COMM 101: Chapter 7

What influences our listening?

-age -gender -nationality

When Trevor goes to a live theater performance, he remembers the main themes of the show, how well the themes were developed, and how credibly the themes were performed by the actors. Trevor displays which of the listening styles? A.) content-oriented B.) time-oriented C.) action-oriented D.) people-oriented

A.) content-oriented

Paula listens to her manager very intently so as not to miss anything she needs to do. Yet when she talks to her mother, Paula listens sympathetically when her mom says she isn't feeling well. This demonstrates how _____ plays a role in listening. A.)context B.)vocal cues C.) social status D.) community

A.) context

Mindful listening involves three elements: (1) the desire to get the whole message, (2) the willingness to place your agenda lower in priority than the speaker's, and (3) _____. A.) the ability to eliminate noise barriers B.) the desire to demonstrate empathy C.) the ability to necessitate change D.) the need to provide effective feedback

A.) the ability to eliminate noise barriers

What listening decision can open up opportunities for new experiences that may alter our thinking or behavior? A.) choosing to cut ourselves off from listening B.)choosing to listen together C.)choosing to listen selectively D.)choosing not to listen

B.) choosing to listen together

When 16-year-old Juno tells her parents that she is pregnant, they feel disappointed but respond with support. Their disappointment is an example of what part of the four stages of listening? A.) reacting B.) evaluating C.) hearing D.) responding

B.) evaluating

Bryan listens carefully when the endodontist explains how to care for his mouth after his wisdom teeth are removed. Which societal force is affecting Bryan's communication behavior? A.) community B.) social hierarchy C.) vocal cues D.) age

B.) social hierarchy

Monique enjoyed Professor Kirchoff's class because her lectures were well-organized and error-free, and she always asked the students if they had any questions about the topic. Monique is a(n) _____-oriented listener. A.) time B.) content C.) action D.) people

C.) action

After the first day of accounting class, Shondra stopped to talk with three other students and after a friendly exchange, discovered they enjoyed playing tennis as much as she did. She asked if they wanted to get together for a match later that week. Which listening style is Shondra displaying? A.) time-oriented B.) action-oriented C.) people-oriented D.) content-oriented

C.) people-oriented

Gaelynn assumes the older staff member in the wheelchair isn't a qualified research librarian, so she goes in search of someone else to answer her question. Gaelynn is letting _____ affect her listening abilities. A.)context B.)education C.)physical appearance D.)social status

C.) physical appearance

Which question is unimportant when making an ethical decision to listen to information that was not intended for you? A.) Would any benefit result from listening to the message? B.)What are the privacy expectations of the intended recipient of the message? C.)What are the expectations of the individual who sent the message? D.) Will anyone else know if I listen to this message?

D.) Will anyone else know if I listen to this message?

In the small rural community where Ken lives, the firehouse whistle sounds at noon each day to signal to the farmers that it's time for lunch. The whistle is an example of _____. A.) a demographic B.) lurking C.) a vocal cue D.) a soundscape

D.) a soundscape

The sound waves that a person picks up when something heavy falls to the floor are part of the _____ stage of the listening process. A.) responding B.) evaluating C.) understanding D.) hearing

D.) hearing

Which of the following is a component of mindful listening? A.) the ability to apply filters based on social hierarchy B.) the desire to block out extraneous information C.) the choice not to listen D.) the willingness to place your agenda lower on the priority list than the speaker's

D.) the willingness to place your agenda lower on the priority list than the speaker's

assessing your reaction to a message

Evaluating

Which of the following best demonstrates how listening has a positive impact on the brain?

Having better listening skills can improve memory

occurs when you pick up on sound waves directed towards you

Hearing

Four Stages of Listening

Hearing Understanding Evaluating Responding

Because they require you to pay attention to content, _____ listening skills are especially important in a college classroom.

Informational

People-Oriented Listening

Listener prefers a friendly, open communication and an interest in establishing ties with others **Supportive listening skills**

Time-Oriented Listening

Listener prefers brief, concise speech **Don't want to waste time on irrelevant details**

the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages

Listening

the way people prefer to receive oral information

Listening Styles

When his spouse walked in the door and said, "Guess what happened today?" Evan just shrugged and shook his head instead of answering. Which stage of listening is Evan using?

Responding

showing others how you regard their message

Responding

After listening to her sister describe what had happened at work that day, Monica realized she was now supposed to try and figure out if this was a good thing or a bad thing for her sister. Which stage of listening does this represent?

Understanding

interpreting the messages associated with sounds

Understanding

good listening skills can enhance ________________ performance

academic

having better listening skills can improve your memory, give you a broader knowledge base, and increase your ___________ ________

attention span

Listening is good for one's health. It increases ____ and _____ levels to the brain

blood and oxygen

Psychological Barrier

boredom; preoccupation; distraction (cell phone); emotions

Nadia would rather engage in a debate on a topic than listen to a speech about it. She is a(n) _____-oriented listener.

content

Physiological Barrier

hearing disability

What is the essential first step in improving our listening skills?

identify our poor listening behaviors

For college students, learning about listening is especially important because _____.

it is their primary communication activity

Action-Oriented Listening

listener focuses on CONTENT and immediately getting to the meaning of a message. The content is well-organized and error-free **Informational listening skills required**

Content-Oriented Listening

listeners favor the details of said message (prefer debates or other argumentative content) **critical listening skills required**

A set of "attitudes, beliefs, and predispositions about the how, where, when, who, and what of the information reception and encoding process" refers to _____.

listening style

Physical Barrier

noisy environments, physical discomfort, fatigue

Better listening is also linked to enhanced___________ relationships

personal

Which aspect of social hierarchy is demonstrated by the fact that people tend to pay attention to what celebrities say and do?

social status

Soundscape

the everyday sounds in our environments (i.e. church bells; ring tones; elevator music)

Poor Listening Habits

wandering, rejecting, judging, predicting, rehearsing

Conflicting Objectives Barrier

when your mind is thinking of something else. Ex: Going threw a break up.

Listening is a highly desired ________________ skill

workplace