D.E.A.D. Questions - Funeral Merchandising

The preferred location of the selection room for accessibility and reinforcing the importance of the casket to the funeral is:

The main level of the funeral home

The art of making the public aware of the services or commodities that the business has for sale:

Advertising

Federal legislation that requires employer to applicants and employees equally regardless of age:

Age Discrimination in Employment Act

Legislation that guarantees disabled people equal access to employment, as well as access to pubic places:

Americans with Disabilities Act

An example of a transfer container is:

An Air Tray

non-movable handle consisting of lug only (designed so that the bar and arm are part of the lug) is referred as a _ handle .

Bail

The body of the casket includes the:

Base Molding

A procedure that shows separately the price of the services to be rendered and the price of the casket is:

Bi-Unit Pricing

A qualification that is absolutely necessary for the job:

Bona fide occupational qualification

This is an allowed and approved reason for job discrimination when hiring:

Bona fide occupational qualification

Regulating the activities of an organization:

Both Directing and Actuating

To guide and/or supervise the activities of an organization:

Both Directing and Actuating

An alloy of copper and tin is called:

Bronze

Insurance that protects companies during the period necessary to restore property damaged by an insured peril. Coverage typically pays for lost income and other expenses related to recovery:

Business Interruption Insurance

Fundamental statements that serve as guides to management practice

Business Policies

As per the FTC Funeral Rule the funeral director must present the family a list of the available types of caskets along with their prices. This list is referred to as the:

Casket Price List

A device upon which caskets are placed on top of each other for display is known as a

Casket Rack

An association of business people who attempt to protect and promote the commercial interest in a community:

Chamber of Commerce

An entity that is something that has a distinct existence separate and apart from the existence of its individual members:

Corporation

An agreement that payment for a product or service will be made at some later date:

Credit

Any borrowed or loaned capital invested in the business that must be repaid to creditors:

Debt Equity

Controlling is also known as:

Directing

A component of the casket handle is the:

Ear

A business valuation which centers on estimating the amount of potential income that may be produced by the business in the next year:

Earnings Valuation Approach

This type of casket is made of natural materials such as bamboo, willow, sea grass, and cardboard:

Eco-friendly

Wealth produced in or near a community that provides employment and income to the local population:

Economic Base

The grouping of 3 or 4 caskets used to educate the selecting clientele in casket construction is:

Educational Grouping

A material primarily used as a backing material in the construction of casket is:

Fiberboard

The efficient utilization and adequate regulation of all revenue, expenditures, and capital rights is:

Finance Management

A cost that for a given period of time and range of activity called the relevant range, does not change in total, but becomes progressively smaller on a per unit as volume increases:

Fixed Expenses

Those assets that cannot be touched or grasped:

Intangible Assets

Tailored is a style of casket:

Interior

The number of times the average inventory has been or used up durning a period:

Inventory Turnover

All ferrous metals used in casket construction contain:

Iron

A pricing procedure which places a price on each and every item of service and merchandise is referred to as which one of the following methods:

Itemization

A document that list the major responsibilities and task of the job:

Job Description

A document that lists the knowledge, skills, abilities, and personal characteristics a job holder must posses to perform effectively:

Job Specification

A new form of business ownership (not a corporation) approved in most states since approximately 1994- combines aspects of partnerships with the limited liability of a corporation; owners know as members:

Limited Liability Company

A reduction of selling price below the original selling price:

Markdown

An approach used in business valuation which determines value based upon previous sales of similar businesses:

Market Value Approach

An example of backing material used in casket construction is

Masselin

A type of exterior covering used on a cloth covered wood casket?

Moleskin

The planning, organizing, actuating, and controlling of work is:

Office Management

These can be compared to the industry standards in regard to measuring the possible growth of the business:

Operating Ratios

The arrangement and distribution of work among members of an organization:

Organizing

Expenses incurred in the normal operation of a business:

Overhead

The registered right of an inventor to make, use, and sell and invention:

Patent

a leak resistant zipper bag designed to contain a dead human body and body fluids and used mainly for the removal of a dead human remains from the place of a death is a

Pouch

The process of forming a pool of qualified applicants for tasks that need to be filled:

Recruitment

The largest expense for a funeral home is:

Salaries

A business owned by one person who is subject of creditors:

Sole Proprietorship

The main purpose of the grave liners is to provide

Support from the earth load

A form of credit that is extended by one business to another business to help finance distribution of producer's goods:

Trade Credit

An intangible asset that is a distinct name, sign, or symbol that the federal government grants exclusive rights to use for a specified period of time:

Trademark

As per the FTC Funeral Rule, it is the duty of the funeral director to present the family with a list of the available types of caskets along with their prices.

True

If a family chooses to purchase a casket from another source other than the funeral home, the funeral home must use the casket purchased directly without any extra charge or handling fee:

True

The family can purchase a burial casket from a funeral home or from any outside vendor.

True

A style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs defines a:

Tufted Interior

A procedure which creates one total package for both services and merchandise is:

Unit Pricing

A container for the cremated remains of a deceased human being is called a/n:

Urn

This type of casket has a fine wood covering placed over a less expensive particle board under structure and given a beautiful finish:

Veneer

Anyone that invests in, or financially sponsors, a new business:

Venture Capitalist

if a casket cost $2,000.00 wholesale and was sold for a total package of $7,000.00, and the average overhead per funeral was $3,500.00, what would the gross profit be?

$1,500.00

If a casket cost $200 wholesale and was sold for $1,000, and the average overhead per funeral was $500, what would the net profit be?

$300

Adult caskets normally increase in length in:

3 inch increments

A gasket sealed container used as either an insert into a casket or as a shipping case is:

A Ziegler Case

Directing is also known as:

Actuating

A printed form the funeral home uses specifically for the funeral director and the family to make funeral and financial arrangement is the

Arrangement Form

Any pricing method would be based on:

Average overhead per adult formula service Mark-up on wholesale casket cost Wholesale casket cost

A component part of the casket hardware is the:

Corner

Wood that has been shredded into spaghetti like strings or thin shavings is:

Excelsior

the obtaining and maintaining of adequate work space and funeral equipment

Facilities management

Obtaining cash before payments are received from customers by selling of one's accounts receivable to a third party:

Factoring

An area set aside in a cemetery for several grave spaces, usually containing two, four, or six spaces is referred to as a:

Family Plot

a procedure by which charges are broken down into a few major components such as services, merchandise, and livery is:

Functional pricing

The process of coating ferrous metals with zinc is:

Galvanizing

The number of sheet in ferrous metal necessary to equal approximately one inch of thickness is the:

Gauge

An intangible asset such as the name of a funeral home:

Goodwill

Which of these casket types is the most expensive?

Hardwood

A casket that is completely sealed by fusion or soldering so the it is "air tight" is said to be _ sealed.

Hermetically

Process of acquiring, training, developing, motivating and appraising a sufficient quantity of qualified employees to perform necessary activities:

Human Resource Management

Federal legislation requiring employers to check job applicants• papers to be sure they are either U.S. citizens or aliens authorized to work in the U.S.:

Immigration Reform and Control Act

The middle sale when sales for a given period of time are arranged in order of their increasing value is the:

Median Scale

A casket which is made of ferrous material is classified as:

Metal

This type of casket may be made of Copper, Bronze, Stainless Steel or Ferrous Steel of 18 to 20 gauge:

Metal

Which of the following is a disadvantage of itemized pricing?

Possible elimination of certain items of service resulting in loss of overhead recovery

Factors that influence prices:

Pricing Policy

A condition in which there is a possibility of an adverse adverse deviation from a desired outcome that is expected or hoped for:

Risk

A form of financial planning whereby a part of the firm's earnings is earmarked as a contingency fund for possible future losses, specifically for individual loss categories such as property, medical, or worker's compensation:

Self-Insurance

The base molding is a part of the casket:

Shell

A casket constructed of cherry is a:

Solid Wood Casket

The metal used in the shell of a 20 gauge steel casket would be:

1/20 inch thick

The width of oversize caskets are by X's and each X indicates and increase in width by:

2 inches

If you as a funeral director are presenting casket materials to a family and you are holding one square foot of 32 oz. copper, how many pounds of copper are you holding?

2 lbs.

If a manufacturer's standard metal casket is 23 inches wide, how wide is a oversize casket labeled 23 XXX?

29 inches

It is recommended that a casket selection room carry a maximum of _ units:

30

Which of the following weights are commonly used in the construction of copper caskets? 16 oz 18 oz 32 oz 48 oz

32 oz and 48 oz

Most infant caskets increase in length in increments of:

6 inches

The length of a standard adult metal casket is:

6' 6"

The length (interior) of the standard adult wood casket is:

6'3"