COMM quiz CH 15, Ch 15: Delivering Presentations

#3 TYPE casual dress

(RARE) sometimes have casual fridays but you still need to be professional most people forget

#2 Type *business casual* dress 1. projects ... 2. types

*(MOST COMMON)* 1. more relaxed feel but still high standard of professionalism 1. *high-level* business casual and *low level* business casual

#1 WAY *field questions* -benefit (2)

*(Q&A) portion* - 1.shows interest in audience concerns 2.clarify points misstated or ommitted

SOFTEN model of *nonverbal communication* 1. s 2. o (2) 3. f (2) 4. t(2) 5. e (3) 6. n (2)

*S= smile* - positive , friendly *O= open stance* - arm by side and palm up = warm, inviting *F= forward lean* - slight lean and upright = confidence and interested *T= tone* - voice enthusiasm and project for confidence, and reasonable pace *E= eye contact* - connection, trust, see their reaction *N= nod* - show affirmation and acceptance of audience = positive connection

How can you *Maintain Authenticity with your Presentations*

*constantly* develop technique that focus on *Strength* BUT NOT TOO much because can become fake

#2 STAY FLEXIBLE why is it important to *focus on needs of audience* (2)

- sometimes presentation gets off course when audience raise question or comments 1. must adapt and anticipate questions 2. know immediate needs so you can modify presentation on request

*Strategies for Field Questions* 1. pause before answering (2) 2. be honest (2) 3. show appreciation (2) 4. be concise (2) 5. reframe question to match agenda

1. - give best answer - impression of thoughtful and calm 2. - dont get too passionate or too confident - admit if you do not know something and and say you will research continue conversation later 3. develop emotional bond by thanking, validating question 4. -might not interest everyone IF REALLY INTERESTED can engage more -prevent going off topic 5. find way to go back to key message if they ask a question off topic

Ways to Boost Credibility with *External Presentation* Before (2) During (3) After (2)

1. -people introducing you - make background available online 1. -show you know content well -caring about connecting emotionally with audience - adapt to their needs 3. - open, honest - following up: audience may raise issue or ask for additional info

3 Types of *business attire*

1. *formal* business dress 2. *business casual* dress 3. *casual* dress

Six Ways to *stay flexible*

1. arrive early 2. focus on need of audience 3. when you lose your place do not panic 4. never tell your audience things haven't gone as expected 5. always have plan B 6. know what key message are

#1 USE ROOM Position yourself close to them (2)

1. check vantage point of room and determine which spot will get your the most eye contact 2. look at where they are sitting to see how close to get, all siting in the back so move closer

Having a presence means (4)

1. commanding attention 2. respect for ideas 3. engage with listeners 4. inspire audience to action

#2 WAY Why should you MINGLE *after* the presentation (2)

1. connect with people further for future endeavors 2. get feedback

#2 BUSINESS CASUAL *low level business casual* 1. project (2) 2. what- how is it different (3)

1. creativity and friendliness 2. no tie or suit jacket( can be polo) and conservative footwear

4 Types of stances = less open and warm

1. crossing legs 2. folding arms 3. hands on hips 4. grip podium

How should you rehearse (3)

1. either in mind or out loud but preferable out loud 2. video tape - get audience view 3. can use notes but rehearsing determine if you actually need it sometimes can be too much or distracting (not necessarily a weakness)

6 Strategies when *presenting in groups*

1. everyone understands obj and key message 2. decide on roles 3. united front - stand together 4. refer to one another's points 5. transition effectively 6. being supportive audience member

#1 TYPE *formal* business dress 1. projects (2) 2. wear (2)

1. executive presence and seriousness 2. suits and collared shirt, ties - dark and conservative

*3 Major ways* to interact with audience

1. field questions during 2.mingling 3. follow up after

3 ways to* focus on people*

1. making people subject of number sentence (humanize presentation) 2. *introduce colleague* by name - so people feel like they are getting to know individuals 3. mention audience name

#3 Keep your material and rehearse 4 benefits of rehearsing - do most people rehearse?

1. more confident with content 2. fix weak areas 3. emphasize parts 4. know time limit so how much to add/remove - NOOOOO most people do their first run-through

#2 TEAM STRATEGY *decide on presentation role * - 3 roles in presentation - what is a *big mistake* that occurs

1. open and close 2. explain certain info 3. respond to questions People assign role too early and work independently up until presentation SHOULD BE DONE THROUGHOUT ENTIRE PROCESS

#3 STAY FLEXIBLE What 2 things should you do *when you lose your place* INSTEAD of panicking? (2)

1. pause and regain composure - people will not notice the few seconds 2. repeat last statement to regain though process

*5 strategies* for answering field questions

1. pause before answering 2. be honest 3. be appreciative 4.be concise 5. reframe question to match agenda

#6 *Using Room to Advantage* - how do you connect the best to people (3)

1. position yourself close to them and establish eye contact 2. move around but do not be distracting 3. use podium and table strategically

#1 BUSINESS CASUAL *high-level business casual* 1. projects (2) 2. how is different from professionalism (3)

1. productivity and trust 2. no tie, mismatch colors, no panty hoes

#3 WAY follow up (2)

1. promise for additional info 2. quick email thanking people for ongoing professional relationship

6 Recommendations to *not be nervous*

1. relaxation techniques 2. be aware of breathing 3. visualization 4. focus on friendly faces 5. food/ drink intake 6. get comfortable with audience

*2 Goals* of Presentation Delivery

1. right style and tone 2. having a "presence" - something great speakers have

Why is feeling nerves not necessarily bad (2) -when does it become dysfunctional?

1. shows *you care* about effective presentation 2. heighten ability to deliver forcefully and passionately *DYSFUNCTIONAL* - when impair ability to deliver content

#4 STAY FLEXIBLE why should you RESIST the urge to tell audience *things haven't gone as expected * ?(3)

1. sounds like an excuse 2. take away from key message and credibility 3. they would not have known

#3 TEAM STRATEGY How do you become a *unified front*? (4)

1. stand together 2. be active when other teammate presents 3. maintain eye contact with audience 4. wear same attire

#1 RECOMMENDATION TO NOT BE NERVOUS *engage in relaxation techniques*

1. stretch 2. meditate 3. hike/exercise 4. music 5. movie 6. thinking about things you are grateful for 7. mind go blank 8. counting backwards from a100

#1 THING AUDIENCE EXPECT *Presenting Video Tips (8)* 1. lights dimmed 2. do not start slides right away 3. speak to audience not screen 4. interpret do not read slides 5. preview slides before showing 6. use remote control 7. do not stand in front 8. blank slides

1. take focus off you and people sleep 2. opening = too valuable so make personal connection 3. *most important strategy* = face people 4. because become narrator - draw attention to you by elaborating (and some people read faster) 5. introduce slide so focus on you 6. more eye contact 7. avoid standing in front of slide projection 8. strategic - for no distraction

4 examples of *unexpected circumstance* with giving speeches

1. unfamiliar/intimidating audience 2. tech failure 3. pressure to perform with skeptical audience 4. speech is recorded

Audience amount of Energy and Nodding 1. Early Morning 2.Afternoon and Night

1. use *medium energy and conversational tone* because audience has low energy 2. increase expressiveness and energy

With an *internal presentation* what do you want to change (2)

1. view of yourself 2. increase perceived credibility

#4 TEAM STRATEGY why should you *Refer to One Another's Point*? (2)

1. you connect with you teammate 2. show you are unified ex) As Latisha mentioned

#4 Why should you make your speech *focused on people* (3)

1.more likely to trust and commit to them 2. they like to hear about people 3. help dry facts/stats by

Which of the following can be the topic of an informative presentation?

All options are correct

Ways to increase your credibility with *internal presentation* 1. Competence 2. Caring (2) 3. Character

COMPETENCE: show understanding of issue CARING: -don't be self serving - frame idea that benefit company and stakeholders -CHARACTER: display honest and openness

How does *attire help younger people* ?

DO NOT have traits of *authority or competence* (instead they are friendly) so they can dress it

#5 TEAM STRATEGY What should you be cautious of to *transition effectively* ?

DO NOT take away opportunities from your team to showcase their best points ex) I've share ...now nick will share ... ex2) DO NOT SAY ive shared, now latisha will say how you can even save 10,000 let her ay it

Demonstration speeches define a term or idea and provide answers to "what" questions.

False

Information overload refers to the experience of a speaker who has too much information to cover in his or her time limit and feels unsure about what information to include and what to leave out.

False

Informative speeches about issues involve the important dimensions of potential courses of action.

False

Most audiences find it condescending when a speaker defines terms for them, preferring to look up words for themselves later if they are unsure of their meaning.

False

Process speeches must go beyond just explaining how something is done. The speaker must demonstrate how to do something to be effective and keep the audience's attention.

False

#2 USE ROOM *move around but avoid being distracting * 1. GOOD 2. BAD (2)

GOOD: if 5-10 min , moving around is engaging because it gives spatial proximity BAD: pacing = nervous, getting too close is hovering and weird

#3 USE ROOM podiums 1. Good 2. Bad (3 )

GOOD: stand upright to achieve authority or formality BAD: lean, gripping = nervous, can be a barrier to connection without it can be friendlier

The authors of your textbook explain that informative speakers have several goals and strategies at their disposal as they tailor a speech to their audience. Which of the following is NOT one of those goals or strategies?

Get the audience to follow through on their commitment to the topic.

_________ exists to increase an audience's understanding or knowledge about a particular topic.

Informative Speaking

________ explanations help people understand ideas that are counterintuitive.

Transformative

"Popular dark roast coffees include Italian and French roast coffees" illustrates definition.

True

Definition by synonym defines something by using words that mean nearly the same thing.

True

Important events in a speaker's life can serve as a basis for effective and interesting informative presentations.

True

Informative speaking should always be appropriate and ethical.

True

To inform the audience, you must gauge what the audience already knows.

True

#2 THING AUDIENCE EXPECT *handouts* - when TO USE (2) - why NOT TO use it - when to distribute

WHEN TO USE: -for detailed, numerical info difficult to project on a screen - want audience to fill out info WHEN NOT TO: distract attention from you AT THE END OF PRESENTATION (not beginning because those are the critical moments they form an impression)

Is experiencing nervousness or fear normal??? - especially (2)

YESSSS especially in *unpredictable and high-stakes * ex) one of adults biggest phobias behind snake

#5 STAY FLEXIBLE always have plan B - 2 situations

be prepared if your 1. powerpoint does not work 2. handout has typo you need to speak without them

Why is it *important to pay attention* to audience reaction (2)

because 1. see how people are responding 2. see if they are misreading nonverbal

Why is *first run throughs* bad

because *audience and speaker see two sides of speech*. speaker has *adrenaline* so it looks good but audience see disorganization and ineffectiveness

#5 why to *Stay Flexible* during presentations ? - what should you do instead?

because presentation rarely go as planned THUS know content perfectly so your can adapt

Why is evaluating your voice difficult ? 1. too fast, too slow

because too fast = nervous but too slow = boring and unprepared - the way we hear our voice is different from the way listeners hear it

#7 Why is it good to dress for success?

big impacts way people perceive you during presentations and work ex) more people promoted

*Most critical parts* of presentation to not be nervous and deliver

call to action

"Today, the term dry run is often used to refer to a rehearsal. This meaning originated in the field of firefighting, where dry represented a practice drill in which the hoses were turned off, and run simply meant a response to a fire alarm, whether real or for a drill." What type of definition is represented in this statement?

definition by etymology

A ______ combines explanatory narration and physical demonstration. It often answers "how" questions.

demonstration speech

The goal of a _______ is to paint a mental picture for the audience. It allows the speaker to clearly and vividly portray places, events, persons, objects, or processes

descriptive presentation

#1 TEAM STRATEGY *be clear with one another in objective and key message * what is the *PRIMARY CHALLENGE* for team presentation? - solution

ensuring cohesive know goals = mention goals alot =more cohesive and smooth

_______ are complex and provide reasons of causes and demonstrate relationships; they answer "why" questions.

explanatory speeches

What is the *most important SOFTEN components* to audiences

eye contact because they judge *truthfulness* by it

#4 RECOMMENDATION focus on friendly faces initially to gain composure and confidence

look at audience who is friendly to help calm nerves in important fist moments and then look at bosses

Risk of field questions - solution

may ask difficult questions = off topic - reinforce key message to address audience needs

#5 RECOMMENDATION watch food and beverage intake

minimize caffeine = less jitters less dairy = coat mouth and throat - less smooth

As a *RULE*, you should generally dress up slightly ______ formal than audience

more

#7 What do audience members *judge your credibility on* ? - what model will help to aid this

non-verbal behaviors SOFTEN model of nonverbal communication

Which of the following adjectives describes an informational speaker?

objective

ESTABLISH CREDIBILITY *External presentation * - who are you presenting to -when do you have opportunities to boost credibility

people with *superficial impression* of your credibility - before, during, after presentation

#3 RECOMMENDATION practice *visualization*

play out presentation and see yourself succeeding in your mind

#1 *Establish Credibility* internal presentations who are you presenting to?

presenting to people who know you well and have impressions of your competence, character, caring

#1 STAY FLEXIBLE *arrive early* Why (3) when should you arrive for new place

prevent any surprise of 1. equipment 2. room layout 3. people - 1-2 hours early

A(n) ________ explanation explains the big picture and models key dimensions of some phenomenon for a typical audience.

quasi-scientific

#2 RECOMMENDATION be aware of breathing taking deep full breaths => (3)

take deep, full breaths = 1.less anxiety 2. improve tone 3.more confident posture

#6 STAY FLEXIBLE why do you need to know your *key message*? (2)

they are *most important* of presentation SO need to emphasize them and take out other parts if you lose time

What does *leaning back - slouching, lowering shoulders* = (2)

timidity and lack of confidence

#6 RECOMMENDATION why should you get comfortable with audience member *before* starting your presentation ?

to break the ice

2 things audience expect with delivering presentations

visuals and handouts

#2 Why is it important to *Maintain authenticity* during your presentation? - goal

when you do a presentation people judge you on your authenticity *GOAL*: present *real self* to audience ex) speakers aren't successful because they focus too much on copying famous speakers and thus it is weird and not authentic

#6 TEAM STRATEGY 4 Ways to be *supportive audience member* - why is it important

will be audience more than presenter 1. show interest with eye contact and sitting up straight 2. dont be distracting 3. comment stay on topic 4. show appreciation