COB Operations - Ch 1
areas of operations function and their responsibilities: 1) purchasing 2) industrial engineering 3) distribution 4) maintenance
1) has responsibility for procurement of materials, supplies, and equipment 2) concernend with scheduling, performance standards, work methods, quality control, and material handling 3) involves the shipping of goods to warehouses, retail outlets, or final customers 4) responsible for general upkeep and repair of equipment, buildings and grounds, heating and air conditioning; removing toxic wastes; parking; and perhaps security
place the stages of evolution of Operations Management in chronological order, with the oldest one listed first
1) industrial revolution 2) scientific management 3) human relations movement 4) decision models and management science
identify the true statements from the following
1) quality assurance can be challenging in services because of the variation in types of services provided 2) services often have a higher degree of customer contact than manufacturing does 3) services often have more labor content than manufacturing jobs do
operations management is primarily concerned with three kinds of technology. define the following: 1) product and service tech 2) process tech 3) information tech
1) refers to the discovery and development of new products and services 2) refers to methods, procedures, and equipment used to produce goods and provide services 3) refers to the science of computers and other electronic equipment to store, process, and send information
T/f: production of goods results in intangible products
false
of the basic functions of a business organization, ... is responsible for budgeting, analyzing investment proposals, and providing funds for operations
finance
Three basic functional areas
finance marketing operations
evaluation of alternative investments in plant and equipment requires inputs from who
finance operations
which of the following is/are the responsibility of marketing
focus on selling and/or promoting the goods or services of an organization assessing customer wants and needs communicating customer needs to manufacturing
which of the following is/are functions or components of a supply chain
forecasting purchasing inventory management information management quality assurance scheduling production distribution delivery customer service
Goods vs services
goods = physical objects services = activities
which of the following is/are true about the degree of customization a company offers its customers
greater customization tends to require more specialized (or flexible) equipment greater customization tends to require greater employee skill
which of the following is the primary function of an operations manager
guide the system by decision making
as an example of a trade-off decision faced by an operations manager, an increased warranty period on a car will lead to ... customer satisfaction and a/an ... in costs to the company
increased increased
which of the following can marketing provide
information on consumer preferences insight on what competitors are doing
which of the following statements is correct
interchangeable parts increased efficiency and reduced costs by simplifying production processes
what are the advantages for students who join one or more professional organizations.
learn about jobs in the field possibly earn certifications job networking
which of the following are departments that operations interfaces with
legal pr hr mis finance and accounting
Lean systems use much ... of certain resources than conventional systems. The quality in lean systems tends to be much ... than in traditional mass manufacturing environments
less higher
... ... involves the production of large volumes of standardized goods by low-skilled or semi-skilled workers using highly-specialized equipment
mass production
which of the following is/are correct statements about the limitations of using (mathematical) models as decision making tools
models may be placed in the hands of users who are not sufficiently knowledgeable to appreciate the subtleties of a particular model qualitative information can be difficult to capture in quantitative models
which of the following is correct regarding the scope of operations management
operations management affects the entire organization
which of the following characteristics tends to be higher in production of goods
opportunity to correct problems uniformity of inputs inventory
Which of the following statement(s) is/are NOT correct?
orgs that sell services never provide any goods (restaurants) orgs that sell goods never provide any services (retail sales)
during the 1960s and 1970s, management science techniques were highly regarded; in the 1980s, they lost some favor. what lead to their resurgence in popularity
personal computers user-friendly software
a scale-model building is an example of which classification of model
physical models
managers must learn how to establish ... . Managers must focus on issues or items that will do the most good
priorities
NOT part of the role of OPERATIONS in a business
promote org's goods or service (marketing) secure financial resources for projects (finance) ops = - produce goods and/or services - match supply with demand
which of the following statements is correct
quantitative approaches to problem solving frequently try to find mathematical optimal solutions to business problems
which of the following is/are NOT part of the role of operations in a business
secure financial resources for projects promote organizations goods or services
which of the following are part of the role of the FINANCE department in a business
securing financial resources, allocating those resources throughout the organization, budgeting, analyzing investment proposals, providing funds for operations
Supply chain definition
sequence of organizations - their facilities, functions, and activities - that are involved in producing and delivering a product or service sequence begins at raw materials
which of the following statements is true about delivery of services
services are intangibles, implying acts that create value
which of the following is/are true
services can often require more, and more specialized, labor than manufacturing does services have a higher degree of wage variability it can be more challenging to measure productivity in services because of the higher degree of variability in the types of services performed
which of the following statements is/are correct regarding craft production
skilled craftsmen were able to create goods to exact customer specifications the craft production process was slow and expensive because of the lack of standardized parts
which of the following statements is/are correct
structural variation in demand is caused by predictable trends or seasonality in data random variation is present in any process and cannot be predicted variety in goods and services increases the variation in production or service requirements
Supply chain graphic
suppliers' suppliers --> direct suppliers --> producer --> distributor --> final customers
operations function definition
the creation of goods and/or services through the transformation of inputs into outputs
which of the following is the definition of the operations function
the creation of goods and/or services through the transformation of inputs into outputs
the Japanese can be credited with spawning what
the quality revolution, which generated widespread interest in lean production
t/f: a company's SUPPLY CHAIN consists of the sequence of organizations, including their facilities, functions, and activities, that are involved in producing and delivering a good or service
true
t/f: a process consists of a series of actions that transform inputs into outputs
true
t/f: most systems involve a blend of goods and services
true
compared to craft production, division of labor allowed employers to employ ... workers
unskilled
scientific management
uses "scientific methods" like observation and analysis to improve business operations
for a nonprofit organization, what is the value of their outputs
value to society
which of the following is/are true about the impact of variability on managing processes
variability in processing times can make planning and managing the process more challenging process variability can lead to produce delays and shortages, which can lead to a damaged company reputation
which of the following are primary factors that are considered for managing the products and managing services
1) forecasting and capacity planning to match supply and demand 2) process management 3) managing variations 4) monitoring and controlling costs and productivity 5) supply chain management 6) location planning, inventory management, quality control, and scheduling 7) managing suppliers
which of the following are key issues for today's business operations
1) economic conditions 2) innovating 3) quality problems 4) risk management 5) cyber-security 6) competing in a global economy 7) environmental concerns
which of the following is/are advantages of using models as decision making tools
1) are generally easy to use and less expensive than dealing directly with the actual situation 2) require users to organize and sometimes quantify information and, in the process, often indicate areas where additional information is needed 3) increase understanding of the problem 4) enable managers to analyze what-if questions 5) serve as a consistent tool for evaluation and provide a standardized format for analyzing a problem 6) enable users to bring the power of mathematics to bear on a problem
supply chain issues: 1) increasing levels of outsourcing 2) competitive pressures 3) increasing globalization 4) inventory
1) buying goods or services instead of producing or providing them themselves 2) this has led to an increasing number of new products, shorter product development cycles, and increased demand for customization 3) having far-flung customers and/or suppliers means longer lead times and greater opportunities for disruption of deliveries 4) this plays a major role in the success or failure of a supply chain, so it is important to coordinate this throughout the supply chain
which of the following are professional societies in operations
APICS ASQ ISM PMI POMS CSCMP INFORMS
which of the following is/are NOT functions or components of a supply chain
Marketing
Which of the following is/are part of the role of OPERATIONS in a business
Produce goods and/or services Match supply with demand Assess customer needs
For a for-profit organization, what is the value of their outputs
Profits What customers will pay
theories with their view of worker attitudes towards work
Theory X: workers do not like to work and must be induced to it Theory Y: workers enjoy work and are committed to doing it
which of the following statements is/are true
WWII furthered the field of Operations Management because of the great need for manufactured products WWII generated many advances in both the military and in manufacturing during WWII, specialists from a variety of fields gathered to aid in solving military and manufacturing problems
which of the following statements is true
a systems approach to decision making assumes that the entire system must be considered when making decisions
a model is an ... of reality, a ... representation of something
abstraction simplified
Which of the following is NOT one of the three basic functional areas of business
accounting IT Human resources
Components of supply chain
begins at suppliers of raw materials Facilities = warehouses, factories, processing centers, offices, distribution centers, and retail outlets functions/activities = forecasting, purchasing, inventory management, information management, quality assurance, scheduling, production, distribution, delivery, and customer service (marketing is NOT a component) ends at final customer
business sustainability
business sustainability refers to economic, environmental, and social sustainability
which of the following are INPUTS involved in operations function
capital, labor, information, land
value-added is the term used to describe the difference between the ... of inputs and the value or price of outputs
cost
the target outcome(s) of process improvement is/are
cost reduction, time reduction, improved quality
which of the following are elements or components of supply chain management
customers forecasting design capacity planning processing inventory purchasing suppliers location logistics
which of the following is/are NOT part of the role of marketing for a business
designing new products to drive demand
value-added def
difference between the cost of inputs and the value or price of outputs greater the value-added, the greater the amount of funds available for these purposes value can be physical or psychological (ie branding)
which of the following are characteristics of sustainability in the context of business operations and strategy
economic sustainability environmental sustainability
which of the following statements are true regarding business ethics
ethics provides a behavioral guideline for a variety of situations there are several ways (principles) to approach thinking about ethical problems ethical questions can arise in many situations
which of the following is/are possible outcomes of mismatched capacity and demand
excess capacity is wasteful and costly too little capacity means means dissatisfied customers and lost revenue
in practice, there is significant interfacing and collaboration among the various functional areas. what does this involve
exchange of information cooperative decision making
which among the following is/are correct statements about the role of an operations manager
what: what resources will be needed, and in what amounts? when: when will each resource be needed? when should the work be scheduled? when should materials and other supplies be ordered? when is corrective action needed where: where will the work be done? how: how will the product or service be designed? how will the work be done (organization, methods, equipment)? How will resources be allocated? who: who will do the work the operations manager may work with the finance department to determine the necessary amount of funding for resource expansion
