Cricket Wireless Test 1

When should you print out and provide a copy of the lease to the customer?

Anytime a customer requests a copy

What do you do when a customer does not know their PIN and wants to conduct a transaction?

Ask for their security question

How do you verify a customer's identity before accessing their account in aktivate?

By PIN, Security Question, or Photo ID that matches the account

What is the monthly cost for Cricket Protect and Cricket Protect Plus?

Cricket Protect is $8 and Cricket Protect Plus is $11

What forms of ID are accepted for account name verification?

Driver License, U.S. Passport, U.S. Government ID, State ID, U.S. Military Alien Registration Receipt cart with photo

What is the lease termination policy during the first 7 days?

During the first 7 days, return the phone and accessories to progressive without a refund

What kinds of lease payment options does a customer have?

Flexible weekly, bi-weekly, or monthly payment options, including early 90 day buy out option

When do you provide a Cricket Protect/Cricket Protect Plus brochure to a customer?

If the customer speaks Spanish

Is customer information left visible in trash cans, printers, counters, and desk areas?

Look around and evaluate what you see. Do not go behind the counter. Take a photo of what you see

Can you accept lease disclosures or sign the lease on the customers behalf?

No

Can you ever assist the customer in entering information on the tablet or computer?

No

What is the lease payment amount collected by the store?

Only the initial lease payment of $49.99

Where are the Cricket Protect/Cricket Protect Plus terms and conditions located in case the customer wants to view them prior to the purchase or at any time?

Phoneclaim.com/cricket OR a brochure

If a customer calls the store asking for help that requires you to access their account in aktivate, what should you do?

Refer the customer to CARE or ask them to visit a store, and that account cannot be accessed over the phone

What is the lease termination policy beginning day 8?

Starting on the 8th day, return the phone and accessories to progressive without a refund

What should you do if the progressive least will not print?

Stop the transaction and contact progressives merchant support for Cricket

If the customer has questions about the application or lease, what should you do?

Tell them to call Progressive Customer Care and/or provide a copy of the brochure

How does the customer receive the Cricket Protect/Cricket Protect Plus Terms and Conditions?

They are mailed to the customer after enrollment

When do you provide the CPNI consent disclosure to the customer?

When prompted by the system OR when accessing a customers account

Who can validate with a photo ID?

Whoever holds the name on the account; the government issued photo ID must match the name on the account

Is insurance available as a stand-alone purchase instead of the full Cricket Protect or Cricket Protect Plus?

Yes