Comptia

A SO-DIMM.

Which of the following RAM stick form factors would you most commonly find in a laptop computer? A SO-DIMM. B Mini-DIMM. C SIMM. D DIMM.

C RJ-45.

Which of the following connection type is used for networking? A Mini-DIN. B S/PDIF. C RJ-45. D VGA.

D HDMI.

Which of the following connections supports both audio and video streams? A VGA. B S/PDIF. C DVI. D HDMI.

A hdwwiz.exe

Which of the following enables you to access the Add Hardware Wizard in Windows 7 or Windows 8.1? A hdwwiz.exe B addhwiz.exe C hdware.exe D addhdware.exe

B USB.

Which of the following hot-swappable connectors provides the most common general-purpose connection for the PC? A PS/2. B USB. C VGA. D FireWire.

A ATX

Which of the following motherboard form factors dominates the PC market? A ATX. B AT. C Mini-ITX. D NLX.

C: He didn't install the RAM onto the motherboard properly.

A student has assembled a new PC but calls you with a problem. When he presses the power button, the fans spin, but the PC won't boot. It just beeps at him, over and over. What's most likely the problem? A Nothing is wrong. He just needs to reboot the computer a few more times until the installation "sticks." B He didn't install the video card onto the motherboard properly. C He didn't install the RAM onto the motherboard properly. D He didn't install power to the motherboard properly.

C Hyper-Threading.

What technology enables a single-core CPU to appear as two CPUs? A Multicore. B Dual-core. C Hyper-Threading. D Z-core.

D 240 pins.

How many pins does a stick of DDR3 RAM for the desktop use? A 186 pins. B 108 pins. C 205 pins. D 240 pins.

B His hard drive capacity is 2 TB.

A customer exclaims that he has a "two-terabyte system." What does that mean? A His RAM capacity is 2 TB. B His hard drive capacity is 2 TB. C His CPU runs at 2 TB. D His network runs at 2 TB.

D Mini-DIN.

A keyboard traditionally uses which of the following ports? A Micro-B. B PS/3. C DB-15. D Mini-DIN.

D The outage cooked her RAM

After a sudden power outage, Margaret presses the power button on her PC. The fans spin, but the computer won't boot. It just beeps at her, over and over. What most likely happened? A The outage cooked her CPU. B The outage cooked her power supply. C The outage cooked her hard drive. D The outage cooked her RAM The outage cooked her RAM.

D: Let it air- dry before plugging it into the computer

After wiping down your keyboard with a mild cleaning solution, what should you do? A Plug it in, and power on the computer. B Use a pencil eraser to clean the contact pins. C Use antistatic spray to give it a protective coating D Let it air-dry before plugging it into the computer.

Document that he installed new printer drivers

Bill just installed new printer drivers into Roland's computer for the big networked laser printer and verified that everything works. Using the Troubleshooting Theory, how should Bill complete the repair? A Print a test page, and go to the printer to verify the results. Assuming everything works, Bill's done. B Print a test page, and go to the printer to verify the results. Document that you installed new printer drivers successfully. C Tell Roland to print a test page. D Document that he installed new printer drivers Document that he installed new printer drivers.

B In an antistatic bag.

Cindy plans to install a video card she pulled out of a computer into her old computer. Where should she store the card until she's ready to do the installation? A On her work desk. B In an antistatic bag. C On an antistatic bag. D On an antistatic mat.

A The Internet.

If you do not receive an MSDS with a product, where can you obtain one aside from directly from the manufacturer? A The Internet. B You can only get the MSDS from the manufacturer. C Any good technical book. D The outside of the box the product came in.

A Into the back of the power supply.

If you use an antistatic wrist strap with a clip, where do you attach the clip? A Into the back of the power supply. B To the grounding wire of a wall outlet. C In the slot of a wall outlet. D In a special hole that is incorporated into every PC case.

A Set a user password in the system setup utility.

Jack needs to provide security for his PC that he's using at a trade show. What should he do? A Set a user password in the system setup utility. B Install LoJack. C Install TPM. D Set a CPU password in the system setup utility.

C FlexATX.

Jason wants to build a small, fast gaming computer. Which form factor offers the smallest size, but compatibility with the majority of components? A miniATX. B ITX. C FlexATX. D ATX.

D She forgot to plug in the front panel connectors.

Jenny installed a new motherboard into a case and connected all the power to the motherboard, fans, and components. When she plugged into the wall outlet and pressed the power button on the case, nothing happened. What is most likely the problem? A She forgot to plug in the main motherboard power. B Nothing. PCs just don't start sometimes. C She has a dead motherboard. D She forgot to plug in the front panel connectors.

D John forgot to plug in the fan, and the CPU is overheating

John installed a new CPU. When he boots the system, it comes up for a few seconds and then shuts down. What could be the problem? A John installed an Intel CPU in an AMD motherboard. B John installed an AMD CPU in an Intel motherboard. C John failed to raise the arm on the socket to lock down the CPU. D John forgot to plug in the fan, and the CPU is overheating

B The power supply is set to receive 230 VAC and it's plugged into a 115 VAC outlet.

Julie installs a new power supply in a PC, correctly inserting necessary motherboard connectors. When she presses the power button, however, she gets an almost dead PC. The fans spin, but nothing else happens. Julie lives in New York. What's most likely the problem? A The AC outlet is dead. B The power supply is set to receive 230 VAC and it's plugged into a 115 VAC outlet. C The power supply is set to receive 115 VAC, and it's plugged into a 230 VAC outlet. D She used an ATX12V power supply and should have used an EPS12V.

Test his theory by using a known-good power supply from his FRUs.

Marvin is on the scene of a dead PC. He's analyzed the problem and suspects that the power supply has died. What should he do next? A Document his theory. B Question the user. C Escalate the problem to his supervisor. D Test his theory by using a known-good power supply from his FRUs.

C Prepare an incident report to send to your supervisor.

Steve in accounting was rearranging his cubicle and knocked his new monitor off the side of the desk, breaking the frame and cracking the screen. As the tech on site, what should you do? A Clean up and quietly replace the monitor so that Steve can get back to work. B Prepare an accident report to send to your supervisor. C Prepare an incident report to send to your supervisor. D Start yelling at Steve so that everyone knows it wasn't your fault.

B FAT16, FAT32, exFAT, NTFS

Which is the most complete list of file systems Windows can use? A FAT16, FAT32, NTFS. B FAT16, FAT32, exFAT, NTFS. C FAT16, NTFS. D FAT16, FAT32.

C Never, because the power supply has capacitors that hold electrical charges that may harm the technician

Under what conditions should a PC technician work inside the power supply? A Only when it is unplugged. B Only when the technician is wearing an anti-static wrist strap. C Never, because the power supply has capacitors that hold electrical charges that may harm the technician. D Anytime, because the power supply only has low-energy DC electricity that will not hurt the technician.

B SPD.

What feature of modern memory modules enables motherboards to support memory at the proper speed and latency? A CPUID. B SPD. C MEMTEST86. D MEMMGR.

D: Currently Running Programs

What is stored in RAM? A Nothing is stored in RAM. B Programs that aren't running. C Hardware information. D Currently running programs.

B SATA

What is the most commonly used hard drive type today? A SCSI. B SATA. C PATA. D EIDE.

A Thermal compound/paste.

What should be placed between the processor and the heat sink or cooling element? A Thermal compound/paste. B Denatured alcohol. C Fan. D Power supply.

A Card reader.

What type of device must be installed on your system in order to access data on a flash memory card? A Card reader. B Scanner. C Floppy drive. D Blu-ray Disc drive.

A Type C.

What type of fire extinguisher should you use to put out a PC fire? A Type C. B Type D. C Type A. D Type B.

A Swap out the suspect RAM module with a known good module, and see if the problem goes away.

What's a simple way to test for faulty RAM that applies to all versions of Windows? A Swap out the suspect RAM module with a known good module, and see if the problem goes away. B Open all programs to see if the system will lock up. C Watch the start-up screen for memory error reports. D RAM doesn't go bad, so it's not a legitimate question.

B Install CPU, heat sink and fan assembly, and RAM into motherboard. Make sure standoffs line up properly with motherboard. Install motherboard into case.

What's an ideal sequence for installing new components into a computer case? A Make sure standoffs line up properly with motherboard. Install motherboard into the case. Install CPU, RAM, heat sink and fan assembly. B Install CPU, heat sink and fan assembly, and RAM into motherboard. Make sure standoffs line up properly with motherboard. Install motherboard into case. C Install CPU, heat sink and fan assembly, and RAM into motherboard. Install motherboard into case. D Install motherboard into case. Install CPU, RAM, heat sink and fan assembly.

B The CPU.

When you turn on your computer, what is accessed first? A The setup program. B The CPU. C The system ROM chip. D The POST.

A www.comptia.org.

Where can you find the latest version of the CompTIA A+ certification exam objectives? A www.comptia.org. B www.microsoft.com. C www.aplus.com. D www.certification.org.

C GPU.

Which component in a PC is responsible for updating the image on the monitor? A CPU. B FRU. C GPU. D PSU.

D: Registers

Which component inside the CPU holds data before and after processing? A ALU. B Pipeline. C FPU. D Registers.

B ALU.

Which component inside the CPU is the primary processing component? A Registers. B ALU. C FPU. D Pipeline.

A RAM.

Which component stores programs and data currently being used by the CPU? A RAM. B NIC. C DVD. D Hard drive.

C Align the orientation marks on the CPU with the marks on the socket

Which of the following must you do to install a CPU successfully? A Push hard to seat the CPU properly. B Lift the socket arm to lock the CPU into place. C Align the orientation marks on the CPU with the marks on the socket. D Plug in the power cable.

C: USB 3.0

Which of the following technologies offers the fastest data transfer rate? A IEEE 1394a. B USB 2.0. C USB 3.0 D IEEE 1394b.

B Buffered RAM.

Which type of RAM offers extra circuitry to help compensate for electrical problems that can crop up in a system with lots of extra memory modules? A Unbuffered RAM. B Buffered RAM. C DDR3L. D DR3L is a low-voltage version of DDR3.

D Sharon, a lot of programs save files to a default folder, often to a folder called Documents. Let's look there first. Click the Start button, left-click File Explorer, and move the mouse until the cursor hovers over Documents. Click the left mouse button, and tell me what you see when Documents opens.

While manning the help desk, you get a call from Sharon in accounting. She's lost a file that she knows she saved to her hard drive. Which of the following statements would direct Sharon to open her Documents folder in the most efficient and professional manner? A Sharon, check Documents. B Probably just defaulted to Docs. Why don't you open Excel or whatever program you used to make the file, and then open a document and point it to Documents? C Look, Sharon, I know you're a clueless newb when it comes to computers, but how could somebody lose a file? Just open up Documents, and look there for the file. D Sharon, a lot of programs save files to a default folder, often to a folder called Documents. Let's look there first. Click the Start button, left-click File Explorer, and move the mouse until the cursor hovers over Documents. Click the left mouse button, and tell me what you see when Documents opens.

D Never.

While troubleshooting a fairly routine printing problem, the customer explains in great detail precisely what he was trying to do, what happened when he tried to print, and what he had attempted as a fix for the problem. At what point should you interrupt him? A As soon as you have a solution. B After he describes the first problem. C As soon as you understand the problem. D Never.