Comp TIA A+ ch11-12

Keeping track of how a network is used is important. Organizations need to have various policies in place which are very specific about what proper uses for company and network resources are. Which of the following is a code of conduct for using company resources?

AUP (Acceptable Use Policy)

During your discussion with a client about a problem with their computer, you realize that they are explaining a problem you have seen several times.What should you do when you realize you understand the problem?

Actively listen to the client until they finish explaining the problem.

Richard has been called to the human resources department to repair a desktop computer. The colleague using the computer is currently working on the company's payroll and wants to get their computer working quickly so that everyone will be paid on time. While working at their desk, Richard notices that the paperwork they are entering into the system has his coworkers' bank account information.What should Richard do when he discovers this paperwork?

Ask the client to remove the documents.

Isaac was assigned to work on a computer in his company's R&D department. While working on the system, Isaac received several text messages and emails from his coworkers about another issue in the data center. Isaac answered the text messages as they came in and finished working on the computer system in the R&D department. The next day Isaac was called into his supervisor's office. His supervisor told him that he received a complaint that Isaac was on his phone instead of working on the problem with the computer.What should Isaac have done differently to avoid this complaint?

Avoided distractions.

What is used to change motherboard settings, finds a boot device, and contains instructions for running essential hardware before an OS is started?

BIOS/UEFI setup

If using a dual or multiboot configuration, what screen appears during the boot sequence?

Boot loader menu

Which of the following methods can you use to install Windows 10 in a VM? (Choose all that apply.)

CHOOSE ALL

You are planning an upgrade from Windows 8.1 to Windows 10. Your system uses a network card that you don't find on the Microsoft Windows 10 list of compatible devices. What do you do next?

Check the website of the network card manufacturer for a Windows 10 driver.

A user within the company was asked to uninstall and reinstall Windows 10 due to their corporate computer freezing. While reinstalling Windows, the user was not asked to renter their product key. Which of the following would be the reason for the user not having to retype the key?

Digital License

Which of the following is not considered good customer service? (Select all that apply.)

Disclose the experience on social media.

A user calls into service desk and requests to be upgraded from Windows 8 to Windows 10, before installing the technician would like to make sure the user's requirements were met.Which of the following would not meet the requirement for installing the updated version of Windows?

Display: 500 x 200 resolution

A large corporation would like to setup a shared network for their employees and have asked James their IT support technician to choose a large network for the team to use. Which of the following below would be the preferred network to use?

Domain

You have just installed Windows 10 and now want to install your favorite game that worked fine under Windows 8.1. When you attempt the installation, you get an error. What is your best next step?

Download any updates to Windows 10.

Your manager asks you to set up an environment for user training on the payroll system. What is included in this environment? (Choose all that apply.)

Dummy data A sandbox

George is working onsite at a client's desk. The client's phone rings during George's visit, and the client explains that they must take the call.What should George do in this situation?

Excuse himself and check back when the call is complete.

During your service call at the residence of a customer, you discover you will need a part that you don't currently have.What should you do in this case?

Explain the situation and give the customer options on how to order the part and when you will return to complete the repair.

Penny is setting up computers at a local nonprofit organization. The computers were donated by a company that was upgrading to new computers. Penny must decide whether to use a 32-bit or 64-bit version of Windows 8.1.What hardware on the computers should Penny check? (Select all that apply.)

Hard drive RAM Processor

When working with customers, you should always try to keep a positive attitude.Why is it important to maintain a positive attitude when working with customers?

Helps to establish a good customer relationship.

Which of the following is used to uniquely identify a computer on a network?

IP address

Which of the following statements is false?

In Ubuntu Desktop, a USB flash drive must have a drive letter assigned before you can access it

Tracy has completed installing Windows 7 on a computer and is ready to install a printer. Tracy attaches the printer to the computer and a message pops up that a new device is being installed. When the process is done, she tries to locate the printer, but the printer is not available.What can Tracy do to use the printer?

Install the driver from the manufacturer's website.

You are setting up a Windows 10 desktop computer that requires 3 TB of storage. Which option is the recommended best practice?

Install two 1.5 TB hard drives with the GPT partitioning systems and 64-bit Windows 10.

Which statements are false about the GPT partitioning system? (Choose all that apply.)

It contains the legacy MBR system for backward compatibility. It can only be installed on drives that are larger than 2 TB.

Derek is working at the help desk when he receives a call from a client about an issue with the company's email. The customer is very upset about the email issue. They are complaining about the email service and the IT department in general.What should Derek do to defuse the situation?

Let the customer vent and then restart the conversation.

What two methods are available for Windows to use to partition a drive?

MBR GPT

There are any number of activities that an OS performs to help users accomplish whatever objectives that they have in using a computer. A computer generally only has one OS but all OSs generally perform 4 main function. Which of the following is one of those?

Manage files

Marian is assisting a user with connecting to the Active Directory (AD). The user requires a specific account in order to be able to use and connect to the directory database. Which of the following would the user need as their domain-level account on the corporate network?

Network ID

The PXE programming code is used to boot a computer when it is searching for an OS on the network. Where is this code stored?

On the motherboard

After installing the device drivers for a video adapter, you still are not able to use the special features of the adapter. What is your next step?

Open Device Manager and check for errors.

After a Windows installation, what is the easiest way to determine that you have Internet access?

Open a browser and navigate to a website.

There are any number of activities that an OS performs to help users accomplish whatever objectives that they have in using a computer. A computer generally only has one OS but all OSs generally perform 4 main function. Which of the following is one of those? Choose all that apply.

Provide a user interface Manage files

When developing any project, a team needs to determine what will be done and other statistics about the end state of the project to ensure that the project is staying on time, on budget and on quality. What is a word that measures these types of objectives?

Scope

What component of UEFI helps to prevent malware from hijacking a system during or before the operating system load?

Secure Boot

What term refers to a major update release on Windows 7?

Service pack

After setting up a dual-boot installation with Windows 8.1 and Windows 10, how do you boot the system into Windows 8.1?

Start the system and select the OS in the boot loader menu.

When Kristy recently started a photography business, she downloaded Photoshop to her computer to edit her photos. She notices her computer freezes when she is using Photoshop, so she asks you to help her fix the problem. Your research discovers that Photoshop requires a lot of RAM to run smoothly, and you need to know how much RAM Kristy's computer has to see if that is the problem. Which Windows tools from the following list can you use to know how much RAM is installed on a system? (Choose all that apply.)

System Information window About window in Settings

Wanda wants to find some basic information about her computer, for example, what operating system and how much RAM are installed on her computer.Where can Wanda find this information quickly in Windows 10?

System window

John is traveling for work and is spending a week at a new branch. He needs to print an email, but he isn't able to add the network printer to his computer. He is using a Windows 10 Pro laptop, is connected to the network, and can access the Internet. What is a likely and easy fix to John's problem?

The computer is not set to find resources shared on the network; use the Network and Sharing Center to fix the problem.

Suppose you want to boot a VM from its virtual DVD drive, but it boots to the VM's hard drive. Which of the following could be the source of this problem? (Choose all that apply.)

There is no DVD or ISO file mounted to the virtual DVD drive. The boot sequence is not correct in the VM's BIOS/UEFI settings.

Henry is sent to work with a customer at the company's satellite branch in another town. During his visit, he notices that most of the computer users are not following the corporate guidelines on password safety and are looking at their personal emails, which is not allowed for security reasons.What can Henry do about these corporate policy issues?

Train the employees on why these issues are security concerns.

Which OS is most appropriate to support a web server on the Internet?

Ubuntu Server

While working in a call center, you receive a call from Latisha, who says she can no longer access the online reporting application for her weekly reports through her web browser. You ask your manager, and she tells you that the server team changed the application's URL during an upgrade over the weekend. She asks you to make sure all the other technicians are aware of this change. What is the best way to share this information?

Update the knowledge base article that contains the application's URL in the ticketing system application.

Sam would like to install a new application on every computer in his SOHO network. All the computers are currently connected in a workgroup.What is the easiest way for Sam to install the application on all the computers?

Use a network share to share the installation files.

Which Chromebook security feature ensures that malware can't change the OS's system files?

Verified boot

Samuel has started his new role as an IT service technician for a start up company. He has been tasked with choosing a Windows 10 Edition for the employees to use. The company has requested the version to have Bitlocker encryption while also improving the NFTS file system.Which of the following versions should Samuel pick based on the company's requirements?

Windows 10 Pro for Workstations

William's supervisor wants to create a test lab at the company in order to test Windows 10 updates. The supervisor has instructed William to create a virtual lab. William decides to use Hyper-V as the hypervisor for the virtual machines. When William tries to use Hyper-V, he realizes that it is not installed.What will William use to install Hyper-V in Windows 10?

Windows features

If a clean install is performed on a hard drive with a previous install of Windows and the drive is not re-formatted during the install, where will the files from the old installation be?

Windows.old

Which installation of Windows 10 requires you to enter a product key during the install process?

You are replacing a failed motherboard on a system with Windows 10 installed and a Microsoft account was not used to sign in to Windows.

You have 32-bit Windows 8.1 installed on your computer, and you purchase a license for Windows 10 Pro. You want to install Windows 10 using the 64-bit architecture. In which way(s) can you install Windows 10?

You can perform a clean install but not an upgrade.

What is another name for several small utility programs that are found in the Control Panel?

Applets

What is it called when software is used to simulate the hardware of a physical computer?

Virtual machine

What is it called when a partition is formatted with a file system and assigned a drive letter?

Volume

John recently upgraded from Windows 8.1 to Windows 10, after the upgrade is complete, on the right-hand side of his desktop there is a new area that contains a way to toggle several Windows features on and off, access the Settings app, and view notifications.What is this area called in Windows 10?

Action Center

What is the maximum amount of memory supported by a 32-bit Windows operating system?

4GB

What type of OS should you install for best performance when you have enough RAM?

64-bit

Asha wants her 32-bit installation of Windows 10 Home to run faster. She has 4 GB of memory installed on the motherboard. She decides more memory will help. She installs an additional 2 GB of memory for a total of 6 GB but does not see any performance improvement. What is the problem, and what should you tell Asha?

A 32-bit OS cannot use more than 4 GB of memory. Explain the problem to Asha, and discuss the possible solutions with her.

Your organization has several Mac and Windows laptops that all access data on a file server on the local network. Which file system on the Linux file server is best suited to this situation, and how do you best set it up?

FAT32; on a different partition than the one that holds the Linux installation

What term describes one or more characters following the last period in a filename, such as .exe, .txt, or .avi?

File extension

Your manager asks you to work through the weekend to install new software on the applications server that serves up applications to 20 users. The following Monday, all users report they cannot open their data files. After speaking with technical support for the new application, you discover it is not compatible with the old data files. Which type of documentation should you refer to first to address this problem?

Risk analysis documents

If you suspect a computer is infected with a virus and you are ready to upgrade from Windows 8.1 to Windows 10, what is your best practice?

Scan the system for malware before you perform the Windows 10 upgrade.

What version of Windows 10 is a valid, in-place upgrade path for a computer that has Windows 7 Starter edition on it?

Windows 10 Home

Which command would you use to find out how much RAM is installed in a computer?

msinfo32.exe