Coltons Server & Menu Knowledge test
How many shrimp are served for? Lunch? Dinner? Combo? Can you get them fried as well?
Shrimp for lunch 7, shrimp for dinner 10, shrimp for combo 5, yes they can get them fried
How many shrimp are on a shrimp caesar salad? Lunch? Dinner? Are shrimp tails on or off?
Shrimp on lunch ceasar salad is 7, shrimp on dinner caeasr salad are 7, tails are on
How many ounces and number of pork chops is there in a single order? Double order?
Single order of pork chops 8oz, double order of pork chops 16oz
What are our ten steps of service
1 Greet your guests 2 pour and deliver beverages 3 take entree order 4 server appetizer or salad 5 serve meals 6 check back within 3 minutes 7 offer dessert and coffee/present check 8 return with check within 3 minutes 9 say goodbye 10 Complete final bussing and set table
What size is our hawaiian ribeye?
12oz
What size is the Del Rio Ribeye?
12oz
What size is the sirloin of the sirloin salad?
12oz
What size New York Strip do we offer?
14oz
What is our goal for delivery time at lunch?
15 minutes for lunch
What sizes Ribeyes do we offer?
16oz and 12oz
What size is our porterhouse t-bone?
18oz
List Four iteams on the Kids Menu:
1Jt Lonesome Burger 2Bite Sized sirloin tips (cooked 2 order) 3Mini corn dogs 4 side: Apple sauce, Mandarin oranges, steamed veggies
How many regular sides are included with the coltons combo entrees?
2
how far away from your shoulder and head is a large tray carried?
2 inches
What is our delivery time at dinner?
20 minutes for dinner
Describe a Hawaiian Chicken entree
24hr marinated chicken topped with pineapple and teriyaki sauce
how long can a table remain unbussed after the guests leave?
3 minutes
what is the time limit to close the payment process?
3 minutes
under what circumstances do you use a tray jack?
3 plates or more
How many strips of chicken are on the FRied Chicken Fillet entree? Lunch? Dinner?
3 strips of the chicken fillet for lunch, 4 strips of the chicken fillet for dinner
how many seconds do you have to acknowledge a guest after they have been seated? 30,40,20,60?
30 seconds
how long do we cook rolls?
4 minutes
What size of Sirloin steaks do we offer?
6oz, 9oz, and 12oz
How many ounces is the Mestique Grilled Chicken for?
8oz
What size Fillet do we offer?
8oz
What size chicken is on the Mesquite Grilled Chicken salad?
8oz
How many ounces is our Country FRied Steak?
9oz
Name two rums we can up sell to our guests?
Bacardi and malibu
Nam two gins we can up sell
Beefeater and Tanqueray
what draft beer do we have on tap?
Blue moon (import)
Name two scotches we can up sell to our guests?
Dewars, and chivas
is "do you need change?" a correct phrases? True or false?
False
Describe a Cheese Fry Appetizer, what dipping sauce is served?
French fries laywered in a blend of cheeses topped with bacon and green onions, served with spicy ranch
What size is the fried catfish on the lunch? Dinner? Combo?
Fried catfish for lunch 7oz, fried catfish for dinner 11 oz, fried catfish for combo 7 oz
what is the first thing you do when you arrive at the table?
Greet guests, flag table, take drink order
When is the best time to make your dessert suggestion?
Half way through meal
Describe what to do when a spill occurs on the floor
Hover over spills until someone else is near to get the wet floor sign, mop with towels
What is J.Y's favorite steak?
Sirloin
Name two vodkas we can upsell to our guests?
Skyy and Grey goose
What is the correct procedure to follow for a re-cook?
Take food, recook cook ticket, manager sends it out
How many pickle slices do you get on a fried pickle appetizer? What dipping sauce is served?
Ten pickles, server with spicy ranch dressing
Describe our Onion Tangler appetizer: What dipping sauce is served?
Thinly sliced sweet white onions, lightly breaded and golden fried served with coltons signature sauce
where do we bring dirty bar glasses?
To bar , right side (server)
what flavor margaritas do we offer?
Tombstone, Mango, strawberry and classic
Do we offer complimentary coffee? if so explain?
We do with a dessert
Give a description of the following steak temperatures: Well: Medium Well: Medium: Medium Rare: Rare:
Welll: Cooked throughout Medium Well: Thin pink line Medium: Warm pink center Medium Rare: Warm Red center Rare: cool red center
If a guest asks for your blush wine what kind of wine are they requesting?
White Zinfandel
what is our house wine? what type of wines is it available in?
Woodbridge, white, red and blush
If a guest orders a loaded sweet potato, what do you ask them?
Would you like butter and cinnamon sugar?
is a guest allowed to order a baked potato or vegetable when they order a sandwich? Do you offer them?
Yes they can, no we don't it comes with fries
Do we charge to add cheese and bacon to a side of fries? if so how much?
Yes, bacon and cheese to fries is $1.50 for both or 75cents each
What comes on a premium baked potato?
bacon, scallions, sour cream, cheese and butter
Who is allowed behind the bar?
bartender on duty and managers
Describe the southwest chicken salad
blacked chicken strips served on a bed of fresh mixed greens, diced tomatoes, and black bean corn salsa, topped with thinly sliced tortilla chips, served with ranch
name 4 import bottle or draft beers
blue moon, corona, stella artois
describe a cowgirl roadie
captain morgan spiced rum, peach schnapps, orange juice and strawberry mix
What is included in the price of the kids meal?
choice of side and a drink are included in kids meal
describe a Tombstone Margarita
coltons classic, a mix of cuervo gold tequilla, grand mariner and sweet and sour
If a guest orders Fried pickles, filet Mignon, and a drink, in what order should everything be delivered including rolls and salad
drink, app, salad with rolls, fillet
What is done as soon as you greet your guests and tell them your name?
flag table, take drink orders and offer appetizer
what brand is our root beer we offer?
iron horse, bottled no free refills
Describe our hawaiian ribeye
marinated in apple cider, pineapple juice, soy sauce, sugar and ginger garlic
Describe our Loaded chicken entree
mushrooms, 2 slices of bacon, blend of cheeses, scallions and a side of honey mustard
what us our employee take-out meal policy
none
what flavors do we offer our tea
raspberry and peach
Describe a Del Rio Steak:
rubbed with bold southwest spices, topped with ancho chiptole butter and onion tanglers
from what side are meals served? are meals removed?
served from the right, removed from the left
describe our chopped steak
served with sauteed peppers and onions topped with onion tanglers
Describe our chicken fried chicken
tender chicken breast, hand breaded and fried to a golden crisp served with white pepper gravy
What is the Sirloin tips?
tender sirloin tips served w/ sauteed peppers and onions
What do Chardonnays, Reislings and Pinot Grigios all have in common?
they are white wines
How much is it to substitute premium to a side?
$1
What are the to most common red wines guests will order?
Cabronay and Mirlo
How much time do you have to check back with your table after the entree is delivered?
Check back within 3 minutes
What are our types of cheeses?
Cheddar, pepper jack, and swiss
in what order are the members of a party served?
Children and women first
what is the hold time for coffee? Tea?
Coffee hold time is 1hr, Tea time is 4hrs
Decribe the Chipotle Chicken Nachos
Crispy nachos chips covered in a blend of cheeses, refried beans, chicken, rice and chiptole sauce topped with lettuce, tomatoes and sour cream served with jalapenos on the side
Name two bourbons we can upsell to our guests?
Crown royal and jack Daniels
What is a fried colossal onion with Coltons signature sauce called?
J.T's Onion Blossom
Circle the entrees with that come with two regular sides: Loaded chicken JTs favorite steak Mesquite Grilled Salmon Full order of Smoked Ribs Lunch 6 oz Sirloin
Loaded chicken JTs favorite steak ***** Mesquite Grilled Salmon Full order of Smoked Ribs ****** Lunch 6 oz Sirloin
How many ounces is the loaded chicken entree for lunch? Dinner?
Loaded chicken lunch 8 oz, loaded chicken for dinner 8oz
Name two tequilas we can up sell to our guest
Patron and Jose Cuervo
Are coltons ribs pork or beef?
Pork Ribs
Upon completion of meal/dessert, how much time do you have to give the guest his check?
Return with check within 3 minutes
List the 4 colton combos
Ribs and catfish Ribs and chicken Sirloin and Ribs Sirloin and shrimp
How many ribs do you get in a half order, full order, lunch order and combo?
Ribs in half order 6, ribs in full order 10. ribs in lunch order 5, ribs in combo order 5.
Describe our Texas House salad
Rows shredded cheese, tomatoes, sliced egg, croutons, purple onion and sliced apple wood bacon
What is the last thing you do after a guest has paid their ticket?
Say goodbye
How long is delivery time on a drink order? 2 min? 3 min? None of the above?
None of the above
How much is it to add a regular side to a lunch entree? to a dinner entree?
$2.29 for lunch.$2.29 for dinner
List three desserts
1 New York cheesecake 2 Bread pudding 3Ultimate Brownie Sin-sation
List a least 5 ways you can increase your average ticket sales
1 add a side 2.29 2 substitute a premium side 1.00 3 Dessert 4 Add an alcoholic drink 5 Sell merchandise
what 3 sides do we always suggest first to our guests?
1 fries 2 baked potato 3 baked sweet potato
How many rolls do you bring to a table of? 1 guest? 2 guest? 3 guest? 4 guest?
1 guest = 2 rolls, 2 guest = 3 rolls, 3 guest = 4 rolls, 4 guest = 5 rolls
Name 4 craft bottle or draft beers
1 sam adams 2 bud light 3 miller lite 4 O fallon stl red
List three regular sides and two premium sides
1 side house/ceasar salad 2 side smashed potato 3 sweet potato 4 sauteed mushrooms premium 5 loaded baked potato premium
Describe a Wild West Fling
Midori, peach schnapps, pineapple and cranberry juice
List all ingredients in a our side salad
tomato, purple onion, crouton, carrots, cheese, iceberg and romaine lettuce
When do you bring the rolls out to a table?
with the salad