Communities Midterm

Keeping a group on task when dealing with complex items might best be done _____, which is defined as item by item

Ad seriatim

Social _____ is an updated model of community organization, replacing the term social action

Advocacy

During the _____ phase of the General Adaptation Syndrome (GAS), the body recognizes the stressor and responds by preparing for fight or flight.

Alarm

In generalist practice, the goal of critical thinking is to evaluate the accuracy of impressions, assess diverse aspects of a situation, and develop creative approaches to finding solutions and making plans. One basic method for critical thinking involves the Triple A approach, in which the first step is to

Ask questions

The B step in the ABCDE theory of irrational thinking correlates to ____

Belief system

The social work ___ role links a system of any size with community resources and services

Broker

A great concern in social work practice is _____, which is a state of physical, emotional, and mental exhaustion that results from constant or repeated emotional pressure associated with an intense, long-term involvement with people.

Burnout

In managed care, _____ refers to the provision of fixed payments made on a per-member per-month basis regardless of the use of services.

Capitation

Which theory maintains that each element involved in an organization depends on other elements and, therefore, there is no one generally best way to accomplish tasks or goals?

Contingency

An interdisciplinary team is brought in to come up with a variety of possible products or ideas and requires the autonomy to consider alternatives

Creative team

Which type of agenda items require much harder work in most groups and should be placed at the point when members have the most energy?

Decisions

The time management strategy of _____ requires defining what needs to be done with sufficient clarity that another person can complete the job

Delegating

The release of adrenaline and other hormones results in ___.

Dilation of the pupils

Which of the following would be considered a good technique for battling procrastination?

Do it right now

Which of the following is considered a closed-ended question

Do you know who will be the next agency director?

Different people have divergent approaches to dealing with time. Which type of worker works constantly regardless of the time of day, day of the week, or other people's needs?

Drones

The process of increasing personal, interpersonal, or political power so that individuals can take action to improve their life situations is called _____.

Empowerment

There are a variety of possible social work roles characteristic of macro generalist practice. In the _____ role, a worker helps a client system cope with various stresses, ranging from job loss to community issues such as inadequate housing or day care

Enabler

If a client tells you that he plans to blow up a building, but forbids you to tell anybody, this is considered a(n) _____.

Ethical dilemma

A social worker who recognizes that a policy has the potential to create problems for particular clients and brings this to the attention of her supervisor is acting in the role of facilitator.

False

When working with people who have physical disabilities, verbal and nonverbal behavior should not be modified in any way.

False

The text suggests that meetings should begin right after the last participant arrives

False (arrive promptly at scheduled time

Authority is one of the characteristics that make one a good servant leader.

False (calling, listening, empathy, healing, awareness, persuasion, conceptualization, foresight, stewardship, growth, building community, and persistence)

The frontal lobe is the section of the brain that regulates a range of physiological functions, including those involved in the fight or flight response.

False (its the hypothalamaus)

One tip for managing your work-related correspondence is to open second- and third-class mail once a day.

False (once a week)

Operational objectives are designed to provide a tangible outcome to benefit a target population.

False (product objectives)

Paraphrasing involves translating into words what you think the other person is feeling.

False (reflective responding)

One of the benefits of assertive communication is that there is a set script the user can follow

False (specific to each situation)

The fox style for approaching conflict values the relationship with the opponent much more than the achievement of one's own goals.

False (teddy bear style)

When orienting himself to a problem, a practitioner begins to define the parameters within which the worker and the clients will work during the assessment period.

False (that's the engagement period)

People from the Middle East typically indicate "no" or disagreement by shaking their heads from side to side, same as people in the United States.

False (they nod their heads for no)

The resistance phase of the General Adaptation Syndrome occurs only when the body remains in a state of high stress for an extended period of time.

False it's the exhaustion phase

"The personal is political" is a major theme characterizing _____ theories

Feminist

The text describes _____ as the sharing of self by relating in a natural, sincere, spontaneous, and open manner.

Genuineness

What may occur in an agency when the process of getting things done replaces the purpose of getting things done as the major focus?

Goal displacement

Going along with the majority of a group without analyzing alternatives and placing too much emphasis on conformity is known as ____

Group think

Which type of verbal response helps lead another person to look deeper into what he or she said?

Interpretation

The authorization to perform agency functions and pursue goals that is granted by external entities is called _____.

Legitimation

Conflict that is based on stereotyping or simply mistaken thinking about what someone said or did is known as _____ conflict.

Misattributed

What is the term for a proposal that requires action and is submitted to the group during a meeting?

Motion

Parents Anonymous and Alcoholics Anonymous are examples of ____

Mutual aid networks

Which statement is true?

Native Americans tend to regard eye contact as disrespectful

According to a systems perspective, _____ is the progress of a system toward organization, growth, and development.

Negative entropy

Your supervisor asks you to work late this evening. You have special plans that you feel you cannot disrupt. You reply to your supervisor, "Okay." This is an example of a(n) ______ response

Nonassertive

Putting extreme limitations and constraints on some person, group, or larger system is known as

Oppression

Which of the following is true? The body responds to negative stress differently than to positive stress. Generally men maintain more emotionally intimate relationships than women. Persons with rigid, authoritarian attitudes appear to be more prone to stress. (correct) Type A personalities are the least prone to stress

Persons with rigid, authoritarian attitudes appear to be more prone to stress.

A co-worker develops skin rashes when she is under extreme stress. This is an example of a _____ stress-related problem.

Physiological

When working with people with mobility disabilities

Position yourself so you are at their eye level

Scientific investigation designed to attain results related to successful social work practice is called

Practice informed research

What does PERT stand for?

Program evaluation and review technique

What is the term for a signed statement giving another person the right to vote in one's place?

Proxy

A type of communication barrier that involves the ____ results when a person does not listen attentively to the message

Receiver

After experiencing budget cuts of several million dollars, a university responds to the risk of loss by protecting its most important functions, making plans to adapt to the shortfall of resources, and continuing to provide students with a quality education. This is an example of _____.

Resiliency

One of the seven organizational sins, _____, occurs when people follow the regulations without any hint of compromise.

Rule book

When we say that all people have the right to enjoy equal opportunities in economic, political, and social realms, we are talking about

Social Justice

Planning your time involves four primary steps. After the first step, which is to figure out where the time goes, the second step in the time management approach is to _____.

Specify tasks that correspond with goals

A detailed but time-consuming technique for analyzing how you spend your time is called time-logging, which involves keeping an hourly, half-hour, or 15-minute record of how you spend your time.

True

A quorum is the minimum number or proportion of members needed to legally transact business.

True

A social worker involved in the development of an internal agency training program on new intervention techniques intended to benefit the agency by improving its service provision is working with a macro client system

True

Informal agency structure can vary greatly from formal agency structure

True

Using the question "Why?" often implies that the person to whom it's directed is at fault in some way.

True

When agency administration does not include formal rules and policies and worker expectations are unclear, the result can be role ambiguity.

True

A(n) _____ system includes the people and resources a practitioner organizes and employs to work toward a needed change

action

Which system includes those people who agree and are committed to work together in order to attain the proposed macro change?

action

A(n) _____ is the detailed blueprint for how to go about achieving desired change

action plan

In the process of organizational change, the _____ step of the planned change process involves the investigation and determination of variables affecting an identified problem or issue in preparation for formulating a plan of action.

assessment

One of the four critical elements required in macro change, the individual who believes some change within the agency is needed, is the _____

change agent

Which type of power uses punishments or harm in order to influence the behavior of others?

coercive

Historically, social work skills were clustered into which of these major categories?

community organization, group work, and casework

In the context of your text, the term "_____" refers to communications and actions that are intended to manipulate the reactions of others without straightforwardly and honestly explaining one's intent.

covert operations

Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems

decision making and responsibility structure are shared

First step in the implementation process is to

develop an innovative idea

Which statement is true regarding memos and e-mail communications?

email may not be appropriate for documents that are confidential or sensitive in nature

During the macro-change process, _____ is the initial period when a practitioner becomes oriented to the problem at hand and begins to establish communication and a relationship with others addressing the problem.

engagement

The first step of the planned change process is ____

engagement

What is final step in changing a policy on practice procedures?

evaluate progress

Potential barriers to developing an empowering organization include ___

expectations of funding sources

MAcro level change is easier than micro level change

false

The human relations theories school of thought calls for minimal independent functioning on the part of employees.

false (classical management theories)

The amount of sick days and vacation days that employees have available is typically governed by an informal internal operating policy.

false (formal policy)

formula for creating an action step is to specify where, why, and how

false (who what and when)

Macro-level changes made within an agency include those that are intended to ____

improve resources provided to its clients

A practitioner who champions or defends the rights of clients even when such support is not part of the job description is engaging in ___

internal advocacy

Which term refers to the formal effort to identify specific problems and to define services not being provided in an organization or community

needs assessment

Conflict management by _____ involves discussion, compromise, bargaining, or other means of bringing opposing parties together and works when there are no large disparities in power between the two sides.

negotiated agreement

"Agency volunteers will make the meeting hall more presentable" is considered a(n) ___

objective

A person who dislikes confrontation and goes behind others' backs to get what he really wants is described in the text as _____

passive aggressive

A(n) _____ is a time-limited, planned activity with specified goals and activities designed to accomplish a designated purpose.

project

Contact with other people in a macro context should generally occur in the closer half of the _____ zone.

social zone

Which type of team is brought in to carry out the implementation of an existing plan?

tactical

Use of self as a leadership skill involves purposefulness, which is _____

the capacity to engage in goal seeking behaviors

A feasibility study is a systematic evaluation of the resources necessary to achieve your program development goals.

true

A mission statement is a brief declaration of the organization's purpose that establishes the parameters within which goals are developed and specific programs are designed.

true

If agency administrators do not do what a social work practitioner thinks is right, necessary, or ethically responsible, it becomes the responsibility of the practitioner to identify problems and instigate change.

true

In the project example conducted by Nuevo Puente, one key concept is resilience, described as the strength and the ability to resist risk-taking behavior.

true

Induced conflict is created to reach goals that cannot be attained directly.

true

Job loss may be the price a practitioner will have to pay in order to ethically fulfill his or her professional responsibilities.

true

The parable of the boiled frog cautions management against reacting only to crisis events and suggests that they should never lose sight of the ongoing processes of the organization

true

What is the term for the cost-preventive mechanism that places the approval of a particular treatment regimen in the hands of the managed care company

utilization management

Which of the following involves conveying a feeling of interest, concern, well-being, and liking to another individual?

warmth