Communications
_____ offices are mobile offices that use communication tools to allow people to work anywhere.
Virtual
Which of the following communication channels includes e-mail?
Written
Which of the following communication channels includes reports and computer files?
Written
Which of the following is an advantage of written communication?
Written communication can be saved permanently.
Calvin is the CEO of Centaur Inc. The company has incurred a loss as it has lost one of its key clients. Calvin needs to inform the owner of the company and the board of directors about this issue. In this case, which of the following mediums would be suitable for Calvin?
A face-to-face conversation
Which of the following is the richest medium for communication?
A face-to-face meeting
Which of the following is a disadvantage of electronic communication?
A lack of nonverbal cues
Which of the following is an example of one-way communication?
A political speech
Which of the following is an example of two-way communication?
A videoconference
Which of the following is one of the important components of the communication process?
Decoding
In which direction(s) do formal communications flow?
Downward, upward, and horizontally
Which of the following is a fundamental tool of workplace communication?
Which of the following communication channels includes videoconferences?
Electronic communication
An employee's e-mail in the workplace is privileged information that cannot be used in court cases brought against that person or someone else.
FALSE
Filtering and perceptual differences in communication increase the likelihood that the other person means what you think he means, or understands the meanings you intend.
FALSE
Frederick Taylor, known as the father of scientific management, would have considered open-book management to be a very effective managerial tool.
FALSE
Straight talk is the norm in communication among top-level managers.
FALSE
Horizontal communication refers to the flow of information
among people on the same hierarchical level.
Noise in communication is
anything that interferes with and blocks perfect understanding.
In a boundaryless organization
barriers to communication are turned into permeable membranes.
Being a persuasive speaker is improved by
being authentic
Milito's Metalworks is an organization in which information is available to not just top management but to all levels of management including workers. In this case, Milito's can be best described as a _____ organization.
boundaryless
An organization in which there are no barriers to information flow is referred to as a(n)
boundaryless organization
Which of the following statements about workplace communication is true?
Face-to-face groups result in higher-quality decision making.
Which of the following is the process of withholding or ignoring information?
Filtering
_____ is a problem in downward communication that occurs when messages are passed from one person to another and some information is left out or distorted.
Filtering
Whitney, a newly appointed department head, is holding a morning meeting. Which of the following would be a positive nonverbal signal for her to use in speech?
Gesturing when required
The finance manager, operations manager, and project manager of a company got together for a meeting to discuss the progress of an ongoing project. Which of the following types of communication is exemplified in this scenario?
Horizontal communication
Which of the following is an advantage of written communication?
It can be revised several times.
Which of the following is true of upward communication?
It facilitates downward communication.
Which of the following is an advantage of oral communication?
It is more persuasive than written communication.
Which of the following is most likely to send a negative nonverbal signal when you are talking to a client?
Looking at your watch
A disadvantage of oral communication is that it
can lead to spontaneous ill-considered statements.
The most effective writing is
clear and concise
Effective writing requires
clear, logical thinking
Dialogue with a goal of helping another be more effective and achieve his or her full potential on the job is referred to as
coaching
Sue, a team lead, helps her team members on a new project by answering all their queries and guiding them. She does so in order to improve their performance. This is an example of ____.
coaching
The transmission of information and meaning from one party to another through symbols is called _____.
communication
Even if illiteracy is not a problem in organizations, reading mistakes are
costly
A manager giving an assignment to an assistant is an example of
downward communication
The process of reflection
facilitates accurate two-way communication.
A common problem with downward communication in an organization is
filtering
A machine that Miguel works on has ceased to function. Even though his manager would be able to help him, Miguel fears informing his manager and decides to solve the problem himself. Miguel's act illustrates a common organizational communication problem referred to as
filtering
Russell tells his manager, Neha, a slightly misleading version of a problem he faces with a current project. He does so to ensure that it does not worry her. In this case, Russell's act can be best described as:
filtering
Filtering is less likely to occur in _____ organizations.
flatter
_____ communications are the official, organization-sanctioned episodes of information transmission that are often prearranged and necessary for performing some task.
formal
Harold heard that he would be receiving a promotion in the next two weeks from his colleague who had overheard Harold's boss talking on his cell phone. This type of communication is an example of _____ communication.
grapevine
The social network of informal communications is called the _____.
grapevine
In organizational communication, coaching refers to dialogue with the goal of
helping someone be more effective and achieve his or her full potential on the job.
Effective coaching requires:
honesty, calmness, and supportiveness.
The need for _____ communication is similar to the need for integration.
horizontal
Enabling coordination, problem solving among units, and providing emotional support to employees are all important functions of
horizontal communication
Gossiping and complaining about your boss with a fellow employee are examples of
informal communication
In communication theory, perception is the process of
receiving and interpreting information.
The process by which a person states what he or she believes the other person is saying is referred to as
reflection
The most persuasive messages are
simple and informative
Upward communication refers to the flow of information from
subordinates to supervisors.
Downward communication refers to the flow of information from
supervisors to subordinates.
Which of the following is not used as tool of workplace communication today?
telegrams
It is advisable to adjust your word choice when writing or speaking, basing it on
the receiver's background.
E-mail messages are private property of
the system's owner
The CEO called an all-employee meeting and spoke for 20 minutes about the company's current financial situation. At the end of the presentation, the audience asked questions and the CEO gave answers. This is an example of _____ communication.
two-way
Faisal sent a report via an e-mail to Nicholas, his manager, updating him on the status of a project he has been working on. Nicholas in return has replied that he has received the report and is happy with Faisal's progress. This situation best exemplifies
two-way communication
Candace has come up with an idea for increasing sales in her organization. She speaks to her manager and shares her ideas with him. Which of the following types of communication does this scenario exemplify?
upward communication
Companies can save money on rent and utilities when employees work from a(n)
virtual office
Derrick has been working from home for the past six months. He receives his projects via the company e-mail website. This is an example of a
virtual office
In communication theory, filtering is the process of
withholding, ignoring, or distorting information.
How can a persuasive speaker demonstrate authenticity?
By being open with the audience
Which of the following is one of the ways to add power to presentations?
Practicing
Which of the following techniques helps managers listen effectively?
Reflecting
During Mali's performance review, her manager listened to her goals for her career and then repeated them back to her. What communication skill did the manager use?
Reflection
For which of the following uses is e-mail the most appropriate?
Routine messages
Which of the following will best reduce misperceptions in communication?
Say what you don't mean along with what you mean.
A boundaryless organization is one in which there are no barriers to information flow.
TRUE
A disadvantage of electronic communication is the difficulty of solving complex problems that require more extended interaction.
TRUE
Effective communication is a fundamental aspect of work performance and organizational effectiveness.
TRUE
Fewer mistakes are made and fewer problems arise with two-way communication than with one-way communication.
TRUE
For managers, listening is critical, and failure to listen not only causes managers to miss good ideas but can even drive employees away.
TRUE
The grapevine can assist with helping new employees to perform their jobs
TRUE
In which stage(s) of the communication process can errors occur?
The encoding, transmission, and decoding stages
Which of the following statements accurately describes two-way communication?
The receiver must provide feedback, and the sender must be receptive to the feedback.
Tami recently became a waitress at a popular restaurant. The restaurant manager explained to her everything that she needed to do, how the tables were numbered, and that she had to memorize the menu and its contents. He also went on to explain what she should say to diners and how she should talk. She was also given details about her coworkers' responsibilities. Tami wasn't able to remember the important points that he had given her even though she was paying complete attention to everything he said. In this case, Tami's inability to remember the points is most likely to be caused by
information overload
The types of information sent in downward communication in an organization might include
instructions about one's job.
In order to listen effectively, you should
keep your mind open
Perry is the marketing head of a company situated in the United States. The company decides to do business with a company in Brazil. To help conduct business in Brazil, Perry should
learn something about the country's language and culture.
The degree to which a communication channel conveys information is referred to as
media richness
The richest communication media are
more personal than technological.
An interference in the communication process that blocks perfect understanding is referred to as
noise
Katie, a presenter, knew that the presentation was going good from the very beginning, based on the viewers' nonverbal cues and reactions to her speech. Katie was able to do this by ____.
observing
The CEO called an all-employee meeting and spoke for 20 minutes about the company's current financial situation. He did not take questions at the end of the presentation. This is an example of _____ communication.
one-way
A process in which information flows from sender to receiver, with no feedback loop is referred to as
one-way communication
At Shamrock Services Corp. information that was initially meant for managers alone is now made available to all the employees. This is an example of
open-book management
Sharing sales, budgets, and financial goals with employees throughout the organization is referred to as
open-book management
The practice of sharing with employees at all levels of the organization vital information previously meant for management's eyes only is known as
open-book management
The process of receiving and interpreting information is known as
perception
