Core 1 Final

How many pins does a video graphics array (VGA) have?

15 pins, Blue used to connect monitors

How many pins does an HDMI connector have?

19 pins

Which port on a firewall would need to be open to permit the sending of email?

25

How many pins does a parallel port have?

25 pins

PC power supplies are most likely to have which two voltages from the list below? Choose two.

3.3 V and 5 V

USB 3.0 is characterized by a maximum transfer speed of:

5Gbps - USB 3.0 can handle up to 5Gbps (BITS-per-second), which is approximately the same as 640MBps (BYTES-per-second).

What would be the memory speed when combining DDR2 with both 600 and 800 MHz sticks?

600 MHz

Which of the following wireless networking standards has the shortest operating distance?

802.11a

Which of these wireless protocols is limited to 5 GHz for its range of operation?

802.11a (1990) - Maximum Transfer Rate: 54 Mbps Band: 5 GHz

Which wireless standard can support speeds of up to 150 Mbps on a wireless router?

802.11n (2009) Maximum Transfer Rate: 288.8 Mbps/stream (Single Channel) Band: 2.4/5 GHz

How many pins does a serial port have?

9 pins

What is a Mini ITX form factor?

A Mini ITX form factor also known as a small form factor (SFF) 6.7" squared and has up to one expansion slot.

You are assigned responsibility to define the system requirements for a new thin client computer that will be assigned to all company employees. Which configuration of those shown below would best fulfill the assignment?

A PC that meets the minimum requirements for running the required operating system

Which of the following is the benefit of a modern tablet as compared to an e-Reader?

A tablet has the ability to run graphically intense applications

What is the ATX form factor?

Advances technology extended (ATX) is 12" by 9.6"and can contain up to 7 expansion slots.

A user is told that his mobile device must be in discovery mode before he can connect to a Bluetooth device. In this context, what is the purpose of discovery mode?

Allows a peripheral to be contacted by the mobile device

Fan speed is changed in which area of a PC system?

BIOS

Coaxial uses which connection type?

BNC connectors and F-connectors.

A laptop logon screen can barely be seen despite adjusting the display's brightness setting. Which of the following display components is defective?

Backlight

As a network technician, you realize that your network has become segmented due to a break in the cable. Which is your most likely type of network topology?

Bus

You are building a new computer. A powerful video card, maximum RAM, and powerful processor are the most important factors to consider when creating a ______________ .

CAD workstation - (Computer-Aided Design) Software that makes technical drawings and schematics easier to produce and revise.

A customer wants to transfer data from the DVR to a DVD. Which of the following should be used on a workstation in order to extract the data for archiving?

Capture card

A user is attempting to print a color document but it will not print in color. Which of the following should the technician do first to fix the problem?

Check greyscale setting

You are asked to respond to a user who has lost their connection to the local network and Internet. The company's network using DHCP to provide IP addresses to the client computer. You go to the user's desk and run IPCONFIG from a command prompt. The computer returns an IP address of 0.0.0.0. What should you check first when troubleshooting this problem?

Check the network cable - Verify that the DHCP server is up Based on the situation, the first thing to check is the computer's connection to the network. There are two facts that should lead you to this conclusion:1. no other users have reported a similar problem. The problem is localized to this one computer.2. the user with the problem has lost all access to the network. So you will start looking for reasons why this computer has no connection to the network. Of the possible actions listed, only checking the network cable addresses both elements of the problem.

In which address class would the IP address of 10.10.1.180 be classified?

Class A

After clearing a paper jam you find that you are still unable to print. You reseat the paper and successfully print a test page from the printer. You attempt on from the client and it does not work. What is the next step to continue troubleshooting the issue?

Clear the print queue - Often times after a paper jam the print queue gets filled up with documents waiting to be printed. After fixing a paper jam always verify that there are no documents stuck in the print queue. Remember that each individual client has its own print queue. When you print a test page directly from the printer, it bypasses the client print queue.

You are troubleshooting a laptop running Windows 10. You need to restart the system using the diagnostic software on a DVD. You set the boot order in the UEFI BIOS to the internal DVD-RW drive. However, the laptop seems to ignore the diagnostic disk and boots directly into Windows. What action must you take to resolve the problem and boot from the DVD?

Configure the Secure boot settings - Secure Boot is a security standard developed by members of the PC industry to help make sure that a PC boots using only software that is trusted by the PC manufacturer. When the PC starts, the firmware checks the signature of each piece of boot software, including firmware drivers (Option ROMs) and the operating system. If the signatures are good, the PC boots, and the firmware gives control to the operating system. In this scenario, the laptop cannot boot using the diagnostic DVD because it does not have the required signature. Therefore, the system defaults to Windows.

Dual channel configuration is an option for which type of RAM?

DDR

Which of the following Internet connection types is a digital form that runs over standard telephone wiring?

DSL - Digital Subscriber Line is a broadband data and multi-media transmission technology which uses standard copper telephone wiring.

On a laptop, multiple video displays are most likely supported by which of these accessories?

Docking station

Memory reliability is best with which type of RAM?

ECC - Error-correcting code memory (ECC memory) is a type of computer data storage that can detect and correct the most common kinds of internal data corruption. ECC memory is used in most computers where data corruption cannot be tolerated under any circumstances, such as for scientific or financial computing. ECC memory maintains a memory system immune to single-bit errors: the data that is read from each word is always the same as the data that had been written to it, even if a single bit actually stored, or more in some cases, has been flipped to the wrong state.

Which of these methods is best to use in maintaining the most current contact information on an Android phone on a daily basis?

Enable contact synchronization by setting up their email account on the phone.

You are asked to look at a co-workers computer. The user is concerned because the machine makes a loud clicking noise even as it continues to run. The user does not notice an decrease in system speed, but complains that they cannot access drive E:\. Based on these symptoms, what do you suspect the problem to be?

Failing second hard drive - Of the possibilities given, the most likely problem is that the second hard drive in the computer is failing. If the first drive were failing, the user would not be able to boot the computer. The same would be true if the computer has a bad power supply. If there is a bad internal fan, the computer will most likely shut down on an intermittent basis and not make a loud clicking noise.

Electromagnetic interference has the LEAST potential to influence which of these media types?

Fiber

What are two benefits of using fiber cable as a network medium. Choose two.

Fiber is the least susceptible to EMI and Fiber can transmit data the farthest distance without requiring a repeater

Sally, a user, calls the help desk to report that all her print jobs have been printed with a great deal of toner smudging on each page. Which printer component from those shown below should you inspect first?

Fuser - You should check the fuser. The fuser is not reaching the correct temperature.

Select two components that would best guarantee high performance from a Home Server. Choose two.

GB Ethernet adapter and RAID array

Showing movement and location on a mapping program is made possible through the use of which of the following technologies?

GPS

Redirection of the screen orientation when a mobile phone feature turns their phone is a product of which technology at work?

Gyroscope

Regardless of the final destination, which device transmits data to all ports?

Hub - An OSI layer 1 (Physical) network device used to implement a star network topology on legacy Ethernet networks. Hubs may also be known as "multiport repeaters" or concentrators. They are the central points of connection for segments and act like repeaters so that every segment receives signals sent from any other segment.

Internal hard drives are most commonly connected by which of these connection types?

IDE - IDE (Integrated Drive Electronics)

What is a molek's connector used for?

In older computers it's used to connect the hard drive to power. It's usually white and has 4 pins plus red yellow and black wires

To realize the best transfer speeds in connecting a machine with a fast Ethernet connection to a gigabit network with gigabit speed, what would be the necessary update or upgrade to the machine?

Install a 10/100/1000 NIC.

What is a Serial advanced technology attachment (SATA) connector used for?

It's used to attach internal storage drives in a desktop PC and looks like an L shaped port?

Multiple USB and DVI cables are connected to which device during a typical installation?

KVM - Keyboard, Video and Mouse

Which one of the printers shown below will require that you replace its toner as a part of its standard maintenance cycle?

Laser

Which components would have the greatest positive impact on a new gaming system's performance? (Select two.)

Liquid cooling system and Solid state hard drive(s)

Which tool is used to troubleshoot the NIC on a machine that does not receive an IP address?

Loopback plugs

The ability to limit which client machines can access a WAP is implemented through which of these?

MAC filtering - (media access control filtering) Applying an access control list to a switch or access point so that only clients with approved MAC addresses can connect to it

You are upgrading an older workstation to create a CAD/CAM system for a new employee. Which two components will have the greatest impact on the workstation's performance? Choose two.

Maximum RAM and Powerful processor

An accelerometer has a primary function of which of the following?

Measuring velocity in a given direction

To convert digital signals to analog signals, which device would you use?

Modem - A dial-up modem converts digital signals to an analog carrier signal (modulation) and transmits it over the telephone cable, making a distinctive screeching noise. The modem at the other end converts the analog signal back to digital (demodulation) and processes the data.

A user wants to quickly share pictures between mobile devices. The devices will be in close proximity so the necessity of a third party service and/or another networking device is not required. Which of the following is the best option for this scenario?

NFC - Given the scenario of mobile devices - typically, mobile phones with cameras, the technology in view in the question would be Near Field Communications (NFC) which uses radio waves to communicate with other like devices. Earlier, less sophisticated devices (e.g. the Palm Pilot PDA) used infrared (IR) technology to sync devices or share information in like manner.

A customer wants the thinnest laptop possible. Which of the following display technologies allows for thinner devices?

OLED - OLED displays offer great advantages that can be extremely suited for for laptops. Among these strengths are:* They are much thinner and lighter than LCDs.* They consume less power - OLEDs only consume energy when pixels are lit so an almost black screen will require very little power.

Which of the settings listed below is most likely to be reset during a typical printer maintenance cycle?

Page count

You connect a second monitor to a desktop computer that is configured to support dual monitors. You place the new monitor to the right of the existing monitor. After booting up the computer, you notice that the mouse pointer can only get to the second monitor by moving to the left edge of the first monitor. Which of the following display settings needs to be adjusted to get the pointer to move in the same direction as the physical placement of the monitors?

Position

You have been asked to troubleshoot a computer that reboots at random times throughout the day. What are two components that could most likely contribute to this problem?

Power supply and Memory - There are a number of problems that can a computer to reboot randomly. Of the possibilities presented, the two most likely reasons would be a failing power supply or mismatched RAM.

You need to connect some cat5e cabling to the back of a patch panel. Which tool should you use?

Punch down - A punch down tool is used to connect network cables to the back of a patch panel.

What is most commonly upgraded component of a laptop?

RAM

You have been asked to troubleshoot a computer that beeps repeatedly when powering on. Of the options shown, what would most likely cause this situation?

RAM not seated properly - Of the answers shown, the one most likely to trigger a beep code during system start up is that the RAM is not seated properly on the motherboard. All other answers would either have no effect on the start up process or they would not trigger a beep code response.

Which of the following can typically be upgraded or augmented in a laptop? Select all that apply.

RAM, Networking, Hard drive - Memory, Storage, and Networking (via PCMCIA or USB attached peripherals) are three elements of laptops which can typically be upgraded or augmented.

In connecting a DSL modem to a wall outlet, which of these connectors would be used?

RJ-11

Which connector type is used for a modem connection?

RJ-11

Twisted pair cabling uses which of these types of connectors?

RJ-45

A user is reporting that they cannot connect to the wireless network from their office but they were able to connect yesterday. Which of the following would be the most likely reason?

Radio switch on laptop is disabled - Most laptops have a physical hardware switch on the outside that will turn off the wireless network card. When a user's wireless internet stops working always make sure you have them check all over the computer for any switches that may turn the wireless network card back on.

A user reports that her laptop is not booting. You are assigned to resolve the problem. Upon inspecting the laptop, you find that there are no system lights, sounds, or display when the power button is pressed. Which one of the following actions would you perform first to troubleshoot this problem?

Remove any external drives or USB devices from the laptop.

A smartphone user experiences difficulty removing the back cover of the device. Once finally removed, the battery appears to have swollen. The battery is still functional, but requires more frequent charging than it used to. Which of the following should the user do NEXT?

Replace the battery with a new one

You are troubleshooting a four-disk RAID 10 array on a Windows server. One drive fails. What steps must you take to restore the array to full working order? Choose all that apply.

Replace the failed drive and Verify the RAID is healthy - RAID 10, also known as RAID 1+0, uses a process of writing data in stripes across primary disks that have been mirrored to the secondary disks. As with all other RAID failures, the only way to recover from the RAID failure is to replace the failed disk and then verify that the disk is rebuilt. Rebuilding the disk will restore RAID to a healthy condition.

You are troubleshooting a computer with a RAID 0 array. One of the drives appears to be failing. What action should you take to resolve the problem and restore the user's data?

Replace the failing drive. Inform the user that the data stored on the RAID array is lost and cannot be recovered. - RAID 0 (block-level striping without parity or mirroring) provides improved performance and additional storage but no fault tolerance. Any drive failure destroys the array, and the likelihood of failure increases with more drives in the array. As a result, if a drive fails, all data stored on the array is lost.

Which action, of those shown below, must you take to resume printing with an impact printer that has run out of ink?

Replace the ribbon

Users report that a laser printer struggles to pick up paper from its default tray. Which item, of those listed below, would you replace first to resolve this problem?

Rollers

SIMM is associated with which memory type?

SDRAM - Laptop DDR SDRAM is packaged in small modules called Small Outline DIMM (SODIMM).

Which of the following is the BEST protocol to use for securely transferring large files? To transfer large files securely, which of these protocols is BEST to use?

SFTP - Secure File Transfer Protocol also known as SHH (Secure Shell) A remote administration and file copy program that is flexible enough to support VPNs too (using port forwarding). SSH runs on TCP port 22.

Which one of these types of memory form factors is most often used by laptop computers?

SODIMM - Small Outline DIMM (SODIMM).

Fiber connection is associated with which of these connector types?

Straight Tip (ST)—A bayonet-style connector that uses a push-and-twist locking mechanism; used mostly for multi-mode networks. Subscriber Connector (SC)—Connector with a push/pull design that allows for simpler insertion and removal than FC. There are simplex and duplex versions, though the duplex version is just two connectors clipped together. It can be used for single- or multi-mode. Lucent or Local Connector (LC)—A small form factor connector with a tabbed push/pull design. LC is similar to SC but the smaller size allows for higher port density.

Which of the following devices is best to use when designing a SOHO network to ensure the least amount of collisions?

Switch

Which of the following is required to take the most advantage of drive encryption technologies?

TPM chip - When the device has a Trusted Platform Module (TPM) chip present on the motherboard, additional security and options become available.

You download a new app for your Android device. You start the application with the device in portrait mode. Then you turn the device sideways but the application does not change to landscape mode. You try turning the device several different directions, but the orientation of the app never changes. What is the most likely cause for this problem?

The application was not developed to react to changes to the gyroscope.

Which of the following is a symptom of overheating?

The computer starts up and runs for less than a minute before shutting down or locking up. A principal symptom of overheating occurs when the computer shuts down or locks up intermittently.

A user reports that her computer shuts down intermittently throughout the day. You go to the user's desk to collect the computer for troubleshooting. As you move the computer to a push cart, you notice a sound like loose parts moving around inside the case. Based on this one clue, you think you know what the problem is. What is it?

The heat sink restaining clip has broken loose -It is highly unlikely that the BIOS chip would be affected by chip creep. Similarly, memory is held in place by restraining clips. It would very unlikely for the memory to become unseated. And if the power supply came loose from the computer case, you would see that as you move the computer.

What is the most likely factor that would prevent installation of a 4 GB SODIMM on a graphics workstation?

The memory is incompatible

What is a micro ATX form factor?

The micro ATX (mATX) is 9.6" squared and has 4 expansion slots.

You have a laser printer that has 2 separate paper trays. One of them is for standard paper and the other for legal paper. Whenever a user prints something for legal paper, the job does not seem to go through. The standard size paper is working fine. Which of the follow is most likely to be causing the problem?

The paper size for the tray is incorrect in the printer setup - The fact that the paper tray fits legal size paper would imply that legal size paper is supported by this printer. We are also still able to print jobs that use standard paper, so the queue is not causing the print jobs to get stuck. Many laser printers will require you to manually input the paper size for each tray. This is the easiest thing to check, and may likely be the solution.

A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is most likely the cause?

The power connector for the video card is unplugged. - When a computer is powered up, it will immediately detect all video devices and then select the best one to use. Typically it will default to the video device where monitor is plugged in. In this case when the computer is turned on there are no beep codes to indicate something is wrong. Instead it behaves as if a monitor was unplugged. When you install a new card you will plug the monitor into the new card. If the new card does not have power then the motherboard will not detect it. If the motherboard does not detect it, it will treat the video as if there is only one option. It will select on board video and continue the boot process. The monitor will appear empty because it is plugged in to a video card that is not being used.

A user reports that his computer turns itself off for no apparent reason. When you go to his desk to troubleshoot the problem, you smell smoke coming from the computer. What type of problem are these most likely symptoms of?

The power supply is failing - When a computer shuts down or locks up at intermittent intervals for no obvious reason, the problem is most likely caused by overheating. If you smell smoke coming from the computer, this would confirm that the power supply has failed or is failing and should be replaced.

A user contacts you and says that after turning his printer off and then on the following message has appeared PC load letter . Which of the following is the most likely cause?

The printer is out of paper - This particular error message comes up on a lot of older HP printers. This message is warning the user that the paper try is empty, and that paper needs to be loaded into the tray.

A new multifunctional printer has been installed on the network. You realize the flatbed scanner lights up, but it does not scan the documents. Which of the following is the most likely reason of the issue?

The scanner lock switch on the device is locked - When scanners are brand new they typically have a lock on the slider for the scanner that prevents movement. This reduces the likely hood that the scanner will be broken during the shipping process.

Sally, a coworker, report that the back cover of her company-issued smartphone seems to either come off on its own, or will not seat properly on the phone. Which of the following explanations is most likely the cause of Sally's problem?

The smartphone has a non-OEM cover.

Examine the back of this microATX motherboard. You need to be able to make a connection to a wired Ethernet network. Does this motherboard have an integrated LAN connector?

This motherboard has one LAN connector as indicated.

Which two steps would you take first to correct an issue with your laptop in which your connection to an external display is not detected and the monitor goes in to sleep mode? Choose two.

Toggle the display using the keyboard shortcut and Change the input mode on the monitor

A user complains that when they press certain letters on their laptop's keyboard, a number is typed instead of a letter. Which of the following is most likely to resolve the issue?

Turn off number lock - Some laptop keyboards do not have a number pad in order to save space and keep the size of the keyboard down. Some laptop manufacturers have found clever ways to still include the number pad without using extra space. They will sometimes include it inside the regular part of the keyboard. When you toggle the number lock these keys from letter keys into their corresponding number keys.

If a laptop has only one RAM slot in the RAM bay but the laptop is specified to have two slots, where would you MOST likely find the additional slot?

Under the keyboard

You need to limit access to your wireless network for unapproved devices. Which feature of those shown below would you configure to achieve this goal?

Use MAC filtering

You are replacing a toner cartridge in a laser printer. As you are removing the empty cartridge, a large amount of powder falls out onto rollers inside the printer. Which of the following would be the proper course of action?

Use a toner vacuum to remove the spilled toner from the undesired surfaces - Toner is very messy, but it is not dangerous to be around in the event of a spill. The best course of action would be to get out a vacuum designed for electronics and vacuum up all of the toner. You do not want to use any form of heat or water. Make sure the inside of the printer is completely clean before closing it up and trying to use it.

A customer calls in to report that his computer has a very dim screen and is unreadable. You would like to avoid going out to the customers place if it is not necessary. What task should you have the user perform?

Use function keys - Many laptops have function keys that are able to alter the monitor brightness and many other aspects of the laptops hardware. Always double check that when the monitor brightness seems low that it is not a physical hardware button instead of a defect.

15-pin configurations are used with which display connector?

VGA

DB-15 connectors are used by which of these?

VGA

You add a second hard drive to a computer. After restarting the computer, the following message appears: Primary drive 0 not found. Press F1 to continue. Of the actions shown below, which should you take first to try and resolve the problem?

Verify that the drive cables and jumpers are installed correctly - Of the answers given, verifying that the drive cables and jumpers are correctly configured would be the best step to take first. When configuring BIOS to recognize the second drive, the best strategy is to configure all drive types to autodetect. This would eliminate the need to worry about whether or not BIOS is configured correctly. If the disk can't be found, you will not be able to boot the computer into Safe Mode, so that is not an option. While it is possible for a hard disk to be bad out of the box, it is highly unlikely that this is the problem. As a result, this would not be the best first action to take.

Your brother has installed a new wireless router so that he can connect a game console to an online game. The router appears to be working correctly. Your brother can connect to the game manufacturer's web site, but he cannot connect the manufacturer's gaming service. Of the actions shown below, which action should you perform first to try and resolve the problem?

Verify that the ports used by the gaming service are open - If a user can connect through a router to a web site on the Internet, then the router is not at fault. Since the user reported no problem with the game system prior to installing the new router, the game system is not at fault. While it is possible that the service could be offline, that is a less likely possibility than that a necessary port has been blocked by default.

Recording from a game console requires which of these PC expansion cards?

Video capture

Which of the computers shown below would benefit the most from having a quad-core CPU and the maximum amount of installable memory?

Virtualization server

Which two of the following are typically disabled when a mobile device is put in airplane mode? Choose two.

Wireless and Cellular data

A server configured with a RAID 5 array is making a loud clicking noise. Of the options shown below, which is most likely to occur if the problem is not addressed?

a hard drive will fail - A loud clicking noise usually indicates a potential problem with the hard drive. If that is the only symptom reported, then the most likely outcome if this problem is not addressed will be that the drive making the noise will fail.

The adjustment for the brightness of a display on a laptop is most often found ___ .

attached to a Fn key

You work in the small office of a local charity. A member of the community donates an older printer to your group. The printer does not have networking capabilities. Which of the following is the best method of sharing printer among the staff in your office?

connect the printer to a user's workstation and share the device

Where is the wireless antenna in a laptop most likely to be located?

display bezel

A technician is dispatched to a location that has seven laser printers. One of the network printers is printing an image that looks like a shadow. Which of the following should be done to remedy this?

replacing the drum - The drum is the part of the laser printer that transfers the toner to the paper. If the image seems lighter on one printer it may indicate a problem with the drum.

A client's computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems?

tracert - The tracert command-line utility is used to trace the route a packet of information takes to get to its target.

When you turn on a computer it lets out a series of beeps and displays a black screen. The computer is not able to display the POST. Which of the following could this be caused by?

video card - A video card is generally considered a part of the bare bones requirements for a PC to be able to POST. When a computer is not able to POST you should always look at the video card, CPU Memory, and Motherboard. One of them is usually at fault when the computer cannot display POST.