Communication/ HST
a colleague tells you that you have documented a patient's health insurance information incorrectly. how should you respond?
"thanks. could you please explain what i did wrong?"
what emotion or attitude can create a communication barrier?
indifference
After entering a patient's room, what should you do first?
introduce yourself
why is verbal communication often the most effective way to communicate?
it allows for instant feedback,clarity, and understanding.
what describes all parts of a patient's history?
it is confidential
what is NOT a method of nonverbal communication?
lay terms
what is not a method that health care workers and patients can use to overcome a hearing challenge?
looking at the patient's chart when speaking
What is true of patient education?
patient questions often create patient education situations.
what is a benefit of oral communication over written communication?
provides immediate feedback.
what refers to the physical space between people?
proximity
which actively listening technique involves empathy?
reflection
according to the communication process, who provides information?
sender
what is a good way to respond to constructive criticism?
show appreciation
what is the best position for a health care worker who is interacting with a patient in a wheelchair?
sitting
what is another term for "symptom"?
subjective observation
what does being sensitive to boundaries mean?
the ability to recognize the emotional and physical limits of others.
in verbal communication, how is emotion expressed?
tone of voice
what can a health care worker do to ensure that a patient understood medical information?
use appropriate lay terms
what is true of communication barriers?
when someone is preoccupied with their own personal problems, they can miss much of the message coming from another person.
a patient in your care has found out that he is terminally ill. what should you do?
with sincerity, let him know that you are saddened after learning of his situation and ask if he wants to talk about it.
what can be caused by a rushed encounter with a patient?
you overlook important patient information
How should subjective statements by the patient be documented?
Exact words in quotation marks
what is a proper telephone greeting?
Name of the facility, department and name of the person.
What is a method that health care workers and patients can use to overcome a speech challenge?
Require only brief answers
clinging to the established method of doing things is known as what?
Resistance to change
True or False. you must learn to give and accept direction.
True
True or False.you must overcome personal issues and focus on performing your job well and with courtesy.
True
what formed of communication is used to indicate informed consent?
Written
what is an example of working well when confronted with a bias?
a patient does not speak your language. you smile kindly and offer to get an interpreter..
what does a receiver do to decode a message?
apply their own frame of reference
what is the best way for a health care worker to elicit important information from a patients?
ask broad questions
The physician asks you to send in a prescription for a patient, but you cant quite read the amount that is being prescribed. what should you do?
ask the physician to clarify the number of pills being prescribed.
what should be done when giving constructive criticism?
choose words carefully
which actively listening technique involves asking questions to get a more concise explanation?
clarification
what is the term that describes "anything that interferes with effective communication"?
communication barrier
what is a method that health care workers and patients can use to overcome a vision challenge?
describe what is happening
what is the best definition of communication?
exchanging messages
what should done if you are concerned about a patient's ability to understand important information?
get permission from the patient to speak with a family member.
