Create Service Essential

It is okay to check your phone, texts or social media while working on the salon/spa floor. Select one: True False

F

Using the statement "I'm using slightly more pressure here to release tension in your muscle." would occur during which of the following Create strategies? Select one: a.Tell b.Show c.Treat d.Customize

A

Which of the following statements is an example of the Create service essential strategy known as "Show"? Select one: a."These are the products I will be using during this treatment." b."I'm using slightly more pressure here to release tension in your muscle." c."I'll begin by cleansing your skin with a gentle, non-detergent gel cleanser." d."I'll be using an enzyme mask with steam to address your concerns about acne."

A

A key point to keep in mind when working with a client with a disability or health challenge is to: Select one: a.always use strong pressure b.ignore the disability or disease c.don't ask questions about their needs d.book extra time, so they don't feel rushed

D

All of the following strategies can help a client feel they've had an exceptional experience EXCEPT: Select one: a.offering additional food and drinks b.using various relaxation techniques c.teaching clients how to care for their skin at home d.expressing unhappiness about a class you attended

D

Mary is using the Create strategy of "Tell." What is something she might say to the client? Select one: a."I will be using this product." b."This is the cleanser I will be using today." c."I will be using this device during your treatment." d."I'm using a medium fan brush to apply and blend the blush."

D

Ways to make your client's visit more memorable include all of the following actions EXCEPT: Select one: a.knowing your products b.working with intent and focus c.maintaining a relaxed ambiance d.making client look and feel good according to your wants and needs

D

Which of the following actions describes the Create service essential? Select one: a.build credibility b.establish rapport c.analyze client wants and needs d.explain treatment steps and actions

D

All of the following guidelines are things to keep in mind during the Create service essential EXCEPT: Select one: a.prebook your next appointment b.explain the correct sequence c.obtain client consent before service d.document products and services discussed

A

Even if the client brings them up, try to avoid topics like religion, money, sex, romance or: Select one: a.politics b.hobbies c.makeup d.clothing style

A

Producing functional, predictable and pleasing results during a service describes which service essential? Select one: a.Create b.Consult c.Correct d.Complete

A

The reason for showing the client what products, tools and devices will be used before the treatment is to avoid: Select one: a.interrupting the client's relaxation b.spending less time with the client c.spending more time with the client d.using fewer products with the client

A

An opportunity for customizing a client's service experience can be: Select one: a.offering an excuse to take a phone call b.asking what type of music the client likes c.using the same essential oil for every client d.paying no attention to the client's body language

B

Customizing a facial or body service, then performing the protocol, is a Create service essential known as: Select one: a.Tell b.Treat c.Show d.Teach

B

Ensure client comfort with all of the following strategies EXCEPT: Select one: a.using a treatment table heating pad b.cooling towels and linens before the service c.checking room temperature for client comfort d.placing bolsters in areas the client needs extra support

B

Which of the following actions will help you select the best tools and products for your client? Select one: a.listening to the client b.knowing your products c.working with intent and focus d.keeping your work repeatable

B

Which of the following descriptions reflects keeping a salon/spa conversation professional? Select one: a.gossiping about other clients b.not talking about yourself too much c.not encouraging the client to talk about themselves d.talking about yourself during the entire conversation

B

For facial or body treatment services, keep client interaction and instruction at what part of the service? Select one: a.end b.middle c.beginning d.throughout

C

Making sure the client can see you when you are speaking is an example of a possible modification to use for a client with: Select one: a.cancer b.chronic pain c.hearing impairment d.eyesight impairment

C

Strategies practiced during the Create service essential include Show, Tell and: Select one: a.Go b.Sell c.Treat d.Complete

C

When is it a good time to educate the client on how to achieve the same results at home? Select one: a.during the Connect service essential b.during the Consult service essential c.during the Create service essential d.during the Complete service essential

C

When working with a client who has a disability or health challenge, ask respectful and direct questions about their needs. Select one: True False

T