CSR Ch. 1-10 Exam Review

According to studies cited in our textbook, business benefits of effective implementation of corporate social responsibility include all of the following except: a. delivered favorable pricing from suppliers b. develop and retain customer relationships c. attract and retain engaged employees d. improved business reputation and standing

a

All of the following are part of Chapter 6's five practical steps in managing crises except: a. keep your stakeholders at arm's length b. develop a plan for dealing with threats c. learn from experience d. identify areas of vulnerability

a

Most models of the issue management process include both planning and implementation aspects; which of the following would not be considered one of those planning aspects? a. evaluation, monitoring and control of results b. formulation of issue responses c. analysis of issues d. ranking of prioritization of issues

a

Strengths of a pluralistic society include all of the following except: a. pursuit of self-interest b. prevention of concentrations of power c. maximization of freedom of expression d. providing a built-in set of checks and balances

a

Which of the following is not a strategic step toward successful global stakeholder management? a. setting specific goals for the prioritized nationalities of stakeholders of interest b. integrating stakeholder management into the firms governing philosophy c. creating a stakeholder inclusive values statement d. implementing a stakeholder performance measurement system

a

Which of the following is not one of Carroll's components of society as the macroenvironment? a. ecological environment b. political environment c. economic environment d. technological environment

a

All of the following are arguments commonly made against corporate social responsibility except: a. business managers are hired to maximize shareholder wealth, not serve society more generally b. business did not create today's social problems, so it should not be expected to solve them c. business already has to much power; it should not be given more d. business is not equipped to handle social activities

b

The business judgement rule means that a corporate board member: a. has a legal obligation to pay all debts of the corporation if the company is judged to be bankrupt b. is generally not subject to personal liability if he/she satisfies his/her fiduciary duties to the shareholders c. will never have personal responsibility for his/her decisions to the shareholders d. typically may be sued for breach of his/her fiduciary duties to the shareholders

b

The primary significance of the position of a state charter at the top of the textbook's depiction of the corporate hierarchy of authority is that it reflects: a. the frequency of states canceling corporations' charters for violation of state laws b. a governmental grant of rights that then ties to corporate responsibilities c. the supremacy of state governments in the U.S. federal system of government d. the overreaching control that states impose on corporations' political activities

b

What are the primary responsibilities of a board of directors (as described in the CMS Energy case study)? a. to make decisions about whether to pay stock dividends or debt interest payments and to otherwise determine refinements in the business's capital strucutre b. to make decisions about hiring, firing, and succession planning for key employees, ensuring compliance and risk management programs are in place, and setting strategic direction c. to make decisions about how to run the day-to-day affairs of the business, including the design of main product development and marketing efforts d. to make decisions about how to manage the workforce, including allocations of employee compensation and bonuses as well as the types of training programs that should be implemented

b

The ethical tone of an organization is primarily set by: a. front line managers' morality b. formal organizational policies c. top management's words and actions d. employees' collective moral beliefs

c

Who are the principals and agents of a corporation? a. managers and employees, respectively b. employees and stockholders, respectively c. customers and managers, respectively d. owners and managers, respectively

d

An MNC should use either ethical imperialism or cultural relativism when faced with an ethical choice in a host country, as those two positions are the only options for determining how to make a difficult ethical decision? T/F?

F

The alien tort claims act is a relatively recent law that limits immigration in to the U.S.A. T/F?

F

The bright line distinction between bribes and facilitating (aka grease) payments makes it easy for MNCs to avoid prosecution under the U.S. foreign corrupt practices act. T/F?

F

A business's technological environment represents the total set of technology-based advancements of progress taking place in society? T/F?

T

Kohlberg's research has been interpreted to lead to conclusions that many or most managers and employees behave ethically for all of the following reasons except: a. to do the right thing b. to avoid some punishment c. to be responsive to family, friends, or superiors d. to receive some reward

a

Which of the following is a key branch of business ethics that often is viewed as dealing with "what ought to be" or "what should be"? a. normative ethics b. ethical culture c. compliance approach d. descriptive ethics

a

Which of the following is not one of the key characteristics of technology discussed in chapter 9? a. profitability of technology b. side effects of technology c. costs of technology d. benefits of technology

a

A condition that prevails when there is a congruence between the organization's activities and society's expectations is called: a. acceptability b. legitimacy c. social norms d. alignment

b

An emerging issue is characterized by all of the following except: a. trade offs are inherent b. the terms of the debate are clearly defined c. the issue deals with matters of conflicting values and interest d. the issue is often stated in value laden terms

b

An ethics screen is a set of: a. ethical standards against which job candidates are evaluated b. select standards against which the proposed action is compared c. investment criteria used by ethical investors d. financial criteria that must be met before the proposed action is evaluated ethically

b

The main idea behind corporate public policy is that: a. a firm should have a say in the political direction of the country b. a firm must give specific attention to issues in which basic questions of right, wrong, justice, fairness, or public policy reside c. a firm should be able to influence public policy when it can d. a firm must look out for its own best interests

b

Which of the following is not an essential element of an effective ethics and compliance program? a. consistent promotion and enforcement mechanisms b. clear delegation of primary authority to front line managers c. effective compliance and ethics oversight d. systems for monitoring, auditing and reporting concerns

b

Which of the following is not considered one of the three key elements of an ethical organizational culture? a. a formal program (code of ethics, ethics training, etc.) b. centralized system of legal compliance c. an organizationally-ingrained set of core ethical values d. continuous presence of ethical leadership

b

Which of the following is not one of the five key questions our textbook suggests a business should ask to effectively implement stakeholder management? a. who are our stakeholders? b. when must we respond to our stakeholders? c. what responsibilities (economic, legal, ethical, and philanthropic) do we have to our stakeholders? d. what opportunities and challenges do our stakeholders present to the firm?

b

Which of the following is not one of the four stages of crisis management, using the medical analogy? a. prodromal b. morality c. acute d. chronic

b

Which of the following is not one of the three main themes that Carroll's text focuses on throughout the book? a. stakeholder management b. shareholder wealth maximization c. business ethics d. sustainability

b

A generally accepted minimal standard of (or "floor" for) ethical behavior is that of: a. avoiding punishment b. living according to one's personal morals c. obedience to the law d. following the "golden rule"

c

A group of people that is able to influence a firm, but does not have a direct stake in it, is known as: a. secondary nonsocial stakeholders b. primary nonsocial stakeholders c. secondary social stakeholders d. primary social stakeholders

c

An effort to measure a firm's overall value creation while recognizing the interconnections of the range of business functions is chapter 5's definition of a: a. strategic management audit b. societal impact audit c. sustainability report d. triple bottom line report

c

Our textbook uses Sears' prior automotive service business practices, in which their employees' commission compensation system pressured those employees to sell products and services that customers may not have needed, as a classic example of which of the following? a. intentional immoral management b. unintentional agmoral management c. unintentional amoral management d. intentional amoral management

c

Which of the following is not an attribute upon which managers judge the importance of stakeholders? a. power b. urgency c. rationality d. legitimacy

c

Which of the following is not an external stakeholder? a. customers b. community members c. shareholders d. suppliers

c

Which of the following is not one of the key descriptions of technology introduced in chapter 9? a. a scientific method used in achieving a practical purpose b. all the ways people use inventions and discoveries to satisfy their needs and wants c. the process that will allow more efficient business ethics decision-making in the future d. the totality of the means employed to provide objects necessary for human sustenance and comfort

c

Which of the following is not one of the major approaches to thinking about business ethics reflected in chapters 7 and 8? a. ethical tests b. conventional c. laws and regulations d. principles

c

Which of the following is not one of the primary technology issues that employee stakeholders face in the workplace? a. biometrics b. robotics c. lack of technology skills by employees d. unethical activities by employees related to technology

c

Which of the following is not one of the three key components of MVH's preferred description of corporate governance? a. control b. oversight c. investigation d. accountability

c

Which of the following statements is an incorrect reading of chapter 6? a. crisis management deals with issues that escalate into extremely serious situations b. issue management deals with issues that occur c. strategic risk management deals with preventing any strategic risks d. risk management deals with potential issues

c

Which of the following statements is most accurate? a. shareholders are the same thing as stakeholders b. stakeholders are a subset of shareholders c. all shareholders are stakeholders d. all stakeholders are shareholders

c

Because of the ever-growing number and increasingly narrow focus of special interest groups, these groups most frequently: a. collaborate with each other to achieve common goals b. collude to see that their common interests are emphasized c. sabotage each other's efforts to attain their goals d. work at cross-purposes

d

Ceres is a national network of investors, organizations, and other public interest groups working with companies to promote: a. corporate international strategy b. strategic management initiatives c. public affairs departments d. sustainability

d

The deeply ingrained principles that guide all of a company's actions and decisions are the firm's: a. mission statement b. guiding lights c. vision statement d. core values

d

Which of the following concepts does Carroll's textbook relate to the following question: "In the long run, those who do not use power in a manner which society considers responsible will tend to lose it?" a. MVH made up this quotation: I can't find it in the textbook b. power tens to corrupt; absolute power corrupts absolutely c. the power-responsibility matrix d. the iron law of responsibility

d

Which of the following is not one of the growing global initiatives to address business-related corruption and bribery? a. transparency international b. UNCAC (a UN convention) c. OECD convention d. global reporting initiative guidelines

d

Which of the following is not one of the levels of strategy mentioned in the textbook? a. corporate level b. functional level c. enterprise level d. department level

d

Which of the following is not one of the responsibilities included within Carroll's four-part definition of corporate social responsibility? a. philanthropic b. economic c. legal d. environmental

d

Which of the following is not one of the six steps in the strategic management process? a. strategy implementation b. environmental analysis c. goal formulation d. problem identification

d

Which of the following is not one of the three types of management ethics described in our textbook? a. amoral b. moral c. immoral d. agmoral

d

Which of the following is not one of the trends contributing to criticism of business as detailed in Carroll's textbook? a. an entitlement mentality b. a victimization philosophy c. a revolution of rising expectations d. a business's failure to provide economic value

d

Which of the following is not one of the typical stages in a simplified issue development life cycle process? a. regulation and other legal constraints and responses become prominent b. a new issue emerges in social or other media, perhaps gaining interest group support c. academic and political entities may become involved via studies or public hearings d. businesses promote new issues for public consideration and policy

d

Which of the following things is least related to the others? a. sweatshops b. social accountability 8000 c. fair labor association d. bribery

d