

Wet chemical systems are designed to be installed in commercial range hoods, plenums, and ducts. They use an agent that is typically a mixture of water and:

Potassium carbonate or potassium acetate

As first-level supervisors for a group of employees, Level I Fire Officers must be able to perform the following duties involving human resources management ... the exception is:

Prepare projects and divisional budgets

It is important to define who the customers are and monitor their changing attitudes. There are both internal and external customers. An external customer need is:

Protection of their lives and property from the effects of fires

As a supervisor, fire and emergency response units are generally close-knit. The company officer performs the following... the exception is:

Provides fire and life-safety education

In the compartment fire, heated products of combustion and entrained air become hotter than the surrounding air and rise upward in a plume. Heat stratification is described as:

Radiation from the hot gas layer acts to heat the interior surfaces of the compartment and its contents

A subordinate appears to have psychological/emotional problems. As his company officer your best course of action is to:

Refer him to a licensed professional

Challenges that a new officer will encounter consist of learning and applying concepts such as... the exception is:

Relationship changes

Standpipe and hose systems provide a quick and convenient source of water for the manual application of water for firefighting. When inspecting any of these systems, the company officer should perform the following duty:

Remove the cap on 2 1/2 inch hose connections and connect a pressure gauge to the outlet so that the valve can be opened to test it

Preincident planning is the process of gathering and evaluating information, developing initial actions based on that information, and ensuring that the information remains current. To obtain this information, company officers and unit personnel may be assigned to conduct preincident surveys of high value and high-risk hazards within their response areas. Pre-incident planning is a multistep process that includes . . . the exception is:

Reviewing preincident plans

The company officer is responsible for the safety of all personnel assigned to the unit or under the officers command at an emergency incident. If your department has safety, health and wellness programs they would be considered:

Risk control measures

The IC is responsible for the personnel accountability system. The system may be assigned to another officer or command aid, if one is available, as part of the planning section. Common types of personnel accountability systems used at the emergency incident include... The exception is:

Running lists

The first step in writing any document is to determine X. The X in the above statement is best represented by:

Scope and purpose

To become an effective leader, company officer's should cultivate a number of leadership qualities. All of the following are some of these qualities ... the exception is:

Seeing opportunities

Every new company officer will be faced with some of the following challenges and expectations. It will take time to develop new relationships and establish new unit spirit. To overcome these challenges and expectations, a new company officer will have to consider the following solutions... the expectation is:

Set high unattainable standards

When a subordinate X the immediate supervisor and takes a problem to a higher officer, the unity of command is broken. While it is sometimes necessary for a subordinate to do this, it is generally an attempt to circumvent the chain of command. This X can be distructive to organization unity and cohesiveness. The X in the above statement is best represented by:

Sidesteps

Fire and EMS personnel frequently incur injuries while providing emergency services. The leading injuries among these responders are:

Sprains and strains

A company officer guides the individuals in the group and focuses their efforts on becoming a cohesive team. This journey usually follows a four step development model. The most critical aspect of successful team development is to reduce the amount of time the group spends in the X phase. The X in the above statement is best represented by:

Storming