Com112- Exam 2 Review

Which of the following is an example of an empathizing response? Select one: A. "So your brother forgot to call on your birthday, and now you don't want to talk to him?" B. "Oh, no. I know you must have felt really hurt when your brother didn't call on your birthday." C. "Don't worry about your brother not calling on your birthday. He's always been a jerk." D. "If I were you, I wouldn't speak to your brother after he forgot to call on your birthday."

"Oh, no. I know you must have felt really hurt when your brother didn't call on your birthday."

Which of the following do most scholars acknowledge is a "basic" human emotion? Select one: A. Disgust B. Envy C. Awe D. Regret

Disgust

A bombardment of messages in face-to-face interaction, and from the Internet, the media, cell phones and other sources constitutes which barrier to listening? Select one: A. Noise B. Rapid thought C. Information overload D. Personal concerns

Information overload

Which of the following statements is on the lowest level of abstraction for a person who is considerate? Select one: A. She calls me on Fridays before she goes shopping to see if I need anything. B. She thinks of others. C. She follows the Golden Rule. D. She helps out whenever I need her.

She calls me on Fridays before she goes shopping to see if I need anything.

As a rule of thumb, it's probably wise to begin with which of these listening responses? Select one: A. Analyzing B. Advising C. Evaluating D. Silent listening

Silent listening

The notion that words are arbitrary and have no meaning in themselves refers to which characteristic of language? Select one: A. Symbolic B. Rule-governed C. Equivocal D. Powerful

Symbolic

Which assertion is true about the nonverbal behavior we observe when first meeting someone? Select one: A. This process is less important than what the person says when meeting us. B. This process allows us to know if this person is being honest or deceitful. C. This process occurs at a moderate pace over several minutes. D. This process helps us reduce our uncertainty about this person.

This process helps us reduce our uncertainty about this person.

Early research on listening revealed that people remember approximately ____________ of what they hear immediately after hearing it, even when they listen mindfully. Select one: A. half B. two-thirds C. a quarter D. a third

half

Euphemisms are ____________. Select one: A. words that appear to describe but actually announce a speaker's attitude B. terms such as freedom, truth, and democracy C. words that gain their meaning by making comparisons D. innocuous terms substituted for blunt ones

innocuous terms substituted for blunt ones

At least four of his friends have told Spencer that his girlfriend is dating others, but Spencer never seems to hear what they are saying. Spencer is probably a(n): Select one: a. pseudolistener. b. insulated listener. c. stage hogger. d. defensive listener. e. ambusher.

insulated listener

With the exception of responding, all of the steps in the listening process are ____________ activities. Select one: A. interpretive B. internal C. external D. feedback

internal

"I got angry when I heard you tell your sister that I had lost my job." Which type of statement is missing from this assertive message? Select one: A. A description of the consequences the other's behavior has for you B. A description of the facts C. A description of your feelings D. A description of the other person's behavior

A description of the consequences the other's behavior has for you

Jessica notices that her partner, Jamie, is uncharacteristically quiet during dinner. Despite their long history as a couple, she does not know how to interpret this silence due to which characteristic of nonverbal communication? Select one: A. Subjectivity B. Ambiguity C. Relativity D. Disfluency

Ambiguity

____________ language consists of words and phrases that have more than one commonly accepted definition. Select one: A. Ambiguous B. Descriptive C. Evaluative D. Relative

Ambiguous

What has research revealed about unusual names? Select one: A. People often have positive appraisals of unusual names. B. People with unusual names are judged more likely to be hired. C. Distinctive names can be a symbol of solidarity with a particular community. D. People often have positive appraisals of unusual spellings of names.

Distinctive names can be a symbol of solidarity with a particular community.

____________ is a prejudice that involves giving preferential treatment based on a person's physical appearance. Select one: A. Lookism B. Racism C. Classism D. Sexism

Lookism

All semester long Benjamin has sat in the second seat in the second row in his economics class. One day he enters class on time to discover Mateo sitting in this seat, which greatly upsets Benjamin. What type of nonverbal communication is Benjamin displaying? Select one: A. Proxemics B. Haptics C. Kinesics D. Territoriality

Territoriality

According to the comfort circle you should "dump out" for comfort. Select one: True False

True

Coordinated management of meaning (CMM) theory describes some types of pragmatic rules that operate in everyday conversation. Select one: True False

True

You stand up at the end of a meeting with your boss. This is known as a nonverbal regulator. Select one: True False

True

When offering a supporting response it is important to: Select one: a. use touch as well as verbal support. b. be sure your support is sincere. c. be sure the speaker can accept your support. d. focus on the future. e. b and c only.

b and c only

Tone, rate, volume, and disfluencies are all aspects of ____________. Select one: A. oculesics B. chronemics C. paralanguage D. haptics

paralanguage

Science has established a clear relationship between ____________ and the way people experience and communicate emotions. Select one: A. occupation B. social status C. personality D. education

personality

Sans has the same meaning in French as in English but is pronounced differently due to ____________ rules. Select one: A. semantic B. syntactic C. phonological D. pragmatic

phonological

Flexible schedules in which multiple tasks are pursued at one time are ____________. Select one: A. chronemic B. polyvalent C. polychronic D. multimodal

polychronic

Susan's English professor thinks that she is always listening to her lectures because she makes eye contact, nods, and take notes. In reality, Susan is using the class time to catch up on her personal diary. Susan is guilty of ____________. Select one: A. insulated listening B. filling in gaps C. pseudolistening D. selective listening

pseudolistening

A counterfeit question is one that ____________. Select one: A. clarifies meanings B. encourages discovery C. sends a disguised message D. gathers more facts and details

sends a disguised message

Although we're capable of understanding speech at rates up to 600 words per minute, the average person speaks much more slowly, around __________ words per minute. Select one: A. 250/300 B. 100/140 C. 350/400 D. 150/200

100/140

Which adjective would be most closely associated with mindful listening? Select one: A. Physiological B. Automatic C. Thoughtful D. Routine

Thoughtful

Jada, a PR executive, likes to meet clients in her office, where her diplomas and awards are prominently displayed. This encourages a good impression based on ____________. Select one: A. setting B. status C. manner D. appearance

setting

Nonverbal messages serve both practical and ___________ functions. Select one: A. physiological B. phonological C. cognitive D. social

social

Statements that have the effect of canceling the thought that precedes them are: Select one: a. questions. b. "but" statements. c. "if" statements. d. "you" statements. e. "we" statements.

"but" statements.

Whenever another speaker pauses, Barry jumps in to talk about himself without responding to the previous speaker. Primarily concerned about how much and how long he can talk, Barry is guilty of ____________. Select one: A. pseudolistening B. insulated listening C. stage hogging D. filling in the gaps

stage hogging

Which of the following are nonverbal signals that indicate a speaker has finished talking and is ready to yield to a listener? Select one: A. A drawl on the first syllable in a clause B. A rise in vocal pitch or loudness when speaking a common expression such as "you know" C. A rising or falling in pitch at the end of a clause D. Looking away from the listener

A rising or falling in pitch at the end of a clause

Etsuko, who is Japanese, found her Caribbean vacation frustrating at points because of the locals' laid-back "island time." These cultural differences involve which aspect of nonverbal communication? Select one: A. Oculesics B. Chronemics C. Kinesics D. Proxemics

Chronemics

Taking innocent comments as personal attacks and projecting your own insecurities onto others is which type of poor listening behavior? Select one: A. Defensive listening B. Pseudolistening C. Insulated listening D. Stage hogging

Defensive listening

Define and give examples of the five display rules for emotions.(Essay)

Display rules are unwritten codes on how people are to manage and express their emotions. The five display rules for emotion are intensification, de-intensification, simulation, inhibition, and masking. Intensification if to process of giving an appearance of a larger emotion than what you are actually feeling; an example would be acting as if you were super excited, but you were merely content with what was happing. De-intensification is the opposite. It is when you must express your emotion in a controlled manner; an example would be acting as if you were mildly worried when in actuality you were terrified. Simulation is expressing an emotion, yet not feeling that emotion to any degree; an example would be kissing someones' cheek as a greeting, but not actually feeling affection for that person. Inhibition is the intentional suppression of the outward expression of your true emotion; an example would be acting as though you're indifferent when you're actually terrified. Masking is the repression of the expression related to the emotions felt and their replacement with expressions that are acceptable under circumstances; an example would be acting as if you were happy, but in actuality you are depressed.

Venting is a positive way of releasing your anger. Select one: True False

False

Which statement does not contain powerless language? Select one: a. I really hope you can understand. b. Uh, I guess this assignment is really easy. c. I will call you soon. d. Don't take offense, but I don't really care for your new haircut. e. Excuse me, is it okay if we go to the mall tonight?

I will call you soon.

Which distance is in use when a child sits on your lap? Select one: a. Intimate b. Person c. Social d. Public

Intimate

How does listening differ from hearing? Select one: A. Listening occurs when the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning. B. Listening and hearing are identical. C. Listening is a physiological process that involves the eardrum. D. Listening is automatic.

Listening occurs when the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning.

Which is the best definition of nonverbal communication? Select one: A. Eye and facial expressions B. Disfluencies C. Messages expressed by nonlinguistic means D. Communication without words

Messages expressed by nonlinguistic means

The statement "men are from North Dakota, women are from South Dakota" reflects the approach that there are __________ in the influence of gender? Select one: A. Significant differences B. Geographical differences C. Minor differences D. Cultural differences

Minor differences

What is the first step in minimizing self-defeating thinking? Select one: A. Record your self-talk B. Monitor your emotional reactions C. Dispute your irrational beliefs D. Note the activating event

Monitor your emotional reactions

Which of the following is true about cultural norms that govern nonverbal expressiveness? Select one: A. American emoticons focus on eye expressions, whereas Japanese emoticons feature the mouth. B. The nationality or ethnicity of a person is far more important than the culture in which they live. C. Overt demonstrations of happiness are not equally encouraged in all cultures. D. The facial expressions of Japanese nationals are highly similar to those of Japanese Americans.

Overt demonstrations of happiness are not equally encouraged in all cultures.

What has research revealed about gender differences in online language? Select one: A. Men use more emotion words and first-person pronouns. B. People adapt their language to match gender stereotypes of their assigned avatar. C. Women swear more often. D. Men refer more to the people in their lives.

People adapt their language to match gender stereotypes of their assigned avatar.

When her professor hands back her term paper and says, "Meet me in my office after class. We need to talk," Dahlia's stomach lurches, a reaction influenced by which rule of language? Select one: A. Phonological B. Syntactic C. Semantic D. Pragmatic

Pragmatic

____________ is the study of how communication is affected by the use, organization, and perception of space and distance. Select one: A. Chronemics B. Proxemics C. Haptics D. Kinesics

Proxemics

____________ feedback invites the speaker to talk without concern of evaluation, whereas ____________ responses evaluate the speaker's messages. Select one: A. Reflective/directive B. Advising/attending C. Empathetic/sympathetic D. Questioning/silent

Reflective/directive

Which type of listener is more likely to draw out responses from the message-sender? Select one: A. Relational B. Critical C. Analytical D. Task-oriented

Relational

It has been several days since Jenna has heard from her sister, Kerry, who is travelling alone in Asia and promised to keep in touch. When Kerry finally finds time to give Jenna a call, how should Jenna respond? Select one: A. Describe only her negative emotions B. Share her multiple emotions C. Not discuss her emotions D. Mention only her positive emotions

Share her multiple emotions

Which of these examples illustrates the impact of nonverbal communication? Select one: A. The email response "I appreciate your hard work" B. The text message "TNX" C. American sign language for the word "love" D. The face-to-face comment "Nice haircut" delivered sarcastically

The face-to-face comment "Nice haircut" delivered sarcastically

Emotions are always triggered from outside events. Select one: True False

True

Expressing emotions constructively contributes to better health. Select one: True False

True

Research suggests that bilingual speakers think differently when they change languages. Select one: True False

True

Sometimes, because of information overload, we choose to listen mindlessly rather than mindfully. Select one: True False

True

There are some situations in which you may (correctly) choose never to express your feelings. Select one: True False

True

Which of the following is a display of nonverbal immediacy? Select one: A. Avoiding eye contact B. Maintaining a tense body position C. Using vocal variety D. Avoiding touching

Using vocal variety

When meeting a CEO whom he hoped to win over as a new client, James, dressed in an Armani suit, introduced himself from across his desk, then continued to sit with stiff military posture in his chair, making little direct eye contact as he presented his sales pitch. According to research, which of the following nonverbal behaviors did James get right in an effort to get someone to do his bidding? Select one: A. Avoiding direct eye contact with a person of high status B. Maintaining a closed body posture C. Touching his client appropriately D. Wearing high-status clothing

Wearing high-status clothing

Saying "You look nice" instead of "That shade of blue looks good on you" is an example of: Select one: a. a euphemism. b. abstraction. c. emotive language. d. a behavioral description. e. a hedge.

abstraction

Speaking in a way that emphasizes differences is the strategy of ____________. Select one: A. convergence B. euphemism C. divergence D. linguistic relativity

divergence

When members of an ethnic group use their own dialect, even though they are fluent in the dominant language, it could be an example of: Select one: a. powerful speech. b. abstraction. c. affiliation. d. convergence. e. divergence.

divergence

Nodding the head up and down, an accepted way to indicate agreement in most cultures, is known as a(n) ___________. Select one: A. regulator B. microexpression C. emblem D. illustrator

emblem

The idea of 'fat talk' illustrates the influence of ____________ on our perception of things, others, and ourselves. Select one: A. self-concept B. gender C. culture D. language

language

When discussing where they should eat out, Angela says she would like to go somewhere nice for a change. Stephen responds with sarcasm as he thinks Angela is implying that he is cheap when in fact she just got a raise and simply wants to celebrate. This exchange illustrates a low degree of ____________. Select one: A. empathy B. reflective feedback C. attending D. listening fidelity

listening fidelity

When meeting her brother's new girlfriend, Gemma is disappointed by the lack of enthusiasm Allie exhibits. Gemma is relieved to learn from Calvin that Allie is distracted by a big exam the next morning, information that allows Gemma to engage in ____________. Select one: A. the fallacy of approval B. reappraisal C. rumination D. emotional labor

reappraisal

Being asked on a survey to rate your response from 1 to 5, with 1 being "strongly like" and 5 being "strongly dislike," is an effort to combat problems stemming from ____________ language. Select one: A. euphemistic B. relative C. powerless D. evaluative

relative

Being surprised at paying $20 a plate at your friend's suggested "inexpensive" restaurant reflects which type of language? Select one: a. ambiguous language b. euphemism c. emotive language d. static evaluation e. relative language

relative language

nterpersonal listening is defined as the process of receiving and ____________ others' messages. Select one: A. responding to B. evaluating C. paraphrasing D. understanding

responding to

Research indicates that compared to women, men typically ____________. Select one: A. use more facial expression B. use larger head, hand, and arm gestures C. smile more D. stand closer to others

use larger head, hand, and arm gestures

You can boost your odds of choosing the best listening response by considering three factors: the situation, the other person, and ____________. Select one: A. barriers to communication B. yourself C. task-orientation D. all the possible consequences

yourself