COMM EXAM 2

Three aspects of socialization

- Communication during the employment interview - new comer information seeking tactics - role development processes

Role taking phase 1

A superior attempts to discover the relevant talents and motivation of the member through testing sequences

As children, we learn about potential creatures from our parents in our teachers. This process is a form of... - Anticipatory socialization - Metamorphosis - Exit socialization - encounter socialization

Anticipatory

Three phases of socialization

Anticipatory socialization, encounter and metamorphosis

The _______ proposes that group research needs to consider factors such as shifting membership, permeable, group, boundaries, and interdependence with an organizational contexts

Bona fide groups perspective

The idea that decision makers attempt to make logical decisions, but are limited cognitively, and by the practical aspects of organizational life is called - bounded rationality - Intuitive, rationality - analogical rationality

Bounded rationality

In-Group

Characterized by high trust, mutual influence, high rewards, high support and latitude in task development

Out-Group

Characterized by low, trust, formal authority, low rewards, low support and tasks, based on job description

Integrative bargaining resembles which of the following conflict management styles

Collaboration

Interorganizational collaboration

Collaboration and intergroup settings that emphasize that dynamic, fuzzy, and multiplex relationships among organizations and organizational actors

Putting them in cold argue that negotiation is a ginger practice in which thE _____ characteristic is valued

Competition

What are the five conflict management styles?

Competition, collaboration, compromise, avoidance, and accommodation

Suzanne, Kyle, and Monique have been arguing for days over how they were going to divide up the responsibilities for the group project. They finally arrive at a consensus after their instructor told them they need to make a decision. What phase of group decision making are they in? - conflict - Emergence - Reinforcement - Orientation

Conflict

T or F : Research has definitely suggested that the socialization process focuses solely on role related information

F

T or F : a newcomer that perceives a high level of social cost associated with an inquiry is most likely to use a relatively straightforward information seeking tactic, such as an over question?

F

T or F: Organizational exit is an event

F

T or F: Intuitive decision-making earlier occurs and organizations because it does not follow a logical search for solutions, where, as organizational behavior is most often rational

False

T or F: Pools multiple sequence model identifies the types of communication that lead to effective decisions

False

T or F: one of the strength of the conflict styles approaches that it allows researchers to examine the extent to which individuals change their tactics during interaction with others and complex situation

False

The role of communications more pronounced in arbitration and mediation

False

In our group member is most likely to experience which of the following - Mutual influence - high support - Latitude in task development - Formal authority

Formal authority

Five stages of normative model of decision making

Formulation, concept development, detailing, evaluation, implementation

What's the order of stages of nuts, normative decision making model?

Formulation, concept development, detailing, evaluation, implementation

Phase model of decision making

Groups go through a series of phases. They systematically attempt to reach decisions, including orientation, conflict, emergence, and reinforcement.

The affective model of participation in space on the works of.... - System theorist - Classical management theorist - Human relations theorist - Human resources theorist

Human relations theorist

Synoptic knowledge

I'm shark representations are encoded and instruction manuals or expert system

What are the three types of conflict frames?

Identity frames, characterization frames, management frames

What are the three I's of conflict?

Incompatible goals, interdependence, interaction

Which of the following terms best describes how newcomers try to change the organization to meet their own needs? - individualization - assimilation - Information seeking - Socialization

Individualization

_____ is most concerned with tracking data in developing process is for cataloging and retrieving those data

Information based knowledge management

Which of the following has been found in research about interviewing?

Interview questions have a great deal of variability

What are the four phases of conflict in order?

Latent conflict (1) Perceived conflict (2) Felt conflict (3) Conflict aftermath (4)

A third-party who exercise control over the communication process, but holds no decision. Power is known as a

Mediator

_________ describe the stage where new employees have made the transition from outside to inside - Exit socialization - Metamorphosis - Anticipatory socialization - encounter socialization

Metamorphosis

Functional theory of group decision making

Model the argues that effect of decision making depends on groups attending to critical functions, are group communication

Bona fide groups

Naturally occurring groups that deal with factors, such as shifting memberships, permeable group, boundaries, interdependence within, an organizational context

Integrative bargaining

Negotiation strategy where the conflicting party, sure to maximize games for both parties. It is characterized by open communication and arrival at creative solutions.

A job interview is a form of... - Exit socialization - Metamorphosis - Anticipatory socialization - Encounter socialization

Not D

The ____ phase of the rule development process involves the supervisor assigning tasks too. It's important to learn about this important skills and motivations. - Role routinization - role creation - role taking - role making

Not b

During which stage of normative model does a group, identify all the likes and dislikes within the group? - detailing - Evaluation - Formulation - Implementation

Not detailing

If a newcomer, so it's information by watching behavior and salient situation, she is using which of the following information seeking tactics? - indirect questions - Observing - Surveillance - Testing limits

Observing

Newcomers typically receive role related and ______ information during socialization

Organizational culture

Four phases of decision making

Orientation, conflict, emergence, and reinforcement

Affective model

Participatory decision making process that seeks satisfy employees higher order needs in order to increase job satisfaction

What factors influence conflict management?

Personal factors, relational factors, cultural factors

Symbolic convergence theory

Perspective that considers the role of communication such as stories and jokes, and creating a feeling of group identity

Felt conflict is characterized by

Planning how to manage the conflict

Which paradox of pre-participation is characterized by the comment be independent just as I have commanded you! - Power - Identity - Structure - Agency

Power

Role Making Phase 2

Process of Marcin evolution from the supervisors, giving the role in the subordinate, taking it to the member, seeking to modify the nature of the role in the manner in which it is enacted

Cognitive model

Purchase of factory decision making process at 62 improve the upward and downward flow of information in the organization by including those closest to the work

Normative model of decision making

Rational and logical decision making process in which members notice a problem, carefully to find it, search for relevant information, develop a set of options, and evaluate them according to carefully developed criteria

An ______ will provide an interview with accurate information about what can be expected in the job. I can help reduce voluntary turnover as a newcomer does not experiences much reality shock. - disguise conversation - Structured interview - Realistic job preview - Positive impression

Realistic job interview

Interviews can be used as tools for...

Recruiting and screening, information, gathering, socialization

If Sarah is able to negotiate with her boss about giving the responsibility for making the morning coffee to another worker in the department, she is probably in the ______ phase of her role development. - Role routinization - role creation - role taking - role making

Role making

Content of socialization - the two classes of information that must be grasped during the socialization process

Role related information and cultural information

The lender member exchange model, divides role development into three phases...

Role taking, role making and role routinization

Information seeking habits

Seeking information that helps new organizational members adapt to the rules, and the norms and values of the organizational culture such as over questions and direct questions third parties, testing limits, disguising conversations, observing, and surveillance

Encounter

Since making stage that occurs when a new employee enters organization. The new comer must let go of old rules and values and adapting to the expectations of the new organization.

Distributive bargaining

Strategy in which conflicting parties work to maximize our own game and minimize their own losses

The ______ considers the role of communication such as stories and jokes, and creating a feeling of group identity in the group decision making process - multiple sequence model - Bona fide groups perspective - Symbolic convergence theory - groupthink theory

Symbolic convergence theory

Instruction manual is an example of...

Synoptic knowlefe

Bounded rationality

The cognitive (humans are not always perfectly logical) and practical (limits in time and resources) limitations that exist, when making a

Cultural information

The norms behaviors narratives truisms in the way that an individual must understand to function within an organization

Role routinization phase 3

The phase in which the role of the subordinate and expected behaviors of the supervisor are well, understood by both parties

Socialization

The process by which an organization influences the adaptation of individuals as they learn about the requirements of the job

Lender member exchange theory

The rule, development process of rule, taking, rulemaking and roll routinization that occurs through ongoing interactions with the supervisor other organizational leaders

Role related information

The skills, procedures and rules that an individual must grasp to perform on the job

Metamorphosis

The state reached at the completion of the socialization process. The new employee is not accepted as an organizational insider.

Anticipatory socialization

This occurs before entry into the organization. It encompasses both socialization to an occupation and an organization.

assimilation

Those ongoing behaviors and cognitive processes by which individuals join, become integrated you and exit organizations

Conflict can only occur with the presence of the following three components Inc. available goals interdependence and interaction

True

Research shows that individuals who framed conflict in terms of those losses will much more likely take risks region impasse and seek are arbitration, then those supreme conflict in terms of gains

True

T or F: collins argues that from an economic and political standpoint, participatory management is an evitable and ethically superior to authoritarian alternatives

True

T or F: workplace democracy involves realizing the standards for a democratic society in the workplace

True

Cultural knowledge

Understandings of particular, Scisson systems, allow organizational actors to act in coordinated

Improvisational knowledge

Understandings people Use when they encounter unusual situation, and must move beyond what is encoded in synoptic knowledge

A group which goes through the traditional sequence of orientation, problem, analysis, solution, and reinforcement is utilizing which decision path type? - Unitary sequence - Solution oriented - Complex celiac - Multiple sequence

Unitary sequence

Individualization

When an employee changes some aspect of the organization, to better suit his or her needs abilities or desires

Distributive bargaining is characterized by

Win lose situation