Communications Final Exam (Chapters 7-13)

How many steps are featured in the comprehensive approach to conflict management described in the textbook? A. 4 B. 7 C. 5 D. 6

B. 7

"Taking one for the team" or "losing the battle to win the war" are adages that reflect which approach to conflict? A. Competition B. Accommodation C. Avoidance D. Collaboration

B. Accommodation

Members of which culture prize harmony among members of their "in-group" and are less frank about expressing negative emotions toward outsiders? A. High power distance B. Collectivistic C. Low power distance D. Individualistic

B. Collectivistic

Holding expectations for yourself and for others can promote which fallacy? A. Fallacy of catastrophic expectations B. Fallacy of should C. Fallacy of approval D. Fallacy of perfection

B. Fallacy of should

Schemas and stereotypes are associated with which type of listening? A. Relational B. Mindless C. Mindful D. Supportive

B. Mindless

After calling your coworker a slacker, you then dismiss this deliberate criticism by saying, "Just kidding." You are using what kind of conflict style in this instance? A. Direct aggression B. Passive aggression C. Avoidance D. Competition

B. Passive aggression

Jamil often answers his phone when having dinner with his partner, Tanika. This bothers Tanika, whose primary love language is ____________. A. acts of service B. quality time C. words of affirmation D. gifts

B. quality time

According to research on texting, which response is most likely to be perceived negatively? A. Sure B.Yep C. Yeah D. Okay.

D. Okay.

A win-lose conflict style can have a high relational cost—especially when the loser is a close friend or loved one. True or False

True

According to research, dating partners find sexual infidelity and breaking up with the partner the two least forgivable offenses. True or False

True

As long as people perceive their goals to be mutually exclusive, the conflict is real. True or False

True

At the same time you are sizing up others, you are providing nonverbal cues about your attitude toward them. True or False

True

Attraction based on similarities is a subjective process. True or False

True

Critical, contemptuous communicators have an increased risk of cardiovascular problems such as high blood pressure and chest pain. True or False

True

In general, women are more nonverbally expressive than men, and they are more accurate in interpreting others' nonverbal behavior. True or False

True

Insulated listening is almost the opposite of selective listening. True or False

True

Keeping a balanced "body budget" decreases emotional stress. True or False

True

People are disproportionately likely to marry others whose first or last names resemble their own. True or False

True

People who primarily use the relational listening style are typically extroverted, attentive, and friendly. True or False

True

At an external level, which dialectic captures the challenges that people in a relationship face when trying to meet others' expectations while being true to themselves? a. Conventionality-Uniqueness b. Expression-privacy c. Predictability-Novelty d. Inclusion-Seclusion

a. Conventionality-Uniqueness

Although we're capable of understanding speech at rates up to 600 words per minute, the average person speaks much more slowly—between __________ and __________ words per minute. A. 100; 140 B. 250; 300 C. 150; 200 D. 350; 400

A. 100; 140

One early study claimed that _________ percent of the emotional impact of a message comes from a verbal source. A. 7 B. 27 C. 17 D. 37

A. 7

Angry exclamations such as "We've been down this road a dozen times!" are typical of which type of argument? A. Passive aggression B. De-escalatory spirals C. Conflict rituals D. Serial arguments

D. Serial arguments

In terms of a relationship, received affection works like a __________. A. marathon B. book club C. classroom D. bank account

D. bank account

Pseudolisteners fail to look others in the eye or nod and smile because their minds are in another world. True or False

False

Reappraisal often leads to higher stress and decreased productivity. True or False

False

Sexual activity is less satisfying when accompanied by direct verbal communication. True or False

False

Social exchange theory features exchanges that are typically cold and calculating. True or False

False

Emotional intelligence involves which of the following abilities? A. Being sensitive to the feelings of others B. Maintaining long-term relationships C. Being clever when responding to others D. Ignoring troubling emotions

A. Being sensitive to the feelings of others

Malik raises his eyebrows and whistles when a friend picks him up in a new car. Which statement accurately describes this communication? A. Both his eyebrow movement and his whistle are nonverbal. B. His whistle is verbal only if other people hear it. C. His whistle is nonverbal, and his eyebrow-raising is verbal. D. His eyebrow movement is nonverbal, and the whistle is verbal.

A. Both his eyebrow movement and his whistle are nonverbal.

During the COVID pandemic, you greet friends with a hearty wave because your broad smile cannot be seen behind the mask. What quality of nonverbal communication does this gesture illustrate? A. It is primarily relational. B. It occurs even in mediated messages. C. It is always occurring. D. It is influenced by culture and gender.

A. It is primarily relational.

"Is it just wishful thinking, or is she checking me out?" is an example of which activity? A. Perception check B. Confirmation bias C. Self-disclosure D. Relative language

A. Perception check

Pretending to listen while thinking about something else characterizes which type of listening? A. Pseudolistening B. Ambushing C. Defensive listening D. Selective listening

A. Pseudolistening

"Are you busy Saturday night?" your mom asks because she wants you to babysit your younger brother. This is an example of a(n) __________ question that __________. A. counterfeit; carries a hidden agenda B. open; traps the speaker C. divergent; seeks a positive judgment D. sincere; makes a statement

A. counterfeit; carries a hidden agenda

On social networking sites, __________ proximity outweighs __________ proximity. A. cultural; geographic B. geographic; cultural C. educational; ethnic D. ethnic; educational

A. cultural; geographic

Families who are most successful at negotiating the difficulties of adolescence tend to be ____________. A. flexible B. disciplined C. blended D. intimate

A. flexible

"Pleased" is a word that suggests a different degree of emotional __________ than "thrilled." A. intensity B. validity C. sincerity D. specificity

A. intensity

Conflict happens within __________, and its character is usually determined by the way all the people involved interact. A. relational systems B. complementary cohorts C. symmetrical networks D. media silos

A. relational systems

A long-term romantic couple has a serial conflict about their pace of life. Cameron prefers to take things slow and has a polychronic approach towards commitments. Corey is more task-oriented and monochronic and feels like Cameron doesn't respect his desire for timeliness. They are planning a vacation together and know this argument is going to come up. Which of the following approaches would be best for them to take? A. Corey should stand his ground about having a schedule to see and do all the things they want to experience on their vacation; otherwise they'll miss out on too much. B.Corey should loosen up since vacations are really meant for relaxing. C. Cameron and Corey should have a problem-solving conversation where they work together to create a solution they can both enjoy. D. Cameron and Corey should consider inviting others along so they can split up vacation how they want.

C. Cameron and Corey should have a problem-solving conversation where they work together to create a solution they can both enjoy.

As the team leader for a challenging sales pitch at your company, you realize that a relatively minor and straightforward decision regarding the project needs to be made in an hour. Which conflict style would be LEAST advisable for you to pursue in this instance? A. Compromise B. Competition C. Collaboration D. Accommodation

C. Collaboration

Messages have __________ and relational dimensions. A. semantic B. rhetorical C. content D. linguistic

C. content

Elevated blood sugar, slowed digestion, and pupil dilation are all symptoms of fear. These can occur when couples engage in intense conflicts, a condition marriage researcher John Gottman calls __________. A. cognitive interpretations B. verbal expression C. flooding D. nonverbal behavior

C. flooding

Although there's no "Keep Out" sign on your teenage sister's door, when it's closed and the TV is on, you and your parents know not to disturb her. This is an example of a(n) __________ in a family. A. explicit rule B. narrative C. implicit rule D. ritual

C. implicit rule

Every time you talk about touring the country with your garage band, your mother says, "You don't want to end up like your Uncle Brian, do you?" This is an example of a family __________. A. conformity orientation B. rule C. narrative D. ritual

C. narrative

Joe and Anita are having a disagreement about what show to binge watch together. Most of the time Joe just gives in to what Anita would prefer to watch. Which conflict style is Joe demonstrating? A.Collaboration B. Avoidance C. Compromise D. Accommodation

D. Accommodation

Pioneering therapist Carl Rogers recommended what type of listening? A. Supporting B. Evaluating C. Questioning D. Active

D. Active

A text message to your romantic partner that says LYLC (love you like crazy) illustrates what type of relational maintenance strategy? A. Openness B. Social networks C. Sharing tasks D. Assurances

D. Assurances

Social exchange theory describes CLalt as a standard addressing the fact that costs and rewards don't exist in isolation. What does CLalt stand for? A. Complementarity level of alternatives B. Competency level of alternatives C. Circumscribing level of alternatives D. Comparison level of alternatives

D. Comparison level of alternatives

An expressed struggle is one that must be communicated verbally. True or False

False

Compromising usually leads to win-win outcomes. True or False

False

Divorced couples cite "money problems" as the primary challenge in their defunct marriages. True or False

False

Empathizing with others requires agreeing with them. True or False

False

Families are defined primarily through their biological relationship or kinship systems. True or False

False

Friends and family are especially accurate at interpreting the feelings behind texted messages. True or False

False

In conversations, the speaker typically looks more at the person listening than the reverse. True or False

False

In low-context, individualistic cultures (such as that of the United States), avoidance and accommodation are often viewed positively. True or False

False

Infrequent contact with close friends correlates with low levels of disclosure or obligation. True or False

False

It is possible not to communicate any nonverbal messages when being observed. True or False

False

Listening is an automatic and involuntary process. True or False

False

Many conflicts remain unresolved because the people involved accept their interdependence. True or False

False

Mutual romance and strictly platonic are the most complicated categories of heterosexual cross-sex friendships. True or False

False

Nonverbal communication more commonly serves practical than social functions. True or False

False

One way to avoid the debilitative feelings that often accompany the fallacy of causation is to use language that minimizes responsibility for your choices. True or False

False

Only romantic relationships can achieve the bonding stage of Knapp's model. True or False

False

People who act out angry feelings—even by hitting an inanimate punching bag—feel better than those who experience anger without acting out. True or False

False