Communication Skills Compend
Bob debated with himself as to what the correct answer to the question was, but finally chose the correct one. This is an example of
of Intrapersonal communication
the pope reads his speech word-for-word from a prepared text this is an example of?
of a manuscript speech
John's speech instructor told John that he would have to speak a little louder. John needs to work on which area of public speaking?
on Volume
What is feedback?
the descernible response of the receiver.
External communication includes? 1. personal letters 2. congratulatory notes 3. Memos 4. Letters of reference - 1 and 2 - 1, 2 and 4 - 3 and 4 - 1 and 4
- 1, 2 and 4
words that are pronounced like another word but have a different meaning and are usually spelled differently are? -antonyms - hyphenations -homonyms - synonyms
- Homonyms
what do we call business communication that are sent to receivers with a company? -external communications -frontal communications -internal communications -channel communications
- Internal communications
the type of communication which refers to those aspects of communication behavior that occur within the individual is? -interpersonal communication -intrapersonal communication -ambiguous listening -attending
- Intrapersonal communication
An approach to conflict resolution in which neither party achieves its goals is - win - forfeit - win - win - lose - lose - lose - forfeit
- Lose-lose
the pope reads his speech word-for-word from a prepared text. This is an example of? - impromptu speech - manuscript speech - extemporaneous speech - Memorized speech
- Manuscript speech
what type of communication refers to the wholesale distribution of identical copies of the same message to persons or receivers unknown to the sender and unknown to each other in any sense of interaction? -professional -mass -public -interpersonal
- Mass
A worker is drilling a hole in the street just outside of the classroom making it nearly impossible for the student to hear the instructor. This is an example of ? -faulty assumptions -defensive listening -noise -feedback
- Noise
What is the term that is defined as "dealing with the meaning of words?" - syntax - attending - semantics - relative terming
- Semantics
which of the following initiates the communication process? -receiver -channel -barrier -sender
- Sender
which of the following types of listening would involve listening in which the goal is to help the speaker solve a problem. -empathetic listening. -Informational listening. - Evaluative listening. -Attending listening
- empathetic listening
Linda was attending an Optimist Club meeting and after her arrival was asked to give a speech concerning her vocation at the meeting. This is an example of: - impromptu speech - extemporaneous speech - memorized speech - manuscript speech
- impromptu speech
which is a an example of a misinterpretation of a non-verbal symbol? -personal space -voice -touching -objects
- personal space
which is a misinterpretation of a verbal symbol? -relative terms -voice -touching -objects
- relative terms
which of the following is NOT a general purpose for making a speech? -to inform or explain -to persuade -to entertain -to distract
- to distract
which of the following types of listening would involve listening in which the goal is to help the speaker solve a problem? -empathetic listening -informational listening -evaluative listening -attending listening
-Empathetic listening
which is a confirming response with more than one meaning? -euphemism -ambiguous -faulty assumptions -semantics
-ambiguous
A disconforming response with more than one meaning, leaving the other party unsure of the responder's position is a (an): - ambiguous response - attending remark - euphemism - faulty assumption
-ambiguous response
all of the following are considered appropriate opening techniques for a speech except? -apologizing -asking a question -quoting an important person -telling a joke
-apologizing
the emotional tone of a relationship as it is expressed in the messages that the partners send and receive defines which of the following terms? -enviornement -climate -proximity -connotation
-climate
to end a sentence in which the last word is abbreviated you should use a ? -hyphen -period -comma -semicolon
-period
the ideal time limit for a speech is?
20 minutes
what term is defined as 'when all group members are in agreement?"
A consensus
what type of listening involves listening to understand another person or idea?
Informational listening
external communication is?
Is Any communication that goes beyond the doors of your business
which of the following is a common cause of nervousness?
Poor preparation
what describes the process of deliberately revealing information about oneself that is significant and that would not normally be known by others?
Self disclosure
which of the following terms is synonymous with Loudness of a voice?
Volume is synonymous
a speech that is delivered word for word from a prepared text is called a?
a Manuscript
what type of speech is learned and given without a written text?
a memorial speech
a speech that is planned in advance but is presented in a direct, conversational manner is?
an Extermporaneous speech
what is the term that is described as the believability of a speaker or other source of information?
an Impromptu speech
a receiver focusing on the speaker's voice, screening out all other stimuli is an example of?
an example of Attending
Sarah is listening to Cathy and trying very hard to understand her ideas on the subject. This is an example of?
an example of informational listening
a worker is drilling a hole in the street just outside of the classroom making it nearly impossible for the students to hear the instructor this is an example of?
an example of noise
More pleasant sounding words used in the place of more direct, less pleasant terms are
are Euphemisms
Incorrect thoughts that lead us to believe that we have heard the message before are
are faulty assumptions
the objective, emotion-free meanings of a term are known as?
as Denotations
words that have more than 1 dictionary meaning are referred to as?
as Equivocal terms
What is the act of attempting to influence the behavior and thinking of another person or group of people called?
called Persuasion
Excessive written or verbal communication would be considered
considered a Message overload
the arrangement of words in a sentence defines?
defines syntax
all of the following are important with regard to a speakers awareness of the audience when choosing the speech material except? -knowing the demographic of audience -knowing any prejudices of audience -knowing common interests between speaker and audience -knowing the personal background of the introductory speaker
except knowing the personal background of the introductory speaker
all of the following would be considered proper with respect to use of a visual aid except
except statistics demonstrated by the visual aid should not be rounded off
the Ideal time limit for a speech is?
is 20 minutes
Listening in which the goal is to judge the quality or accuracy of a speaker's remarks is
is Evaluative listening
a complete sentence that describes the central idea of a speech and is usually found in the first paragraph is a ?
is a Thesis statement
Any communication which goes beyond the doors of your business is called?
is called External communication
The study of body movement, gesture, and posture is called
is called Kinesics
a human survival skill needed to maintain contact with the world is
is communication
the type of communication which the 2 parties involved consider one another as individuals is?
is interpersonal communication
the type of communication in which the two parties involved consider one another as individuals is
is intrapersonal communication
a type of response in which no words are spoken is?
is non-verbal
The highness or lowness of the speaker's voice is?
is pitch
The process of pronouncing all the parts of a word is known as
known as an articulation
the medium a sender selects to send the message is known as the?
known as the Channel
