COB 300 management Test 2- Eliason
which of the following is not a force identified by Mulcaster as a critical factor? a) competitive advantage b) opposing forces c) incentives d) opportunity cost
a
heuristics could best be defined as making a quick decision based upon: a) logic b) intuition c) rational processes d) strategy
b
one of the most substansial threats to change is each individuals discomfort and unfamiliarity. this is best appraoched though: a) effective education and training b) transparency and effective communication c) personal counseling d) monitoring the implementation
c
the direction of organizational control is directly derived from the _______ a) research and analysis b) stakeholder opinions c) strategic plan d) upper mgt
c
not smooth, many small incremental changes over time to form a radical change
incremental
repetitive routine choices
programmed decisions
Change process
unfreezing, changing, refreezing
a strategic HR plan would take into account these factors
1) HR administration 2) crafting jobs 3) training and development 4) determining employee staffing needs
steps in positive discharge
1) confrontation, coaching, discussion 2) oral warning 3) written plan for corrective action 4) day off with pay 5) counseling and contracting 6) week off without pay 7) discharge
steps in progressive discipline
1) confrontation, coaching, discussion 2) oral warning 3) written warning 4) suspension 5) discharge
steps in MBO
1) est org goals 2) est unit objectives 3) review group members proposals 4) negotiate and agree on objectives 5) create action plans to achieve objectives 6) review performance
rational decision making process
1) identify/diagnose the problem 2) develop creative alternatives 3) evaluate the alternative solutions 4) choose one alternative solution 5) implement the decision 6) evaluate and control
common characteristics of disruptive innovations
1) initial opportunities exist in smaller markets 2) markets lack definition and possess unknown growth 3) technologies usually do not satisfy current customer requirements 4) after lower profit margins dirt bike
things you cant ask in an interview
1) number of kids 2) religion 3) race 4) sex 5) criminal record ( can ask about felony, not arrests) 6) marital status 7) handicap 8) medical problems
Porters five forces
1) threat of new entrants 2) threat of subs 3) rivalry 4) bargaining power of buyers 5) bargaining power of suppliers
steps in the recruiting and hiring process
1) verify job task 2) recruitment 3) screening 4) info 5) interview 6) reference checking and resume verification 7) testing 8) hiring 9) orientation 10) probation
Barbara works for a US based firm as an analyst. It came up in ocnversation that her colleague, John, was making more money despite having the same position within the company. Barabara should reference ___________ in approaching this issue. A) Equal Pay Act B) Fair Wages Act C) Violence against women act D) civil rights act
A
HR planning largely focues upon planning in pursuit of ______________, be it through hiring individuals with the necessary skills or further development current employees for higher achievement. A) Competencies B) Efficency C) managers D) profits
A
protects disabled and chronically ill people from discrimination. does not guarantee a job, requires reasonable accommodation
Americans with disability act
Employees that are aged 40 years or older are protected by the: A) fair labor standards act b) age discrimination act c) national labor relations act d) civil rights act
B
Which of the following characteristics are NOT discussed as useful elements of new employee characteristics? A)Proactiveness B) Introversion C) Openness D) Curiosity
B
the labor law that dictates that workers have a right to unions and collective bargaining is the: A) fair labor statistics act b) national labor relations act c) civil rights act d) fair labor standards act
B
unions play a substantial role in bargaining, particularly in the US. Coming to a consensus between union and various businesses is called an(n)______ a) collective bargaining b) collective agreement c) arbitration d) negotiation process
B
which piece of US legislation acts as the primary authority on collective agreements and collect bargaining? a) industrial disputes act b) national labor relations c) workmans comp d) employees state insurance
B
which of the following companies lost control of tier market as a direct result of insubstantial business technology mgt?
Blockbuster
correlation of the value of investing in technology as a driver of innovation, capital growth and GDP was demonstrated in which 2 countries between 1981 and 2004?
China and India
Which of the following is an example of HRM on the broader, more macro level? A) Training a new employee B) Hiring a new employee C) Providing employee assessment D) Negotiations with labor groups
D
Steps of innovation
Fuzzy front end New product development early stage commercialization driving mass adoption
a systematic application of goal setting and planning to help individuals and firms be more productive
Management by objectives
of the tools discussed, which is best defined as creating specific, measurable, attainable, relevant and timely objectives?
SMART goals
How many days notice should managers give prior to an evaluation at bare minimum to allow employees to prepare? a) 30 b) 60 c) 21 d) 45
a
In forming a union, what percentage of employees must sign petition cards and submit them to the National Labor Relations Board? a) 30% b) 40% c) 25% d) 50%
a
Microsoft is finding itself at an impase, with google and apple taking the lions share of growth. one might argue they need a creative and expansive approach to achieve high long term benefits. Which style fits best? a) conceptual b) analytical c) directive d) behavioral
a
Nokias dramatic operational change and demonstration of organizational adaptability in transforming their business from wood pulp and logging to communications is one of the best exmaples of which innovation charactersitic? a) thinking laterally b) serendipity c) strategic overhaul d) accepting mistakes
a
a managerial tendency to monitor employees too much or an inability to get out of the way, is called which of the following? a) micro-managing b) autocratic c) facilitation d) delegating
a
a tendency towards making a systematic decision in certain circumstances based on cognitive factors rather than evidence is best defined as: a) bias b) perspective c) strategy d) risk averse perspective
a
as ethics are sometimes _____, it is useful to employ a Rational Decision Model to ensure the implementation of ethical strategies a) subjective b) annoying c) objective d) simple
a
banks in US during the 2008 collapse clearly mistakenly assessed the risk and return ratio of their proposed prior strategies. This represents which of Johnson, Scholes and Whittington's suggested evaluations? a) acceptability b) suitability c) feasability d) profitability
a
creating a quantitative description of a new innovative idea, complete with cost and revenue projects translated into current dollar amounts is called a: a) Net present value b) net past value c) net profitable venture d) new project valuation
a
due to uncertainty of future performance, strategy is best described as: a) determining and prioritizing strategic choices b) generating agreement among stakeholders c) improving internal practices d) identifying opportunities
a
examining economic conditions and the potential danger of cannibalizing sale of other internal products best falls under which of the four commercialization questions? a) when b) how c) to whom d) where
a
for most people, when appraising the results of a decision, maintaining _____ is an important goal. Effectively doing so requires _____ analysis of the results of a decision. a) self-esteem, objective b) importance, subjective c) relevance, objective d) strategy, subjective
a
gigerenzer and his colleagues have hypothesized and provided evidence for, the idea that _____ often lead(s) to stronger decision outcomes than a completely rational and logical approach a) heurstics b) experience c) intelligence d) randomness
a
if burger king was considering entering the grocery store industry and wanted to look at their operations internally to determine if they had the efficency required they should call objective _____ a)consultants B) customers c) industry experts d) shareholders
a
in china, it is quite common for mgt staff to limit their interactions with subordinates. This is a high level of which of Hofstede's dimensions? a) power distance b) indiv. vs collectivism c) masculinity v femininity d) uncertainty avoidance
a
in evaluating performance success, one could measure sales figures, production numbers or time investment as a primary component. This method would fall under which of the following? a) objective production b) graphic rating scale c) employee comparison methods d) personnel
a
int he uS it is often a cultural norm to assume a great deal of personal liability, both for success and for failures. This pertains to which component of Hofstede's theory? a) individualism v collectivism b) long vs short term orientation c) uncertainty avoidance d) power distance
a
modeling an organization at the _____ level improves the way in which values and perspectives should be realized by the rest of the company a) highest b)lowest c) strategic d) organizational
a
of the 4 core stages to the recruitment process, which stage is best defined by assessing skills, knowledge and aptitude? a) screening and selection b) sourcing c) onboarding d) job analysis
a
outlined in this text are 6 general categories of effective mgt practices that directly promote innovation based culture. Which of the following is NOT one of them? a) providing competitive incentives b) providing diversity of perspectives c) providing supervisor encouragement d) providing a challenge
a
somewhat counter intuitively employees often foster more innovation when they are given more a) free time b) interns c) responsibilites d) money
a
the concept behind developing a group to define the problem is based upon the fact that if group members cannot agree on the _____ of a problem, they cannot possibly approach a(n)_____ a) nature; solution b) solution; strategy c) evidence; definition d) definition; evidence
a
the creation of a new product to fill a customer need that hasnt yet been pursued could be defined as: a) new product development b) acquistion c) market penetration d) market development
a
the decision making tool that leverages a map of alternatives with a quantifiable utility, or relative value, assigned to each is called a: a) decision tree b) Bayesian network c) por/con analysis d) influence diagram
a
to pursue expansion through identifying areas on the value chain where external sourcing could be converted to internal operations is called: a) vertical integration b) merger c) diversification d) horizontal integration
a
what 2 forms of strategy does a strategic allieance lie between? a) M&A and organic growth b) licensing & organic growth c) joint venture * licensing d) joint venture & M&A
a
what would be an effective method to create a more competitive corporate culture? a) provide financial rewards for top performers b) ensure a fixed pay level for all employees c) promote teamwork and shared responsibility for outcomes d) focus on developing high degrees of authority
a
which consensus model advocates a mulit-step building model that relies on a single person to act? a) quaker b) ansoff's c) consensus oriented decision making model d) facilitator model
a
which group of individuals BEST describes those to whom change leaders must communicate objectives and change strategies? a) stakeholders b) customers c) CEOs d) accountants
a
which of Scheins three cultural components in his model of organizational culture best pertains to core culture? a) assumptions b) values c) artifacts d) mission statement
a
which of the 5 demographic groups are least likely to pursue new technological advances? a) laggards b) early majority c) innovators d) early adopters
a
which of the following employee compensations are not considered benefits? A) salary b) educational funding c) vacation time d) health plan
a
which of the following is NOT discussed as one of the main three objectives of occupational safety and health? a) identify legal costs and how to avoid them in HR b) maintenance and promotion of workers' health and working capacity c) development of orgs and cultures in a direction which supports health and safety at work d) improvement of the working environment to become conducive to safety and health
a
which of the following is NOT one of the seven key steps in the consensus oriented decision making model? a) electing a leader b) collaborative proposal building c) open discussion d) framing the topic
a
which of the following is NOT part of the formulation phase within five step strategic mgt process? a) feedback b) analysis c) strategy formulation d) goal-setting
a
which of the following steps in forming a strategic alliance occurs after strategy development? a) partner assessment b) alliance termination c) alliance operation d) contract negotiation
a
which of the following would not be considered a fringe benefit? a) salary increase b) company car c) retirement planning d) dental coverage
a
which of the planning processes below is described as evaluation the current environment, identifying goals and objectives and mapping out an ideal route? a) situatiion-target-proposal b) situation-proposal-target c) draw-see-think-plan d) see-draw-think-plan
a
purpose of testing
acquire more info about the candidate. look at physical capabilities, mental capacity, or personality
prohibits discrimination against people 40 years or older because of age
age discrimination in employment act
during decision making, when the mind gives too much weight to the first information it receives. initial impressions, estimates, or data hold back later on thoughts and judgments
anchoring
managers use info from their memory. essentially pick the solution that comes to their mind.
availability bias/ availability heuristic
Onboarding could best be described as which of the following? a) extensive on the job training b) the process of bringing on new employee into an org, incorporationg training and orientation c) the orientation process of an employee d) a social process of involoving new employees through mentoring and tutoring
b
Personnel selection systems often employee eveidence-based practices to determine ideal candidates. Which of the following is NOT an evidence-based practice? a) knowledge test b) utilizing a social network for recruitment c) work samples d) systematic collection of biographical data
b
When an employee is compensated via company shares or stock options it is referred to as__________. a) guaranteed pay b) equity based c) variable d) benefits
b
an incentive system designed to promote creativity would be best off employing which of the following incnetive package? a) sales commission b) freedom to work on indep projects, regardless of return on time investment c) bonuses for efficency d) variable pay
b
an org realizes that their main product line is not correlative with the broader brand image they project. Which of the following would be a good area to consider changing? a) mission b) brandind c) ops d) employees
b
assigning a cross-functional team to execute on a particular component of a new strategy falls under which step in the implementation process? a) allocate resources b) establish a chain of command c) devise and outline objecitves d) assess alliances with external firms
b
at which phase does the invention of a product or service recover out of pocket costs, allowing for the potential leveraging of competitive advantage? a) decline b) ascent c) r&d d) maturity
b
bringinthe project under the microscope and prediciting costs, required resources and other necessary inputs to achieve the desired output is defined as which step within the planning cycle? a) initiation b) planning and designing c) monitoring and controlling d) executing
b
company A is largely a company that produces products dependent upon employee inputs. As a result, employee costs constitute a substantial portion of the cost of goods sold. What bench marking strategey would be most appropriate? a) labor market comparisons b) product market comparisons c) pay grade system d) internal comparisons
b
employing extensive technology scouting and research falls under which of the four business technology mgt steps? a) tech b) info c) process d) organization
b
equity swaps and exchange traded funds are a good example of which type of innovation? a) generational b) financial c) cummulative d) strategic
b
from a general perspective, one of the main advantages of implementing a group decision making process revolves around achieving: a) positive social relationships b) collaborative synergies c) inclusive environments d) homogeneity
b
if a decision maker is faced with insufficient information and high potential consequences, the best decision approach would be which of the following? a) problem solving b) avoiding c) problem seeking d) ignoring
b
if a manager is constantly requesting their employees to reply to emails past standard work hours, HR mgt should most likely: a) communicate to the employees that it is important to listen to the ones boss b) communicate policies to the manager that specify employees right to personal time c) compensate the manager for doing an excellent job motivating employees d) allow the manager and employees to work it out themselves
b
keeping moreale high and the overall culture open and transparent creates: a) well defined roles and responibiliites b) a positive atmosphere c) participative leadership d) mutual trust
b
managers would incur substantial costs by making decision without key stakeholder and employee decision, primarily because: a) employees will think more highly of the managers b) employees were strategically hired for difference in skill set, expertise and perspective c) employees will be more motivated d) debate on important issues is a good way to filter which employees strongest
b
rising health care costs offer organizations higher _________ over employees, as a result of the fact that companies can attain economies of scale in the purchasing health insurance contracts. a) strengths b) bargaining power c) weakness d) opportunities
b
social innovation has overlapping meanings. Which of the following is NOT a definition of social innovation? a) social processes that promote governmental and public policy innovation b) social processes that bring people together such as conferences c) social processes of inventiveness such as open source methods d) social purpose pursuits, such as distance learning
b
some operations must be completed on a continuous and repeating basis indefinitely for an org to function. These are considered through: a) operational plans b) standing plans c) short range plans d) single use plans
b
the _____ provides the overall direction and long term objective of an organization, and is at the core of any strategic planning. a) leadership b) vision c) stakeholders d) operations
b
the circle on a decision tree commonly represent a) end b) chance c) profit d) decision
b
the first step in the disciplining process is defined by providing a warning to the employee in person, by the supervisor and in the presence of an HR rep. this is called a) termination b) verbal counseling c) written warning d) suspension
b
the potential risk of new competition entering the market and competing for a company's market share is defined by Porter as: a) bargaining power of buyers b) threat of new entrants c) rivalry d) threat of subs
b
the three central actions to implementing a decision are creating an implementation plan, informing_____ and making _____ as necessary in adjusting the decision a) employees, changes b) stakeholders, compromises c) leaders, strategies d) managers, mistakes
b
there are various ways to divide culture in differing components. Which theorist uses the idea of artifacts, values, and tacit assumptions? a) hofstede b) schein c) maslow d) johnson
b
when outlining a prospective career path, it is common to set short-term, intermediate and long term goals. What time span best fits intermediate goals? a) 2-10 years b) 3-20 years c) 20+ d) 1-2 years
b
when utilizing a rational decision making process, what is the final step in any decision making situation? a) take action and implement the decision b) learn from and reflect on that decision c) list the pros and cons of alternatives d) make the decision
b
which of the following is NOT a node in a basic decision tree format? a) conclusion nodes b) strategic nodes c) decision d) change
b
which of the following is NOT a way in which technological knowledge is protected and economically structured? a) patents b) scouting c) licensing d) trade secrets
b
which of the following is NOT an element of quantifying ethics within a business? a) written code of ethics/standards b) oursuing short term profitability c) ethics training for mgt and employees d) systems for confidential reporting
b
which of the following is NOT an external analysis tool? a) PESTEL b) forecasts c) competitive dynamics d) porters five forces
b
which of the following is NOT an influence on organizational culture, according to Johnson's theory? a) power structure b) technology c) stories d) mission stmt
b
which of the following is NOT an outside force for change? a) new legislation b) new mgt c) economics d) new tech
b
which of the following is an example of the way in which innovation benefits the org internally a) infastructure enhancements b) increased competitiveness c) more effective use of natural resources d) increase in managerial oversight
b
which of the following is not discussed as one of the three strategies of change mgt? a) tech change b) institutional change c) increental change d) business process re-engineering
b
while external factors and internal factors often influence decisions on the individual level, the utilization of logic as a decision making perspective is best defined as: a) cognitive b) normative c) psychological d) rational
b
while external factors and internal factors often influence decisions on the individual level, the utilization of logic as a decision making perspective is best defined as: a) cognitive b) normative c) psychological d) rational
b
while providing employees with excellent benefits can increase the quality of employee and their satisfaction with the company, it can be dangerous due to: a) competitors can easily match these compensations b) high overhead costs c) employees taking more bargaining power d) employee complacency
b
candidates describe situations based off scenarios best form of interviewing
behavioral interviews
employers that hire PT employees benefit financially due to which compensation factor?
benefits
greater efforts, more time spent on projects, knowledge of desired outcome, and better strategies for solving problems and reaching goals
benefits of planning
decision makers often do not take enough time to search for the best possible solution. instead, they quickly whittle down the possible choices into only a few, and then choosing among them. its a rational decision within certain boundaries
bounded rationality
whittling down the possible alternatives into a few choices and then selecting among them
bounded rationality
Career path management, like many other forms of management, could loosely be outlined in a step by step process. Which of the following steps should come SECOND in career path mgt system? a) systemic evaluation of progress b) development of overall goals and objectives c) development of a strategy d) development of specific means
c
HR professionals should be worried about burnout, defined as: a) substance abuse b) an individual losing their ability to grow within the org c) long term exhaustion and diminished interest in one's career d) mental equil., calmness and clear headedness
c
Which element of the PESTEL framework is defined as the views and perspectives of the individuals within a given market? a)legal b)economic c)social d)technological
c
Which of the following is a key competitior of Win? a) apple b) google c) walmart d) dell
c
a local newspaper is noticing that more and more of its readers use the internet to stay up to date. they realize that there is a risk associated with their business model as a result of the industry and technology. this is what type of risk? a) financial b) legal c) strategic d) operational
c
a worker that is not an offical employee, but is hired for a fixed time period in pursuit of achieving a specific objective, is called a: a) consultant b) full time employee c) contractor d) pt employee
c
after identifying agreement or objections within a group, the best next step tp pursue is which of the following a) appointing a leader to make the final call b) voting and going with the majority opinion c) altering the proposal to overcome objections sufficiently to achieve group ratification d) arriving at a solution or proposal
c
an assessment process that includes feedback from peers, superiors and oneself is defined as a(n): a) judgemental eval b) peer assessment c) 360- degree feedback d) self assessment
c
another word for the change agent within the nature of org change is: a) a mover b) an org culture c) a catalyst d) a manager
c
as a result of understanding the concept and context analysis, alongside internal and external input, companies can draft strategies that actively capitalize on knowledge in pursuit of ______. a) better mgt b) improved margins c) competitive advantage d) target markets
c
as it is not always easy to quantify moral and ethical cost, managers should carefully consider _____ outcomes in addition to profitability a) operational b) profitability c) qualitative d) emotional
c
change derived through invention, innovation and the diffusion of tech and processes is best defined as: a) incremental change b) business process re-engineering c) tech change d) org mgt
c
in 2010, labor union participation in the US was at _________ a) 19% b) 79% c) 11% d) 70%
c
in an SME, a(n) _________ strategy may be more common, due to an inability to generate enough volume for scale economies. a) low cost b) structure c) differentiation d) top-down
c
in problem solving the company is looking at a _____ mistake or deviation from expected outcomes, while decision making is collecting _____ data and making an informed future plan a) future; past b) past; future c) past; present d) present; past
c
in varying steps of decision making, which step is just before arriving at the tentative decision? a) evaluate for possible consequences of a selected action b) develop alternative actions c) analyzing all alternatives against the objectives d) establish objectives
c
in what situation is an org MOST likely going to need to influence the culture for positive change? a) creating a new product b) start up company c) joint venture d) hiring a new CEO
c
innovation defined by finding creative or novel solutions for challenges is best defined as which type of innovation? a) architectural b) strategic c) entrepreneurship d) technological
c
intrapreneurship is best defined as a corporate mgt style that integrates which of the following? a) financial analysis b) hiring consultants c) risk taking d) strategic planning
c
of Porters highlighted competitive strategies for strategic strength and scope, which is the best defined by creating a highly efficient process that minimizes price a) differentiation b) strategic scope c) cost leadership d) market segmentation
c
strategy could best be described as: a) stakeholder opinions and suggestions regarding business goals b) managerial perspectives on the best way to approach problems c) the core concepts and initiatives that allow a company to achieve their mission and vision d) the ideal way in which leadership can achieve profitability
c
sustainopreneurship is a relatively new concept directed at solving problems in environmental sustainability through innovation. Which of the following are NOT one of the three dimensions described as a goal? a) get solutions to market through creative organizing b) seek out to find or create innovations to solve sustainability problems c) actively seek ways in which profiitability in environmental innovation can be achieved d) add sustainability to value with respect for life support systems
c
technology has dramatically changed the way HR professionals approach the job selection process. Which of the following is largely a recent development in recruitment approaches? a) executive search firms b) in house c) social media d) outsourcing
c
the HR mgt team is tasked with understanding the legally required benefits as well. Which agency in the US carries out employee benefits supervision? a) employee unions and protection agency b) employee benefits oversight committee c) employee benefits security administration d) employee rights and protection agency
c
the first step to making an effective change, as defined by Kotter is: a) build the guiding team b) dont let up c) increase urgency d) empower action
c
the idea that some products can fill the same needs as others, providing alternatives, is defined by Porter as: a) threat of new entrants b) bargaining power of buyers c) threat of substitutes d) rivalry
c
the process of ascertaining trajectories of technological advancement, and applying business or market needs to this proection, is best defined as: a) tech portfolios b) tech strategy c) tech roadmapping d) tech forecasting
c
the process of using historical facts to generate future outlooks is referred to as: a) statistical analysis b) decision making c) predictive analysis d) business analysis
c
the purpose of a decision tree is to assist in identifying which strategic direction constitutes the _____ a) bottom line b) strongest profit c) highest utility d) most money
c
the risk of consistent and uniform ideas, prejudices and beliefs being held by some or all gropu memebers is reffered to as: a) groupthink b) group process c) homogeneity d) heterogeneity
c
to effectively pursue a given strategy, a department needs a fixed amount of inventory inputs. The phase of implementation pertaining to this is: a) control b) feedback c) allocation of resources d) process flows
c
using a democratic leadership style involving and engaging members is defined as: a) clear goals b) coordinated relationships c) participative leadership d) executive decision making
c
what is the first step in identifying which areas of the org require change? a) hiring change agents b) removing management from that department c) a needs assessment d) monitoring changes
c
which of the following is NOT a common area of org change? a) process flows b) mgt c) vision d) ops
c
which of the following is NOT one of Lewins three phases within his org change model? a) freezing b) change c) defense mechanism d) unfreezing
c
which of the following processes is NOT identified as a critical advantage of utilizing e-commerce? a) internal mgt process b) customer focus processes c) accounting processes d) production processes
c
which of the following would Not be considered one of the three aspects of the commericalization process? a) look at many ideas to get one or two sustainable products/businesses b) involve stakeholders early c) assign mgt teams and employees d) develop key goals and milestones
c
which of the four VRIN characteristics is best defined by a company holding a resource that is extremely scarce? a) valuable b) inimitable c) rare d) non-substitutable
c
while pay grade systems are quite common and useful in normalizing salary expectations, what is the ciritical downside to employing this method? a) benefits are not analyzed in context with salary b) managers are not aware of employee compensation norms c) stagnancy and difficulty adapting to new considerations d) mgt is not given freedom for preferential treatment
c
prohibits discrimination in all employment decisions based on race, sex, religion, color, or national origin
civil rights act
managers are tasked with both creating and _____ a given org culture
communicating
the characteristics of an organizations products or services that distinquish it from competitors and provides an advantage in the market place
competitive advantage
a reluctance to change strategies or competitive practices that have been successful in the past
competitive inertia
gathering info about ones competitors activities so that you can anticipate their moves and react appropriately
competitive intelligence
managers seek information that agrees with their point of view.
confirmation bias
an alternative plan(s) to be used In different situations
contingency plan
low costs that allow you to have low prices
cost leadership
HR plan typically contains
current census, estimated transfers and promotions, turnover, budgeted growth, anticipated skill, knowledge and expertise needs
Critics of this managerial approach generally argue which potential drawback of EBMgt? a) financial feasibility b) time commitment c) difficulty in finding managers who can utilize it d) morale implications
d
MMEs tend to have larger volume capacity, and thus are more like to achieve strategies based upon _________ a) specialization b) branding c) differentiation d) low cost
d
Porter's five forces is generally _____, meaning it is focusing on present day circumstances. a) strategic b) managerial c) long term d) static
d
Which of the following is not within the functionality of a union? a) increasing the number of employee hires b) achieving higher pay c) improving working conditions d) analyzing hiring practices
d
a corporate strategy is differnet than business or functinoal strategies as its is: a) primarily used in the generation of mktg strategies b) a strategic initiative for a strategic business unit c) primarily used in governing operational segments d) an overarching strategy of a diversified firm
d
according to Bart, what are the 3 essential components that must be included in a commercial mission statement? a) product, strengths and strategy b) strategy, market and distribution c) target market, brand and values d) key market, contribution and distinction
d
as a company such as Blockbuster created a vision of the future, what external threat was overlooked relative to their internal internal operations? a) their economy b) supplier markets c) labor markets d) technology
d
companies such as Enron made short term decisions for financial benefit at a detrimental long term cost of their a) mission statement b) org structure c) bottom line d) reputation
d
during the training and development process, what is the role of the HR management staff? a) providers b) specialists c) clients d) facilitators
d
firms that pursue global strategies are often highly centralized, due to the need to coordinate _____ and _____ strategies . a) service; branding b) oversight; shipping c) mgt; logistics d) product; pricing
d
forecasting is best defined as: a) assessing the various potential scenarios available to a strategic mgt team b) predicting the weather c) utilizing the historic success of a project to eliminate it from the options list d) projecting the future of a project through leveraging all available knowledge
d
if verizon were to buy AT&T to minimize competition in the cell phone industry, this would be called: a) vertical integration b) market penetration c) diversification d) horizontal integration
d
in some HR models, it is useful to allow employees freedom to earna ll or a portion of their pay. What type of compensation is this called? a) equity based b) benefits c) guaranteed d) variable
d
labor relations incorporates many fields an perspectives. Which is NOT a field related to labor relations? a) sociology b) law c) political science d) marketing
d
mgt guru Tom Peters once said: "Mistakes are not to be tolerated. They are to be _____ " a) avoided b) punished c) celebreated d) encouraged
d
of the 6 different leadership styles discussed by conner, which is best described as creating an agile and quick responding org that can quickly anticipate threats and capture opportunities as change is implemented? a) the panacea leader b) rational leader c) integrated leader d) continuous leader
d
on occasion, an individual may be hired by one department originally but demonstrate crucial skills in another functional department. In this scenario, which kind of transfer may be a good option? a) strategic transfer b) interdependent transfer c) necessity transfer d) talent transfer
d
robert reich observes that the old economies are defined by economies of scaling. What does he consider new economies are driven by? a) higher margins b) strategic efficiency c) strong equity d) flexibility
d
simon identifies three critical components the bound rationality, or essentially limit an individuals ability to decide rationally. Which of the following is NOT one of his components? a) cognitive limits b) the available info c) finite time to decide d) external influence from other individuals
d
starbucks is at constant risk due to the fluctuating prices of coffee beans. They could offset this risk through: a) constantly changing their prices b) setting high prices c) a force majeure d) a hedge
d
tech sourcing starts with _____ which is the process of identifying technologies, organizing research and data, and finally providing the context to support or refute an acquisition a) researching b) assessing c) strategizing d) scouting
d
the central concept in rational decision making could best be defined as maximizing benefits and _____ a) achieving objectives b) making money c) employing logic d) minimizing costs
d
the implementation of EBMgt primarily revolves around promoting the pursuit of: a) external sources to support decisions b) internal consensus on strategy c) leveraging HR to accomplish corporate goals d) empirical and objective data
d
the option to harvest or divest a project would fall under which step in the strategic plan model? a) executing b) monitoring and controlling c) initiation d) closing
d
the primary concern in responding to uncertainty could best be described as: a) understanding managerial responsibilities despite difficult circumstances b) creating certainty in complex environments c) finding solutions for uncertain questions d) coping with issues too complex to be understood, yet require a strategic plan
d
the primary difference between corrective and progressive discipline could best be described as which of the following? a) progressive discipline is defined by utilizing third parties while corrective is internal b) corrective discipline is a set of normalized steps while progressive is more flexible c) progressive discipline is defined by utilizing third parties while corrective is internal d) progressive discipline is a set of normalized steps while corrective is more flexible
d
the primary goal of managerial control is to ensure: a) promoting strong managerial relationships with staff b) all facets of an org are on the same page c) creating the most value for stakeholders and customers d) that corporate resources are being used in the most effective and efficient way
d
the selection ratio is a useful metric that measures which of the following? a) The minimum hiring requirements (R) divided by the calculated applicant value metric(v) b) The calculated applicant value metric(v) divided by the minimum hiring requirements (R) c) The number of applicants (N) divided by the number of job openings (n) d) The number of job openings (n) divided by the number of applicants (N)
d
the utilization of _____ is central to preventing groupthink, or a tendency for decisions to be made out of a desire for positive social harmony as opposed to the ideal logical choice a) strategy b) agreement c) leadership d) dissent
d
the utilization of _____ is central to preventing groupthink, or a tendency to be made out of a desire for positive social harmony as opposed to the ideal logical choice. a) strategy b) agreement c) leadership d) dissent
d
tom, a server at a restaurant, often takes 2 or 3 cigarette breaks every evening at work. His boss is considering dismissing Tom. What would his boss justify the dismissal on? a) incompetence b) laziness c) absenteeism d) time theft
d
when providing feedback, management should only focus on concrete, objective material. Which of the following is NOT a reasonable item in which to provide feedback? a) work quality b) efficency c) tardiness d) attituce
d
which of the following are NOT identified and discussed as critical benefits derived through the planning process? a) controlled effects b) coordination of activiites c) improved time mgt d) brand building
d
which of the following are NOT potential advantages of a promotion? a) new title b) stock options c) increased salary d) preferential treatment
d
which of the following is NOT one of the 6 boxes in weisbords org development model? a) relationships b) structure c) purpose d) power
d
which of the following scenarios is an example of forecasting? a) stop and shop acquires trader joes b) microsoft assesses googles current market share and strategy c) apple compares the smartphone industry to the tablet industry d) netflix predicts future internet streaming stats to estimate the potential opportunity
d
which of the following statements is a valid critique of rational choice theory? a) all of the above b) people do not like to act predictably, even with perfect info c) people will rarely choose the acceptable option when they can choose an optimal solution d) individual rationality is limited by the ability to conduct analysis
d
which of the following would not be a part of observable culture? a) press releases b) office design c) mission stmt d) ethos
d
which of the four VRIN characteristics is best defined as a resource that competitors cannot copy or recreate? a) non-substitutable b) rare c) valuable d) inimitable
d
which of the three strategic questions best illustrates the need for competitive advantage? a) what should we do? b) how do we do it? c) what do we do? d) how do we excel?
d
while the advantages of technology are enormous, advancements in communication and information access have essentially: a) increased managerial oversight enormously b) made life to easy c) resulted in information overload d) blurred the separation between work and home
d
choosing between alternatives
decision
people of different ages/life experiences may affect how you perceive change
demographic background
making product/service unique and different and adds value
differentiation
tend to be simpler, cheaper and less sophisticated. they tend to address different needs
disruptive innovations
always a bias, what we as a society say matters, equity theory
distributive justice
people begin to believe in their plan, refuse to change and can allow the creation of a plan without input from those directly responsible for implementing it
down sides of plan
what is often the most expensive part of a company's budget?
employees
the process of entering new or established market with new goods or services
entrepreneurship
searching the environment for important events/issues that might affect the organization, looking for threats/opportunities. Looking for things that just dont match up
environmental scanning
cant discriminate in pay based on employees sex. permits pay difference for senority, skills, ability and geography
equal pay act
once a decision is made, we tend to stick with it
escalation of commitment
up to 12 weeks of unpaid, job protected leave to eligible employees for certain family and medical reasons
family and medical leave act
the devil you know is better than the devil you dont know
fear of unknown
looking at a unserved group, serving unfilled need, no competitors
focus or niche
when you change a group, they may work together to resist you
group inertia
a psychological drive for consensus at any cost
groupthink
deciding you want to expand territory, sales etc
growth
people get used to doing things as they are now
habit
if someone has one really good trait, focus on that trait
halo effect
HR dpts are tasked with both _____ and training employees to be consistent with a given cultural environment
hiring
the risk of consistent and uniform ideas and beliefs being held by some or all group members is referred to as:
homogeneity
solving a big problem through small, inexpensive steps to see if that will be enough to solve the larger problem
incremental model
entrepreneurship within an existing organization
intrapreneurship
using your gut feelings, which are rooted in your experience, to make a decision
intuition model
what is contained in the job description?
job summary, task or assigned responsibilities and BFOQ
easy ratings, don't want to upset
leniency errors
What does the fair labor standards act regulate?
minimum wage, overtime, equal pay, record keeping and child labor
unusual or infrequent choices
non-programmed decisions
measureable, quantifiable
objective measurement
some people are more comfortable with change than others
personality
broadens the definition of sex discrimination to cover pregnancy, childbirth, and related medical conditions. made pregnancy an illness instead of a national condition
pregnancy discrimination act
trying to anticipate future problems or opportunities and adjusting to it (types of change)
proactive
a discrepancy between ideal and actual conditions
problem
how pay is determined
procedural justice
process (value assembly line example) innovation
process
product innovation (types of innovation)
product
Not eligible for OT
professionals, admin workers, supervisors
long periods of stability during which incremental changes take place, followed by short, complex periods of dynamic, fundamental change
punctuated equilibrium
one BIG change upfront with incremental changes to follow. Finishes with return to stability (new equilibrium)
radical
a response to problems or opportunities as they arise (type of change)
reactive
going back to the basics, reduce down to your core business
retrenchment
the personality of the decision maker influences the decision based on whether they are risk tolerant or risk adverse
risk-tolerance
the least complex or cheapest alternative that meets basic needs. the choice that is "good enough"
satisficing
a set of plausible stories or scenarios that are alternative ways of thinking about the future
scenario planning
80% structured, 20% open ended
semi-structured interview
what are the mandatory deductions for wages
social security, medicare, suta, futa and workers comp
little or no significant change
stability
a discrepancy between a company's intended strategy and the strategic actions managers take when implementing that strategy
strategic dissonance
which 2 SWOT factors are intrinsically internal in nature ?
strengths and weaknesses
current resources and capabilities are best defined as _______ and ________, while external conditions are ________ and ________.
strengths; weaknesses; opportunites; threats
tough ratings, hold people to high levels
strictness errors
SCP stands for:
structure conduct performance
using standard questions, company results between interviews
structured interviews
qualifiable
subjective
same thing as escalation of commitment. When you sink more money into something, you are less likely to walk away even if you should
sunk cost bias
a competitive advantage that is retained even when challenged by competitors
sustainable competitive advantage
improve the performance of their products in the ways that matter the most to their customers
sustaining innovations
from a general perspective, one of the main advantages of implementing a group decision making process revolves around
synergies
decision makers often rely upon readily available information. if the information is inaccurate, they can make a poor choice.
the availability heuristic
which segment of the value chain is impacted by employing e-business?
the entire value chain
people were experts in old way, change occurs and they are no longer experts
threats to expertise
the mgt of time in order to make the most of it.
time mgt
in lewins description of the overall change processes, the three steps identified are:
unfreezing, changning, refreezing
general requirements for sexual harassment
unwelcome verbal or physical conduct of the sexual nature, person harmed clearly states the behavior is not acceptable, the behavior is repeated
