Combined Final Quiz Questions, MIS Chapter 9, MIS Chapter 10, MIS Chapter 13, MIS Chapter 14

25) A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect. A) network B) bullwhip C) ripple D) whirlpool E) diffraction

B) bullwhip

75) The measurement of the number of customers who stop using or purchasing products or services from a company is called: A) switching costs. B) churn rate. C) CLTV. D) switch rate. E) turnover percentage.

B) churn rate.

38) The total time it takes to complete a business process, from start to finish, is called its ________ time. A) development B) cycle C) fulfillment D) service E) actualization

B) cycle

40) Which of the following Internet business models involves a merchant creating an online digital environment that enables people with like interests to share information? A) Community provider B) Service provider C) Market creator D) Transaction broker E) Portal

A) Community provider

6) Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business? A) Configuration tables B) Web services C) Data dictionaries D) Middleware E) Groupware

A) Configuration tables

90) Which of the following statements about mobile web apps is true? A) Users access mobile web apps through their mobile device's web browser. B) A mobile web app resides on the user's device. C) A mobile web app only works on certain mobile platforms. D) A mobile web app requires the user to sign onto a web page. E) A mobile web app requires the user to login to a web service.

A) Users access mobile web apps through their mobile device's web browser.

47) To understand and define the contents of data flows and data stores, system builders use: A) a data dictionary. B) process specifications diagrams. C) user documentation. D) data flow diagrams. E) systems analysis.

A) a data dictionary.

58) All of the following are directly correlated with increased risk except: A) a large amount of technical expertise from project team and information team staff. B) a large amount of dollars spent. C) a large amount of implementation staff. D) a large amount of time allocated for implementation. E) a large amount of organizational units affected.

A) a large amount of technical expertise from project team and information team staff.

65) Customer service modules in CRM systems provide tools for: A) assigning and managing customer service requests. B) capturing prospect and customer data. C) identifying profitable and unprofitable customers. D) managing sales prospect and contact information. E) organizing effective marketing campaigns.

A) assigning and managing customer service requests.

66) Marketing modules in CRM systems provide tools for all of the following except: A) assigning and managing customer service requests. B) capturing prospect and customer data. C) identifying profitable and unprofitable customers. D) qualifying leads. E) identifying opportunities for cross-selling.

A) assigning and managing customer service requests.

92) What percent of online retailers now have m-commerce websites? A) 15 percent B) 25 percent C) 55 percent D) 75 percent E) 85 percent

C) 55 percent

77) Successful system building requires careful ________ management to minimize organizational resistance. A) cost B) technology C) change D) supply chain E) system application

C) change

31) Supply chain execution systems provide all of the following functions except: A) generating demand forecasts for products. B) tracking the flow of finished goods. C) managing materials. D) managing warehouse operations. E) managing the financial information involving all parties.

A) generating demand forecasts for products.

________ seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images. a) CAD b) VRML c) AR d) LMS e) KWS

AR

Which of the following customer relationship management applications provides analysis of customer data? a) Operational SFA b) Operational CRM c) Operational SCM d) Analytical SFA e) Analytical CRM

Analytical CRM

________ provide(s) a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous business processes. a) Business process management b) CASE tools c) Business process redesign d) Systems analysis and design e) TQM

Business process management

Which of the following is more powerful than rationalization of procedures? a) Business process redesign b) Systems analysis and design c) Automation d) Six sigma e) TQM

Business process redesign

13) Information ________ exists when one party in a transaction has more information that is important for the transaction than the other party. A) transparency B) asymmetry C) complexity D) discrimination E) competition

B) asymmetry

62) Exposing an individual to ads that are chosen and based on the recorded and analyzed online behavior of the individual is referred to as: A) clickstream advertising. B) behavioral targeting. C) online profiling. D) long tail marketing. E) crowdsourcing.

B) behavioral targeting.

83) A "responsive design" for mobile applications is a design that responds to a user's: A) needs. B) location. C) voice commands. D) digital device and screen size. E) gestures.

D) digital device and screen size.

18) Components or parts of finished products are referred to as: A) upstream materials. B) raw materials. C) secondary products. D) intermediate products. E) mid-chain products.

D) intermediate products.

48) In one strategic approach to determining information requirements, managers select a small number of ________ that reflect firm success and profitability. A) efficiency measures B) output measures C) strategic indicators D) key performance indicators E) financial indicators

D) key performance indicators

46) Content providers use ________ systems to process large amounts of very small monetary transactions cost-effectively. A) subscription B) mobile payment C) transaction fee D) micropayment E) affiliate revenue

D) micropayment

16) All of the following are increased in traditional markets compared to digital markets except: A) search costs. B) menu costs. C) switching costs. D) network effects. E) information asymmetry.

D) network effects.

12) A(n) ________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself. A) automation program B) rationalization program C) systems analysis D) paradigm shift E) business process redesign program

D) paradigm shift

36) The bullwhip effect can be countered by: A) globalization. B) disintermediation. C) implementing a CRM. D) reducing information uncertainty. E) product differentiation.

D) reducing information uncertainty.

60) ________ modules use many of the same data, tools, and systems as CRM to enhance collaboration between a company and its selling partners. A) SCM B) SFA C) ERM D) DRM E) PRM

E) PRM

77) ________ modules in CRM systems help sales staff increase their productivity by focusing sales efforts on the most profitable customers, those who are good candidates for sales and services. A) Customer B) SOA C) Marketing D) Complex E) SFA

E) SFA

62) Organizational software packages often include ________ features that allow the software to be modified to meet organizational requirements. A) automation B) object oriented C) programming D) design E) customization

E) customization

17) Compared to digital markets, traditional markets have: A) lower search costs. B) stronger network effects. C) higher delayed gratification effects. D) reduced asymmetry. E) higher transaction costs.

E) higher transaction costs.

35) The business value of an effective supply chain management system includes all of the following except: A) faster time to market. B) cost reduction. C) supply matched to demand. D) improved delivery service. E) increased inventory levels.

E) increased inventory levels.

21) If manufacturers had perfect information, they could implement a: A) hyper-efficient strategy. B) frictionless strategy. C) streamlined strategy. D) bullwhip strategy. E) just-in-time strategy.

E) just-in-time strategy.

63) SFA modules in CRM systems provide tools for all of the following except: A) team selling. B) territory management. C) sales forecasting. D) managing sales prospect and contact information. E) managing customer service requests.

E) managing customer service requests.

8) Implementing enterprise software from Oracle enabled Alcoa to achieve all of the following except: A) reduce requisition-to-pay cycle times. B) reduce accounts payable transaction processing. C) centralize financial activities. D) centralize procurement activities. E) obtain lower prices for raw materials.

E) obtain lower prices for raw materials.

68) Major CRM products typically have all of the following service capabilities except: A) customer satisfaction management. B) returns management. C) call center & help desk. D) service analytics. E) order management.

E) order management.

9) Manufacturing and production processes include all of the following except: A) procurement. B) material requirements planning. C) quality control. D) transportation execution. E) product configuration.

E) product configuration.

85) Procurement involves all of the following except: A) negotiating with suppliers. B) paying for goods. C) making delivery arrangements. D) sourcing. E) production scheduling.

E) production scheduling.

84) The larger the systems project, the greater the chance that the project will be completed on time, within budget, and according to project requirements.

FALSE

86) EDI standards that take advantage of network communications have yet to be fully implemented at the industry level.

FALSE

87) User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is built.

FALSE

88) A Gantt chart graphically depicts project tasks and their interrelationships.

FALSE

88) Exchanges have become one of the most popular types of Net marketplace because they encourage competitive bidding that drives prices down.

FALSE

89) Mandatory use of a system is one effective way of overcoming user resistance to an information system.

FALSE

91) In component-based development, applications are developed one small portion at a time, with each portion able to function independently.

FALSE

93) Native apps are cheap to develop and only one version is required for different mobile operating systems.

FALSE

95) DevOps stands for "development opportunities."

FALSE

97) Companies using DevOps, like Netflix, can update its production systems with new software in a matter of months.

FALSE

Which of the following companies is not identified in the text as one of the leading producers of business intelligence and analytics products? a) Microsoft b) Google c) SAS d) SAP e) IBM

Google

Which of the following is the largest mobile advertising platform? a) Google b) Yahoo c) Twitter d) Microsoft e) Facebook

Google

Why isn't overstocking warehouses an effective solution for a problem of low availability? a) It does not speed product time to market. b) It increases sales costs. c) It increases inventory costs. d) It lowers fill rate. e) It is an inefficient use of raw materials.

It increases inventory costs.

________ uses the community provider Internet business model. eBay Yahoo Google iTunes Twitter

Twitter

Which of the following statements about 3D printing is not true? a) It is only usable to make prototypes. b) It creates objects layer by layer. c) It uses specifications in a digital file. d) It is also called additive manufacturing. e) It creates solid objects.

It is only usable to make prototypes.

Which of the following does not describe the dimensions of knowledge in a firm? a) It is subject to the laws of diminishing returns. b) It is enmeshed in a firm's culture. c) It is contextual and applicable only in relevant situations. d) It is intangible. e) It is a cognitive event involving mental models.

It is subject to the laws of diminishing returns.

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of a) BI. b) DSS. c) MIS. d) GIS. e) GDSS.

MIS.

________ is the study of how computer programs can improve their performance without explicit programming. a) Intelligent techniques b) COP c) Machine learning d) Neural networks e) Genetic algorithms

Machine learning

Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? a) Managers prefer oral forms of communication. b) Managers give high priority to maintaining a diverse web of contacts. c) Managers perform a great deal of work at an unrelenting pace. d) Managerial activities are fragmented. e) Managers prefer regular, written reports on firm activities.

Managers prefer regular, written reports on firm activities.

Which of the following industries is most affected by globalization? a) Transportation b) Manufacturing c) Law d) Telecommunications e) Entertainment

Manufacturing

Which of the following statements about networked systems is not true? a) Networked systems require a shared management culture that crosses cultural barriers. b) Networked systems are those in which there is a solid, singular global environment for developing and operating systems. c) Networked systems require a powerful telecommunications backbone. d) Networked systems are an emerging trend for multinational firms e) Networked systems require a culture of shared applications development.

Networked systems are an emerging trend for multinational firms

Which of the following has a large number of sensing and processing nodes that continuously interact with each other? a) Expert systems b) Business intelligence systems c) Genetic algorithm d) Neural networks e) Knowledge management systems

Neural networks

Which of the following describes a difference between neural networks and genetic algorithms? a) Neural networks are programmed to "learn." b) Genetic algorithms are designed to work with small amounts of data, while neural networks can handle large quantities of data. c) Genetic algorithms are designed to process large amounts of information. d) Neural networks are a type of machine learning, whereas genetic algorithms are static programs. e) Genetic algorithms are a type of knowledge discovery, while neural networks are an intelligent technique.

Neural networks are programmed to "learn."

Which of the following countries has the highest percentage of its total population using the Internet? a) China b) Somalia c) United States d) Norway e) Brazil

Norway

________ describe the transformation occurring within the lowest level of the data flow diagrams. a) Conversion requirements b) Process specifications c) Design requirements d) Information requirements e) Technology design plan

Process specifications

Which of the following statements about Net marketplaces is not true? a) Some Net marketplaces support contractual purchases based on longterm relationships. b) Some Net marketplaces are owned by a single firm and used to link solely to the firm's suppliers and key business partners. c) Some Net marketplaces serve vertical markets. d) Some Net marketplaces sell indirect goods. e) Some Net marketplaces sell direct goods.

Some Net marketplaces are owned by a single firm and used to link solely to the firm's suppliers and key business partners.

The idea that the achievement of quality control is an end in itself describes a main concept of a) BPR. b) six sigma. c) BPM. d) systems analysis and design. e) TQM.

TQM.

10) Enterprise systems include analytical tools.

TRUE

10) Project management refers to the application of knowledge, skills, tools and techniques to achieve specific targets within specified budget and time constraints.

TRUE

11) An enterprise system can help reduce redundant business processes.

TRUE

11) The data entry screen is an example of a user interface.

TRUE

12) Extensive customization of enterprise software may degrade system performance.

TRUE

13) The most common form of IT-enabled organizational change is automation.

TRUE

16) Six sigma describes the measurement of quality as 3.4 defects per million.

TRUE

22) Retail consumer e-commerce is growing at double-digit rates.

TRUE

23) The Internet reduces information asymmetry.

TRUE

24) All previous mass media in modern history, including the printing press, use a broadcast model where content is created in a central location by experts.

TRUE

26) In general, for digital goods, the marginal cost of producing another unit is about zero.

TRUE

27) Traditional online marketing, such as display ads, still constitutes the majority of all online marketing.

TRUE

29) An information systems plan contains a statement of corporate goals and specifies how information technology will support the attainment of those goals.

TRUE

30) If an intended benefit of an IT project is improved decision making, managers should develop a set of metrics to quantify the value of an improved decision.

TRUE

32) The criteria used in a scoring model are usually the result of lengthy discussions among the decision-making group.

TRUE

40) Supply chain management systems are a type of enterprise system.

TRUE

42) Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs.

TRUE

43) Safety stock acts as a buffer for the lack of flexibility in the supply chain.

TRUE

46) Before the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.

TRUE

47) Inefficiencies in a supply chain are primarily caused by inaccurate or untimely information.

TRUE

49) Transaction and clerical systems that displace labor and save space typically produce more measurable, tangible benefits than management information systems.

TRUE

50) Intangible benefits generally do not lead to quantifiable gains in the long run.

TRUE

50) Uber uses a form of dynamic pricing.

TRUE

51) Total supply chain costs in some industries approach 75 percent of the total operating budget.

TRUE

51) eBay is an example of the market creator business model.

TRUE

52) MSN is an example of the portal business model.

TRUE

52) More timely information is an intangible benefit of information systems.

TRUE

53) The difference between cash outflows and cash inflows is used for calculating the financial worth of an investment.

TRUE

53) Web personalization is used primarily as a marketing tool.

TRUE

55) A data flow diagram offers a logical and graphical model of information flow, partitioning a system into modules that show manageable levels of detail.

TRUE

56) A structure chart is a top-down chart, showing each level of design, its relationship to other levels, and its place in the overall design structure.

TRUE

59) CASE tools facilitate the creation of clear documentation and the coordination of team development efforts.

TRUE

72) Advertising networks track a user's behavior at thousands of websites.

TRUE

72) The systems life cycle methodology maintains a formal division of labor between end users and information systems specialists.

TRUE

73) Prototyping is more iterative than the conventional lifecycle.

TRUE

73) Viral marketing is like traditional word-of-mouth marketing except that it is spread via online communities.

TRUE

74) The behavioral targeting of ads results in consumers responding ten times more frequently than when delivered ads randomly.

TRUE

75) End-user-developed systems can be completed more rapidly than those developed through the conventional systems lifecycle.

TRUE

77) A request for proposal (RFP) is a detailed list of questions submitted to software vendors.

TRUE

8) The cost of a project is based on the time to complete a project multiplied by the cost of human resources required to complete the project.

TRUE

80) Major CRM application software vendors include Oracle, SAP, and Salesforce.com.

TRUE

81) Cross-selling is the marketing of complementary products to customers.

TRUE

82) CRM software can help organizations identify high-value customers for preferential treatments.

TRUE

83) Analytical CRM uses tools to analyze customer data collected from the firm's customer touch points and from other sources.

TRUE

84) Churn rate is an important indicator of the growth or decline of a company's customer base.

TRUE

85) The systems analyst is the catalyst for the entire change process and is responsible for making sure that everyone involved accepts the changes created by a new system.

TRUE

86) The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

TRUE

87) Net marketplaces may either support contractual purchasing based on long-term relationships with designated suppliers or short-term spot purchasing.

TRUE

89) Indirect goods are not involved firsthand in the production process.

TRUE

9) An information system project's scope is directly related to its business requirements.

TRUE

90) Counterimplementation refers to a deliberate strategy to thwart the implementation of an information system or an innovation in an organization.

TRUE

91) The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.

TRUE

92) Responsive web design enables websites to change layouts according to the user's screen size.

TRUE

92) The goal of sociotechnical design is to create systems where the organization and the technology change and adjust to one another.

TRUE

93) Ergonomics is the interaction of people and machines in the work environment, including the design of jobs, health issues, and the end-user interface of information systems.

TRUE

94) Web services are less expensive to weave together than proprietary components.

TRUE

96) DevOps emphasizes close collaboration between the software developers and IT operational staff.

TRUE

96) Enterprise systems require fundamental changes in the way the business operates.

TRUE

97) Enterprise applications introduce switching costs.

TRUE

98) Enterprise applications are based on organization-wide definitions of data.

TRUE

99) SCM systems require multiple organizations to share information and business processes.

TRUE

A powerful strategic advantage for a globalized firm is lowered cost factors in production. True False

True

Accounting practices can vary significantly from country to country. True False

True

Advertising networks track a user's behavior at thousands of Web sites. True False

True

All previous mass media in modern history, including the printing press, use a broadcast model where content is created in a central location by experts. True False

True

An example of the market creator business model is eBay, a C2C auction site. True False

True

E-commerce refers simply to the use of the Internet and the Web to transact business. True False

True

European countries have very strict laws concerning transborder data flows and privacy. True False

True

Global business drivers can be divided into two groups: general cultural factors and specific business factors. True False

True

In a multinational strategy, financial management is centralized while production and sales are decentralized. True False

True

In a transnational business strategy, all of the regional units participate and coordinate over all activities, from production to sales. True False

True

In general, for digital goods, the marginal cost of producing another unit is about zero. True False

True

In international companies, English has become a kind of standard business language. True False

True

Indirect goods are not involved firsthand in the production process. True False

True

Net marketplaces may either support contractual purchasing based on long-term relationships with designated suppliers or short-term spot purchasing. True False

True

One major telecommunications challenge in an international setting is making data flow seamlessly across networks shaped by disparate national standards. True False

True

The Internet shrinks information asymmetry. True False

True

The behavioral targeting of ads results in consumers responding ten times more frequently than when delivered ads randomly. True False

True

The growth of powerful communications technologies and the emergence of world cultures create the condition for global markets. True False

True

To comply with European privacy laws, many multinational firms have developed information systems within each European country. True False

True

Traditional online marketing, such as display ads, is still the majority of all online marketing. True False

True

Viral marketing is like traditional word-of-mouth marketing except that it is spread via online communities. True False

True

Web personalization is used primarily as a major marketing tool. True False

True

While private networks have guaranteed service levels and better security than the Internet, the Internet is the primary foundation for global corporate networks when lower security and service levels are acceptable. True False

True

A native mobile app is a) a responsive mobile app. b) a stand alone application that does not use a browser. c) one that can only operate on selected devices. c) a mobile Web site. d) a mobile Web app.

a stand alone application that does not use a browser.

Backward chaining is a) a method of organizing expert system knowledge into chunks. b) a strategy for searching the rule base in an expert system that begins with a hypothesis. c) a strategy for searching the rule base in an expert system that begins with information entered by the user. d) a programming algorithm used to create a virtual world using VRML. e) the programming environment of an expert system.

a strategy for searching the rule base in an expert system that begins with a hypothesis.

Forward chaining is a) a strategy for searching the rule base in an expert system that begins with a hypothesis. b) a method of organizing expert system knowledge into chunks. c) a strategy for searching the rule base in an expert system that begins with information entered by the user. d) the programming environment of an expert system. e) a programming algorithm used to create a virtual world using VRML.

a strategy for searching the rule base in an expert system that begins with information entered by the user.

An inference engine is: a) a strategy used to search through the rule base in an expert system by forward chaining or backward chaining. b) a method of organizing expert system knowledge into chunks. c) a programming algorithm used to create a virtual world using VRML. d) a strategy for searching the rule base in case-based reasoning. e) the programming environment of an expert system.

a strategy used to search through the rule base in an expert system by forward chaining or backward chaining.

A MOOC is a) a virtual reality system. b) a collaboration tool. c) a type of online course. d) an intelligent technique. e) a type of knowledge work system.

a type of online course.

To understand and define the contents of data flows and data store, system builders use a) systems analysis. b) data flow diagrams. c) a data dictionary. d) process specifications diagrams. e) user documentation.

a data dictionary.

What is "responsive design" for mobile applications? a) a design that responds to the user's location b) a design that responds to the user's voice commands c) a design that responds to the user's gestures d) a design that responds to the user's needs e) a design that responds to the user's digital device and screen

a design that responds to the user's digital device and screen

Which of the following best describes the digital social graph? all of the relationships in an online community a mapping of all online social relationships a person's direct and indirect relationships all of a person's closest digital relationships all of the online and offline relationships a person has

a mapping of all online social relationships

Hardware and software that attempt to emulate the processing patterns of the biological brain best describe a) a neural network. b) fuzzy logic. c) case-based reasoning. d) an expert system. e) artificial intelligence.

a neural network.

Which of the following projects is the riskiest? a) a project that will displace employees b) a project that requires technical expertise that your firm's IT employees do not have c) a project that managers are concerned will affect their roles and job descriptions d) a project that has a strict deadline, or sales will suffer e) a project that will automate many clerical duties

a project that managers are concerned will affect their roles and job descriptions

Which type of intelligent agent models the behavior of consumers, stock markets, and more, by seeing them as autonomous agents that follow relatively simple rules for interaction? a) agent-based modeling b) genetic algorithm c) augmented reality d) MOOC e) VRML

agent-based modeling

Most large companies with overseas operations have inherited a) batch-oriented reporting from independent foreign divisions to corporate headquarters. b) transaction-oriented reporting based at the home office for overseas business. c) enterprise systems developed by local firms. d) global marketing systems developed domestically. e) recently built technology platforms for international systems.

batch-oriented reporting from independent foreign divisions to corporate headquarters.

Which of the following BI tools or abilities have been driving the movement toward "smart cities?" a) chi-square analysis b) data mining c) OLAP d) big data analytics e) predictive analytics

big data analytics

You are using a capital budgeting method to assess the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow? a) increased sales of products b) hardware and software expenditures c) labor expenditures d) reduced costs in production and operation e) both B and C

both B and C

Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action? a) business case archives b) parameterized reports c) forecasts, scenarios, and models d) production reports e) drill down

business case archives

The way to identify core business processes is to conduct a a) feasibility analysis. b) business process analysis. c) work-flow analysis. d) systems analysis. e) cost-benefit analysis.

business process analysis.

Business processes are analyzed, simplified, and redesigned in a) paradigm shifts. b) systems analysis and design. c) automation. d) rationalization of procedures. e) business process redesign.

business process redesign.

You have been hired by a pharmaceutical company to evaluate its inventory of systems and IT projects. Which types of projects would be best avoided? a) none, any project might be beneficial b) any low-benefit projects c) low cost, high benefit projects d) any high-risk projects e) all high-risk, low-benefit projects

all high-risk, low-benefit projects

Which of the following is not one of the Simon's four stages of decision making? a) implementation b) design c) choice d) intelligence e) analysis

analysis

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. a) digital dashboard b) data visualization c) balanced scorecard d) KPI e) predictive analytics

balanced scorecard

The Internet enables ________ marketing, by leveraging the fact that there is always some demand, however small, for a product. a) behavioral b) long-tail c) lead generation d) crowdsource e) prediction

long-tail

Compared to traditional goods, digital goods incur: a) less disintermediation. b) equivalent copying costs. c) higher marginal costs per unit. d) similar inventory costs. e) lower distribution costs.

lower distribution costs.

Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed a) maintenance. b) compliance. c) acceptance. d) production. e) implementation.

maintenance.

A systems building approach in which the system is developed as successive versions, each version reflecting requirements more accurately, is described to be a) traditional. b) agile. c) object-oriented. d) end-user oriented. e) iterative.

iterative.

A(n) ________ is a BI feature that presents users with an easy-to-understand visual display of performance information. a) portal b) dashboard c) ad hoc query d) parameterized report e )interface

dashboard

The text defines ________ as the flow of events or transactions captured by an organization's system. a) data b) experience c) information d) knowledge e) wisdom

data

What is the first value-adding step in the knowledge business value chain? a) data and information acquisition b) apply c) acquire d) disseminate e) store

data and information acquisition

The primary tool for representing a system's component processes and the flow of data between them is the a) data flow diagram. b) data dictionary. c) user documentation. d) process specifications diagram. e) top down structure chart.

data flow diagram.

Which of the following techniques is used for knowledge discovery? a) case-based reasoning b) data mining c) transaction processing systems d) expert system e) fuzzy logic

data mining

The flow of events or transactions captured by an organization's system describes a) wisdom. b) data. c) information. d) experience. e) knowledge.

data.

Multinational companies tend to dominantly have ________ systems. a) decentralized b) duplicated c) centralized d) networked e) autonomous

decentralized

Predictive analytics is used for all of the following except a) determining the best routes for product delivery. b) identifying the most profitable customers. c) establishing consumer credit scores. d) anticipate customer response to price changes. e) forecasting driver's safety.

determining the best routes for product delivery.

To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms a) use microwave satellite transmission to move data. b) develop separate systems within each country. c) maintain a master database at their head offices. d) develop a master system that meets the standards of all the countries concerned. e) use a cloud-based service.

develop separate systems within each country.

Genetic algorithms a) are based on logic. b) seek to emulate a human expert's way of solving problems. c) represent knowledge as groups of characteristics. d) develop solutions to particular problems using fitness, crossover, and mutation. e) do not work for most problems.

develop solutions to particular problems using fitness, crossover, and mutation.

Most companies pursuing a global strategy begin as a) domestic exporters. b) multinationals. c) franchisers. d) transnationals. e) conglomerate corporations.

domestic exporters.

A force in the environment to which businesses must respond and that influences the direction of the business is called a business a) driver. b) process. c) matrix. d) strategy. e) threat.

driver.

Franchise companies have typically had ________ systems. a) decentralized b) networked c) centralized d) duplicated e) autonomous

duplicated

Varying a product's price according to the supply situation of the seller is called ________ pricing. a) asymmetric b) flexible c) menu d) dynamic e) customized

dynamic

Which of the following is not one of the five classical functions of managers? a) leading b) organizing c) controlling d) planning e) deciding

leading

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n) a) investment workstation. b) organizational learning system. c) employee enrichment system. d) employee management system. e) learning management system.

learning management system.

Which of the following would not be classified as a knowledge work system? a) investment workstations b) computer-aided design system c) 3D visualization system d) expert system e) virtual reality system

expert system

A systems analysis includes a(n) ________ that is used to determine whether the solution is achievable, from a financial, technical, and organizational standpoint. a) feasibility study b) data flow diagram c) logical design d) request for proposal e) systems design document

feasibility study

The criteria used for evaluation in a scoring model are usually determined by a) portfolio analysis. b) project managers. c) the IS steering committee. d) lengthy discussions among the decision-making group. e) systems analysts.

lengthy discussions among the decision-making group.

The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions. a) roles b) filters c) biases d) risk e) politics

filters

The network systems structure is the most visible in ________ services. a) software design b) production c) administrative d) financial e) marketing

financial

Which of the following is not a business driver of global business? a) political stability b) global communication and transportation technologies c) development of global culture d) growth of international systems e) emergence of global social norms

growth of international systems

In relation to global systems building, the Internet a) affords local groups stable broadband access. b) reduced the need for skilled IT employees. c) has increased the need for private networks. d) has reduced networking problems. e) allows the seamless flow of information through the enterprise.

has reduced networking problems.

ESS (Enterprise support systems) a) support the structured decision making of senior executives. b) enable operational managers to create parameterized reports. c) easily integrate data from different systems. d) are primarily driven by information derived from a company's transaction processing systems. e) have the ability to drill down into lower levels of detail.

have the ability to drill down into lower levels of detail.

An entire information system is broken down into its subsystems by using a) logical design diagrams. b) low-level data flow diagrams. c) structured diagrams. d) process specifications. e) high-level data flow diagrams.

high-level data flow diagrams.

Compared to digital goods, traditional goods have: a) higher costs of distribution. b) lower inventory costs. c) lower copying costs. d) lower marginal costs per unit. e) more variable pricing.

higher costs of distribution.

High-velocity decision making systems are growing rapidly for decisions classed as a) highly structured. b) financial. c) ad hoc. d) semi-structured. e) predefined.

highly structured.

An example of using an internal integration tool would be to a) define task dependencies. b) create a PERT chart. c) include user representatives as active members of the project team. d) hold frequent project team meetings. e) develop a system planning document for technical specialists.

hold frequent project team meetings.

Systems that integrate different types of techniques, such as genetic algorithms, fuzzy logic, neural networks, and expert systems, into a single application are called ________ systems. a) hybrid AI b) machine learning c) CAD d) enterprise learning e) differential intelligence

hybrid AI

The lowered costs of information storage, processing, and communication, along with the improvement of data quality, has resulted in which unique quality of e-commerce? a) information density b) customization c) global reach d) interactivity e) richness

information density

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are a) organization, culture, and technology. b) management support, technical logistics, and user compliance. c) information quality, information integrity, and information accuracy. d) organization, environment, culture. e) information quality, organizational culture, and management filters.

information quality, organizational culture, and management filters.

A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n) a) portfolio analysis. b) enterprise analysis. c) strategic planning document. d) information systems plan. e) project plan.

information systems plan.

Groups of objects are assembled into software components for common functions, which can be combined into large-scale business applications, in which type of software development? a) object-oriented development b) structured methodologies c) RAD d) Agile development e) component-based development

component-based development

Which of the following is not a responsibility of effective change management? a) integrating legacy systems b) ensuring users are properly trained c) training users of the new system d) enforcing user participation at all stages of system development e) dealing with fear and anxiety about new systems

integrating legacy systems

The dimension of ________ describes whether the structure of data is consistent within an information source. a) completeness b) accuracy c) integrity d) consistency e) validity

integrity

The ________ phase of decision making finds or recognizes a problem, need, or opportunity. a) intelligence b) analysis c) design d) implementation e) choice

intelligence

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods? a) CBR b) genetic algorithms c) fuzzy logic d) intelligent agents e) neural networks

intelligent agents

Apple's Siri application is an example of a) intelligent agents. b) CBR. c) neural networks. d) machine learning. e) artificial intelligence.

intelligent agents.

Apple's Siri application is an example of:

intelligent agents.

Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called: a) business intelligence. b) genetic algorithms. c) intelligent techniques. d) intelligent agents. e) AI hybrid systems.

intelligent agents.

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use: a) genetic algorithms. b) virtual reality systems. c) fuzzy logic systems. d) CAD systems. e) intelligent agents.

intelligent agents.

The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology? richness ubiquity information density interactivity personalization/customization

interactivity

The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and the a) internal rate of return. b) future present value. c) external rate of return. d) ROPM (real options pricing model). e) present value of future cash flows

internal rate of return.

Which of the following is not one of the primary types of firm strategy discussed in the chapter? a) transnational b) domestic exporter c) multinational d) franchiser e) international exporter

international exporter

The role of liaison falls into which of Mintzberg's managerial classifications? a) decisional b) interpersonal c) informational d) leading e) symbolic

interpersonal

When managers represent their company in the outside world and perform symbolic duties, they are acting in their a) decisional role. b) leadership role. c) informational role. d) interpersonal role. e) managerial role.

interpersonal role.

Mintzberg outlined three categories of managerial roles: a) interpersonal, informational, and decisional. b) leading, deciding, and controlling. c) negotiator, spokesperson, and entrepreneur. d) cultural, organizational, and technical. e) operations, management, and executive.

interpersonal, informational, and decisional.

SFA modules in CRM systems provide tools for all of the following except: a) managing sales prospect and contact information. b) managing customer service requests. c) team selling. d) sales forecasting. e) territory management.

managing customer service requests.

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs? a) business analysts b) operational employees c) senior executives d) IT developers e) middle managers

middle managers

Behavioral models of management sees managers as being ________ than does the classical model. a) more well organized b) more systematic c) more reflective d) less reactive e) more informal

more informal

A company that controls finances in the home country and decentralizes production, sales, and marketing operations to other countries is using a ________ strategy. a) multinational b) franchising c) transnational d) conglomerate e) domestic exporter

multinational

According to Mintzberg, managers in their informational role act as a) negotiators. b) leaders. c) figureheads for the organization. d) liaisons. e) nerve centers of the organization.

nerve centers of the organization.

Which of the following social commerce features allows social network sites to gather and distribute to others information about which products a user likes and dislikes? newsfeed network notification social search collaborative shopping social sign-on

network notification

Which of the following is not one of the principal problems of international networks? a) installation delays b) network capacity c) regulatory constraints d) poor quality of international service e) network standards

network standards

Transnational companies have tended to use a(n) ________ systems configuration. a) duplicated b) autonomous c) centralized d) networked e) decentralized

networked

Which of the following is not one of the system configurations used by global firms? a) centralized b) networked c) decentralized coordinated d) localized e) duplicated

networked

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze. a) CAD b) expert system c) inference engine d) genetic algorithm e) neural network

neural network

Which of the following is not used to capture tacit knowledge? a) knowledge base b) expert system c) fuzzy logic d) neural network e) case-based reasoning

neural network

All of the following are activities related to establishing a Web presence except for affiliates. display. newsletters. apps. search.

newsletters.

Transnational firms have a) headquarters in the home country with smaller headquarters around the world. b) a centralized headquarters but not in the home country. c) no single headquarters. d) no single national headquarters but many regional headquarters and perhaps a world headquarters. e) headquarters in each country where they do business.

no single national headquarters but many regional headquarters and perhaps a world headquarters.

Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence. a) transactional b) production c) business d) analytical e) operational

operational

Which of the following are most likely to rely primarily on production reports for their decision-making needs? a) analytic modelers b) business analysts c) executives d) operational supervisors e) senior managers

operational supervisors

In cooptation a) the systems used on the company's home country are modified to communicate with the systems of foreign units so that each unit can retain their unique business processes. b) the systems of specific foreign units are chosen to duplicate for use by other units. c) the new global system replaces all unit systems, including systems in the home territory. d) opponents to a planned global system are brought into the process of designing and implementing the solution. e) all the relevant parties are asked to participate in the design of global systems.

opponents to a planned global system are brought into the process of designing and implementing the solution.

Information systems specialists often tend to seek solutions that: a) are oriented towards solving business problems. b) are simplistic for end users to understand. c) optimize hardware and software efficiency at the expense of ease of use. d) employ clear documentation. e) facilitate organizational tasks

optimize hardware and software efficiency at the expense of ease of use.

A secure Web site that links a large firm to its suppliers and other key business partners is called a(n) a) e-hub. b) net marketplace. c) marketspace. d) exchange. e) private industrial network.

private industrial network.

In object-oriented development a) the class is used as the basic unit of systems analysis and design. b) a strict, step-by-step development process is essential. c) data and processes are separated. d) processing logic resides within objects. e) an object is a collection of data that is acted on by external processes.

processing logic resides within objects.

The worth of systems from a financial perspective essentially revolves around the issue of a) asset utilization. b) adherence to information requirements. c) return on invested capital. d) total cost of ownership. e) the cost of computing equipment.

return on invested capital.

Which of the following is not an example of a BI predefined production report? a) direct and indirect spending b) workforce demographics c) revenue forecasts d) order cycle time e) supplier performance

revenue forecasts

The integration of video, audio, and text marketing messages into a single marketing message and consumer experience describes which dimension of e-commerce technology? a) personalization/customization b) social technology c) ubiquity d) richness e) interactivity

richness

Which method is used to assign weights to various features of a system? a) scoring model b) information systems plan c) real options model d) TCO e) portfolio analysis

scoring model

The effort required to locate a suitable product is called a) search costs. b) shopping costs. c) location costs. d) menu costs. e) price discrimination.

search costs.

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions. a) procedural b) semistructured c) ad hoc d) unstructured e) structured

semistructured

In sociotechnical design a) systems analysts with proven backgrounds in sociological concerns rate and compare a system's social and technical aspects. b) ergonomic features of a system and the system's technical design are given equal importance. c) separate sets of technical and social design solutions are developed and compared. d) all of the above.

separate sets of technical and social design solutions are developed and compared.

According to your reading of the chapter, change management is a process that a) should be addressed before a project is developed. b) is used primarily to mandate user acceptance. c) must be addressed in all systems development. d) is introduced after the system is developed. e) begins when a project is implemented.

should be addressed before a project is developed.

Systems design a) describes what a system should do to meet information requirements. b) is concerned with the logical view of the system solution. c) identifies which users need what information, where, when and how. d) shows how the new system will fulfill the information requirements. e) identifies the technology to be used in the system.

shows how the new system will fulfill the information requirements.

In planning a robust e-commerce presence, you will want to consider the blog platform as part of your ________ presence. e-mail community social media offline media Web site

social media

A pivot table is a(n) a) spreadsheet tool that displays two or more dimensions of data in a convenient format. b) chart tool that can rotate columnar data quickly and visually. c) integral data visualization tool used in digital dashboards and scorecards. d) type of relational database. e) tool for performing sensitivity analysis.

spreadsheet tool that displays two or more dimensions of data in a convenient format.

A(n) ________ is the model or blueprint for an information system solution and consists of all the specifications that will deliver the functions identified during systems analysis. a) data flow diagram b) feasibility study c) information requirements document d) request for proposal e) systems design document

systems design document

In networked systems a) development occurs at the home base and operations are handed over to autonomous units in foreign locations. b) foreign units design the solutions and systems used at the domestic home base. b) systems development and operations occur in an integrated and coordinated fashion across all units. c) each foreign unit designs its own unique solutions and systems. d) development occurs at the home base but operations are handed over to autonomous units

systems development and operations occur in an integrated and coordinated fashion across all units.

International information systems refer to a) the basic information systems required by organizations to coordinate worldwide trade and other activities. b) systems used by international businesses. c) systems that are developed by global firms. d) systems that talk to one another using the global Internet. e) business processes that span the globe.

the basic information systems required by organizations to coordinate worldwide trade and other activities.

At the top of the management structure for information systems projects in a large company is a) the CIO. b) project management. c) the board of directors. d) the corporate strategic planning group and information systems steering committee e) chief executive officer (CEO).

the corporate strategic planning group and information systems steering committee

At the top of the management structure for information systems projects in a large company is a) the CIO. b) project management. c) the board of directors. d) the corporate strategic planning group. e) chief executive officer (CEO).

the corporate strategic planning group.

EDI is the use of Internet technologies for electronic data transactions. electronic data invoicing. slowly becoming the norm for B2B communications. the exchange between two organizations of standard transactions through a network. electronic delivery infrastructure.

the exchange between two organizations of standard transactions through a network.

An essential component in the ability of GDSS to contribute to a collaborative environment is a) providing each attendee with dedicated desktop computers. b) identifying users informally. c) using structured methods for evaluating ideas. d) allowing users to contribute simultaneously. e) the guarantee of user anonymity.

the guarantee of user anonymity.

Which of the following statements best describes the term business intelligence? a) information systems involved in business decision making b) the tools and techniques used to analyze and understand business data c) the infrastructure for collecting and managing business data d) software developed exclusively for business management e) enterprise systems used to make business decisions

the infrastructure for collecting and managing business data

The model of human knowledge used by expert systems is referred to as: a) CBR. b) the knowledge base. c) an inference engine. d) a neural network. e) AI.

the knowledge base.

Transborder data flow refers to a) the movement of information across international boundaries. b) the business of moving information from one country to another. c) the flow of information in international systems. d) the ways in which a countries laws change the flow of data from one country to another. e) the business process of coordinating information from many different countries.

the movement of information across international boundaries.

The project risk will rise if the project team and the IS staff lack a) a committed management group of executive leaders. b) legacy applications as a starting point. c) good equipment. d) the required technical expertise. e) financial studies and plans.

the required technical expertise.

The oldest method for building information systems is a) RAD. b) object-oriented development. c) the systems development lifecycle. d) component-based development. e) prototyping.

the systems development lifecycle.

Compared to the use of proprietary components, Web services promise to be less expensive and less difficult to implement because of a) their ability to integrate seamlessly with legacy systems. b) their use of custom programming. c) the ubiquity of the Internet. d) the ability to reuse Web services components. e) their ability to enable communication among different systems using universal standards.

their ability to enable communication among different systems using universal standards.

The dimension of ________ in information quality describes whether data is available when needed. a) timeliness b) consistency c) accuracy d) integrity e) completeness

timeliness

What is the primary driving factor in firms to select domestic outsourcing firms to build system solutions? a) to avoid offshore outsourcing b) to take advantage of technical skills the firm does not have c) to avoid change management issues d) to save labor costs e) to reduce the cost of hardware

to take advantage of technical skills the firm does not have

Categories of tools for BPM include all of the following except a) tools to identify and document business processes. b) tools to design new processes. c) tools to automate business processes. d) tools to test the security of business processes. e) tools to integrate existing systems to support business processes' improvements.

tools to test the security of business processes.

A well-designed ESS will allow management to a) analyze big data. b) create routine production reports as well as view overall business performance. c) track the activities of competitors. d) create pivot charts. e) facilitate group decision making.

track the activities of competitors.

In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begin? a) prototyping b) JAD c) RAD d) object oriented development e) traditional

traditional

Which of the following is not an important factor when implementing a global information system solution? a) introducing changes in business processes b) coordinating applications development c) understanding if your computer system can operate in a global environment d) agreeing on common user requirements e) coordinating software releases

understanding if your computer system can operate in a global environment

All of the following are unique features of e-commerce technology, except global reach. personalization/customization. universality. richness. interactivity.

universality.

The decision to approve a capital budget is an example of a(n) ________ decision. a) semistructured b) unstructured c) structured d) ad hoc e) undocumented

unstructured

Which type of decision is deciding whether to introduce a new product line? a) recurring b) structured c) unstructured d) procedural e) nonrecurring

unstructured

When there is no well-understood or agreed-on procedure for making a decision, it is said to be a) undocumented. b) unstructured. c) ad-hoc. d) documented. e) semistructured.

unstructured.

Deep learning networks: a) require labeled data as input. b) require explicit programming by humans to identify patterns in unlabeled data. c) use multiple layers of neural networks to detect patterns in input data. d) rely on experts to tell the system what patterns to expect in the data. e) rely on humans to help it identify patterns.

use multiple layers of neural networks to detect patterns in input data.

In developing countries, use of the Internet is limited by all of the following except a) political disruptions. b) poor bandwidth capacity. c) use of mobile telephones. d) unreliable power grids. e) high cost of PCs.

use of mobile telephones.

Which of the following is not an organizational factor in systems planning and implementation? a) user interface b) standards and performance monitoring c) government regulatory compliance d) health and safety

user interface

The differing background between users and information systems specialists is referred to as the: a) user-designer expertise gap. b) information system specialist inefficiency. c) user-designer communications gap. d) user expertise gap. e) user-designer paradigm

user-designer communications gap.

Expert systems a) are used for knowledge discovery. b) share characteristics with mainframe computing. c) work in very limited domains. d) are based on DO WHILE rules. e) solve problems too difficult for human experts.

work in very limited domains.

About ________ percent of the United States GDP is produced by the knowledge and information sectors. a) 65 b) 85 c) 25 d) 15 e) 45

45

________ is a peer-to-peer market in which participants bet on the outcomes of current events, business, or social trends. A net marketplace A futures auction A private exchange Crowdsourcing A prediction market

A prediction market

8) In order, what are the first three steps in BPM? A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process. B) 1. analyzing existing processes, 2. identifying processes for change, 3. designing the new process. C) 1. identifying processes for change, 2. designing the new process, 3. implementing the new process. D) 1. analyzing processes to change, 2. designing the new process, 3. measuring the optimized process. E) 1. designing new processes, 2. analyzing existing processes, 3. identifying processes for change.

A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process.

37) Which of the following types of e-commerce involves businesses selling goods and services directly to individuals via the Internet? A) B2C e-commerce B) B2B e-commerce C) C2C e-commerce D) M-commerce E) P2P e-commerce

A) B2C e-commerce

36) Craigslist is an example of: A) C2C e-commerce. B) B2B e-commerce. C) B2C e-commerce. D) M-commerce. E) P2P-commerce.

A) C2C e-commerce.

53) Which of the following statements about CASE is not true? A) CASE provides hardware and software tools. B) To be used effectively, CASE tools require organizational discipline. C) CASE tools can improve communication between users and technical specialists. D) CASE tools support iterative design. E) CASE tools facilitate the creation of clear documentation.

A) CASE provides hardware and software tools.

91) Geoadvertising sends ads to users based on their: A) GPS locations. B) home addresses. C) shopping preferences. D) website behaviors. E) Google Maps settings.

A) GPS locations.

68) Which of the following is the largest mobile advertising market? A) Google B) Yahoo C) Facebook D) Microsoft E) Twitter

A) Google

9) Which of the following dimensions of e-commerce technology has the potential to raise the quality of information? A) Information density B) Richness C) Customization D) Interactivity E) Global reach

A) Information density

67) ________ attempts to leverage the fact that there is always some demand, however small, for a product. A) Long tail marketing B) Behavioral targeting C) Crowdsourcing D) Demand prediction software E) Lead generation marketing

A) Long tail marketing

18) Which of the following best describes the central method used in a portfolio analysis? A) Performing an inventory of all of the organization's information systems projects and assets B) Performing a weighted comparison of the criteria used to evaluate a system C) Surveying a large sample of managers on their objectives, decision-making process, and uses and needs for data and information D) Interviewing a small number of top managers to identify their goals and criteria for achieving success E) Scoring proposed systems on a number of dimensions, and selecting the one with the highest score

A) Performing an inventory of all of the organization's information systems projects and assets

19) Which conversion process introduces the system first to a limited portion of the organization? A) Pilot study strategy B) Phased approach strategy C) Limited cutover strategy D) Parallel strategy E) Parallel approach strategy

A) Pilot study strategy

23) Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain? A) Safety stock B) Continuous replenishment C) Just-in-time strategies D) Demand planning E) Perfect information

A) Safety stock

69) What is the primary driving factor for firms in selecting domestic outsourcing firms to build system solutions? A) To take advantage of technical skills the firm does not have B) To save labor costs C) To avoid change management issues D) To reduce the cost of hardware E) To avoid offshore outsourcing

A) To take advantage of technical skills the firm does not have

15) Removing the business process layers in a distribution channel is called: A) disintermediation. B) BPR. C) market segmentation. D) network effects. E) market transparency.

A) disintermediation.

92) Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other. A) e-business suites B) ERP systems C) middleware D) legacy systems E) cloud solutions

A) e-business suites

38) All of the following are examples of firms that use the community provider Internet business model except: A) eBay. B) Facebook. C) Twitter. D) Instagram. E) Pinterest.

A) eBay.

39) A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system. A) execution B) planning C) optimization D) management E) touch point

A) execution

24) A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ________ strategy. A) just-in-time B) frictionless C) bullwhip D) safety-stock E) streamlined

A) just-in-time

19) Compared to traditional goods, digital goods have: A) lower costs of production. B) higher marginal costs per unit. C) equivalent copying costs. D) similar inventory costs. E) less disintermediation.

A) lower costs of production.

62) Customer relationship management systems typically provide software and online tools for sales, customer service, and: A) marketing. B) account management. C) advertising. D) public relations. E) human resources.

A) marketing.

33) During the ________ stage of system development, system specifications that were prepared during the design stage are translated into software code. A) programming B) systems analysis and design C) implementation D) conversion E) acceptance testing

A) programming

32) A supply chain driven by actual customer orders or purchases follows a ________ model. A) pull-based B) build-to-stock C) push-based D) replenishment-driven E) optimized

A) pull-based

37) As they move through the supply chain, ________ are transformed into finished products and shipped to retailers and customers. A) raw materials B) intermediate products C) basic products D) natural resources E) nascent products

A) raw materials

Effective networked systems must have a a) shared management culture that crosses cultural barriers. b) culture of shared applications development. c) powerful telecommunications backbone. d) both B and C. e) A, B, and C.

A, B, and C.

Technology that consists of computer-based systems that attempt to emulate human behavior is called: a) fuzzy logic. b) learning management systems. c) AI technology. d) neural networks. e) genetic algorithms.

AI technology.

Which of the following is a computer-based system that attempts to emulate how humans think and act?

AI technology.

________ development focuses on rapid delivery of working software by breaking a large project into a series of small sub-projects that are completed in short periods of time using iteration and continuous feedback. a) Traditional b) Rapid application c) Object-oriented d) Joint application e) Agile

Agile

Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments? a) All four steps are performed by humans with the support of high-speed, high-volume DSS and ESS. b) Only the initial step is performed by the software; the final three steps are handled by humans. c) All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow. d) The first two steps of Simon's framework are eliminated and the final two steps are handled by software algorithms. e) The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers.

All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.

Which of the following best illustrates the sales revenue model? a) eBay receives a small fee from a seller if a seller is successful in selling an item. b) Netflix charges customers a monthly fee for access to its library of movies. c) Apple accepts micropayments for single music track downloads. d) Flickr provides basic services for free, but charges a premium for advanced services. e) Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.

Apple accepts micropayments for single music track downloads.

73) Which of the following tools is used to analyzing customer buying patterns? A) CLTV B) Analytical CRM C) Operational CRM D) Demand planning E) SFA

B) Analytical CRM

34) ________ is the process of changing from the old system to the new system. A) Implementation B) Conversion C) Systems analysis and design D) Programming E) End user involvement

B) Conversion

74) Which metric is based on the relationship between the revenue produced by a specific customer, the expenses incurred in acquiring and servicing that customer, and the expected life of the relationship between the customer and the company? A) Churn rate B) Customer lifetime value C) Cost per lead D) Cost per sale E) Customer average value

B) Customer lifetime value

2) Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes? A) Process management software B) ERP systems C) Groupware D) CRM software E) Supply chain management systems

B) ERP systems

82) According to the Project Management Institute, what is the leading factor in project success? A) Upper management that financially backs the project B) Executive sponsors who are actively engaged C) Carefully monitored changes in work habits and procedures D) Communication between technicians and end users E) End users who communicate their needs for the project

B) Executive sponsors who are actively engaged

73) Which of the following is an example of using an external integration tool? A) Creating a Gantt chart B) Including user representatives as active members of the project team C) Creating a PERT chart D) Using portfolio analysis E) Developing a scoring model

B) Including user representatives as active members of the project team

86) Which type of systems development is characterized by significantly speeding up the design phase and the generation of information requirements and involving users at an intense level? A) RAD B) JAD C) Prototyping D) End-user development E) Traditional

B) JAD

69) Which of the following is an important capability for sales processes that is found in most SFA modules in major CRM software products? A) Returns management B) Lead management C) Channel promotions management D) Events management E) Customer satisfaction management

B) Lead management

20) What is the primary benefit to consumers of disintermediation? A) Faster service B) Lower costs C) Higher quality D) Greater choices E) None, because disintermediation primarily benefits manufacturers.

B) Lower costs

22) Which of the following best describes the central method used in a scoring model? A) Performing an inventory of all of the organization's information systems projects and assets B) Performing a weighted comparison of the criteria used to evaluate a system C) Surveying a large sample of managers on their objectives, decision-making process, and uses and needs for data and information D) Interviewing a small number of top managers to identify their goals and criteria for achieving success E) Calculating the return on investment for each system, and choosing the system with the best return

B) Performing a weighted comparison of the criteria used to evaluate a system

26) Which of the following would not be covered in the Management Strategy section of an information systems plan? A) Acquisition plans B) Progress reports C) Organizational realignment D) Internal reorganization E) Major training initiatives

B) Progress reports

7) Which of the following variables in project management is an indicator of how well the project satisfies management objectives? A) Scope B) Quality C) Time D) Cost E) Risk

B) Quality

1) From your reading of the chapter's opening case, Skullcandy chose enterprise resource planning software from which of the following ERP vendors? A) Oracle B) SAP C) IBM D) Microsoft E) Infor Global Solutions

B) SAP

64) Which of the following marketing formats is sales oriented, rather than branding oriented or a mix? A) Lead generation B) Search engine C) Rich media D) Display ads E) Video

B) Search engine

29) In what stage of systems development are design specifications created? A) Systems analysis B) Systems design C) Testing D) Conversion E) Implementation

B) Systems design

34) Concurrent supply chains are made possible by which technology? A) ERP systems B) The Internet C) Supply-chain management systems D) Just-in-time supply-chain technologies E) Extranets

B) The Internet

60) Which of the following statements about project risk is not true? A) The more dollars spent on project, the greater the risk. B) The higher the number of implementation staff on a project, the lower the risk. C) The higher the number of organizational units affected by a project, the greater the risk. D) Very large-scale systems project have a failure rate that is 50 to 75 percent higher than that for other projects. E) The organizational complexity of a system contributes to the complexity of large-scale systems projects.

B) The higher the number of implementation staff on a project, the lower the risk.

78) Which of the following statements about EDI is not true? A) Each major industry in the United States has EDI standards. B) Today, EDI is only used for document automation. C) Many organizations still use private networks for EDI. D) EDI systems are increasingly web-enabled. E) About 80 percent of online B2B e-commerce is still based on EDI.

B) Today, EDI is only used for document automation.

3) Which of the following is not one of the five main variables affecting project success? A) Risk B) Vendors C) Time D) Quality E) Cost

B) Vendors

43) Which of the following best illustrates the affiliate revenue model? A) eBay receives a small fee from a seller if a seller is successful in selling an item. B) Yelp receives a fee after steering a customer to a participating Web site where he or she makes a purchase. C) Pandora provides basic services for free, but charges a premium for advanced services. D) Apple accepts micropayments for single music track downloads. E) Netflix charges customers a monthly fee for access to its library of movies.

B) Yelp receives a fee after steering a customer to a participating Web site where he or she makes a purchase.

57) Counterimplementation is best defined as: A) multiple implementations that are run in parallel. B) deliberate attempts to thwart the implementation of a system. C) critiquing the implementation of a system constructively. D) all of the organizational challenges involved in implementing a system. E) strategies used to overcome user resistance to change.

B) deliberate attempts to thwart the implementation of a system.

33) A build-to-order supply-chain model is also called a ________ model. A) supply-based B) demand-driven C) replenishment-driven D) push-based E) market-driven

B) demand-driven

68) Formal planning and control tools: A) are used to select projects where many criteria must be considered. B) enable a project manager to properly document and monitor project plans. C) are used to evaluate alternative systems projects. D) link the work of the implementation team with users at all organization levels. E) serve as a road map indicating the direction of systems development.

B) enable a project manager to properly document and monitor project plans.

76) Walmart's continuous replenishment system is an example of a ________ model. A) push-based B) pull-based C) enterprise-based D) supply chain optimization E) forecast-based

B) pull-based

90) A new social mobile app you are developing allows users to find friends who are logged in and within a 10-mile radius. This would be categorized as a ________ service. A) geosocial B) geoinformation C) geoadvertising D) geomapping E) geolocating

B) geoinformation

3) A marketplace extended beyond traditional boundaries and removed from a temporal and geographic location is called a(n): A) exchange. B) marketspace. C) online marketplace. D) e-hub. E) net marketplace.

B) marketspace.

41) Market creators: A) save users money and time by processing online sales transactions. B) provide a digital environment where buyers and sellers can establish prices for products. C) create revenue by providing digital content over the web. D) sell physical products directly to consumers or individual businesses. E) generate revenue from advertising or from directing buyers to sellers.

B) provide a digital environment where buyers and sellers can establish prices for products.

4) A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example of: A) automation. B) rationalization of procedures. C) paradigm shift. D) TQM. E) six sigma.

B) rationalization of procedures.

27) In the direct cutover conversion strategy, the new system: A) is tested by an outsourced company. B) replaces the old one at on an appointed day. C) and the old are run together. D) is introduced in stages. E) the old and new systems are run in parallel.

B) replaces the old one at on an appointed day.

39) Transaction brokers: A) generate revenue from advertising or from directing buyers to sellers. B) save users money and time by processing online sales transactions. C) provide a digital environment where buyers and sellers can establish prices for products. D) sell physical products directly to consumers or individual businesses. E) provide online meeting places where people with similar interests can communicate.

B) save users money and time by processing online sales transactions.

21) Systems design: A) determines whether a solution is feasible from a financial and organizational standpoint. B) shows how the new system will fulfill the information requirements. C) identifies which users need what information, where, when and how. D) is concerned with the logical view of the system solution. E) translates system specifications into software program code.

B) shows how the new system will fulfill the information requirements.

94) Using social networking tools to converse with customers is called: A) analytical CRM. B) social CRM. C) operational CRM. D) PRM. E) ERM.

B) social CRM.

17) A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a/an: A) distribution channel. B) supply chain. C) value chain. D) marketing channel. E) information system.

B) supply chain.

24) System testing: A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. C) tests each program separately. D) provides the final certification that the system is ready to be used in a production setting. E) tests the information requirements of a system.

B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.

58) A ________ is a method of interaction with a customer, such as telephone or customer service desk. A) point of presence B) touch point C) sales point D) client channel E) point of service

B) touch point

________ refers to businesses selling goods and services electronically to individuals. B2C e-commerce M-commerce Disintermediation C2C e-commerce Social e-commerce

B2C e-commerce

The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called a) benchmarks. b) KPIs. c) business intelligence. d) the balanced scorecard method. e) BPM.

BPM.

58) Traditional structured development is more incremental than object-oriented development.

FALSE

4) When did e-commerce begin? A) 1965 B) 1983 C) 1995 D) 1999 E) 2000

C) 1995

1) On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent. A) 30 B) 40 C) 50 D) 60 E) 70

C) 50

70) Rich media advertisements are a sales-oriented marketing format.

FALSE

13) Which of the following is at the top of the management structure for information systems projects in a large company? A) Project team B) Project management group C) Corporate strategic planning group and information systems steering committee D) Information systems managers E) End-user managers

C) Corporate strategic planning group and information systems steering committee

29) Which supply chain planning function determines how much product is needed to satisfy all customer demands? A) Distribution management B) Replenishment planning C) Demand planning D) Order planning E) Customer planning

C) Demand planning

27) Which of the following would not be covered in the Budget Requirements section of an information systems plan? A) Requirements B) Potential savings C) Difficulties meeting business requirements D) Financing E) Acquisition cycle

C) Difficulties meeting business requirements

59) Which of the following would not be considered a contact point? A) E-mail B) Website C) Intranet D) Retail store E) Facebook

C) Intranet

61) ________ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation. A) SCM B) SFA C) ERM D) DRM E) PRM

C) ERM

4) Which of the following is not true about enterprise systems? A) Enterprise systems help firms respond rapidly to customer requests for information or products. B) Enterprise system data have standardized definitions and formats that are accepted by the entire organization. C) Enterprise software is expressly built to allow companies to mimic their unique business practices. D) Enterprise software includes analytical tools to evaluate overall organizational performance. E) Enterprise systems provide firm-wide information to help managers make better decisions.

C) Enterprise software is expressly built to allow companies to mimic their unique business practices.

82) Which of the following statements about exchanges is not true? A) Exchanges are independently owned third-party Net marketplaces. B) Some exchanges provide vertical markets. C) Exchanges are the most successful form of B2B commerce. D) Some exchanges enable a spot market. E) Go2Paper is an example of an exchange.

C) Exchanges are the most successful form of B2B commerce.

71) Which of the following helps project managers identify bottlenecks in project development? A) Internal integration tools B) External integration tools C) Formal planning and control tools D) Both internal and external integration tools E) Portfolio analysis tools

C) Formal planning and control tools

21) You have been hired by a firm in a non-information-intensive industry to evaluate its inventory of systems and IT projects. Which types of projects should the firm focus on? A) High-risk projects B) Low cost, low-benefit projects C) High-benefit, low-risk projects D) Any project that might be beneficial E) Low cost, high benefit projects

C) High-benefit, low-risk projects

72) The difference between push- and pull-based models is summarized by which of the following slogans? A) Sell what we make, not make what we sell. B) Push what we make, not pull what we make. C) Make what we sell, not sell what we make. D) Pull what we make, not push what we sell. E) Make what we push, not push what we sell.

C) Make what we sell, not sell what we make.

76) Which of the following is the most widely used project management software today? A) Vertabase B) IBM Project Guide C) Microsoft Project D) Microsoft Excel E) Zoho Projects

C) Microsoft Project

65) Facebook's Like button is an example of which of the following? A) Social sign-on B) Collaborative shopping C) Network notification D) Social search E) Newsfeed

C) Network notification

78) ________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation. A) Analytical B) Employee C) Operational D) Partner E) Next-generation

C) Operational

8) Which of the following dimensions of e-commerce technology involves the integration of video, audio, and text marketing messages into a single marketing message and consumer experience? A) Ubiquity B) Personalization/customization C) Richness D) Interactivity E) Social technology

C) Richness

49) Netflix uses which of the following revenue models? A) Advertising B) Transaction fee C) Subscription D) Freemium E) Affiliate

C) Subscription

19) Which of the following refers to a company's suppliers, supplier's suppliers, and the processes for managing relationships with them? A) Supplier's internal supply chain B) External supply chain C) Upstream portion of the supply chain D) Downstream portion of the supply chain E) Onstream portion of the supply chain

C) Upstream portion of the supply chain

61) End user development: A) allows end users to create highly complex information systems. B) increases the time and steps required to produce a finished application when compared to professional development. C) allows ends users to develop simple information systems. D) requires more time to develop systems. E) requires formal assistance from technical specialists.

C) allows ends users to develop simple information systems.

3) Enterprise software is built around thousands of predefined business processes that reflect: A) government regulations. B) industry benchmarks. C) best practices. D) cutting edge workflow analyses. E) the firm's culture.

C) best practices.

7) In order to achieve maximum benefit from an enterprise software package, a business should: A) customize the software to match all of its business processes. B) use only the processes in the software that match its own processes. C) change the way it works to match the software's business processes. D) select only the software that best matches its existing business processes. E) retain legacy systems that best work with the software.

C) change the way it works to match the software's business processes.

5) An upscale organic foods grocery chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers. This is an example of: A) automation. B) rationalization of procedures. C) paradigm shift. D) business process redesign. E) organizational change.

C) paradigm shift.

79) The process of sourcing goods and materials, negotiating with suppliers, paying for goods, and making delivery arrangements is called: A) e-procurement. B) SCM. C) procurement. D) sourcing. E) production.

C) procurement.

11) Information density refers to the: A) richness—complexity and content—of a message. B) total amount and quantity of information delivered to consumers by merchants. C) total amount and quantity of information available to all market participants. D) amount of information available to reduce price transparency. E) amount of physical storage space needed to store data about a specific entity, such as a product or consumer.

C) total amount and quantity of information available to all market participants.

6) All of the following are unique features of e-commerce technology, except: A) personalization/customization. B) interactivity. C) transparency. D) richness. E) global reach.

C) transparency.

eBay is an example of a) B2B e-commerce. b) M-commerce. c) C2C e-commerce. d) P2P-commerce. e) B2C e-commerce.

C2C e-commerce.

71) Behavioral targeting occurs at two levels: individual websites and through ISPs.

FALSE

47) ________ methods rely on measures of cash flows into and out of the firm. A) Scoring model B) Portfolio analysis C) Real options pricing D) Capital budgeting E) Cost effectiveness

D) Capital budgeting

22) Transferring data from a legacy system to the new system would be defined by which category of system design specifications? A) Input B) Database C) Manual procedures D) Conversion E) Implementation

D) Conversion

20) Which of the following refers to a company's organizations and processes for distributing and delivering products to the final customers? A) Supplier's internal supply chain B) External supply chain C) Upstream portion of the supply chain D) Downstream portion of the supply chain E) Onstream portion of the supply chain

D) Downstream portion of the supply chain

35) Amazon.com is known primarily for its use of which of the following business models? A) Content provider B) Portal C) Market creator D) E-tailer E) Transaction broker

D) E-tailer

67) Which of the following is an example of using an internal integration tool? A) Creating a Gantt chart B) Including user representatives as active members of the project team C) Creating PERT chart D) Holding frequent project team meetings E) Developing a scoring model

D) Holding frequent project team meetings

7) Which of the following dimensions of e-commerce technology involves engaging consumers in a dialog that dynamically adjusts the experience to the individual? A) Ubiquity B) Personalization/customization C) Richness D) Interactivity E) Information density

D) Interactivity

22) Why isn't overstocking warehouses an effective solution for a problem of low availability? A) It does not speed product time to market. B) It is an inefficient use of raw materials. C) It increases sales costs. D) It increases inventory costs. E) It lowers fill rate.

D) It increases inventory costs.

9) What is the greatest barrier to successful business process change? A) Ineffective project management B) Usability of implemented solution C) Selecting the correct process to change D) Organizational culture E) Poor choice of technology

D) Organizational culture

69) What is the difference between personalization and customization, as applied to e-commerce technologies? A) Customization is any type of adjustment made to a product by the user; personalization refers to a business changing a product or service for the user. B) Personalization is any type of adjustment made to a product by the user; customization refers to a business changing a product or service for the user. C) Customization refers to adjusting marketing messages for a consumer; personalization refers to adjusting a product or service based on a user's preferences. D) Personalization refers to adjusting marketing messages for a consumer; customization refers to adjusting a product or service based on a user's preferences. E) There is no difference. Both terms refer to changing a product or communication for the consumer.

D) Personalization refers to adjusting marketing messages for a consumer; customization refers to adjusting a product or service based on a user's preferences.

5) Which of the following project management variables defines what work is or is not included in a project? A) Goals B) Risk C) Quality D) Scope E) Cost

D) Scope

30) Which of the following manages the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner? A) Supply chain demand system B) Supply chain delivery system C) Supply chain planning system D) Supply chain execution system E) Supply chain optimization system

D) Supply chain execution system

68) Which of the following may occur when systems are created rapidly, without a formal development methodology? A) End users can take over the work of IT specialists. B) The organization quickly outgrows the new system. C) Hardware, software, and quality standards are less important. D) Testing and documentation may be inadequate. E) IT specialists dominate the design of the system.

D) Testing and documentation may be inadequate.

64) In the traditional systems life cycle, end users: A) are important and ongoing members of the team from the original analysis phase through maintenance. B) are important only in the testing phases. C) have no input. D) are limited to providing information requirements and reviewing the technical staff's work. E) control the development of the system.

D) are limited to providing information requirements and reviewing the technical staff's work.

11) BPM software provides tools that help business do all of the following except: A) identify and document processes requiring improvement. B) create models of improved processes. C) capture and enforce business rules for performing processes. D) capture and identify information system requirements for a new system. E) integrate existing systems to support new or redesigned processes.

D) capture and identify information system requirements for a new system.

72) External integration tools: A) enable a project to have sufficient technical support for project management and development. B) enable a project manager to properly document and monitor project plans. C) portray a project as a network diagram with numbered nodes representing project tasks. D) consist of ways to link the work of the implementation team with users at all organization levels. E) enable project team members to keep track of external costs of a project.

D) consist of ways to link the work of the implementation team with users at all organization levels.

2) In automation: A) more manual steps are required. B) business processes are reorganized to cut waste and eliminate repetitive, paper-intensive tasks. C) the nature of the business is rethought. D) employees are enabled to perform their tasks more efficiently. E) business processes are added.

D) employees are enabled to perform their tasks more efficiently.

4) All of the following are indications of a failed information systems project except: A) employees are refusing to switch to the new system. B) employees have created a spreadsheet solution to manipulate the data generated by the system. C) a redesigned website has fewer visits to the customer support pages. D) employees require training to properly use the system. E) the system is not being used by anyone.

D) employees require training to properly use the system.

26) Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems. A) push; pull B) demand; continual C) upstream; downstream D) planning; execution E) maintenance; development

D) planning; execution

80) A secure website that links a large firm to its suppliers and other key business partners is called a(n): A) e-hub. B) marketspace. C) exchange. D) private industrial network. E) net marketplace.

D) private industrial network.

25) Acceptance testing: A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole. C) tests each program separately in the system. D) provides the final certification that the system is ready to be used in a production setting. E) tests the conversion of legacy data to the new system.

D) provides the final certification that the system is ready to be used in a production setting.

10) Possible functions of BPM tools include all of the following except: A) integrating existing systems to support business processes' improvements. B) automating business processes. C) identifying and document business processes. D) testing the security of business processes. E) designing new processes.

D) testing the security of business processes

35) The entire system-building effort is driven by: A) six sigma. B) feasibility studies. C) documentation. D) user information requirements. E) available information technology.

D) user information requirements.

93) Next-generation enterprise suites use ________ and SOA to link to systems of customers and suppliers. A) employee relationship management B) cross-selling C) just-in-time strategy D) web services E) operational CRM

D) web services

________ are visual tools for presenting performance data in a BI system. a) Ad hoc report creation b) Dashboards and scorecards c) Paramaterized reports d) Scenarios and models e) Reports and the drill-down feature

Dashboards and scorecards

In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related? a) Degree is a superclass to Mathematics and Physics. b) Degree would be a sister class to Mathematics and Physics. c) Math, Physics and Degree are sister classes. d) Mathematics and Physics would be ancestors to Degree. e) Degree would be a subclass to Mathematics and Physics.

Degree is a superclass to Mathematics and Physics.

44) Which of the following strategies represents the proper approach to a high risk, high reward project? A) Identify and develop B) Avoid C) Treat as a routine project D) Pursue after all other projects are complete E) Cautiously examine

E) Cautiously examine

25) Which of the following would not be covered in the Strategic Business Plan Rationale section of an information systems plan? A) Current situation B) Current business organization C) Firm's strategic plan D) Changing environments E) Current infrastructure capabilities

E) Current infrastructure capabilities

66) Which of the following is a marketing format that uses banner ads and pop-ups with interactive features? A) Search engine ads B) Video ads C) Rich media ads D) E-mail ads E) Display ads

E) Display ads

48) Which of the following companies uses the service provider business model? A) Expedia B) ETrade C) Facebook D) Yahoo E) Dropbox

E) Dropbox

64) CRM systems help businesses achieve which of the following business objectives? A) Automated accounting processes B) Automated production forecasts C) Faster time to market with new products and services D) Enhanced supplier intimacy E) Enhanced customer intimacy

E) Enhanced customer intimacy

90) Which of the following statements about enterprise applications is not true? A) Enterprise applications require organizational learning. B) Enterprise applications introduce "switching costs." C) Enterprise applications are based on organization-wide definitions of data. D) Enterprise applications require fundamental changes in the way a business operates. E) Enterprise applications are best implemented when few changes in business processes are required.

E) Enterprise applications are best implemented when few changes in business processes are required.

93) Foursquare is an example of which of the following? A) Social graph B) Collaborative shopping C) Net marketplace D) Crowdsourcing application E) Geosocial services

E) Geosocial services

57) From your reading of the LG Electronics case study, the company implemented JDA software solutions to solve what problems? A) Lack of brand recognition B) Lack of coordination among production facilities C) Poor supply chain visibility for management D) Shoddy record-keeping E) Inefficient logistics

E) Inefficient logistics

2) All of the following are examples of "on demand" companies except: A) Uber. B) Airbnb. C) Lyft. D) Instacart. E) Instagram.

E) Instagram.

45) Enhanced employee goodwill falls under what category of costs and benefits of information systems? A) Costs B) Tangible benefits C) Cost savings D) Intangible costs E) Intangible benefits

E) Intangible benefits

91) Which of the following is not an example of next-generation enterprise applications? A) Openbravo B) Social CRM C) Apache Open for Business (OFBiz) D) Salesforce.com E) JDA Software

E) JDA Software

5) You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take? A) Rewrite the software to support the way the company's business processes work. B) Select the business processes you wish to automate. C) Map the company's business processes to the software's business processes. D) Map the software's business processes to the company's business processes. E) Select the functions of the system you wish to use.

E) Select the functions of the system you wish to use.

83) Which of the following is an example of a direct good in the automobile industry? A) Computer equipment B) Paper C) Office furniture D) Roofing shingles E) Sheet steel

E) Sheet steel

27) Which of the following enables a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product? A) Supply chain demand system B) Supply chain delivery system C) Supply chain optimization system D) Supply chain execution system E) Supply chain planning system

E) Supply chain planning system

84) Which of the following is an example of a private industrial network? A) Exostar B) Go2Paper C) Elemica D) Expedia E) VW Group Supply

E) VW Group Supply

95) Enterprise application vendors are now including ________ features, such as tools for data visualization, flexible reporting, and ad-hoc analysis, as part of the application. A) social media B) PRM C) ERM D) SOA E) business intelligence

E) business intelligence

71) Operational CRM applications include tools for all of the following except: A) sales force automation. B) call center support. C) marketing automation. D) customer service support. E) calculating CLTV.

E) calculating CLTV.

61) Netflix's public announcement of a reward for a technology solution to its movie recommendation system is an example of: A) prediction markets. B) behavioral targeting. C) long-tail marketing. D) social shopping. E) crowdsourcing.

E) crowdsourcing.

28) Supply chain planning systems perform all of the following functions except: A) establish inventory levels for raw materials and finished goods. B) identify the transportation mode to use for product delivery. C) determine where to store finished goods. D) determine how much product to manufacture in a given time period. E) track the physical status of goods.

E) track the physical status of goods.

80) The differing backgrounds between users and information systems specialists is referred to as the: A) user expertise gap. B) information system specialist inefficiency. C) user-designer paradigm. D) user-designer expertise gap. E) user-designer communications gap.

E) user-designer communications gap.

74) A prototype is a working version of an information system that serves as a final model.

FALSE

Which of the following types of system enables organizations to digitize, index, and tag structured and unstructured knowledge and documents according to a coherent framework? a) VR b) Wikis c) CAD d) ECM e) LMS

ECM

Which types of systems are widely used by manufacturing and distribution firms to connect to suppliers on a global basis? a) CRM systems b) management information systems c) EDI systems d) TPS systems e) enterprise systems

EDI systems

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance? a) TPS b) DSS c) ESS d) CDSS e) MIS

ESS

An information system which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of a) ESS. b) CDSS. c) MIS. d) DSS. e) GIS.

ESS.

Which of the following best illustrates the affiliate revenue model? Apple accepts micropayments for single music track downloads. Flickr provides basic services for free, but charges a premium for advanced services. Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase. eBay receives a small fee from a seller if a seller is successful in selling an item. Netflix charges customers a monthly fee for access to its library of movies.

Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.

76) A primary benefit of offshore outsourcing is that this can substantially reduce hidden costs.

FALSE

79) All CRM packages contain modules for PRM and ERM.

FALSE

12) According to a 2015 report by 1E, over 50% of all software installed is not being used.

FALSE

14) Rationalization of procedures describes a radical rethinking of the business models.

FALSE

15) Organizations will adjust to new information systems without any special efforts if the system is a good system to begin with.

FALSE

21) E-commerce refers to the use of any networking technologies to transact business.

FALSE

25) Disintermediation provides major benefits to the distributor.

FALSE

28) Information asymmetry exists when there is more information about one product than there is about a similar product.

FALSE

28) The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects.

FALSE

29) Price transparency refers to the ability of consumers to discover what merchants actually pay for products.

FALSE

30) Switching costs are the merchants' costs of changing prices.

FALSE

31) Scoring models are most commonly used to make the final decision when selecting different systems.

FALSE

36) Information systems can only have one possible design.

FALSE

37) Documentation reveals how well a system works from both a technical standpoint, but not an end-user standpoint.

FALSE

38) Systems development activities always take place in sequential order.

FALSE

41) The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

FALSE

44) The bullwhip effect describes consistency and continuity in demand for a product as it passes from one entity to the next across the supply chain.

FALSE

45) Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

FALSE

48) In a push-based model of SCM systems, actual customer orders or purchases trigger events in the supply chain.

FALSE

49) In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.

FALSE

50) Walmart is an example of a push-based model.

FALSE

51) A benefit of using TCO analysis to evaluate an information technology investment is that it is able to incorporate intangible and "soft" factors such as benefits and complexity costs.

FALSE

54) Podcasting allows subscribers to listen to live, streaming radio and other audio content.

FALSE

55) In the affiliate revenue model, firms derive revenue by selling information or services through partner e-commerce sites.

FALSE

57) Objects are grouped into hierarchies, and hierarchies into classes.

FALSE

Which of the following best illustrates the advertising revenue model? a) Apple accepts micropayments for single music track downloads. b) eBay receives a small fee from a seller if a seller is successful in selling an item. c) Facebook provides a social network for free, but shows sponsored content in users' News Feeds. d) Yelp receives a fee after steering a customer to a participating website where he or she makes a purchase. e) Netflix charges customers a monthly fee for access to its library of movies

Facebook provides a social network for free, but shows sponsored content in users' News Feeds.

A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group. a) GDSS b) CDSS c) DSS d) ESS e) GIS

GDSS

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps? a) DSS b) Executive support systems c) location analytics d) GIS e) GDSS

GIS

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it? a) PERT chart b) Gantt chart c) both A and B d) neither A nor B

Gantt chart

Which of the following statements about genetic algorithms is not true? a) Genetic algorithms are able to evaluate many solution alternatives quickly to find the best one. b) Genetic algorithms discover knowledge by using hardware and software that parallel the processing patterns of the biological or human brain. c) Genetic algorithms are used to solve problems that are very dynamic and complex, involving hundreds or thousands of variables or formulas. d) Genetic algorithms use an iterative process to refine initial solutions so that better ones are more likely to emerge as the best solution. e) Genetic algorithms are based on techniques inspired by evolutionary biology.

Genetic algorithms discover knowledge by using hardware and software that parallel the processing patterns of the biological or human brain.

A firm in the finance industry should do which of the following to ensure that it stays current with technology? a) Limit work to those projects with great rewards b) Avoid projects that are very costly c) Select only low-cost, low risk projects d) Select only low-risk, high-reward projects e) Have a few high-risk, high-benefit project

Have a few high-risk, high-benefit project

The ________ is composed of department heads from both end-user and information systems areas. a) system planning committee b) corporate strategic planning committee c) project team d) project management group e) IS steering committee

IS steering committee

The ________ reviews and approves plans for systems in all divisions. a) IS steering committee b) corporate strategic planning committee c) project team d) chief executive officer (CEO) e) project management group

IS steering committee

The chapter outlines four steps in developing an effective global system solution. Which of the following is not one of these steps? a) Define the core business processes. b) Choose a developmental approach, incremental, evolutionary, or other. c) Make the benefits clear. d) Identify outdated legacy systems to be replaced. e) Identify the core systems to coordinate centrally.

Identify outdated legacy systems to be replaced.

As a technical project manager, you have decided to propose implementing a prototyping methodology for a small Web-based design project. What is the order of steps you will follow in this project? a) Select the best prototype, define the requirements, and implement the prototype. b) Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype. c) Develop the prototype; use the prototype; revise and enhance the prototype. d) Define the requirements, develop solutions, select the best prototype, and implement the prototype. e) Define the requirements, develop the prototype, revise and enhance the prototype.

Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype.

The chapter outlines four steps in developing an effective global system solution. Which of the following is not one of these steps? a) Identify which local systems need to be replaced. b) Choose a developmental approach, incremental, evolutionary, or other. c) Define the core business processes. d) Make the benefits clear. e) Identify the core systems to coordinate centrally.

Identify which local systems need to be replaced.

Which of the following refers to all organizational activities working toward the adoption, management, and routinization of a new information system? a) Maintenance b) Final acceptance c) Acceptance d) Implementation e) Production

Implementation

Which of the following statements best describes the business value of improved decision making? a) Improved decision making enables senior executives to more accurately foresee future financial trends. b) Improved decision making strengthens customer and supplier intimacy, which reduces costs. c) Improved decision making creates a better organizational culture. d) Improved decision making creates better products. e) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.

Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.

Which of the following statements about m-commerce is not true? a) In 2014, mobile advertising is up over 80% from the previous year. M-commerce is the fastest growing form of e-commerce. b) In 2014, m-commerce represented about 19 percent of all e-commerce. c) Fifty-five percent of online retailers have m-commerce Web sites. d) In 2014, the main areas of growth are in online banking and location-based services.

In 2014, the main areas of growth are in online banking and location-based services.

________ provide(s) a detailed statement of the information needs that a new system must satisfy; identifies who needs what information, and when, where, and how the information is needed. a) Information requirements b) Feasibility study c) Request for proposal d) A data flow diagram e) Systems analysis and design document

Information requirements

Which of the following statements about the user-designer communications gap is not true? a) It occurs because users and information systems specialists tend to have different backgrounds, interests, and priorities. b) Information systems specialists prefer systems that are oriented toward solving business problems or facilitating organizational tasks. c) It is one of the major reasons why user requirements are not properly incorporated into information systems. d) It is one of the major reasons why users are driven out of the implementation process e) When it is pronounced, it creates a very high risk of failure for a systems development project.

Information systems specialists prefer systems that are oriented toward solving business problems or facilitating organizational tasks.

Recent developments in e-commerce include all of the following except Internet-based models of computing, such as smartphone apps. social networking sites become a new platform for e-commerce. social sharing e-commerce sites extend the market creator business model. the online demographic of shoppers broadens to match that of ordinary shoppers. small businesses continue to flood the e-commerce marketplace.

Internet-based models of computing, such as smartphone apps.

Which of the following would not be considered a contact point? a) Retail store b) Facebook c) Intranet d) Website e) Email

Intranet

What is the purpose of responsive Web design? a) It enables different people to responsively program the system. b) It enables Web sites to customize design according to user preferences. c) It enables Web sites to customize content based on user location and preferences. d) It allows Web sites to respond quickly to changing user needs. e) It allows one Web site to serve different platforms, such as tablets, PCs, and mobile phones.

It allows one Web site to serve different platforms, such as tablets, PCs, and mobile phones.

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called a) parameters. b) the balanced scorecard method. c) BPM. d) KPIs. e) benchmarks.

KPIs.

Which of the following is not a typical component or capability of an enterprise content management system? a) tagging tools b) KWS c) social networking tools d) digital asset management e) LMS

KWS

Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company are called a) wikis. b) CAD systems. c) KMS. d) LMS. e) KWS.

KWS.

What is meant by the statement "knowledge is sticky"? a) Knowledge is universally applicable. b) Knowledge works only in certain situations. c) Knowledge is hard to move. d) Knowledge is intangible. e) Knowledge is difficult to replace.

Knowledge is hard to move.

Which of the following is not one of the main four dimensions of knowledge described in the chapter? a) Knowledge has a location. b) Knowledge is a firm asset. c) Knowledge has different forms. d) Knowledge is situational. e) Knowledge is timeless.

Knowledge is timeless.

Which of the following statements is NOT an accurate description of the importance of knowledge to a firm? a) Much of the firm's value relies on being able to create knowledge. b) Knowledge enables firms to become more efficient in their use of scarce resources. c) Knowledge is unconditional. d) Knowledge experiences network effects as more people share it. e) Knowledge should be seen as an intangible key asset.

Knowledge is unconditional.

Which of the following statements best describes the relationship between collaboration and knowledge management? a) As knowledge increases, so does collaboration. b) Knowledge is useful only when shared with others. c) Knowledge is the end product of collaboration. d) Without knowledge, collaboration is difficult. e) Knowledge doesn't exist without collaboration.

Knowledge is useful only when shared with others.

________ often are designed and optimized for the specific tasks to be performed. a) LMS b) Virtual simulators c) Graphics programs d) CAD stations e) Knowledge workstations

Knowledge workstations

The most widely used project management software today is a) IBM Project Guide. b) Microsoft Project. c) Microsoft Excel. d) Vertabase.

Microsoft Project.

Based on your reading of the chapter, why should companies avoid creating an all-encompassing, new global system when moving towards global operations? a) It is difficult to quantify and explain the benefits of information systems that are large. b) This approach will fail because of a lack of concrete objectives. c) This approach may fail due to a lack of visibility. d) "Grand design" approaches typically fail to identify centers of excellence. e) Opposition is strengthened because of requirements for huge resources.

Opposition is strengthened because of requirements for huge resources.

Of the following, which is one of the central principles recommended in this chapter for a firm organizing itself for international business? a) Establish multiple offices for international systems and a global CIO position. b) Centralize production, but decentralize marketing and sales to be close to the customer. c) Develop and operate systems units at the international level first. d) Organize value-adding activities along lines of comparative advantage. e) Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management.

Organize value-adding activities along lines of comparative advantage.

To review a project's tasks and their interrelationships, you would use a a) Gantt chart. b) PERT chart. c) either A or B. d) neither A nor B.

PERT chart.

Computer vision systems rely on which of the following intelligent techniques? a) Genetic algorithms b) Expert systems c) Intelligent computer agents d) Database programs e) Pattern recognition

Pattern recognition.

Which of the following statements best describes the effect that project structure has on overall project risk? a) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals. b) Highly structured projects are more complex, and run a higher risk of programmers and users misunderstanding the ultimate goals. c) Highly structured projects tend to be larger, affecting more organizational units, and run both the risk of out-of-control costs and becoming too difficult to control. d) Less structured projects are more able to be quickly developed, tested, and implemented using cutting-edge RAD and JAD development techniques, and pose less risk of running up unforeseen costs. e) the less structured a project, the greater the freedom of users to define the system

Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals.

The process of creating workable information systems in a very short period of time is called a) prototyping. b) JAD. c) RAD. d) systems analysis and design. e) end user design.

RAD.

Which of the following is not a general cultural factor driving global business? a) Political stability b) Rise of shared values c) Global social norms d) Global knowledge base e) Global communication and transportation technologies

Rise of shared values

________ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors. a) Explicit b) Semi-structured c) Unstructured d) Management e) Tacit

Semi-structured

________ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors. a) Explicit b) Structured c) Unstructured d) Management e) Tacit

Structured

Which of the following companies is not one of the top five producers of business intelligence and analytics products? a) IBM b) Microsoft c) SAS d) Sun e) SAP

Sun

Which of the following best describes the relationship between system implementation and user involvement and management support? a) System implementation rarely benefits from user involvement. b) System implementation rarely benefits from management support c) System implementation benefits from management support, but does not require user support. d) System implementation benefits from user support, but does not require management support. e) System implementation generally benefits from high levels of user involvement and management support

System implementation generally benefits from high levels of user involvement and management support

Concurrent supply chains are made possible by which technology? a) Just-in-time supply-chain technologies b) The Internet c) ERP systems d) Extranets e) Supply-chain management systems

The Internet

Which of the following statistics from studies on failed projects is not true? a) Between 30 and 40 percent of all software projects are "runaway" projects that far exceed the original schedule and budget projections and fail to perform as originally specified. b) Large software projects on average run 66 percent over budget and 33 percent over schedule. c) Thirty-two percent of technology investments are completed on time, within budget, and with requirements met. d) Only 32 percent of all technology investments were completed on time, on budget, and with all features and functions originally specified. e) The average cost overrun of IT projects is 20 percent.

The average cost overrun of IT projects is 20 percent.

What event marked the beginning of e-commerce? a) The first product sold online. b) The first paid advertisements placed on a Web site. c) The first e-mail sent. d) The first domain name registered. e) The first product advertised online.

The first paid advertisements placed on a Web site.

Which of the following statements about scoring models is not true? a) There are many qualitative judgments involved in using a scoring model. b) A scoring model requires experts who understand the issues and the technology. c) A scoring model is useful for selecting projects where many criteria must be considered. d) The most important outcome of a scoring model is the score. e) It is appropriate to cycle through a scoring model several times

The most important outcome of a scoring model is the score.

________ describes the concept that a large group of people is better at making good decisions than a single person. a) Outsourcing b) Social graphing c) Social search d) Crowdsourcing e) The wisdom of crowds

The wisdom of crowds

Which of the following is a milestone for the Web site development phase of building an e-commerce presence? a) Web presence map b) functional Web site c) Web site plan d) Web mission statement e) social media plan

Web site plan

Which of the following types of projects is most likely to fail? a) redesigning a user interface to an online investment site b) integration of a third-party automated payment system c) replacement of middleware with Web services for legacy application integration d) building a Web-based interface to an existing system e) a business process redesign project that restructures workflow and responsibilities

a business process redesign project that restructures workflow and responsibilities

VPNs a) are expensive to develop and maintain. b) use the public Internet for communications. c) provide all the same services as private networks. d) provide guaranteed levels of service. e) can be used only for data but not voice traffic.

a) are expensive to develop and maintain. or b) use the public Internet for communications.

In terms of global business strategy and structure, a franchise company will use a policy of a) dispersed production, marketing, and human resources, with centralized strategic management and finance/accounting. b) decentralized production, accounting, human resources, with a decentralized management. c) centralized production, accounting, marketing, human resources, with strategic management. d) dispersed production and marketing, with centralized accounting, human resources and strategic management. e) dispersed production, accounting, human resources, with centralized strategic management, and marketing.

a) dispersed production, marketing, and human resources, with centralized strategic management and finance/accounting.

In a multinational business strategy, the ________ business function is decentralized, dispersed to foreign units. a) production b) sales/marketing c) strategic management d) human resources e) finance/accounting

a) production & b) sales/marketing

A critical necessity for ensuring the integration of local systems into a global system is a) use of standard user software at the local level. b) use of standard hardware at the local level. b) adherence to data and technical standards. d) using localized software. e) using standard computers throughout the system.

adherence to data and technical standards.

As a firm moves from local option systems to regional and global systems a) coordination costs decrease. b) both transaction and agency costs increase. c) all costs increase. d) transaction costs increase. e) agency costs increase.

agency costs increase.

In a parallel conversion strategy, the new system a) is introduced in stages. b) is tested by an outsourced company. c) and the old are run in parallel. d) replaces the old one at an appointed time. e) is slowly converted from the old system.

and the old are run in parallel.

The last step in the knowledge management value chain is a) disseminate. b) feedback. c) apply. d) store. e) acquire.

apply.

Net marketplaces a) are more relationship oriented than private industrial networks. b) are industry owned or operate as independent intermediaries between buyers and sellers. c) are geared towards short-term spot purchasing. d) focus on continuous business process coordination between companies for supply chain management. e) typically consist of a large firm linking to its suppliers and partners.

are industry owned or operate as independent intermediaries between buyers and sellers.

In the traditional systems development lifecycle, end users a) are limited to providing information requirements and reviewing the technical staff's work. b) are important and ongoing members of the team from the original analysis phase through maintenance. c) are important only in the testing phases. d) have no input. e) control the development of the system.

are limited to providing information requirements and reviewing the technical staff's work.

Users prefer systems that a) work with existing DBMS. b) are capable of storing much more data than they need. c) have an easy-to-learn interface. d) are able to provide optimum hardware and software efficiency. e) are oriented to facilitating organizational tasks and solving business problems.

are oriented to facilitating organizational tasks and solving business problems.

Investment workstations a) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. b) provide an important source of expertise for organizations. c) are used in the financial sector to analyze trading situations and manage the investment process.

are used in the financial sector to analyze trading situations and manage the investment process.

The four kinds of structural organizational change enabled by IT, in order from least to most risky, are a) rationalization, automation, reengineering, and paradigm shift. b) paradigm shift, reengineering, rationalization, and automation. c) rationalization, automation, reengineering, and redesigning. d) automation, redesigning, restructuring, and paradigm shift. e) automation, rationalization, redesigning, and paradigm shift.

automation, rationalization, redesigning, and paradigm shift.

In using a portfolio analysis to determine which IT projects to pursue, you would a) select only low-risk, high-reward projects. b) select the most low-risk projects from the inventory. c) limit work to those projects with great rewards. d) avoid projects that were very costly. e) balance high-risk, high reward projects with lower-risk projects.

balance high-risk, high reward projects with lower-risk projects.

Global coordination of all of the major business functions permits the location of business activity according to a) labor costs. b) knowledge base. c) competitive threat. d) comparative advantage. e) social norms and values.

comparative advantage.

In which of the following Internet business models does a merchant create an online digital environment that enables people with like interests to share information? a) service provider b) portal c) transaction broker d) market creator e) community provider

community provider

Which of the following is not a tool provided by Business Process Management software? a) capture and identify information system requirements for a new system b)create models of improved processes c) capture and enforce business rules for performing processes d) tools that help businesses identify and document processes requiring improvement e) integrate existing systems to support new or redesigned processes

capture and identify information system requirements for a new system

Domestic exporters typically have highly ________ systems. a) autonomous b) networked c) duplicated d) decentralized e) centralized

centralized

In terms of global business strategy and structure, a franchise company will use a policy of: a) coordinated production, marketing, and human resources, with centralized strategic management and finance/accounting. b) dispersed production and marketing, with centralized accounting, human resources and strategic management. c) centralized production, accounting, marketing, human resources, with strategic management. d) dispersed production, accounting, human resources, with centralized strategic management, and marketing. e) decentralized production, accounting, human resources, with a decentralized management.

centralized production, accounting, marketing, human resources, with strategic management.

Object-oriented modeling is based on the concepts of a) classes and relationships. b) objects and relationships. c) class and inheritance. d) classes and objects. e) objects and inheritance.

class and inheritance.

Virtually all expert systems deal with problems of a) policy development. b) logic and control. c) classification. d) high complexity. e) imprecise rules.

classification.

What standards are referred to when discussing universal standards as a unique feature of e-commerce? universal advertising and media format standards common spoken and written languages universal measuring standards Internet technology standards EDI standards

common spoken and written languages

In terms of global business strategy and structure, a multinational strategy a) concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries. b) centralizes production, accounting, marketing, and human resources. c) concentrates production and marketing in each country, and decentralizes accounting and human resources. d) centralizes production and accounting and decentralizes marketing and human resources. e) disperses production and marketing, with centralized accounting, human resources and strategic management.

concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

What is the first thing you should consider when thinking about building an international information system? a) look for new technologies that will help you achieve your goals b) the different computing and communication standards in the world c) the business challenges you face in the global environment d) consider the global environment where your business will operate, and identify the business drivers for your firm and industry e) the state of world politics

consider the global environment where your business will operate, and identify the business drivers for your firm and industry

A drawback to high-velocity, automated decision-making systems is that they are unable to a) be applied to situations outside of the financial world. b) handle structured decisions. c) handle semi-structured decisions. d) handle high volumes of decisions. e) control themselves and respond to new environments.

control themselves and respond to new environments.

Software localization is the process of a) converting software programming to run on a different platform. b) modifying software so executives can understand its command language. c) modifying software so that it can be adopted in other countries without engineering changes. d) converting software to operate in a second language and with local conventions. e) translating a user interface into a second language.

converting software to operate in a second language and with local conventions.

When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving up control over the direction and nature of the change is called a) cooperation. b) cooptation. c) change management. d) advocacy. e) implementation.

cooptation.

In order to define centers of excellence in a global firm, you would first need to identify a) SOPs. b) functional areas. c) core business processes. d) international best practices. e) core competencies.

core business processes.

Which of the following is not one of four types of presence to be considered when building an E-commerce presence? a) offline media b) corporate c) social media d) Web sites e) e-mail

corporate

Selling a customer with a checking account a home improvement loan is an example of: a) operational CRM. b) cross-channel promotions. c) cross-selling. d) direct marketing. e) sales force automation.

cross-selling.

Netflix's public announcement of a reward for a technology solution to its movie recommendation system is a) an example of behavioral targeting. b) crowdsourcing. c) social shopping. d) long-tail marketing. e) prediction markets.

crowdsourcing.

Which of the following is not a specific challenge to global business systems? a) unreliable phone networks b) cultural expectations c) shortages of skilled consultants d) different telecommunication standards e) different data transfer speeds

cultural expectations

Japanese consumers who only want to purchase products made in Japan are an example of a) political culture. b) universal global attitudes. c) different laws in different countries. d) different business standards. e) cultural particularism.

cultural particularism.

As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management? a) customer loyalty b) technical shortfalls c) cost overruns d) time slippage e) failure to obtain anticipated benefits

customer loyalty

To achieve the maximum benefit of a new ERP system, Tasty Baking implemented an enterprise system by: a) using only the pre-defined processes in the ERP software that matched its own processes. b) using a cloud-based version of the ERP. c) retaining its legacy systems to operate as a backup to the new enterprise system. d) changing the ERP software as needed to match their own processes. e) customizing less than 5 percent of the enterprise system processes.

customizing less than 5 percent of the enterprise system processes.

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework? a) wikis b) document management c) CAD d) LMS e) KMS

document management

Which of the following is not an important technology issue to consider when developing an international information system? a) standardizing the global computing platform b) finding specific software applications that are user friendly and enhance productivity c) developing common data standards d) building sufficient connectivity e) deciding how mobile computing will fit into your international system

deciding how mobile computing will fit into your international system

The role of entrepreneur falls into which of Mintzberg's managerial classifications? a) interpersonal b) decisional c) informational d) symbolic

decisional

Which of the following is not one of the principal management challenges in developing global systems? a) agreeing on common user requirements b) coordinating applications development c) defining an acceptable test plan d) introducing changes in business processes e) encouraging local users to support global systems

defining an acceptable test plan

Which of the following is not one of the main organizational issues facing firms who are seeking to globalize? a) defining the global environment b) organizing the business c) organizing the systems management d) organizing the global business structure e) choosing a global strategy

defining the global environment

Digital goods are goods that are created with software. sold over digital networks. used with digital equipment. delivered digitally. produced digitally.

delivered digitally.

Which supply chain planning function determines how much product is needed to satisfy all customer demands? a) Replenishment planning b) Demand planning c) Distribution management d) customer planning e) order planning

demand planning

Which of the following is not a top priority in mobile application development? a) saving resources b) limiting the use of keyboards c) designing for keyboard data entry d) designing for multiple screens e) designing for multitouch

designing for keyboard data entry

In duplicated systems a) each foreign unit designs its own unique solutions and systems. b) systems development and operations occur in an integrated and coordinated fashion across all units. c) development occurs at the home base and operations are handed over to autonomous units in foreign locations. d) systems development is a combined effort of domestic and international units which are then duplicated across the world. e) foreign units design the solutions and systems used at the domestic home base.

development occurs at the home base and operations are handed over to autonomous units in foreign locations.

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs? a) enterprise content management system b) CAD system c) LMS d) digital asset management system e) VRML system

digital asset management system

Goods that are involved in the actual production process are referred to as purchasing goods. products. raw materials. direct goods. indirect goods.

direct goods.

Reducing the business process layers in a distribution channel is called disintermediation. market transparency. market segmentation. BPR. network effects.

disintermediation.

In terms of global business strategy and structure, a multinational company will use a policy of a) centralized production, accounting, marketing, human resources, with strategic management. b) mixed sales and marketing, with centralized production, accounting, human resources, and strategic management. c) dispersed production and marketing, with centralized accounting and strategic management. d) making local units that are clones of the mother country units. e) dispersed production, accounting, human resources, with centralized strategic management, and marketing.

dispersed production and marketing, with centralized accounting and strategic management.

German companies a) do not recognize the profits until they have been formally audited. b) do not recognize the profit until the project is completely finished and they have been paid. c) do not have profits, but instead report dividends. d) recognize profits when the project is initialized. e) recognize profits before the project is finished.

do not recognize the profit until the project is completely finished and they have been paid.

Expert systems are expensive and time consuming to maintain because a) they rely on equipment that becomes outdated. b) only the person who created the system knows exactly how it works, and may not be available when changes are needed. their rule base is so complex. c) it is difficult to program at this level of complexity without introducing software bugs. d) their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules.

e) their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules.

Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other. a) cloud solutions b) middleware c) legacy systems d) e-business suites e) ERP systems

e-business suitesterm-25

Which of the following Internet business models does Amazon.com use? a) transaction brokder b) e-tailer c) market creator d) portal e) content provider

e-tailer

Which of the following best illustrates the transaction fee revenue model? a) Apple accepts micropayments for single music track downloads. b) Netflix charges customers a monthly fee for access to its library of movies. c) Pandora provides basic services for free, but charges a premium for advanced services d) Yelp receives a fee after steering a customer to a participating website where he or she makes a purchase. e) eBay receives a small fee from a seller if a seller is successful in selling an item.

eBay receives a small fee from a seller if a seller is successful in selling an item.

In decentralized systems a) systems development and operations occur in an integrated and coordinated fashion across all units. b) development occurs at the home base and operations are handed over to autonomous units in foreign locations. c) all systems are designed in domestic headquarters and then distributed to foreign units. d) each foreign unit designs its own unique solutions and systems. e) foreign units design the solutions and systems used at the domestic home base.

each foreign unit designs its own unique solutions and systems.

A global firm can develop transnational centers of excellence as an effective technique to a) encourage user support of global systems. b) effectively identify global business processes. c) ensure connectivity between regional systems. d) develop a merit-based hierarchy among regional groups. e) identify who opposes the proposed global changes.

effectively identify global business processes.

Internal integration tools a) enable end users to communicate with system developers. b) consist of ways to link the work of the implementation team with users at all organization levels. c) enable a project manager to properly document and monitor project plans. d) portray a project as a network diagram with numbered nodes representing project tasks. e) enable a project to have sufficient technical support for project management and development.

enable a project to have sufficient technical support for project management and development.

GDSS a) require a small number of attendees in order to maintain high levels of productivity. b) utilize shared desktop computers to foster collaboration. c) include specific procedures for priority ranking the order in which participants can respond. d) are designed specifically for decision making by people working as a group in the same location. e) enable increasing a meeting size without reducing productivity.

enable increasing a meeting size without reducing productivity.

Which of the following are the three major types of knowledge management systems? a) enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques b) enterprise systems, customer support systems, and supply chain management systems c) management information systems, decision support systems, and transaction processing systems d) database management systems, expert systems, and knowledge work systems e) KMS, LMS, and KWS

enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques

All of the following managerial roles can be supported by information systems except a) figurehead. b) entrepreneur. c) spokesperson. d) disseminator. e) resource allocator.

entrepreneur.

A third-party Net marketplace that connects many buyers and suppliers for spot purchasing is called a(n) private exchange. vertical market. private industrial network. e-hub. exchange.

exchange.

MIS typically produce a) assumptions, responses to ad-hoc queries, and graphic representations of existing data. b) new ways of looking at data that emphasize change, flexibility, and rapid response. c) fixed, regularly scheduled reports based on data extracted from the organization's TPS. d) scorecards of overall firm performance along predefined key indicators. e) solutions to semistructured problems appropriate for middle management decision making.

fixed, regularly scheduled reports based on data extracted from the organization's TPS.

Which type of tool helps project managers identify bottlenecks in project development? a) external integration tools b) formal planning and control tools c) internal integration tools d) Portfolio analysis tools e) both B and C

formal planning and control tools

Which of the following is not one of the activities of the systems analyst? a) communication with users b) formulation of capital budgeting models c) deciding which systems to develop d) mediating between competing interest groups e) acting as a change agent

formulation of capital budgeting models

In the ________ revenue models, a firm offers some services for free but charges a subscription fee for premium services. a) sales b) subscription c) free/freemium d) transaction fee e) affiliate

free/freemium

A new social mobile app you are developing allows users to find friends who are logged in and within a 10-mile radius. This would be categorized as a ________ service. a) geoinformation b) geosocial c) geomapping d) geolocating e) geoadvertising

geoinformation

General cultural factors driving global business are a) the rise of the global workforce, political stability, and a global knowledge base. b) global communication and transportation technologies, a global knowledge base, and global social norms. c) the development of global markets, political stability, and a global workforce. d) the rise of a global workforce, global economies of scale, and global production and operations. e) growth of a global village spurred by television, the Internet, and computerization.

global communication and transportation technologies, a global knowledge base, and global social norms.

Global markets, production, and administration create the conditions for: a) domestic exporter kinds of businesses b) global systems c) global economies of scale d) a truly global labor force e) localized software

global economies of scale

Compared to traditional goods, digital goods have a) lower menu costs. b) greater pricing flexibility. c) higher inventory costs. d) higher production costs. e) lower marketing costs.

greater pricing flexibility.

GDSS a) support decisions that require knowledge about the geographic distribution of resources. b) provide tools that allow managers to visualize data. c) are typically used with geographically dispersed attendees. d) are designed to allow meeting attendees to share their thoughts in real-time with their peers. e) implement structured methods for organizing and evaluating ideas.

implement structured methods for organizing and evaluating ideas.

The organizational activities working toward the adoption, management, and routinization of a new information system are called a) acceptance. b) maintenance. c) implementation. d) production. e) final acceptance.

implementation.

Which of the following is not a tangible benefit of information systems? a) increased productivity b) improved resource control c) lower computer expenses d) end user satisfaction e) reduced rate of growth in expenses

improved resource control

Enterprise systems improve management decision making in all the following ways except: a) determining the profitability of products. b) implementing standard definitions and formats worldwide. c) providing up-to-the-minute data on sales, inventory and production. d) improving forecasts of consumer behavior. e) providing more accurate sales and production forecasts.

improving forecasts of consumer behavior.

Which of the following is a limitation of using a financial approach to evaluate information systems? a) inability to assess the cost of technology b) inability to assess risk c) inability to measure ROI d) inability to control vendor costs e) inability to assess costs from organizational disruption

inability to assess costs from organizational disruption

One example of an implementation problem is a) inadequate user training. b) changes in job activities and responsibilities. c) poor user interface. d) reduction in labor force. e) project running over budget.

inadequate user training.

An example of using an external integration tool would be to a) create a PERT chart. b) hold frequent project team meetings. c) include user representatives as active members of the project team. d) define task dependencies.

include user representatives as active members of the project team.

Uncertainties in the supply chain often lead to: a) declines in production. b) increases in inventory across all tiers. c) a reduction in safety stocks. d) strategic changes in production plans. e) the bull whip effect.

increases in inventory across all tiers.

The central method used in a portfolio analysis is to a) survey a large sample of managers on their objectives, decision-making process, and uses and needs for data and information. b) interview a small number of top managers to identify their goals and criteria for achieving success. c) inventory all of the organization's information systems projects and assets. d) score proposed systems on a number of dimensions, and select the one with the highest score. e) perform a weighted comparison of the criteria used to evaluate a system.

inventory all of the organization's information systems projects and assets.

Object-oriented development could potentially reduce the time and cost of writing software because a) objects are reusable. b) object-oriented programming requires less training. c) iterative prototyping is not required. d) it's not necessary to use a formal methodology to design a system. e) a single user interface object can be used for the entire application.

objects are reusable.

Most knowledge workers require specialized knowledge work systems, but they also rely on: a) schools and universities. b) office systems. c) imaging systems. d) data transferring systems. e) external feeds.

office systems.

Which systems are worth sharing on a transnational basis, from a cost and feasibility point of view? a) core systems and any financial systems that can be easily integrated with each other b) financial and accounting systems c) core systems and worthwhile provincial systems d) systems that support decentralized units e) only systems that support functions that are absolutely critical to the organization

only systems that support functions that are absolutely critical to the organization

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of a) organizational and management capital. b) organizational routine. c) knowledge culture. d) knowledge discovery. e) knowledge.

organizational and management capital.

Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter? a) managerial users and methods b) organizational environment or culture c) platform d) user interface e) data from the business environment

organizational environment or culture

You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations? a) sociotechnical design report b) internal integration report c) information systems plan d) organizational impact analysis e) strategic planning document

organizational impact analysis

Changing organizational behavior by sensing and responding to new experience and knowledge is called a) organizational learning. b) knowledge networking. c) the knowledge value chain. d) knowledge management. e) change management.

organizational learning.

A(n)________ report is produced when a user enters various values in a pivot table to filter data. a) drill-down b) SQL c) production d) ad hoc e) parameterized

parameterized

Making judgments and taking action on the basis of narrow or personal characteristics is referred to as a) globalization. b) localization. c) particularism. d) cooptation. e) prejudicial.

particularism.

Most large companies with overseas operations have inherited: a) patchwork international systems from the distant past. b) enterprise systems developed by local firms. c) recently built technology platforms for international systems. d) global marketing systems developed domestically. e) transaction-oriented reporting based at the home office for overseas business.

patchwork international systems from the distant past.

The central method used in a scoring model is to a) interview a small number of top managers to identify their goals and criteria for achieving success. b) inventory all of the organization's information systems projects and assets. c) perform a weighted comparison of the criteria used to evaluate a system. d) survey a large sample of managers on their objectives, decision-making process, and uses and needs for data and information. e) calculate the return on investment for each system, and choose the system with the best return.

perform a weighted comparison of the criteria used to evaluate a system.

Which method would you use to develop risk profiles for a firm's information system projects and assets? a) real options model b) information systems plan c) scoring model d) TCO e) portfolio analysis

portfolio analysis

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of a) interest. b) knowledge. c) practice. d) expertise. e) professionals.

practice.

Which of the following is not one of the Simon's four stages of decision making? a) implementation b) design c) choice d) intelligence e) prediction

prediction

BI that is designed to determine the most likely effects of changes in the business environment is called a) environmental analytics. b) statistical modeling. c) big data analytics. d) predictive analytics. e) parameterized reports.

predictive analytics.

Selling the same goods to different targeted groups at different prices is called price gouging. cost customization. price discrimination. cost personalization. cost optimization.

price discrimination.

All of the following present challenges to developing global business systems except a) exchange rates. b) shortages of skilled consultants. c) foreign accounting practices. d) production costs. e) language differences.

production costs.

Software localization is important for global systems because a) only some users need to know English, while others can use their local languages. b) all users need to be trained in English to use global systems. c) productivity of employees rises when systems use their local languages. d) most managers around the world use English as their business language. e) computer programs are almost always written in English.

productivity of employees rises when systems use their local languages.

The ________ consists of systems analysts, specialists from the relevant end-user business areas, application programmers, and perhaps a) database specialists. b) corporate strategic planning committee c) project team d) IS steering committee e) project management group f) system planning committee

project team

The ________ is directly responsible for the individual systems project. a) systems planning committee b) project management group c) IS steering committee d) project team e) corporate strategic planning committee

project team

You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project? a) end-user development b) RAD c) JAD d) traditional e) prototyping

prototyping

Virtual reality systems a) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. b) enable acquiring, storing, and disseminating knowledge documents in a virtual world. c) provide an important source of expertise for organizations. d) provide architects, engineers, and medical workers with precise, photorealistic simulations of objects. e) allow groups to work together on documents.

provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.

CAD workstations a) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. b) provide an important source of expertise for organizations. c) allow groups to work together on documents. d) are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. e) facilitate employee learning.

provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.

Which of the following project management variables indicates how well the project satisfies management objectives? a) risk b) scope c) quality d) goals e) cost

quality

Which of the following is not one of the main benefits to implementing global systems? a) vast improvements in operation b) optimize use of corporate funds c) reduced hardware costs d) new economies of scale at production facilities e) superior management and coordination

reduced hardware costs

All of the following are intangible benefits of information systems except a) increased organizational learning. b) reduced workforce. c) employee morale. d) improved asset utilization. e) improved operations.

reduced workforce.

The bullwhip effect can be countered by: a) reducing information uncertainty. b) globalization. c) implementing a CRM. d) product differentiation. e) disintermediation.

reducing information uncertainty.

A software package evaluation process is often based on a series of questions sent to vendors, called a(n) a) systems design document. b) information systems management plan. c) strategic planning document. d) request for proposal. e) logical design document.

request for proposal.

Which of the following would not be considered semistructured knowledge? a) voice-mail b) videos c) e-mail d) memos e) request for proposals

request for proposals

Which process develops a detailed description of the functions that a new information system must perform? a) feasibility study b) test plan development c) systems design d) management plan e) requirements analysis

requirements analysis

Based on your reading of the chapter, e-commerce is a) still in a revolutionary phase. b) widely accepted by consumers, although technology is still quickly changing. c) well entrenched as a form of modern commerce. d) declining as users lose interest. e) not yet fully accepted by consumers, although much of its driving technology is firmly in place.

still in a revolutionary phase.

To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use a) user documentation. b) structure charts. c) Gantt and PERT charts. d) process specifications. e) data flow diagrams.

structure charts.

Checking store inventory is an example of a(n) ________ decision. a) structured b) procedural c) unstructured d) ad hoc e) semistructured

structured

If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision. a) procedural b) semistructured c) ad-hoc d) structured e) unstructured

structured

Which type of decision is calculating gross pay for hourly workers? a) ad hoc b) structured c) semistructured d) unstructured e) procedural

structured

In centralized systems a) systems development and operations occur in an integrated and coordinated fashion across all units. b) development occurs at the home base and operations are handed over to autonomous units in foreign locations. c) systems development is a combined effort of domestic and international units. d) each foreign unit designs its own unique solutions and systems. e) systems development and operations occur totally at the domestic home base.

systems development and operations occur totally at the domestic home base.

Expertise of organizational members that has not been formally documented best describes a) data. b) information. c) wisdom. d) tacit knowledge. e) experience.

tacit knowledge.

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification. a) linked b) documented c) referenced d) tupled e) tagged

tagged

A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed. a) COP b) taxonomy c) KMS d) intelligent technique e) KWS

taxonomy

Which of the following systems support a manager's role as leader of an organization? a) telepresence systems b) ESS c) MIS d) e-mail e) decision support systems

telepresence systems

When systems are created rapidly, without a formal development methodology a) the organization quickly outgrows the new system. b) hardware, software, and quality standards are less important. c) testing and documentation may be inadequate. d) end users can take over the work of IT specialists. e) IT specialists dominate the design of the system.

testing and documentation may be inadequate.

Unit testing a) tests each program separately. b) includes all the preparations for the series of tests to be performed on the system. c) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. d) involves testing the entire system with real-world data. e) provides the final certification that the system is ready to be used in a production setting.

tests each program separately.

Virtually all expert systems deal with problems: a) with imprecise rules. b) that are highly structured. c) of high complexity. d)of logic and control. e) of policy development.

that are highly structured.

Supervised machine learning involves: a) using very large databases to store common sense knowledge, then searching the database for patterns. b) training a neural network to identify digital photos of cars or other objects in a very large dataset, with humans assessing whether the machine is correct or incorrect. c) programmers supervising the machine learning program. d) complex computer programs that decide what they want to learn. e) programs that identify cats (or other objects) without human intervention.

training a neural network to identify digital photos of cars or other objects in a very large dataset, with humans assessing whether the machine is correct or incorrect.

The major dimensions of international systems architecture include each of the following except a) technology platform. b) transborder data flows. c) management and business processes. d) corporate global strategy. e) the global environment.

transborder data flows.

In terms of global business strategy, the governance of ________ firms has been likened to a federal structure with strong central management core of decision making, but considerable dispersal of power and financial resources. a) domestic exporter b) franchiser c) domestic importer d) multinational e) transnational

transnational

With a mobile Web app a) users access mobile Web apps through their mobile device's Web browser. b) the app requires the user to login to a Web service. c) the app can only work on certain mobile platforms. d) the app requires the user to sign onto a Web page. e) the app resides on the users device.

users access mobile Web apps through their mobile device's Web browser.

Which quality dimension of information is concerned that the data values of an information source fall within a defined range? a) timeliness b) consistency c) completeness d) validity e) accessibility

validity

While users are concerned about an information system delivering the information needed for work, designers might be concerned about: a) how operation of the system will change their daily routines. b) the procedures required to enter data into the system. c) what demands the system will place on the company servers. d) opening lines of communication with end users. e) accessing the data on iPhones and tablets

what demands the system will place on the company servers.