CompTIA A+ Core 1 Objective 5 -- 1101 Objective 5

" What action should you take when you're unable to access a workgroup/shared resource due to an incorrect username/password? A. Check if the printer is online B.Access the resource through normal means, not as a network device C.Use the correct username/password if the account is already set up on the device D.Check the workgroup or domain name setting in System Properties

"Correct Answer: C. Use the correct username/password if the account is already set up on the device Explanation: When faced with an incorrect username/password issue, the recommended solution is to use the correct username/password if the account is already set up on the device. An account may be already set up if the device is part of a workgroup/shared network resource. Incorrect Answer Explanation(s): A. Checking if the printer is online is a solution for when the share is not available for a workgroup printer, not for an incorrect username/password issue. B. Accessing the resource as a normal device, not a network device is a solution for when you cannot access a local resource via network shortcut. D. Checking the workgroup or domain name setting in System Properties is a solution for when there are incorrect network, homegroup, or domain settings. Reference: Page Number 347 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you check if a shared printer cannot be used? A. Printer's power supply B.Network connection of the system C.User account's access to the printer D.Paper availability in the printer

"Correct Answer: C. User account's access to the printer Explanation: According to the text, when a shared printer cannot be used, the first thing to check is whether the user account has access to the printer. This can be checked by looking at the Security tab in Printer Properties. Incorrect Answer Explanation(s): The power supply, network connection, and paper availability in the printer are not the first things to check when a shared printer cannot be used, according to the text. Rather, the user account's access to the printer should be checked first. Reference: Page Number 341 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What could be the possible reason if a user is unable to install a printer? A. Printer is out of ink B.The computer is not turned on C.User lacks superuser or administrator credentials D.Printer is out of paper

"Correct Answer: C. User lacks superuser or administrator credentials Explanation: As mentioned in the text, if a user lacks administrator or superuser credentials, they may be unable to install the printer. Incorrect Answer Explanation(s): The text doesn't mention any issues with printer ink or paper levels interfering with installing a printer, nor does it mention the state of the computer as a relevant factor. Reference: Page Number 341 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What are some steps that can be taken to improve intermittent wireless connectivity? A. Reconnect or replace a bad or loose network cable B.Change the Wi-Fi antenna's position or move closer to the router or AP C.Power down the system and reseat or replace a bad NIC D.All of the above

"Correct Answer: D. All of the above Explanation: Intermittent wireless connection can be improved by several methods: reconnecting or replacing a bad or loose network cable, changing the position of the Wi-Fi antenna or moving closer to the router or AP, power down the system and reseat or replace a bad NI C. Therefore, all of the mentioned measures can be taken to improve the situation. Incorrect Answer Explanation(s): Options A, B, and C are each correct actions to take to improve intermittent wireless connectivity, but they are not the only actions. To fix the issue, it might be necessary to take more than one action. Therefore, choosing only one of them would not provide a comprehensive solution. Reference: Page Number 344 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you do when S.M. A.R.T. Failure indicates the drive failure is imminent? A. Keep using the drive until it finally fails B.Restart the computer C.Update the system's BIOS D.Backup the drive, replace it, and restore data to the new drive from the backup.

"Correct Answer: D. Backup the drive, replace it, and restore data to the new drive from the backup. Explanation: S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) can predict errors that indicate a hard drive failure is imminent. In such cases, it is advised to backup the data from the drive, replace the drive with a new one and then restore the data from the backup to the new drive. Incorrect Answer Explanation(s): A. Using the drive until it finally fails is not advisable as it can result in complete data loss. B. While restarting the computer can sometimes resolve minor issues, it won't solve an imminent drive failure, as indicated by a S.M.A.R.T. Failure. C. Updating the system's BIOS also has no effect on imminent hard drive failure. Reference: Page Number 316 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What could cause a vertical misalignment in a printer? A. Incorrect paper size in the feed tray B.Multiple sheets of paper are picked up at once C.Use of inappropriate paper for the printer D.Both B and C

"Correct Answer: D. Both B and C Explanation: Vertical misalignment can be caused by multiple sheets of paper being picked up at once and also by using the wrong type of paper for the printer. Incorrect Answer Explanation(s): Choice A is incorrect because incorrect paper size in the feed tray would cause a horizontal misalignment, not a vertical misalignment. Choice B is partially correct since multiple sheets of paper being picked up can cause vertical misalignment, but it's not the only potential cause. Choice C is also partially correct as using inappropriate paper can cause vertical misalignment, but again, it's not the only potential cause. Reference: Page Number 337 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you check if a laptop, smartphone, or tablet is experiencing improper charging? A. Check for a bad AC adapter B.Check the device for failed battery C.Check the device for damaged charging cable D.Check for faulty cable, charger, socket, or adapter

"Correct Answer: D. Check for faulty cable, charger, socket, or adapter Explanation: The text states that if a device is experiencing improper charging, the solution would be to check for a faulty cable, charger, socket, or adapter. Incorrect Answer Explanation(s): Choice A is incorrect because it only mentions checking the AC adapter, neglecting other possible faults. Choice B is incorrect because a failed battery issue would require a replacement rather than simply checking. Choice C is incorrect because a damaged charging cable would also require replacement, not just inspection. Reference: Page Number 326 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" When troubleshooting a multipage misfeed on a printer, what should be done? A. Ignoring the problem. B.Pressing the reset button. C.Using a different power source. D.Consulting the printer's owner's manual to determine the best paper to use.

"Correct Answer: D. Consulting the printer's owner's manual to determine the best paper to use. Explanation: The printer's owner's manual typically provides information on the type of paper that is most suitable for that specific printer. Using the wrong type of paper might cause a multipage misfeed. Incorrect Answer Explanation(s): A. Ignoring the problem will not fix the misfeed and may cause further issues with the printer. B. Pressing the reset button will not necessarily resolve the issue if the problem is due to using the wrong type of paper. C. Using a different power source will not resolve the issue if the misfeed is caused by using the wrong type of paper. Reference: Page Number 337 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the possible solution if a laptop has no power due to a faulty peripheral device connected to its ports? A. Replace the AC adapter and retry B.Try a different AC power outlet C.Have the laptop serviced D.Disconnect the device and retry

"Correct Answer: D. Disconnect the device and retry Explanation: If a laptop is not powering on due to a faulty peripheral device connected to its ports, the recommended solution is to disconnect the device and retry. Incorrect Answer Explanation(s): A. Replacing the AC adapter and retrying is the recommended solution when there is a bad AC adapter. This is not related to a faulty peripheral device. B. Trying a different AC power outlet is the suggested solution when the AC power outlet is bad. This solution does not pertain to the issue of a faulty peripheral device. C. Having the laptop serviced is the suggested solution when there is a bad laptop power jack. This solution has nothing to do with a faulty peripheral device. Reference: Page Number 329 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the recommended solution if your laptop, smartphone, or tablet's battery is not properly charged? A. Remove the battery B.Leave the device on charge indefinitely C.Close or hibernate unneeded apps D.Follow the manufacturer's suggestions for discharging and recharging the battery

"Correct Answer: D. Follow the manufacturer's suggestions for discharging and recharging the battery Explanation: If the battery isn't charging properly, it's recommended to follow the manufacturer's guidelines for discharging and recharging the battery. Using the right charging methods can help to improve the battery's health. Incorrect Answer Explanation(s): A. Removing the battery isn't the proper solution to a battery that is not correctly charged. This should be done when the battery is defective. B. Leaving the device on charge indefinitely could potentially damage the battery and isn't a recommended solution. C. Closing or hibernating apps is suggested when unneeded apps are running, not when the battery isn't charging correctly. Reference: Page Number 325 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the recommended solution if the touchscreen digitizer on a laptop, smartphone, or tablet is disconnected? A. Replace the entire device B.Reconnect it yourself C.Ignore the issue D.Have the unit serviced

"Correct Answer: D. Have the unit serviced Explanation: Having the unit serviced would be the recommended solution as it involves a professional who would have the required tools and skills to fix the device without causing further damage. Incorrect Answer Explanation(s): A. Replacing the entire device can be an unnecessary cost when the issue might be fixable. B. Unless you have the necessary skills, reconnecting it yourself could potentially cause more damage. C. Ignoring the issue would not solve the problem and can worsen the condition of the device over time. Reference: Page Number 328 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is a possible solution if the indicator lights on a system aren't working? A. Replace the system B.Force a system update C.Disconnect the system and leave it for a few hours D.Power down the system, check the front panel connectors on the motherboard, and reconnect any loose ones as needed

"Correct Answer: D. Power down the system, check the front panel connectors on the motherboard, and reconnect any loose ones as needed Explanation: The motherboard's front panel connectors might be loose, therefore powering down the system, checking these connectors and reconnecting any loose ones as needed, then powering up the system, would be the appropriate solution in this situation. Incorrect Answer Explanation(s): Options A, B, and C are incorrect because they will not solve the problem. Replacing the system is not necessary if only the indicator lights aren't working. Forcing a system update isn't associated with fixing hardware connections like indicator lights. Disconnecting the system and leaving it for a few hours won't solve a physical connection problem. Reference: Page Number 312 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should be done if a projector has a burned-out bulb? A. Replace the motherboard B.Replace the power supply C.Clean the projector lens D.Replace the bulb

"Correct Answer: D. Replace the bulb Explanation: According to the text, if a projector has a burned-out bulb, the solution is to replace the bulb. Incorrect Answer Explanation(s): A. Replace the motherboard - This is incorrect because the bulb and motherboard are separate components and a burned-out bulb would not affect the motherboard. B. Replace the power supply - This is not correct since a burned-out bulb does not translate into power supply issues. C. Clean the projector lens - Cleaning the lens will not solve the problem of a burned-out bulb. Reference: Page Number 320 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should be done if there is a failure in a RAID array and you are using RAID 0 with one failed drive? A. Replace the drive and rebuild the array from the surviving drives B.Re-enable the RAID controller in the BIOS/UEFI firmware setup C.Power down the system and replace the data cable D.Replace the drive and restore data from backups

"Correct Answer: D. Replace the drive and restore data from backups Explanation: For a RAID 0 array, if a drive has failed, the array data is lost. Therefore, the correct action is to replace the failed drive and then restore the data from backups. Incorrect Answer Explanation(s): A: Rebuilding the array from surviving drives is a suggested action for RAID 1, 5, and 10, but not for RAID 0, because in RAID 0 all data is lost if one drive fails. B: Re-enabling the RAID controller would be beneficial if the controller itself was disabled, not if a single drive failed. C: Replacing the data cable would be recommended if the cable was loose or bad, but it's not a solution when a drive has failed in a RAID 0 array. Reference: Page Number 316 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" Which solution would be most appropriate to counteract Light ghosting caused by a worn or damaged cleaning blade in a laser printer? A. Change the image/pattern completely. B.Check the temperature and humidity in the printer location and adjust them if they are out of the recommended range. C.Hard-reset the printer and check the calibration. D.Replace the toner cartridge if the cleaning blade is built in, or replace the blade.

"Correct Answer: D. Replace the toner cartridge if the cleaning blade is built in, or replace the blade. Explanation: When light ghosting is caused by a worn or damaged cleaning blade in a laser printer, the cleaning blade or the toner cartridge (if the blade is built into it) should be replaced to resolve the issue. Incorrect Answer Explanation(s): Choice A: Changing the image or pattern is recommended to combat issues with dark ghosting caused by toner starvation, not light ghosting from a worn blade. Choice B: Checking the temperature and humidity is another prevention method for toner starvation and would not directly address a hardware issue like a damaged cleaning blade. Choice C: Hard-resetting the printer would not necessarily solve a problem with the physical condition of the cleaning blade. Reference: Page Number 339 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the recommended solution for a laptop, smartphone, or tablet with a physically damaged port? A. Replace the device entirely B.Attempt to repair it yourself C.Use the device as is D.Take the device to a professional repair shop

"Correct Answer: D. Take the device to a professional repair shop Explanation: The recommended solution for a device with a physically damaged port is to take it to a professional repair shop to ensure the repair is properly done and to prevent further damage. Incorrect Answer Explanation(s): A. Replacing the device entirely is not recommended as repair may be possible and more cost-effective. B. Repairing it by oneself is not advised due to the complexity and risks of damaging it further. C. Using the device as is can lead to further damage or affect the performance of the device. Reference: Page Number 328 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the purpose of POST beep codes during the power-on self-test? A. To play a soothing melody while the computer starts up B.To generate unique sounds for each user C.To indicate the BIOS version currently being used D.To audibly indicate a problem encountered during the POST

"Correct Answer: D. To audibly indicate a problem encountered during the POST Explanation: The predefined series of internal beeps, known as POST beep codes, sounds during the power-on self-test (POST) to audibly indicate the first problem encountered, should there be more discovered later. The number of beeps and, in some cases, the length of the beep tone convey this. Incorrect Answer Explanation(s): A. POST beep codes don't exist to soothe the user; they serve as error indicators. B. POST beep codes are not unique to each user; they represent problems encountered during boot up. C. POST beep codes don't indicate the BIOS version, but represent specific issues encountered during the POST. Reference: Page Number 306 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should be the first step if your printer's display is frozen? A. Unplug it for a few minutes B.Have the unit serviced C.Open the front panel and examine D.Turn off the printer and turn it back on

"Correct Answer: D. Turn off the printer and turn it back on Explanation: The first step in resolving a printer display freezing is to turn off the printer, unplug it for a few minutes, and then turn it back on. Incorrect Answer Explanation(s): Option A skips the first step of turning off the printer. Option B, having the unit serviced, should only be considered if the previous steps have failed. Option C, suggesting to open the front panel and examine, doesn't follow the first recommended step and can potentially damage the printer. Reference: Page Number 341 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is a potential solution if a laptop's system is set to use external display and the screen appears broken? A. Free up the LCD cutoff switch. B.Use an external display until the unit can be serviced. C.Check with the manufacturer for a replacement screen. D.Use the display switching key on the keyboard to change to internal display.

"Correct Answer: D. Use the display switching key on the keyboard to change to internal display. Explanation: The correct solution for a laptop's screen appearing broken when the system is set to use an external display is to use the display switching key on the keyboard to change to the internal display. Incorrect Answer Explanation(s): Option A is incorrect because freeing up the LCD cutoff switch is the solution when that switch is stuck. Option B is incorrect because using an external display until the unit can be serviced is a solution when either the inverter or backlight of a laptop has failed. Option C is incorrect because checking with the manufacturer for a replacement screen is the solution when the screen is physically broken. Reference: Page Number 326 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What could be potential causes for a dim image on a computer screen? A. Backlight failure B.Hard drive failure C.Fan failure D.Faulty USB port

"Correct Answer: A. Backlight failure Explanation: Backlight failure or the display brightness being set too low can cause a dim image on a computer screen. Incorrect Answer Explanation(s): Hard drive failure or fan failure would not typically result in a dim image on the computer screen. These types of failures would affect system performance or cause the system to overheat. A faulty USB port would generally just result in a specific USB device not working and would not affect screen brightness. Reference: Page Number 321 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you check if the page is printing with incorrect orientation? A. Check the Layout | Orientation settings and the preferences or settings of the printer setup B.Check the RAM of the computer C.Update the firmware of the printer D.Install new printer drivers

"Correct Answer: A. Check the Layout | Orientation settings and the preferences or settings of the printer setup Explanation: The text explicitly suggest to check the Layout | Orientation settings and the preferences or settings of the printer setup if the page is printing with incorrect orientation. Incorrect Answer Explanation(s): The text does not suggest to check the RAM of the computer (B), update the firmware of the printer (C), or install new printer drivers (D) to fix incorrect page orientation. These options do not directly relate to page orientation. Reference: Page Number 340 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What are two potential solutions when experiencing garbled print problems? A. Check the connection to the printer and possibly replace the printer cable. B.Purchase a new printer. C.Always keep the printer turned off when not in use. D.Increase the storage capacity of your computer.

"Correct Answer: A. Check the connection to the printer and possibly replace the printer cable. Explanation: The text clearly suggests that a loose or bad printer cable could cause a garbled print issue. Reconnecting a loose cable or replacing a bad one could therefore resolve this issue. Incorrect Answer Explanation(s): B. Purchasing a new printer is an extreme measure that should only be considered when other solutions are not feasible. C. Keeping the printer turned off when not in use will not necessarily address garbled print problems. D. The capacity of a computer's storage does not directly affect the printing process and is therefore not a relevant solution. Reference: Page Number 335 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What could be the likely cause for cursor drift on a laptop and how can this issue be rectified? A. Dirty touchpad sensors - Remove the keyboard to gain access to the touchpad sensors and clean them. B.Incorrect refresh rate - Use the Control Panel or Settings dialog to rest the refresh rate. C.Unintentional touches - Replace the touchpad. D.Misconfigured touchpad - Reinstall the operating system.

"Correct Answer: A. Dirty touchpad sensors - Remove the keyboard to gain access to the touchpad sensors and clean them. Explanation: Dirty touchpad sensors may cause erratic behavior, including cursor drift. Therefore, they need to be cleaned for proper functioning of the cursor. Incorrect Answer Explanation(s): B. Incorrect refresh rate - Resetting the refresh rate could help but it is not directly related to cursor drift. C. Unintentional touches - While this could cause some erratic behavior, the solution makes no sense. Replacing the touchpad is the last resort. D. Misconfigured touchpad - Reinstalling the operating system is extreme and won't necessarily fix a misconfigured touchpad. The settings should be adjusted instead. Reference: Page Number 329 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is a possible solution to a printer with no connectivity? A. Disconnect and then reconnect the printer or network cable B.Set the printer for the incorrect data port C.Configure the network settings incorrectly D.Turn the printer offline

"Correct Answer: A. Disconnect and then reconnect the printer or network cable Explanation: As described in the text, a bad or loose printer or network cable might be a reason for connectivity issues. If the cable is loose or bad then disconnecting and reconnecting it or replacing it could potentially resolve the issue. Incorrect Answer Explanation(s): B. You should set the printer for the correct data port, not the incorrect one. C. You should correct the network settings, not configure them incorrectly. D. You should put the printer back online if it is taken offline, not turn it offline. Reference: Page Number 340 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What are some of the suspected issues that could cause system lockups? A. Overheated system, corrupt Windows files, bad RAM, and corrupt temporary files B.Water damage, cracked screen, virus infection, and defective motherboard C.Bad ethernet connection, corrupted drivers, overused power supply, and outdated BIOS D.Damaged keyboard, mouse malfunction, unsatisfactory display resolution, and bad hardware drivers

"Correct Answer: A. Overheated system, corrupt Windows files, bad RAM, and corrupt temporary files Explanation: As per the text, issues that can result in system lockups include an overheating system, corrupt Windows files, corrupt temporary files and bad RAM. Incorrect Answer Explanation(s): B. Water damage could potentially cause a system lockup but is less common compared to overheating or bad RAM. C. Bad ethernet connection, corrupted drivers, and outdated BIOS could cause system issues, but they are not directly related to system lockups. Overused power supply is non-specific and wasn't mentioned in the given text. D. None of these causes are mentioned in the text. Reference: Page Number 311 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What are the potential consequences of an overheating computer based on the provided text? A. Overheating can kill the CPU B.Overheating can improve the performance of the computer C.Overheating can cool down the wrong components D.Overheating can increase response speed

"Correct Answer: A. Overheating can kill the CPU Explanation: According to the text, excessive heat can cause damage to parts of the computer, particularly the CPU, which can fail or perform poorly. Incorrect Answer Explanation(s): B. This is incorrect because the text indicates overheating would decrease performance, not improve it. C. The passage does not mention that overheating can cool down the wrong components. Rather, it suggests that heat directed at the wrong components can cause poor performance or failure. D. The passage indicates that too little heat, not overheating, can cause slow response. Reference: Page Number 308 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you do when you're experiencing a fuzzy or distorted image due to a corrupted video card (GPU) driver? A. Reinstall the latest drivers B.Replace the video card C.Install the oldest driver D.Reboot the computer

"Correct Answer: A. Reinstall the latest drivers Explanation: The text suggests that reinstalling the latest drivers can fix the issue of a fuzzy or distorted image that is caused by a corrupted video card driver. This is because the latest drivers would have the most recent fixes and improvements from the manufacturer. Incorrect Answer Explanation(s): B: Replacing the video card can be a solution to hardware level issues, but in this case, the problem is with the driver software, not the video card hardware itself. C: Installing the oldest driver is not advisable because old drivers may lack the latest improvements and bug fixes. D: Rebooting the computer can solve many issues, but the same problem can occur again if the proper, updated driver is not installed. Reference: Page Number 320 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" Which of the following methods can be used to reduce high latency on a network? A. Replace or add a router to reduce network contention B.Use a wireless connection for high-volume transfers C.Apply QoS protocols to low-bandwidth demand requirements D.Layout the network to avoid interference

"Correct Answer: A. Replace or add a router to reduce network contention Explanation: Replacing or adding a router can help reduce network contention and therefore, reduce high latency on a network. Incorrect Answer Explanation(s): B. Using a wireless connection for high-volume transfers can actually increase latency. It is recommended to use a wired connection for these types of tasks. C. Applying QoS protocols to low-demand bandwidth requirements won't necessarily reduce high latency on a network. Actually it is more optimal to apply QoS (Quality of Service) protocols to high-bandwidth demand requirements. D. While laying out the network to avoid interference is a good method, it primarily pertains to reducing wireless latency specifically, not network latency in general. Reference: Page Number 346 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What are common symptoms that the A+ Core 1 exam (220-1101) might ask about in relation to problems with motherboards, RAM, CPUs, and power? A. Slow performance, unexpected restarts, no power, no post B.Slow internet, inaccurate time, missing keys, printer failure C.Loud fan, screen flickering, keyboard disconnection, low battery D.Unresponsive mouse, blue screen, frozen screen, overheating

"Correct Answer: A. Slow performance, unexpected restarts, no power, no post Explanation: The A+ Core 1 exam (220-1101) will ask about symptoms related to motherboards, RAM, CPUs, and power, which include complications like slow performance, reinstating unexpectedly, not powering on, and not posting. These symptoms determine problems with major computer components. Incorrect Answer Explanation(s): Options B, C, and D include symptoms that might occur with a PC, but are not usually associated directly with issues regarding the motherboards, RAM, CPUs, or power. Inaccurate time and missing keys are usually related with software or peripheral devices. Internet speed usually connects with network components, not with motherboards, RAM, CPUs, or power. Keyboard disconnection, unresponsive mouse, and low battery typically refer to issues with peripheral devices or power supply for those devices but don't determine issues with the motherboard, RAM or CPU directly. Reference: Page Number 305 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What might cause a laser printer to run very slowly or only print part of a page after displaying an error message or error lights? A. Too many fonts or graphics on a page B.Printer is too old C.Printer cables are not properly connected D.Printer is not compatible with the operating system

"Correct Answer: A. Too many fonts or graphics on a page Explanation: The document contains too many fonts or graphics causing the printer's memory to become overwhelmed, thus leading to slow printing or printing errors. Incorrect Answer Explanation(s): B. Although an old printer could run slowly or have issues, this is not the specific issue discussed in the material. C. Cable connection problems would likely cause different errors or no printing at all, not slow printing or printing errors due to memory issues. D. Compatibility with the operating system would typically prevent the job from being sent to the printer in the first place. Reference: Page Number 340 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" Which of the following can contribute to a sluggish performance by a PC? A. Too many programs in the startup list B.Efficiently working Registry C.Large swap space D.Few active programs

"Correct Answer: A. Too many programs in the startup list Explanation: Having too many programs in the startup list can slow down a P C. These are programs that start up automatically when the computer is turned on. If there are too many, they can use up a lot of the computer's processing power, making other tasks run slower. Incorrect Answer Explanation(s): B. An efficiently working Registry is not a cause for slow performance but contributes to efficient functioning. C. A large swap space is not a cause for slow performance but often aids in speeding up the P C. D. Few active programs are not a cause for slow performance but often aids in speeding up the P C. Reference: Page Number 308 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" Which of the following conditions may slow down a wired network? A. Using manual speed/duplex settings B.Using Cat 6a for Gigabit Ethernet (1000 Mbps) C.Replacing a hub with a switch D.Moving a device closer to a wireless router or AP

"Correct Answer: A. Using manual speed/duplex settings Explanation: Using manual speed/duplex settings may not optimize the communication speed on a wired network. It is recommended to use automatic negotiation of speed/duplex settings for optimal performance. Incorrect Answer Explanation(s): B. Using Cat 6a for Gigabit Ethernet (1000 Mbps) is actually the optimal recommendation for that speed level, so it would not slow down a network. C. Replacing a hub with a switch improves network performance since a switch does not divide bandwidth like a hub does, it would not slow the network. D. Moving a device closer to a wireless router or AP is a suggestion for improving wireless network performance, not a wired network. Reference: Page Number 345 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What range does an APIPA/Link Local Address fall into? A. 169.254.1.0 - 169.254.254.255 B.169.254.0.1 - 169.254.255.255 C.169.255.0.0 - 169.255.255.255 D.169.254.0.0 - 169.254.255.255

"Correct Answer: B. 169.254.0.1 - 169.254.255.255 Explanation: The Automatic Private Internet Protocol Addressing (APIPA) range runs from 169.254.0.1 through 169.254.255.254. The server automatically assigns an IP address from this range when the DHCP server is not working. Incorrect Answer Explanation(s): A. This range is incorrect because the start of the APIPA is at 169.254.0.1, not 169.254.1.0. C. This range is incorrect because APIPA addresses fall into the 169.254.x.x range, not 169.255.x.x. D. This range is incorrect because the start of the APIPA range is at 169.254.0.1, not 169.254.0.0. Reference: Page Number 348 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is a potential solution to increased or intermittent latency in a network? A. Disable the network B.Add a jitter buffer C.Downgrade the Ethernet cable D.Reduce the number of gateway devices

"Correct Answer: B. Add a jitter buffer Explanation: Adding a jitter buffer can help in controlling the fluctuation in latency and hence is a solution to increased or intermittent latency. Incorrect Answer Explanation(s): Disabling the network is not a solution as it will terminate all network operations. Downgrading the Ethernet cable may actually worsen the situation as it would have less capability to handle data transfer. Reducing the number of gateway devices might cut off network access for some devices, hence it is not a feasible solution. Reference: Page Number 346 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What are the suggested solutions to deal with interference in wireless connections? A. Reboot the system or install a new router B.Change the Wi-Fi channel or move the router and apply filtering, shielding, or grounding for EMI C.Change the Wi-Fi password and improve physical security D.Increase the range of Wi-Fi and check internet speed

"Correct Answer: B. Change the Wi-Fi channel or move the router and apply filtering, shielding, or grounding for EMI Explanation: The text suggests changing the Wi-Fi channel or moving the router to handle Wi-Fi overlap. For electromagnetic interference, the suggested solutions are applying filtering, shielding, or grounding. Incorrect Answer Explanation(s): A. Rebooting the system or installing a new router is often a general troubleshooting step and is not specifically recommended for interference in this text. C. Changing the Wi-Fi password and improving physical security can be a good idea for improving network security, but it will not help with interference. D. Increasing the range of the Wi-Fi and checking the internet speed could potentially improve the performance but won't directly address the interference issues. Reference: Page Number 347 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What actions are recommended when the 'OS Not Found' error occurs? A. Install a new Operating System B.Change the boot order C.Upgrade hardware D.Turn off and on the computer

"Correct Answer: B. Change the boot order Explanation: The text suggests that if the 'OS Not Found' error occurs, one possible action is to change the boot order. This means that the system is trying to boot in the wrong order, perhaps from a non-bootable disk or peripheral, and simply changing this order in the BIOS settings may solve the problem. Incorrect Answer Explanation(s): A. Install a new Operating System: The text does not suggest that a new operating system needs to be installed. Rather, it may be sufficient to repair the boot sector with the operating system's utilities. C. Upgrade hardware: While it may be possible that a hardware issue is causing an 'OS not found' error, the text does not suggest that this is typically the solution. D. Turn off and on the computer: While sometimes helpful for minor issues, simply rebooting the system is unlikely to resolve an 'OS not found' error. Reference: Page Number 317 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What action should be taken when the type of paper in the printer tray does not match the printer setting in the operating system? A. Restart the printer B.Change the paper setting on the printer to match the OS paper setting C.Check the printer input setting D.See the 'Multiple Prints Pending in Queue' symptom

"Correct Answer: B. Change the paper setting on the printer to match the OS paper setting Explanation: If the type of paper in the printer tray does not match the printer setting in the operating system, you should adjust the paper setting on the printer to match the one in the OS. This will ensure that the printer operates correctly with the given paper type. Incorrect Answer Explanation(s): Option A: Restarting the printer won't help unless the correct paper setting is selected in the printer to match the OS. Option C: The incorrect data port refers to the source of the data being printed and not the type of paper in use. Option D: The 'Multiple Prints Pending in Queue' symptom is related to print jobs backed up in the print queue, not mismatch of paper type. Reference: Page Number 341 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the suggested solution if the NUM LOCK or CAPS LOCK key is turned on accidentally on a laptop? A. Ignore it since it won't affect the performance B.Check BIOS setup, clean the keyboard, or replace the keyboard C.Turn off the laptop and restart D.Format the laptop

"Correct Answer: B. Check BIOS setup, clean the keyboard, or replace the keyboard Explanation: The suggested solution is to first turn off the NUM LOCK or CAPS LOCK key, as desired. If the issue persists, possible solutions include checking the BIOS setup, cleaning the keyboard, or as a last resort, replacing the keyboard. Incorrect Answer Explanation(s): Ignoring the issue would not solve the problem, as indicated in the passage. Turning off and restarting the laptop, or formatting the laptop, are extreme measures that are not necessary for this issue. Reference: Page Number 330 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you do if a video card (GPU) is overheating? A. Replace the CPU B.Check and replace the fan on the video card if it's defective C.Install additional RAM D.Upgrade the operating system

"Correct Answer: B. Check and replace the fan on the video card if it's defective Explanation: If a video card is overheating, it is crucial to check the fan on the video card and replace if it is defective. Overclocked cards should be reset to normal operations. Incorrect Answer Explanation(s): Replacing the CPU, installing additional RAM or upgrading the operating system will not resolve the issue of an overheating GPU. The main focus should be on cooling the GPU by checking the fan and replacing it if defective. Overclocked cards should also be reset to normal operations. Reference: Page Number 322 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you do if the video card (GPU) is overheating and causing incorrect color display? A. Replace the computer's power supply unit. B.Check the fan on the video card and replace the fan or card if defective. If the card is overclocked, reset it to normal operations. C.Upgrade the computer's RAM. D.Replace the computer's processor.

"Correct Answer: B. Check the fan on the video card and replace the fan or card if defective. If the card is overclocked, reset it to normal operations. Explanation: If the video card is overheating, it may cause incorrect color display. Checking the fan on the video card, including possible replacement of the fan or the whole card, and resetting the card to normal operations if it has been overclocked would solve this. Incorrect Answer Explanation(s): Replacing the computer's power supply unit (A) or processor (D) or upgrading the computer's RAM (C) will most likely not fix an issue with the video card's heat management. Reference: Page Number 321 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What could be potential solutions when a printer makes a grinding noise when printing? A. Turn off and on the printer B.Clean rollers C.Replace RAM D.Replace motherboard

"Correct Answer: B. Clean rollers Explanation: Cleaning the rollers inside the printer can help to alleviate the grinding noise, as mentioned in the provided text. Incorrect Answer Explanation(s): Turning off and on the printer is a common troubleshooting step, but it may not solve the underlying issue causing the grinding noise. Replacing the RAM or the motherboard doesn't appear in the suggestions for solving this problem; moreover, these are parts of a computer, not a printer. Reference: Page Number 339 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you do if the toner is not fusing to the paper due to a dirty fuser assembly in a laser printer? A. Replace the fuser with a maintenance kit B.Clean the fuser assembly with 90 percent or higher denatured alcohol C.Clean the fuser assembly with 70 percent isopropyl alcohol D.Clean the fuser assembly with 90 percent or higher water

"Correct Answer: B. Clean the fuser assembly with 90 percent or higher denatured alcohol Explanation: According to the provided text, if the fuser assembly is dirty, it should be cleaned with 90 percent or higher denatured alcohol. This is likely because this concentration of alcohol acts as an effective cleaning agent capable of removing dirt, debris, and residue that might interfere with the toner fusing process. Incorrect Answer Explanation(s): Option A is incorrect because the text recommends replacing the fuser only if there's a fuser failure, not just because it's dirty. Option C is incorrect because 70 percent isopropyl alcohol is not recommended, according to the provided text. Option D is incorrect because water is not mentioned as a suitable cleaning agent for a dirty fuser assembly in the provided text. Reference: Page Number 335 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What could cause paper to jam when using the duplex function of a printer? A. Incorrect media type B.Duplexer is not installed correctly C.Worn separator pad D.All of the above

"Correct Answer: B. Duplexer is not installed correctly Explanation: In the context of the provided text, a duplexer not being installed correctly could cause paper jams when using the duplex function of a printer. Incorrect Answer Explanation(s): While incorrect media type and worn separator pad can cause paper jams, the text explicitly states that a duplexer not being installed correctly is the cause of jams when using the duplex function. Reference: Page Number 336 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What could be the potential causes for speckling on printed pages? A. Insufficient ink or toner cartridge B.Faulty ink or toner cartridge or possible faulty photoconductor unit C.Blocked paper path D.Incompatible printer driver

"Correct Answer: B. Faulty ink or toner cartridge or possible faulty photoconductor unit Explanation: The text indicates that speckling on the printed page could be due to faulty ink or toner cartridge or a possible faulty photoconductor unit on a laser printer. Incorrect Answer Explanation(s): The text does not indicate that insufficient ink or toner cartridge, blocked paper path, or an incompatible printer driver could cause speckling on printed pages. Reference: Page Number 338 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What could be possibly done when a pixel is stuck in 'off' mode? A. Replace the pixel B.Gently massage pixel with a pencil eraser C.Turn off and on the display D.Put the display on a bright light

"Correct Answer: B. Gently massage pixel with a pencil eraser Explanation: According to the text, when a pixel is stuck in 'off' mode, you can possibly remedy the situation by gently massaging the pixel with a pencil eraser, which may stimulate it to turn on. Incorrect Answer Explanation(s): A. Individual pixels cannot be replaced; the entire display would need to be replaced. C. Turning off and on the display doesn't guarantee that the pixel will get unstuck. D. Putting the display on a bright light has no effect on individual pixels. Reference: Page Number 321 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the first thing to check if a computer appears to not have power? A. If the computer's monitor is working B.If the power cord is inserted into a power source outlet C.If the computer's operating system has crashed D.If the computer's internal components are overheating

"Correct Answer: B. If the power cord is inserted into a power source outlet Explanation: The first thing you should check if a computer appears to not have power is that the power cord is inserted into a power source outlet. This is because the computer needs electricity to power its components and without it, it will appear to not have power. Incorrect Answer Explanation(s): Option A is incorrect because the problem stated is about power and not about the monitor's functionality. Option C is also incorrect because a crashed operating system normally does not cause a computer to appear as if it does not have power. Option D, while can cause a shut down to prevent damage, would typically involve other symptoms before a complete power loss. Reference: Page Number 307 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What can cause a flashing screen image? A. Network congestion B.Incorrect refresh rate, device driver, or graphics card C.Faulty hard drive D.Incorrect keyboard driver

"Correct Answer: B. Incorrect refresh rate, device driver, or graphics card Explanation: According to the provided text, the flashing screen image can be caused by an incorrect refresh rate, device driver, or graphics card. Incorrect Answer Explanation(s): Network congestion and a faulty hard drive or incorrect keyboard driver would not cause a flashing screen image according to the information given. These components may affect other parts of the computer operation, but they are not directly related to the display and its functionality. Reference: Page Number 321 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What solution is recommended for a malware attack on a Laptop? A. Use anti-malware software downloaded to the device or use Enterprise Mobility Management (EMM) services in the device OS. B.Install or enable malware protection. C.Upgrade device hardware. D.Install a new operating system.

"Correct Answer: B. Install or enable malware protection. Explanation: For malware attacks on laptops, the text recommends installing or enabling malware protection as the solution. Incorrect Answer Explanation(s): A: This solution is advised for a smartphone or tablet, not a laptop. C: Upgrading hardware is not specifically recommended as a solution for malware attacks. D: Installing a new OS is not specifically recommended as a solution for malware. Reference: Page Number 329 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What does the Spinning Pinwheel of Death (SPoD) typically indicate on an operating system? A. It indicates hardware problems. B.It indicates that an application has stopped responding. C.It indicates a misconfiguration with overclocking settings. D.It indicates a blue screen of death.

"Correct Answer: B. It indicates that an application has stopped responding. Explanation: The Spinning Pinwheel of Death (SPoD) typically indicates that an application on the operating system has stopped responding. This is different from the Blue Screen of Death (BSoD), which is typically caused by device drivers and/or hardware problems. Incorrect Answer Explanation(s): A. The Spinning Pinwheel of Death (SPoD) indicates that an application has stopped responding, not hardware problems. This is a characteristic of the Blue Screen of Death (BSoD). C. The Spinning Pinwheel of Death (SPoD) indicates that an application has stopped responding, not a misconfiguration with overclocking settings. Such a misconfiguration is a less common cause of the BSo D. D. The Spinning Pinwheel of Death (SPoD) and the Blue Screen of Death (BSoD) are different error displays. The SPoD indicates that an application has stopped responding, while the BSoD denotes hardware or software faults. Reference: Page Number 306 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is port flapping and what can it indicate in a network? A. It is a condition when a port is suddenly shut down due to overloading. B.It refers to a scenario where a port in a network is rapidly changing states between connecting and disconnecting, indicating a possible loop in the network or a rogue device. C.It refers to the malfunction of a port due to device incompatibility. D.It refers to the sudden increase in network traffic through a particular port.

"Correct Answer: B. It refers to a scenario where a port in a network is rapidly changing states between connecting and disconnecting, indicating a possible loop in the network or a rogue device. Explanation: Port flapping refers to a condition where a port on a network device is repeatedly connecting and disconnecting. This can indicate possible problems like a loop in the network or a rogue device that has been added to the network. Incorrect Answer Explanation(s): A. Port flapping does not refer to a port shutting down due to overloading. Overloading can cause port issues, but it's a separate issue from port flapping. C. While device incompatibility can cause network issues, it doesn't directly relate to port flapping. D. Port flapping does not refer to sudden increases in network traffic; however, it could potentially result in erratic traffic behavior. Reference: Page Number 346 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What can be the cause of vertical white lines in a laser printer, and what is the recommended solution? A. Impact printer - Incorrect head gap and it should be set to the recommended value. B.Laser printer - Toner is clogged and needs to be removed and shaken. C.Inkjet printer - Incorrect paper type setting. Enter the correct paper type. D.Laser printer - Damaged drum causing spots. Replace the drum or toner.

"Correct Answer: B. Laser printer - Toner is clogged and needs to be removed and shaken. Explanation: For laser printers, a common cause of vertical white lines is a clogged toner. Removing and shaking the toner cartridge is the suggested solution. Incorrect Answer Explanation(s): Choice A is incorrect because the issue with vertical white lines is not related to impact printers. Choice C is incorrect because the issue is not due to incorrect paper type settings seen in inkjet printers. Choice D is incorrect as vertical white lines are not caused by damaged drum which usually causes spots. Reference: Page Number 335 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What action should you take when a computer has an APIPA IP address but a DHCP IP address is unavailable? A. Turn on the Wi-Fi radio using the physical switch on the device or the software switch in the OS B.Open a command prompt in Windows and use ipconfig release and ipconfig/renew to obtain a new IP address, one from the DHCP server C.Install the NIC driver D.Turn off airplane mode

"Correct Answer: B. Open a command prompt in Windows and use ipconfig release and ipconfig/renew to obtain a new IP address, one from the DHCP server Explanation: An APIPA IP address is a fallback mechanism which allows local LAN connections when the computer is unable to find a DHCP server. One way to attempt obtaining an IP address from the DHCP server is to release and renew the IP configuration using 'ipconfig release' and 'ipconfig/renew' commands in Windows command prompt. This action could potentially resolve the issue and get the DHCP IP address. Incorrect Answer Explanation(s): A: Turning on the Wi-Fi radio is generally not related to the issue of obtaining an IP address from a DHCP server. It might be relevant if the connection type is wireless and Wi-Fi is off, but doesn't directly address the issue with DHCP. C: Installing the NIC driver would only be necessary if the computer doesn't recognize the NIC or the current driver isn't functioning properly. In this case, the issue is with communication with the DHCP server, not recognition of the NI C. D: Turning off airplane mode could potentially enable network connections if they were disabled, but it won't specifically resolve a problem with obtaining an IP address from a DHCP server Reference: Page Number 345 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What procedures should be followed when a printer has multiple prints pending in the queue? A. Restart the printer B.Open the Print Spooler service, release waiting print jobs, delete print jobs with errors, then resubmit C.Disconnect and reconnect the printer from the network D.Replace the printer's ink cartridge

"Correct Answer: B. Open the Print Spooler service, release waiting print jobs, delete print jobs with errors, then resubmit Explanation: The recommended procedure when dealing with multiple prints pending in the queue is to open the Print Spooler service, check the status of print jobs, release print jobs that are waiting, remove erroneous print jobs, and then resubmit them. The other options such as rebooting the printer, disconnecting and reconnecting the printer to the network, and replacing the ink cartridge, while may be viable solutions in some scenarios, do not line up with the specific instructions in the text. Incorrect Answer Explanation(s): A. Restarting the printer may not resolve the issue if the print spooler service is preventing jobs from progressing. C. Disconnecting and reconnecting the printer from the network may not address issues with the print spooler, which manages print jobs. D. Replacing the printer's ink cartridge is not related to managing print jobs in the queue or issues with the print spooler. Reference: Page Number 337 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" Which of these is NOT a possible solution to intermittent device failures? A. Replace the power supply with a higher-rated model B.Reinstall operating system C.Replace power splitters D.Use a power supply tester to check power supply power levels

"Correct Answer: B. Reinstall operating system Explanation: Reinstalling the operating system is not listed as a solution for intermittent device failures due to issues with power supply. Incorrect Answer Explanation(s): A: 'Replace the power supply with a higher-rated model', C: 'Replace power splitters', and D: 'Use a power supply tester to check power supply power levels' are indeed possible solutions to the problem as indicated in the text. Reference: Page Number 312 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the suggested solution for incorrect color settings due to a corrupt printer driver? A. Run the printhead test and cleaning utility B.Reinstall the latest printer driver C.Rerun automatic alignment or calibration D.Have the printer serviced or replace the printer

"Correct Answer: B. Reinstall the latest printer driver Explanation: Reinstalling the latest printer driver is the best solution for incorrect color settings due to a corrupt printer driver. This is because printer drivers govern the communication between a computer system and the printer, and an updated, correct printer driver ensures this communication is effective. Incorrect Answer Explanation(s): A. Run the printhead test and cleaning utility - This is the suitable solution if the printheads of an Inkjet printer are clogged, not when a printer driver is corrupt. / C. Rerun automatic alignment or calibration - This is needed when printer calibration or alignment is needed, not for a corrupt driver situation. / D. Have the printer serviced or replace the printer - This is necessary if the printer is defective, not if the printer driver is corrupt. Reference: Page Number 339 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What solution should be applied if a system fails to boot due to a damaged boot sector? A. Change the boot order B.Repair the boot sector with OS utilities C.Remove nonbootable media and restart D.Change the media drives inserted

"Correct Answer: B. Repair the boot sector with OS utilities Explanation: If the boot sector is damaged, using OS utilities to repair it can resolve the issue and allow the system to boot normally. Incorrect Answer Explanation(s): You should not change the boot order or media drives inserted in response to a damaged boot sector, as these actions will not correct the underlying issue. Removing nonbootable media and restarting could be helpful in some cases, but not when the boot sector is damaged. Reference: Page Number 315 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you do if the hard drive light is always on? A. Ignore it, as it is normal B.Restart the system manually by removing the power source C.Disconnect the hard drive D.Replace the hard drive

"Correct Answer: B. Restart the system manually by removing the power source Explanation: As per written in the text, if the hard drive light is always on, you can attempt to fix it by restarting the system manually by removing the power source. Incorrect Answer Explanation(s): Ignoring the problem (Choice A) cannot solve it. Choice C and D are drastic actions, where the problem could likely be fixed by a manual restart. Reference: Page Number 315 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should be done when '‹filename> is not recognized' or 'file format is not recognized' error is encountered? A. Delete the file B.Run a disk error utility, such as SFC or CHKDSK or restore file from backup C.Ignore the error message D.Restart the computer

"Correct Answer: B. Run a disk error utility, such as SFC or CHKDSK or restore file from backup Explanation: Running a disk error utility like SFC or CHKDSK can help find and repair file system errors while restoring files from backup ensures you have a good working copy of the file. Incorrect Answer Explanation(s): A. Deleting the file would actually cause further data loss. C. Ignoring the error message does not address the problem and can lead to worse system issues. D. Restarting the computer may not fix file system errors or unrecognized file formats. Reference: Page Number 316 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you do when the audio is not working after installing an update? A. Check the volume control and speaker connections B.Run the Windows Playing Audio troubleshooter C.Check the speaker connection D.Check the sound settings and device driver in Task Manager

"Correct Answer: B. Run the Windows Playing Audio troubleshooter Explanation: If the audio isn't working after installing an update, it's recommended to use the Windows Playing Audio troubleshooter to diagnose and fix the issue. This tool can run several checks and apply fixes in case an issue is detected. Incorrect Answer Explanation(s): Option A would be suitable to verify if the problem is a hardware one, but given the issue arises after installing an update, it's likely a software-related problem. Option C is relevant when the audio is lost intermittently, and doesn't apply in the context of an update triggering the issue. Option D would be more suitable if the audio services were not running, again, not directly related to the update. Reference: Page Number 321 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What could be a suspect issue if fans spin but there's no power to other devices? A. The system is overheating B.Secondary power to motherboard (4/8-pin) connector is loose or disconnected C.The system is affected by a virus D.The system hard drive is corrupted

"Correct Answer: B. Secondary power to motherboard (4/8-pin) connector is loose or disconnected Explanation: According to the text, if fans spin but there is no power to other devices, then a possible cause could be that the secondary power to motherboard (4/8-pin) connector is loose or disconnected. Incorrect Answer Explanation(s): A. The text does not mention overheating as an issue for this problem. C. The text does not relate viruses to this problem, these would usually cause different kinds of system issues. D. Hard drive corruption does not necessarily result in a scenario where fans spin but there is no power to other devices. Reference: Page Number 312 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What could cause the GPS not to function on a smartphone or tablet? A. The battery is drained B.The GPS is turned off in device settings C.The device is too hot D.The Wi-Fi is turned off

"Correct Answer: B. The GPS is turned off in device settings Explanation: Turning the GPS off in device settings disables all location-based functions, and this includes the phone's capability to utilize GPS. Therefore you must ensure that GPS is turned on in your device settings. Incorrect Answer Explanation(s): A. The battery being drained would make the device inoperable overall, not just the GPS. C. Overheating could cause the device to shutdown, but does not directly affect GPS function. D. Wi-Fi has no direct correlation with GPS function, turning it off won't disable GPS. Reference: Page Number 332 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What does the Power Good (PG) check do during the start-up of a computer? A. The PG check tests the battery life of the computer. B.The PG check examines the power supply unit's voltages on its output lines. C.The PG check ensures the computer's software boot process is functioning correctly. D.The PG check verifies the motherboard's health and performance.

"Correct Answer: B. The PG check examines the power supply unit's voltages on its output lines. Explanation: During startup, the Power Good (PG) check is performed by the power supply unit (PSU). The PSU checks the voltages on its own output lines. If they're all carrying the correct voltages, this indicates the PSU is working properly. As a result, the motherboard is sent a Power Good signal of +5 V, and then the boot process proceeds. Incorrect Answer Explanation(s): A. The battery life test is not a part of the PG check. Rather it's a distinct and separate process. C. The PG check is not designed to verify the software boot process; instead, it specifically inspects the voltages on the PSU's output lines. D. The PG check does not directly evaluate the motherboard's overall health or performance. Instead, it primarily focuses on the power supply unit. Reference: Page Number 309 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What are some possible causes and solutions for intermittent wireless connection on a laptop? A. The Wi-Fi antenna wire is tight and the Wi-Fi card is properly installed B.The Wi-Fi antenna wire is loose or disconnected and the Wi-Fi card is not properly installed C.The signal strength received by Wi-Fi radio is high D.The Wi-Fi antenna wire is connected and the Wi-Fi card is improperly installed

"Correct Answer: B. The Wi-Fi antenna wire is loose or disconnected and the Wi-Fi card is not properly installed Explanation: The text mentions that a loose or disconnected Wi-Fi antenna wire and an improperly installed Wi-Fi card can lead to intermittent wireless connectivity on a laptop. Checking for these issues and correcting them could resolve the connectivity issue. Incorrect Answer Explanation(s): Option 'A' is incorrect as it does not highlight any potential issues that may cause an intermittent wireless connection on a laptop. Option 'C' is incorrect because a high signal strength would not cause an intermittent connection. Option 'D' is also incorrect as it suggests that a connected Wi-Fi antenna wire is a potential issue, whereas the text states that a loose or disconnected antenna wire could be. Reference: Page Number 327 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is a possible cause and solution if apps are not loading on a smartphone, even after closing apps not in use? A. The device has too many apps running in memory. You should close apps that are not in use. B.The app is not compatible with the device. Compare the app's requirements with the device's software and hardware specifications, and if it's not compatible, uninstall and replace it. C.The phone needs a software update. Update the smartphone's software and restart the device. D.The app's server might be down. Try contacting the app's developer for support.

"Correct Answer: B. The app is not compatible with the device. Compare the app's requirements with the device's software and hardware specifications, and if it's not compatible, uninstall and replace it. Explanation: If closing unused apps does not resolve the issue, the next step to consider is the compatibility of the app with the device. Ensuring your apps match your device's specifications can help to rectify the issue. Incorrect Answer Explanation(s): A is incorrect as the scenario mentions that closing apps did not solve the problem. C is incorrect because there is no mention in the text about needing a software update. D is incorrect because the issue is with loading the app, not a server connection issue. Reference: Page Number 330 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the possible action required when a component on the motherboard appears enlarged, distended, or burnt? A. The component needs to be cleaned. B.The component may need to be replaced. C.The component should be ignored. D.The component needs to be repaired.

"Correct Answer: B. The component may need to be replaced. Explanation: According to the provided text, if a component on the motherboard becomes misshaped, enlarged, distended, or appears burnt it may need to be replaced. Incorrect Answer Explanation(s): A: Cleaning an misshaped, enlarged, or burnt component would not necessarily fix the issue and it still might require replacement. C: Ignoring a potentially damaged component could lead to further issues or damage. D: While some components can potentially be repaired, the text directly suggests that replacement may be necessary in these circumstances. Reference: Page Number 310 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is often the cause of clicking noises from a HDD? A. The drive is overheating B.The drive is trying to reread failing sectors C.The drive is functioning normally D.The drive's capacity is full.

"Correct Answer: B. The drive is trying to reread failing sectors Explanation: Clicking sounds from a HDD often suggest that the drive is failing. This is caused by the drive attempting to reread sectors that are failing, which generates noise. In these cases, the HDD is predicted to fail soon, so it is important to back up the drive, replace the drive, and restore data. Incorrect Answer Explanation(s): A. Overheating does not produce clicking sound. C. Clicking noises are not normal for a functioning drive. D. A full drive does not make a clicking noise. These noises are often produced when the drive is failing and trying to read failing sectors. Reference: Page Number 315 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the cause of being unable to decrypt an email on a laptop, smartphone or tablet, according to the text? A. The device's operating system is out of date B.The email app doesn't have the correct software or decryption key C.The internet connection is instable D.There are too many emails in the inbox

"Correct Answer: B. The email app doesn't have the correct software or decryption key Explanation: According to the text, the inability to decrypt an email on a laptop, smartphone or tablet is caused by the email app missing the correct software or decryption key. Incorrect Answer Explanation(s): A. The text does not mention that the device's OS being out of date can result in inability to decrypt an email. C. An unstable internet connection might prevent emails from coming through but does not influence email decryption. D. The number of emails in the inbox has nothing to do with decrypting a single email. Reference: Page Number 331 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What could be the potential reasons for paper not feeding into the printer? A. The printer is not connected to power B.The paper tray isn't loaded or inserted properly C.The printer doesn't have ink D.The printer is not compatible with the computer system

"Correct Answer: B. The paper tray isn't loaded or inserted properly Explanation: If the paper tray isn't loaded or inserted properly, the printer won't be able to feed the paper for printing. It is necessary to check the paper level and position, and reinsert the tray correctly. Incorrect Answer Explanation(s): A. The printer not being connected to power would lead to the printer not operating at all, not just paper not feeding. C. The absence of ink wouldn't affect the paper feed process, but the actual printing of the document. D. Incompatibility with the computer system can prevent printing but wouldn't affect the paper feeding. Reference: Page Number 337 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is likely the issue if an installed application does not start, starts and then stops right away, or freezes up or 'crashes' while running, but not always in the same place? A. The device does not have enough storage space B.There is an application issue C.The device's operating system is out-of-date D.There is a network connectivity issue

"Correct Answer: B. There is an application issue Explanation: The text specifies that these symptoms typically indicate an application issue. Incorrect Answer Explanation(s): A. The text does not indicate that storage space could be the root of the issue. C. The text does not suggest that the operating system's state could be causing the app to crash. D. The text does not suggest that network connectivity issues could be causing the app to crash. Reference: Page Number 310 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What could be a possible cause for slow performance in a laptop, smartphone, or tablet, and what could be a potential solution? A. There are too many apps running in memory, and the solution could be to delete rarely used apps. B.There's not enough RAM, and the solution could be to install more RAM if possible. C.The primary drive or internal storage is full, and the solution could be deleting all files from the device. D.The device is overheating, and the solution could be to keep using the device until it cools down by itself.

"Correct Answer: B. There's not enough RAM, and the solution could be to install more RAM if possible. Explanation: The text clearly states that 'Not enough RAM' can cause slow performance, and you can solve this by installing more RAM if possible. Incorrect Answer Explanation(s): A: Closing the apps that are not in use, rather than deleting them, could solve the issue if there are too many apps running in memory. C: Only files that are not essential should be deleted to free up space, not all files. D: The suggested solution to an overheating device is to shut it down and allow it to cool before restarting, not continue using it. Reference: Page Number 331 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What steps should be taken when a projector overheats due to clogged air vents? A. Clean the air vents and check status indicators. B.Turn off the projector, vacuum out the air vents, replace or clean the filters, if present, and restart. C.Replace the GPU fan or video card. D.Repair or replace the projector.

"Correct Answer: B. Turn off the projector, vacuum out the air vents, replace or clean the filters, if present, and restart. Explanation: The correct procedure for dealing with a projector that has overheated due to clogged air vents is to first turn off the equipment. Then proceed to vacuum the air vents to remove the debris causing the blockage. Any filters present should be cleaned or replaced. Once this has been done, the projector can be restarted. Incorrect Answer Explanation(s): A. Simply cleaning the air vents and checking status indicators may not solve the problem - the filter needs to be replaced or cleaned, and the projector needs to be restarted after these steps are complete. C. Replacing the GPU fan or video card are suggested solutions for GPU fan failure, but not specifically for overheating due to clogged air vents. D. Repairing or replacing the projector is suggested for projector fan failure, not specifically for an overheating issue due to clogged air vents. Reference: Page Number 322 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you do if there is no Bluetooth connectivity with a laptop, smartphone, or tablet? A. Check the internet connection B.Turn on Bluetooth; pair the devices as needed. C.Restart the device D.Update the operating system

"Correct Answer: B. Turn on Bluetooth; pair the devices as needed. Explanation: According to the text, if there is no Bluetooth connectivity on these types of devices, the first thing to check is whether Bluetooth is turned on, and if not, turn it on and pair the devices as needed. Incorrect Answer Explanation(s): A is incorrect because the issue discussed is about Bluetooth not internet. C is incorrect because the text does not suggest restarting the device as a first option. D is incorrect because the problem does not involve an outdated operating system. Reference: Page Number 327 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the solution for sticking keys in a laptop or a Bluetooth keyboard used with a tablet or smartphone? A. Use a vacuum cleaner to suction the debris or sticky material. B.Use compressed air to clean between the keys; remove the keyboard to clean spills, and be sure the keyboard is dry before reinstalling it. C.Use a damp cloth to wipe between the keys. D.Use a hairdryer to blow away the debris.

"Correct Answer: B. Use compressed air to clean between the keys; remove the keyboard to clean spills, and be sure the keyboard is dry before reinstalling it. Explanation: The suggested solution for dealing with sticking keys on both a laptop and a Bluetooth keyboard used with a tablet or smartphone is to use compressed air to clean between the keys and to remove the keyboard to clean spills. The keyboard should also be ensured that it is dry before reinstalling it. Incorrect Answer Explanation(s): Using a vacuum cleaner or a hairdryer might not effectively remove debris or sticky material between or behind keys, and can result in further damage. Using a damp cloth might introduce more moisture which could potentially cause more damage. Reference: Page Number 329 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you do if your system is overheating, and producing whining noise? A. Unplug AC power and press Power button for 15 seconds B.Restore BIOS/UEFI settings C.Check cooling system D.Display 'No boot device available' or 'Boot device not found' message

"Correct Answer: C. Check cooling system Explanation: If the system is overheating and producing a whining noise, it is probable that the problem is with the system's cooling system, such as the fans not working properly. Incorrect Answer Explanation(s): Options A and B are appropriate when a 'No boot device available' or 'Boot device not found' message is displayed. These are not related to the system overheating or producing a whining noise. Option D is incorrect because that's the error message that could be displayed and not an action to rectify the issue. Reference: Page Number 315 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" Which is the correct solution if a laptop or tablet's fans inside the device have failed or are running too slowly? A. Remove the device from pocket. B.Place the device on a hard surface and clean dirty or clogged vents. C.Check fan operation and have the device serviced if the fans have failed; clean the fans if they are running too slowly. D.Have the device serviced.

"Correct Answer: C. Check fan operation and have the device serviced if the fans have failed; clean the fans if they are running too slowly. Explanation: The correct solution for a laptop or tablet's fans that have failed or are running too slowly is to check the fan operation and have the device serviced if the fans have failed; clean the fans if they are running too slowly. Incorrect Answer Explanation(s): A. Removing the device from pocket is the solution when a smartphone is facing overheating due to a case or pocket. B. Placing the device on a hard surface and cleaning dirty or clogged vents is the solution when the vents on the underside/rear of a laptop or tablet are blocked. D. Having the device serviced is the solution when the thermal transfer material between the CPU and heat sink has failed. Reference: Page Number 328 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should be done when there is overheating in the video card (GPU)? A. Overclock the video card for better performance B.Ignore it as it's a normal condition C.Check the fan on the video card and replace the fan or card if defective D.Connect multiple video cards simultaneously to distribute the heat

"Correct Answer: C. Check the fan on the video card and replace the fan or card if defective Explanation: When a GPU is overheating, the first thing to do is to check its fan if it is working properly. If it is defective, it should be replaced. If the card is overclocked, it should be reset to its normal operation to prevent further overheating. Incorrect Answer Explanation(s): A. Overclocking the video card can actually increase heat production and exacerbate the problem. B. Ignoring the issue can cause loss of video card performance and eventual damage. D. Connecting multiple video cards does not necessarily distribute the heat, and can create new problems. Reference: Page Number 322 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the appropriate solution for a Overcharged battery in a Laptop, smartphone, or tablet? A. Check the charger voltage output B.Use the device while it is still connected to the charger C.Disconnect the charger after the battery is fully charged D.Replace the charger

"Correct Answer: C. Disconnect the charger after the battery is fully charged Explanation: To prevent overcharging a battery in Laptop, smartphone, or tablet, it is suggested to disconnect the charger once the battery is fully charged. Incorrect Answer Explanation(s): A. Checking the charger voltage output is the solution when the charger output voltage is too high. B. Using the device while it is still connected to the charger can lead to overheating and battery swelling. D. Replacing the charger is recommended when the charger's voltage output is too high, not due to overcharging of the battery. Reference: Page Number 325 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you do if your device cannot find the SSID? A. Try signing into a weaker network signal B.Enable airplane mode C.Enter the correct name of the SSID and provide the encryption key D.Turn off and on the Wi-Fi without providing the encryption key

"Correct Answer: C. Enter the correct name of the SSID and provide the encryption key Explanation: If your device cannot find the SSID, it might be because it's hidden. In this case, you need to manually enter the correct name of the SSID and provide the encryption key to connect. Incorrect Answer Explanation(s): A. Signing into a weaker network signal doesn't solve the problem of not being able to find the SSI D. B. Enabling airplane mode will turn off all connectivity, including Wi-Fi, which doesn't solve the problem. D. Simply turning off and on the Wi-Fi doesn't solve the problem if the SSID is hidden, you need to manually provide the SSID and encryption key. Reference: Page Number 348 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" Which of the following is used to check the OS system logs for error messages within Windows? A. Disk Management B.Device Manager C.Event Viewer D.Task Manager

"Correct Answer: C. Event Viewer Explanation: Event Viewer is a Windows utility that allows you to view event logs, which may contain error messages and other details about the system's behavior. In the context of diagnosing issues, you can use Event Viewer to track down problems and possibly find solutions. Incorrect Answer Explanation(s): A. Disk Management is used for managing hard drives and other storage devices. B. Device Manager is used for managing and troubleshooting hardware devices. D. Task Manager is used for monitoring resources and terminating processes, not for checking error messages in system logs. Reference: Page Number 312 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What are some possible reasons and solutions for missing drives in OS? A. If power and data cables are not connected, perform a system restore. B.If incorrect SATA port setting, reinstall the operating system. C.If USB port doesn't provide enough power, connect it to a different USB port or a self-powered hub. D.If file system is not recognized by host operating system, clear the cache.

"Correct Answer: C. If USB port doesn't provide enough power, connect it to a different USB port or a self-powered hub. Explanation: The possible solutions include reconnecting power and data cables if they are not connected, changing the SATA port setting to non-RAID if it is incorrectly set. If the USB port doesn't provide enough power then the drive should be plugged into a root hub on the system or a self-powered hub. Incorrect Answer Explanation(s): Solution A is incorrect because reconnecting the power and data cables is the correct solution for internal hard drives not being recognized, not system restore. Solution B does not apply as the proper action for an incorrect SATA port setting would be to change the SATA port setting to non-RAID (AHCI on most recent systems), not to reinstall the OS. Solution D is incorrect as the correct solution to a file system that is not recognized by the host operating system is not to clear the cache, but to format the drive with a file system which is readable by the host operating system. Reference: Page Number 317 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the correct solution if there is No Sound from a Laptop's Speakers and the Laptop has an Incorrect audio output chosen? A. Make sure the speaker or headset is turned on; pair with the mobile device if necessary. B.Turn off the unit, reconnect the speaker, and retry. C.Open the audio mixer and choose the correct output device. D.Make sure the speaker wire is fully plugged into speaker jack.

"Correct Answer: C. Open the audio mixer and choose the correct output device. Explanation: The correct solution for an Incorrect audio output chosen is to open the audio mixer and choose the correct output device. This will ensure that the audio signal is being sent to the correct device. Incorrect Answer Explanation(s): A. This solution applies when a Bluetooth speaker or headset is not working with a laptop, smartphone, or tablet, not when the incorrect audio output is chosen. B. This solution applies when a speaker or headset wire is not full plugged into a speaker jack. It doesn't apply in this case with incorrect audio output selected. D. Ensuring the speaker wire is fully plugged in can fix sound issues related to disconnection, but in this scenario the problem is related to wrong audio device selection not wire disconnection. Reference: Page Number 331 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the solution if touch is not registering on icons on a laptop, smartphone, or tablet? A. Clean the surface of the touchscreen with a microfiber cloth B.Use a soft reset to restart the device C.Perform touchscreen calibration per the device operating instructions D.Use liquid directly on the touchscreen

"Correct Answer: C. Perform touchscreen calibration per the device operating instructions Explanation: If touch isn't registering on icons, it could be that the touchscreen calibration is off. In this case, one should perform touchscreen calibration as per the device's operating instructions. Incorrect Answer Explanation(s): A. Cleaning the surface of the touchscreen with a microfiber cloth would solve the issue if the touchscreen is dirty, not if touch isn't registering on icons. B. Using a soft reset to restart the device is a recommended solution if the system is frozen, not if touch isn't registering on icons. D. Using liquid directly on the touchscreen could cause damage to the device and is therefore not a recommended solution. Reference: Page Number 330 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is a method for removing 'ghosts' or moderate burn-in on plasma displays? A. Using the monitor as normally. B.Turning the monitor off for a few hours. C.Playing a full-screen slideshow for a few hours. D.Using the monitor in a darker environment.

"Correct Answer: C. Playing a full-screen slideshow for a few hours. Explanation: Playing a full-screen slideshow for few hours helps in removing the consistent stationary image that caused the burn-in and therefore helps to alleviate the problem. Incorrect Answer Explanation(s): A. Using the monitor normally may not alleviate the issue if the same stationary elements remain on the screen. B. Turning the monitor off won't affect the burn-in as it is caused by persistent display of same elements on the screen. D. The brightness of the environment does not affect burn-in which is caused by persistent display of same elements on the screen. Reference: Page Number 321 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you do if there is a loose or disconnected video cable? A. Power down display only B.Leave the system running while reconnecting C.Power down system and display then reconnect cable and restart both D.Disconnect the video cable

"Correct Answer: C. Power down system and display then reconnect cable and restart both Explanation: The proper procedure for handling a loose or disconnected video cable is to power down both the system and the display, reconnect the video cable, and then restart both the display and the system. Incorrect Answer Explanation(s): A. Powering down only the display does not guarantee full safety as the system is still on. B. Reconnecting a video cable while the system is still running can potentially cause hardware damage. D. This is incorrect, as disconnecting the video cable does not solve the problem. Reference: Page Number 320 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is a possible solution to a system clock failing to keep the actual date and time correctly? A. Replace the graphics card B.Upgrade the operating system C.Power down the system and replace the CMOS battery D.Install additional RAM

"Correct Answer: C. Power down the system and replace the CMOS battery Explanation: The text suggests that when the system clock is failing to keep the actual date and time correctly, it may be related to the Computer's battery, specifically, the CMOS battery. It is recommended to power down the system, replace the CMOS battery (usually a CR2032), turn on the system, enter BIOS/ VEFI firmware setup, reset date/time and settings, save changes, and restart the system. Incorrect Answer Explanation(s): A. The graphics card is responsible for graphics-related processes and has no connection to the system clock. B. The operating system might require an upgrade for various reasons but it won't necessarily fix a misaligned system clock. D. More RAM could improve performance but it wouldn't fix a malfunctioning system clock. Reference: Page Number 311 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the recommended procedure to fix a staple jam in a printer? A. Power off printer and pull jammed paper against print direction B.Remove all paper from machine, keep the printer on and pull jammed paper in print direction C.Power off printer, remove all paper from machine, pull jammed paper in print direction, remove any debris D.Power on printer, pull jammed paper against print direction, remove any debris

"Correct Answer: C. Power off printer, remove all paper from machine, pull jammed paper in print direction, remove any debris Explanation: Turning off the printer ensures safety while removing jammed paper and any debris. Pulling the jammed paper in the print direction can prevent further damage to the printer. Removing all paper helps ensure that the source of the problem is completely resolved. Incorrect Answer Explanation(s): A. Pulling the paper against print direction can further damage the printer. / B. It's important to power off the printer for safety reasons before starting to fix the issue. / D. It's not advisable to work on a printer while power is on and pulling paper against the print direction can cause more damage. Reference: Page Number 340 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What would most likely be causing grinding noises coming from a system case? A. Overheated CPU B.Faulty monitor C.Power supply or motherboard components are failing D.Loose cables

"Correct Answer: C. Power supply or motherboard components are failing Explanation: According to the text, grinding noises from a system case are most likely due to the failure of power supply or motherboard components. Incorrect Answer Explanation(s): A CPU overheating or a faulty monitor wouldn't cause grinding noises within the system case. Loose cables may cause some noise, but they usually wouldn't produce a grinding noise. Reference: Page Number 310 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What are the suggested solutions to improve poor VoIP quality according to the text? A. Increase the jitter B.Downgrade the internal network C.Reduce the jitter or upgrade the internal network D.Increase the jitter and downgrade the internal network

"Correct Answer: C. Reduce the jitter or upgrade the internal network Explanation: According to the text, the solutions to improving poor VoIP quality are reducing the jitter or upgrading the internal network. Incorrect Answer Explanation(s): Options A, B, and D are incorrect because increasing the jitter or downgrading the network is opposite to the solutions suggested in the text. These actions will likely exacerbate poor VoIP quality, not improve it. Reference: Page Number 346 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What steps can be taken to obtain a new IP address if the device has an APIPA IP address and cannot connect to the DHCP server? A. Restart the device and turn off and on the Wi-Fi radio B.Use a loopback plug to test the NIC C.Release and renew the IP address using ipconfig in the command prompt, and restart the device if needed D.Put the device on airplane mode and then turn it off

"Correct Answer: C. Release and renew the IP address using ipconfig in the command prompt, and restart the device if needed Explanation: Releasing and renewing the IP address is a way to reset the IP address assigned by the DHCP server. The APIPA (Automatic Private Internet Protocol Addressing) IP address given implies there is an issue with connecting to the DHCP server, which would provide a different, usable IP address for online connectivity. After releasing and renewing the IP address, it is sometimes necessary to restart the device to apply changes. Incorrect Answer Explanation(s): A: Restarting the device and turning off and on the Wi-Fi radio will not directly effect a new IP address being assigned. B: Testing the NIC with a loopback plug will help diagnose if there are signal issues with the NIC, but it will not yield a new IP address. D: Using airplane mode would disconnect all wireless connectivity, it will not aid in acquiring a new IP address. Reference: Page Number 345 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What steps can be taken if two or more devices have the same IP address causing an IP conflict? A. Disable and then re-enable the devices B.Change the subnet mask on the devices C.Release and renew the IP addresses if provided by DHCP or manually change each conflicting device's IP D.Ignore the conflict as it will resolve itself over time

"Correct Answer: C. Release and renew the IP addresses if provided by DHCP or manually change each conflicting device's IP Explanation: In the case of an IP conflict, the step to resolve it would be to release and renew the IP addresses if they are assigned by DHCP, or if the addresses are set manually then each conflicting device needs to be given its own unique IP address in the appropriate range. Incorrect Answer Explanation(s): Disable and re-enable the device does not necessarily resolve the conflicting IP address. Change the subnet mask doesn't set a unique IP for each device hence it doesn't resolve the conflict. An IP conflict issue doesn't resolve itself over time, it needs manual intervention. Reference: Page Number 348 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the recommended solution for a frozen laptop, smartphone, or tablet due to an incompatible or corrupt app? A. Perform a system reboot B.Perform a soft reset and then retry app C.Remove and reinstall the most recent app installed D.Update the system firmware

"Correct Answer: C. Remove and reinstall the most recent app installed Explanation: When an incompatible or corrupt app causes a system to freeze, the recommended solution is to remove and reinstall the most recent app installed. This process ensures the app is properly installed without any corruption which might affect the system's performance. Incorrect Answer Explanation(s): A. A system reboot is not the recommended first step for this specific problem. B. Performing a soft reset and retrying the app is recommended for a system software issue, not specifically for an incompatible or corrupt app. D. Updating system firmware would likely not solve an app-specific issue. Reference: Page Number 331 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you do if your laser printer's toner is running low? A. Print the diagnostic page using the self-test B.Replace the printer ribbon C.Remove and shake or replace the toner cartridge D.Have the printer serviced

"Correct Answer: C. Remove and shake or replace the toner cartridge Explanation: When the toner is running low, you can either remove and shake the cartridge to redistribute the remaining toner, or replace the cartridge entirely. Incorrect Answer Explanation(s): A. Printing a diagnostic page won't help if the toner is already running low. B. Replacing the printer ribbon is unrelated to the toner issue. D. Getting the printer serviced is unnecessary if you can resolve the issue by shaking or replacing the toner cartridge. Reference: Page Number 336 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the recommended course of action when trying to recover from liquid damage on a laptop? A. Access the Liquid Damage Indicator (LDI) B.Leave the battery and internal removable devices in place and allow to air dry. C.Remove external power and peripherals; remove battery and internal removable devices; pat dry and allow to air dry. D.Immediately try to power on the laptop to assess the damage.

"Correct Answer: C. Remove external power and peripherals; remove battery and internal removable devices; pat dry and allow to air dry. Explanation: In the case of liquid damage on a laptop, one should eliminate all external power sources and remove any internal removable devices. Once these actions are taken, the device should be patted dry and then allowed to air dry. Incorrect Answer Explanation(s): A. Accessing the Liquid Damage Indicator (LDI) is a step used for smartphones and tablets, not laptops. B. Leaving the battery and internal components in during the drying process could lead to further damage. D. Powering on the device immediately after liquid damage could cause a short-circuit and more extensive damage. Reference: Page Number 328 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" Which possible solution would you apply for the suspected issue of a nonbootable optical disc or USB flash drive inserted? A. Repair the boot drive using OS tools. B.Enter BIOS/UEFI firmware setup, reset the boot sequence to include a bootable drive, and restart the system. C.Remove nonbootable removable media and restart the system. D.Reinstall the operating system.

"Correct Answer: C. Remove nonbootable removable media and restart the system. Explanation: When the system is trying to boot from a nonbootable optical disc or USB flash drive, the correct solution is to remove the nonbootable removable media and restart the system. Incorrect Answer Explanation(s): A. Repairing the boot drive using OS tools is a solution if the Windows or other OS boot drive is corrupt, not when the system is trying to boot from nonbootable media. B. Resetting the boot sequence in BIOS/UEFI firmware setup is a solution for incorrect boot sequence settings, not when the system is trying to boot from nonbootable media. D. Reinstalling the operating system is not a needed solution as the issue is with the nonbootable media, not with the installed operating system. Reference: Page Number 311 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the best solution if you find that display scaling is set too high? A. Reinstall the video card drivers B.Run system in VGA (640 × 480) resolution C.Reset the scaling to 100 percent using the Display menu in Settings D.Replace the monitor

"Correct Answer: C. Reset the scaling to 100 percent using the Display menu in Settings Explanation: Resetting the display scaling to 100 percent using the Display menu in Settings is the best solution if display scaling is too high. This step would effectively return the display size to normal. Incorrect Answer Explanation(s): Reinstalling the video card drivers is usually performed for issues related to corrupted video card drivers, not when display scaling is too high. Running the system in VGA (640 × 480) resolution is an option when the system resolution needs to be reset, not when scaling is too high. Replacing the monitor does not solve an issue related to display scaling being set too high, as the problem lies in the system settings. Reference: Page Number 322 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should you do when you realize that your router has failed and does not provide Internet connection? A. Check the domain controller user/group configuration and change it if necessary. B.Update the modem firmware. C.Shut down and restart the router. Update the firmware. Release and review the IP address at each device. Replace the router if it fails again. D.Check limited connectivity/no connectivity symptom

"Correct Answer: C. Shut down and restart the router. Update the firmware. Release and review the IP address at each device. Replace the router if it fails again. Explanation: The correct response in restoring internet connection when a router fails involves a few steps: you must shut down and restart the router, update the router's firmware, release and review the IP address on each device, and finally replace the router if it fails again. Incorrect Answer Explanation(s): Option A refers to the solution for a user or group not being granted Internet access, not to a failed router. Option B mentions the solution for a failed broadband modem, not a router. Option D is related to the problem of APIPA IP addresses not allowing Internet connections, rather than a router failure. Reference: Page Number 347 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the recommended solution when encountering extended read/write times or read/write failure due to bad data cable? A. Shut down the system and remove the data cable B.Shut down the system, reattach the data cable, and power up the system C.Shut down the system, replace the data cable, and power up the system D.Check the drive specs and verify the correct SATA in BIOS/UEFI firmware setup

"Correct Answer: C. Shut down the system, replace the data cable, and power up the system Explanation: The given text suggests that if a bad data cable is the cause of extended read/write times or read/write failure, the recommended action will be to shut down the system, replace the data cable and power up the system again. Incorrect Answer Explanation(s): A option is incorrect as simply removing the data cable won't solve the problem, it needs to be replaced. B option suggests reattaching the cable which also is not a solution for a bad data cable. Option D is about verifying drive specs and SATA settings, not about handling a bad data cable. Reference: Page Number 316 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What can be inferred if a computer emits a burning smell but continues to run? A. The computer has a problem with its operating temperature B.The computer is functioning outside of its monitored operating ranges C.There is a likely issue, but it's unrelated to operating temperature D.The computer is on the verge of a catastrophic failure

"Correct Answer: C. There is a likely issue, but it's unrelated to operating temperature Explanation: The text clearly mentions that if the computer is still running despite the burning smell, it's not a temperature-related issue. Thus, the problem must lie elsewhere. Incorrect Answer Explanation(s): A and B are incorrect as the text clearly mentions that it's not an operating temperature problem or a range monitoring issue. D is incorrect because, although a burning smell is a concern, the computer continues to function, indicating that the failure is not immediate or catastrophic. Reference: Page Number 309 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is the purpose of using 'ipconfig release' and 'ipconfig/renew' commands in Windows? A. To enable the NIC B.To check the signal lights of the NIC or switch C.To obtain a new IP address from the DHCP server D.To install a driver for the NIC

"Correct Answer: C. To obtain a new IP address from the DHCP server Explanation: The 'ipconfig release' command in Windows releases the current IP configuration of the computer, while 'ipconfig/renew' asks for a new IP address from the DHCP server in order to establish a network connection. Incorrect Answer Explanation(s): A. The command 'ipconfig release' and 'ipconfig/renew' are not used to enable the Network Interface Card (NIC), this is typically done through device manager or the hardware listing. B. These commands don't have any relation to checking the signal lights of the NIC or switch. C. Driver installation for the NIC is not done through these commands, this would typically be done through an installation wizard or the device's settings. Reference: Page Number 345 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What is a potential solution if a laptop or smartphone has no wireless connectivity due to the Wi-Fi radio being turned off? A. Turn off airplane mode B.Connect the Wi-Fi antennas to the Wi-Fi radio C.Turn on the Wi-Fi radio D.None of the above

"Correct Answer: C. Turn on the Wi-Fi radio Explanation: To regain connectivity, the Radio Wi-Fi must be turned on. This can be done either through an external switch or by modifying the operating system settings depending on the device. Incorrect Answer Explanation(s): Turning off airplane mode is not sufficient if the root cause of the issue is the Wi-Fi radio being turned off. If the Wi-Fi antennas are not connected, turning them on will not solve the problem. The option 'None of the above' is not correct because turning on the Wi-Fi radio is the correct action to address the identified problem. Reference: Page Number 327 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What should be done when a video or graphic file seems to be corrupted or broken? A. Remove the file immediately B.Reinstall the playback device C.Use a video conversion or repair utility D.Download the codecs automatically

"Correct Answer: C. Use a video conversion or repair utility Explanation: If a video or graphic file is corrupted or broken, it can be restored using a video conversion or repair utility such as VLC media player or Windows Media Player. This will help fix the issues in the file. Incorrect Answer Explanation(s): A: Simply removing the file would mean losing it completely, which is not the desirable action if the data inside is important. B: Reinstalling the playback device may not be necessary if only a specific file is causing issues, not all files. D: Downloading the codecs automatically is necessary for encoding or decoding the digital data but can't fix the corruption of an already existing video or graphic file. Reference: Page Number 320 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

" What troubleshooting step could be used to resolve an issue with a laptop not displaying to an external monitor? A. Reinstall the laptop's operating system. B.Replace the laptop's battery. C.Use the appropriate laptop key or menu selection to use the external display. D.Reset the laptop to factory settings.

"Correct Answer: C. Use the appropriate laptop key or menu selection to use the external display. Explanation: The text notes that the laptop may not be configured to use an external display. The solution provided in these circumstances is to use the appropriate key or menu selection to use the external display or mirror the internal/external displays as desired. Incorrect Answer Explanation(s): A. Reinstalling the operating system is a drastic step that is not recommended for a display issue. B. Replacing the laptop's battery would not solve a display issue as it is not related to power. D. Resetting the laptop to factory settings is also a drastic measure and not recommended for a display issue. Reference: Page Number 330 in Mike Meyers' CompTIA A+ Core 1 Certification Passport (Exam 220-1101)