deca states bsm kpi

Explain the use of feedback for personal growth (Emotional Intelligence)

"Good self-esteem is key to personal growth because you have to believe in yourself to grow as a person. Knowing what your strengths are here in the company will give you a better outlook on how you see yourself. I have noticed one of your strengths is the ability to take initative. For example, when you make tentative inventory lists of what the company needs to order for upcoming shipmenst, you're taking initiative, and this is highly valued here at JAKE's. I'd like to continue providing feedback to you on a weekly basis to help build your self-esteem. The feedback will be positive and may also include suggestions for improvement. It will be the suggestions for improvement that really help your personal growth."

Use appropriate assertiveness (Emotional Intelligence)

"I've called you in here today because I would like to talk with you about your place in the company. I'm aware there have been some problems, and I would like to create a plan to resolve the complaints. Here at JAKE'S, we have an open-door policy with management. If there are any issues, you're more-than-welcome to come discuss them with me. Now, I'd like to hear from you.

Explain the concept of self-esteem (Emotional Intelligence)

"Self-esteem is the way you feel about yourself and what you do." (cont. to elaborate depending on corresponding roleplay) [see feedback for personal growth]

Explain the nature of stress management (Emotional Intelligence)

"Stress is a strain caused by overwork or uncomfortable or confrontational situations. If you're feeling stressed, you might try a couple of options. Get a drink of water and take a few minutes of personal time to calm yourself down. Another option would be to come talk to me about what is causing so much stress. Our open-door policy is to help you resolve your problems before they become confrontational."

Describe the use of technology in human resources management (Human Resources Management)

(fluff) +n average job listing on a big career site will get a company between 300 to 600 applications.

Describe current business trends (Information Management)

... As you know, there are many trends which affect business, but I'd like to specifically discuss the new Applications known as "apps." They are driven by technology as many new business trends are. They are convenient, fast, and at customer's fingertips. People are surfing the internet, accessing email through their phones, texting, socializing, and engaging in their favorite apps for business and pleasure. By adding an application for your customers to download, your customers who are on the go will know when new jobs have opened and where. It will also save the company by reducing the cost, and eventually eliminate, traditional direct mailing. I like the name "BIG MONEY APP" for those on the go!

Explain the nature of environmental regulations (Business Law)

.The Environmental Protection Agency is the enforcer of regulations based on laws passed by Congress. In the United States, if charges were filed by the EPA, it would likely be a civil offense. However, if your company is immediately proactive and regulations are met and the company passes recurring compliance inspections, no prosecution will likely take place.By hiring our consulting company, you've shown a degree of responsibility which is favorable on the part of the company.

Explain the concept of marketing strategies (Market Planning)

A company operating with marketing strategy is concerned with meeting the needs and wants of an indentified group of customers. The marketing strategy then is supported by a process in which the company focuses on the greatest opportunities to increase sales and remain competitive.

Describe marketing functions and related activities (Marketing)

A marketing function is defined as activities needed to develop products and execute the pricing, promotion and placement of products in ways which result in sales. There are several functions of marketing and they include: selling, distribution, product/service management, promotion, marketing information management, pricing, and financing. For example, the sale we held on hammers last week, our window displays, and the decisions we make to create our product mix are all related activitivies. Adding the delivery service expands our service mix. Defining a USP related to our expanded service mix and our quality product mix will position our company over the other competitors.

Identify company's unique selling proposition (Marketing)

A unique selling proposition is what prompts a customer to look at your business and say "Oh yes, I've heard of you. You're the company who..." For example, SHIP IT QUICK's unique selling proposition is "When it has to be there in a hurry." They're the company who garantees quick delivery and it's what they're most often remembered for. Our unique selling proposition needs to set us apart from our competition and persuade customers to shop our store, buy our supplies, and use our delivery service. A great example would be, "Supplies and Delivery at your service!"

Discuss the nature of human resources management (Human Resources Management)

Activities associated with human resources management include recruitment, selection, orientation, training, appraisal, and motivation of employees. Human resources management develops people through their work.

Explain the nature of management/supervisory training (Human Resources Management)

Additionally, training for managers and supervisors is essential. They must know how to manage and motivate positive employee behavior and eliminate negative behavior for the good of the organization.

Identify information monitored for marketing decision-making (Marketing-Information Management)

Before doing any marketing research, desired information must first be clearly identified. Customer preferences, their needs and wants, demographics ... this is all information we monitor for marketing decision-making.

Interpret a pay stub (Financial Analysis)

Being able to interpret your pay stub will be beneficial to you many times in the future so it is wise to take a few moments now and learn what each item means. Your income is based on a regular hourly wage. The rate shows the amount you are being paid and the hours show how many total hours you worked this pay-period. The amount is the total, or it may also be referred to as the gross amount of money you have made without taxes taken out. Where it says Year TD, this is the gross amount of money you have made this year up to this point, or 'to date.' Your tax deductions show what government deduction has been taken out and the amount of taxes taken out. For example, Fed Tax is the federal employment tax. FICA is a tax which funds your social security retirement income. Med is for Medicare tax. As your employer, we match your FICA and your Med Tax. State is obviously your state tax being withheld. These payroll taxes are the state and federal taxes that I, as your employer, am required to withhold and/or to pay on your behalf. The Year TD column is the total of all taxes which have been paid on your behalf up to date this year. The taxes are taken out and sent to the proper agencies on your behalf by the company. Do you have any questions about this.

Describe the role of business ethics in pricing (Price)

Business ethics in pricing is based on the choice of doing what is right as it relates to consumer rights. Without thorough research, many consumers do not know the exact value of many products. For this reason, businesses should be ethical in their pricing strategies so they don't exploit the consumers lack of knowledge. For businesses to be ethical, they should be transparent, honest, and responsible for their actions. I understand your concerns. Loss leader pricing may seem unethical to some, but it is by no means illegal, nor is it unethical. It is simply a pricing strategy. Loss leader pricing does not force a customer to purchase a product; it only attracts them to the store.

Explain the nature of channel-member relationships (Channel Management)

Channel-members include retailers, wholesalers, and commercial distributors, as well as those who provide services to help with the exchange of products such as agents and brokers. A good distribution strategy considers relationships within the channel of distribution. Issues such as on-time delivery, profitability, packaging, product training, promotional allowances, and incentives are all important factors to channel-member relationships.

Explain how organizations adapt to today's markets (Economics)

Companies must adjust and adapt to new trends in markets so they can stay ahead of the competition and serve their customers well. In your bank's situation it is imperative to adapt your policies and update your technology so you can decrease the losses your bank is incurring from counterfeit money. Counterfeiters are using more advanced technology to make counterfeit money and it is important that banks be able to identify the bills. Many of your competitors have already instituted better detection methods and we think the best thing your bank can do is.....(insert you own idea/sales pitch to the COO) (i.e. in the case of the corresponding roleplay, invest in Training Employees to Identify Counterfeit Money. Take the The Secret Service offers a downloadable PDF called Know Your Money that points out key features to look at to determine if a bill is real or fake. Some of the tips they offer include Ultraviolet Glow: If the bill is held up to an ultraviolet light, the $5 bill glows blue; the $10 bill glows orange, the $20 bill glows green, the $50 bill glows yellow, and the $100 bill glows red - if they are authentic! Microprinting: There are minute microprinting on the security threads: the $5 bill has "USA FIVE" written on the thread; the $10 bill has "USA TEN" written on the thread; the $20 bill has "USA TWENTY" written on the thread; the $50 bill has "USA 50" written on the thread; and the $100 bill has the words "USA 100" written on the security thread. Microprinting can be found around the portrait as well as on the security threads. Fine Line Printing Patterns: Very fine lines have been added behind the portrait and on the reverse side scene to make it harder to reproduce. Comparison: Compare the feel and texture of the paper with other bills you know are authentic)

Demonstrate a customer-service mindset (Customer Relations)

Customer satisfaction is the number one priority of COPY KATZ. We always go the extra mile to make sure our customers are satisfied. Our policy is to only service through warranty within the first 120 days, but in your situation we could offer you an extention of warranty.

Explain the nature of channels of distribution (Channel Management)

Distribution, also known as the place variable in the marketing mix, involves getting the product from the manufacturer to the ultimate consumer. Distribution is often a much underestimated factor in marketing. Many of the cost savings associated with having an efficient system of intermediaries result from specialization. Manufacturers specialize in what they do well—manufacturing products—while others specialize in handling various phases of the distribution path. Some specialize in retailing—usually selling a large assortment of goods in small quantities to a large number of end customers. Wholesalers, in turn, specialize in moving goods from numerous manufacturers to a large number of retailers.

Analyze product information to identify product features and benefits (Selling)

During your preparation time, quickly put together a feature-benefit chart as an example to present to the general manager (judge). (You'll have to brainstorm and create a couple columns and rows of homes, their features, and benefits) The objective of a feature-benefit chart is to analyze product information to identify property features and benefits. When you show the feature-benefit chart to the general manager (judge), mention it is a tool that will help present your properties in a unique way to aid customers in purchase decisions.

Explain the nature of tax liabilities (Financial Analysis)

Even though you earned the money that was deducted from your paycheck, everyone has to pay taxes. Without taxes, our government could not run efficiently. Other taxes like FICA and Medicare fund social assistance programs that help individuals who cannot work or afford their prescription medicines.

Explain employee's role in expense control (Operations)

Expenses related to this particular situation may be those related to the shrinkage from theft. Our employee's haven't followed the policy due to the productivity expected from them. We need to revise the policy and provide the resources necessary for this issue to be resolved. The employee's role in expense control is to use company resources wisely to keep expenses controlled, but in this case, they have been expected to do too much.Once the theft problem is resolved, then employees can be held responsible for reasonable actions to control expenses.

Foster positive working relationships (Emotional Intelligence)

Explain how to manage stress in the workplace, and talk to the employee about self-esteem and personal growth. Tell the judge/employee they are a valued member of the company. At the end of the presentation say something along the lines of, "Here at JAKE'S, our motto is to foster a positive working environment and I hope we have achieved this here today."

Choose appropriate channel for workplace communications (Communication Skills)

Fact Sheet / Posters - One page fact sheet laminated and displayed in various areas outlining steps for various work tasks Manual - complete compilation kept in employee break room and company office for all policies and procedures E-training - online training modules with videos to show the correct procedures Face to face - introductory safety training to answer questions and offer advice to a newly hired employee Employee safety meetings - held quarterly and led by management recognizing good strides in safety measures and encouraging vertical communication

Identify factors that affect planning (Strategic management)

Factors that affect planning are preferences of our target market, supply and demand, cost and price of products, profit margin on new products, cash flow and financial strength, market availability, etc.

Describe data-collection methods (e.g., observations, mail, telephone, Internet, discussion groups, interviews, scanners) (Marketing-Information Management)

Focus groups, interviews, and surveying are all common forms of data collection methods. Surveying may be done in person, by telephone, mail, and email. This method is effective because the researchers communicate directly with the customer and make them feel valued. Customer discounts and giveaways are often provided in exchange for customer information.

Explain the role of business in society (Economics)

For the KPI, explain the role of business in society, you might break it down into these 3 concepts: type of business, the business functions, and its role in society. The type of business = BANKS. Their basic FUNCTION = is to provide financial services and products such as checking/savings accounts, debit cards, and loans to customers. Connecting these two pieces of information will help you determine a bank's (businesses) ROLE in society. You can conclude that a bank's role in society is to provide goods and services such as checking & savings accounts and loans to customers and at the same time make a profit.

Explain the role of customer service as a component of selling relationships (Selling)

Good customer service is the basis of increased sales. Regular customers use their past experience with salespeople's actions and attitudes as part of their decision to buy (or not to buy) again from those same sales people. Customers also need the opportunity to buy presented to them in a professional and customer-friendly way. Customers, therefore, base buying decisions on more than just the house, they buy based on the way they are treated and serviced.

Reinforce service orientation through communication (Customer Relations)

Greets the person promptly and courteously. Pays attention to the person. Asks questions to determine the person's needs. Listens carefully and empathizes with the person's concerns. Offers relevant information. Summarizes to check for understanding. Acts or agrees on a clear course of action. Tries to do better than expected. Asks questions to check for satisfaction. Follows through. Thanks the individual. Takes surveys to determine people's needs. Is courteous to citizens, clients, patients, etc. Does not "pass the buck."

Determine vision (Professional Development)

I have a vision for this company with many great ideas I would love to put into action if I receive this position.

Conduct an environmental scan to obtain business information (Information Management)

I have completed an environmental scan to provide information to help you make the most of the decisions regarding 'apps.' This is a process of gathering and analyzing information for strategic purposes. I have gathered information on the business environments in which our company is operating and the technology opportunities we're considering. For example, I have surveyed a segment of customers, and have closely analyzed your competitors' promotional strategies. Our scan was for the purpose of determining if "BIG MONEY APPS" would enhance your target market's knowledge of job openings. From those we surveyed, and the data we collected, it appears "BIG MONEY APPS" would benefit the customers as well as the company. These new trends in technology will save the company money on marketing communications and are more convenient for extremely busy people who want to keep up with your company's information while on-the-go. The environmental scan is time-consuming, but well worth the information it provides ... it will keep you on the cutting edge and at the top of the list with your customers.

Explain the nature of effective verbal communications (Communication Skills)

I propose training classes, where verbal communication is the key to employee understanding of new training procedures. We will have one employee who is properly trained to give the training so he/she will be very effective at communicating verbally. This employee will have good speaking skills, and be able to effectively answer employee questions about the safety procedures. He/she can also demonstrate procedures to enhance this form of verbal training and communication. Excellent verbal communication is a key to maintaining successful business relationships. Effective communication causes productivity to increase, errors to decrease and operations to run smoother. Through verbal communication, the trainer can work through any misunderstandings and emphasize areas of importance.

Respond to customer inquiries (Customer Relations)

I understand it is sometimes hard to know about how service warranties work. I would like to offer you an extended warranty on your copy machine and will send out a service representative first thing Monday morning. Step 2. Relate the key/term concept to the case.

Demonstrate connections between company actions and results (Marketing)

I would like to show you a chart to demonstrate what the company's results will be based on our actions of adding a delivery service ... then show a chart with projections of sales going up over the next 6 months.

Demonstrate responsible behavior (Emotional Intelligence)

I would state that as a consultant I often have to make recommendations which aren't popular, primarily because they will cost the company money. However, I will emphasize my recommendations are my responsibility and responsible behavior is what my company expects of me. I would also state that often the consulting time will lead to change which will be socially responsible for the company and in the long run, improve the company's image.

Explain the relationship between customer service and channel management (Channel Management)

I'd like to explain the relationship between customer service and channel management. Channel management is defined as the ways companies reach and satisfy their customers and it places a large responsibility on middlemen in terms of product knowledge, sales volume, and profitability. In order to make more sales through your channels and to expand the number of channels you use, you need to have good relationships with those who manage them. At any touch point, or time of contact with customers, it is extremely important to provide good customer service by qualified people.

Identify resources needed for the project (Operations)

I've outlined the resources we need to establish the best security and reduce theft. The resources we will need are cash, time, and man power. To help the company reduce theft, we need updated security cameras with someone to monitor the tapes at all times. There should also be a system implemented that will alert the employees in the warehouse when someone unexpected is at the loading dock. The time and capital needed for new cameras will be minimal compared to the savings it will provide for the company. The man power needed to monitor the cameras will be the largest expense since we will be hiring new employees. However, it too will result in long term savings for the company. We will also need to revise our company policies once all necessary security updates are implemented.

Identify the various types of business risk (Strategic Management)

In order to feel confident in asking for this loan, I've weighed various business risks. Specifically, I have weighed the economic and human risk. We know during fluctuations in the business cycle, consumer's confidence and spending either grows or slows down. Based on our assessment of these risks we believe our local economy and target market will support growth among our shoppers.

Establish routine security precautions (Operations)

In order to prevent future losses and decrease the risk of theft, our company needs to establish a strong security system and implement routine security precautions. As the Operations Manager, it is my responsibility to ensure our staff follows company policy in regards to health, safety, and security. In response to the recent theft our company has experienced, I propose we update our security camera system by installing additional cameras with better technology. Our company would also benefit by hiring two new security guards--one to watch the security monitors and one to patrol the dock.

Discuss the nature of information management (Information Management)

Information management involves the functions associated with organizing and managing the information assets of an enterprise. The information implied is anything which is considered knowledge-based and useful information for future decision-making.

Describe loss prevention (Operations)

Loss prevention is made up of programs instituted to prevent loss or theft within a business. For example, in order to prevent shoplifting, many retail companies have a loss prevention program in place where special tags on their products will trigger an alarm if not properly deactivated or removed prior to leaving the store.

Determine hiring needs (Human Resources Management)

Make the statement, "At this time, we have determined the hiring needs and the skills and experience for each position," and then show the district manager (judge) a paper with all the hiring needs such as one full-time manager to handle staff, dispatching, customer relations and marketing, one full-time administrative assistant to help with bookkeeping and office management, and twelve full-time cleaners will be hired. This will staff the new location and our goal is to have these people in place within 4-6 weeks to allow plenty of training time."

Describe the need for marketing information (Marketing-Information Management)

Marketing information is data gathered to help make marketing decisions. This information may include details on area competition, customer demographics, or business trends. Decisions must be based on something other than a gut-feeling. For this reason, marketing information is collected and organized to help make decisions such as expanding a product line or offering a new service.

Describe options businesses use to obtain marketing-research data(Marketing-Information Management)

Marketing research is the focused activity of gathering infomation related to product, place, price, and promotion, and it is focused on answering a question regarding a company's marketing, its customers, or its competitors. Marketing research is what provides data to a company and is the foundation of a marketing information system. Companies may obtain data either by primary or secondary research. Secondary is less costly because it is using existing information to find data within. For example, a business may find secondary information in existing business records in public files. Primary research is designed to gather new data which is specifically relevant to the research project and is much more time-intensive and expensive to develop and implement. A survey or focus group are examples.

Explain the nature of marketing research(Marketing-Information Management)

Marketing research is the process of systematically gathering, analyzing and interpreting data pertaining to the company's market, customers and competitors, with the goal of improving marketing decisions.

Set personal goals (Professional Development)

My personal goals are to obtain a position here as manager trainee after my graduation from college. As an intern, I've really enjoyed my time here with the company and have worked very hard. I would love to be put into a position where I can excel and invest in a company I strongly believe in.

Identify tentative occupational interest (Professional Development)

My tenative occupational interests include jobs using communications, providing customer service, and I also like written communication. At this time, I would like to begin as the management trainee because I will be able to move past my tentative interests and define the career path with the company I'm best suited for.

Assess personal interests and skills needed for success in business (Professional Development)

One of my personal skills which make me perfect for the postion of management trainee is dependability. I'm good with people, and I'm hard working. I also have a great deal of interest for the industry and I'm committed to learning all I can which is essential to career progression. To be able to succeed in business, I believe all of these qualities are extremely important for a company leader.

Identify skills needed to enhance career progression (Professional Development)

One of my personal skills which make me perfect for the postion of management trainee is dependability. I'm good with people, and I'm hard working. I also have a great deal of interest for the industry and I'm committed to learning all I can which is essential to career progression. To be able to succeed in business, I believe all of these qualities are extremely important for a company leader.

Identify product opportunities (Product/Service Management)

Opportunity recognition is the process or act of identifying new products to fulfill customer's needs and wants. Our target market will make purchases on impulse and out of convenience. Most convenience store patrons trend towards fountain drinks and candy.

Describe the use of technology in channel management functions (Channel Management)

Our company is rated #1 in the industry because of the commitment we've made to our customers. We have backed that commitment by investing in the latest technology for managing logistics and assisting our customers with the best in channel management.

Explain the effect of pricing on promotional activities (Price)

Pricing is an activity done by a business to determine a selling price. Promotional activities include advertising, personal selling, public relations and sales promotion. Various promotional activities may effect pricing and likewise. The purpose of many promotions is to attract customers and if that promotion is tied to any type of discount, the price will be effected. For example, if a sale is being promoted, then the price will be reduced for a specific period of time, or may only be available with the use of a coupon or BOGO offer. Likewise, if the price of a product needs to be reduced to clear it out of inventory, the promotional activity, advertising, may be used to draw the customer's attention to the discounted merchandise or service.

Explain the role of promotion as a marketing function (Promotion)

Promotion functions in marketing can be used as a way to communicate and inform the public about a businesses product/service.

Design referral programs that can be used to build brand/promote products (Promotion)

Provide 10% off coupons to existing customers/businesses to hand out to their friends and family. Once the 10% coupon is redeemed by the new customer the existing (referring) customer will receive a 75% off coupon to use themselves!

Identify communication channels used in sales promotion (Promotion)

Sales promotion involves communicating with customers, sales representatives or distribution members. Examples of communication channels used in sales promotion includes contests, point of purchase displays, referral programs, and rebates.

Explain the nature and scope of the selling function (Selling)

Selling is an economic activity involving the offer to exchange something of value for something else of value. The personal selling process starts with prospecting and locating new buyers. For real estate, the greeting and presentation are key elements to the sales process. It ends with the close of the sale and the follow-up activity. To many businesses, including ours, sales is the primary function of revenue generation. The key to selling for me is to relate to customers and help them by matching products or services to their needs. For example, my sales plan will clearly outline the features and benefits of each piece of real estate to help the customers select the best home to meet their needs and wants. My customer-focused philosophy will enable me to maximize sales and always satisfy my customers. The key to obtaining the new, higher sales goals will be to pick up a few new customers.

Describe techniques for obtaining work experience (Professional Development)

Techniques for gaining work experience include having a part-time job, getting an internship, and volunteering. If a person is fortunate enough to find these opportunities in the field of their career interest, these techniques will prove to be very valuable. When trying to gain work experience, it is often important who you know more than what you know.

Explain the concept of product mix (Product/Service Management)

The concept of product mix includes 4 main things: product (the type of good or goods a company offers), price (the price at which the company sells the good), place (the location of the good being sold), and promotion (how a company will convince consumers to buy the product).

Explain the concept of production (Operations)

The concept of production may be defined as the processes and methods employed in transformation of tangible inputs (raw materials) and intangible inputs (ideas, information, know how) into goods or services. Through production, our apparel becomes our capital.

Discuss considerations in selecting a financial-services provider (Financial Analysis)

The considerations you should think about are the way you like to access your money. If you prefer checking over debit card use, you'll want to look at checking account fees. If you plan to have a saving account, you will want to consider the banks savings options and interest rates.

Explain the nature and scope of the product/service management function (Product/Service Management)

The constant market flux demands the continual generation of product ideas. Inspirations for new products may come from consumer suggestions, tradeshows, or magazines. A company could survey it's customers and generate product ideas from their answers.

Identify methods/techniques to generate a product idea (Product/Service Management)

The constant market flux demands the continual generation of product ideas. Inspirations for new products may come from consumer suggestions, tradeshows, or magazines. A company could survey it's customers and generate product ideas from their answers.

Explain the nature of staff communication (Communication Skills)

The essential characteristics and qualities that define the nature of staff communication include the primary methods of communication such as email, memos, one-on-one meetings, staff meetings, the telephone, and the direction of the communication such as horizontal, meaning within the same department or vertical, meaning between management and staff. The quality of communication is extremely important. To determine the quality of our communication related to training, we must use the following as criteria: clarity of the message, written in understandable terms, written with expertise, and implemented properly using proper channels. Basically, we've got to produce materials and training that will be implemented properly and minimize the injuries immediately. Our management is taking steps to improve training communication which is essential to the operations and safety of the employees. Along with newly created procedures in a written manual I recommend we also implement better training procedures using a formal introductory training class and e-learning on computers. This is a new cutting-edge method of communication within organizations and it will engage employees and easily capture their progression through the training.

Identify ways that technology impacts business (Information Management)

The impact of technology has made our world actually seem smaller because of the connections made via technology ... so by adding a "BIG MONEY APP," you will literally put BIG MONEY on the move and become a more widely recognized leader in your industry which spans the globe!

Describe the impact of loss leader pricing on promotional activities (Price)

The loss leader pricing strategy is used when a product is priced so low that it is sold at a loss. This pricing strategy will have a huge impact on promotional activities and requires coordination of all advertising. The loss leader is used to atrract customers with the hope they will buy other items or services along with the loss leader item. Using loss leader pricing has the ability to gain market share and increase the profit from other items. Once loss leader pricing is decided on, the promotional activity of advertising must support it to be effective.

Explain the types of advertising media (Promotion)

The most popular forms of traditional advertising media include print, outdoor, and broadcast. Print media includes newspapers, magazines, and brochures. Outdoor media includes billboards and transit forms. Television and radio are forms of broadcast media. Social digital based media is not considered a traditional form of media, but it is gaining popularity.

Discuss motivational theories that impact buying behavior (Selling)

The motives of my customers are the reasons they make purchases. Ignoring their motives to buy would be crazy! 90% of my clients purchase a home because it makes them feel comfortable. Comfort to each one is different, so I get to to know my clients in the early stages of selling. Provide a written list of motivational theories to present to the real estate broker (judge) that would encourage people to buy real estate from PREMIER REAL ESTATE. Verbally discuss each theory on the list and direct the judge's attention to the most effective theories.

Explain the nature of business-services marketing (Marketing)

The nature of business services marketing involves the way we actually select and coordinate all the promotion for the services we have to offer.

Discuss the nature of environmental law (Business Law)

The nature of environmental law is a complex systems of statutes, regulations, and common laws designed to regulate the interaction between humanity and (1)pollution control and remediation, and (2) resource conservation and management. These two areas aren't mutually exclusive from one another. One law may actually serve to protect both purposes. There are also some laws which aren't considered environmental law but also have qualities of protection for the environment.For your manufacturing company, the federal law in violation relates to the hazardous materials' containers being in the trash container and the rinse water resulting from production

Explain the nature of effective written communications (Communication Skills)

The new written manual must be based on the overall nature of effective written communications. Characteristics include: Be clear about your goal and communicate it Explain what you want the person receiving it to do Use diagrams to help clarify detailed information Explain the benefits for responding as requested Establish credibility and show respect for the reader

Identify the elements of the promotional mix (Promotion)

The promotional mix includes personal selling, public relations, advertising, and sales promotion.

Determine the relationship between government and business (Economics)

The relationship between government and business is one of support. A business supports the government via taxes paid on the sale of goods/services while the government supports business by providing laws, regulations, and access to markets.

Discuss the role of ethics in operations (Operations)

The role of ethics in the operations of this manufacturing company is to comply with the laws set by the EPA. By complying with these rules, the workplace will be an easier and much safer place to work.

Identify factors affecting a business's profits (Economics)

There are many things that affect a business's profits. Start up costs, maintenance or overhead costs, salaries, competitor's pricing, and new technology. In this particular case counterfeit money is greatly impacting the banks profits. A $65,000 loss last quarter cut into the overall profits of Bank Five, and the technology needed to identify fake bills will further cut into profits. However, the new technology will offset its cost by decreasing your losses in future quarters.

Describe types of financial-services providers (Financial Analysis)

There are many types of financial service providers including investment advisors, financial planners, credit unions, and insurance agencies but your first stop will be at a bank which offers the services you need. A bank is a state or federally chartered, for-profit business owned by stockholders that provides savings accounts, checking accounts and other financial services to its customers,

Explain factors affecting pricing decisions (Price)

There are two types of factors which affect pricing decisions - internal and external. Internal factors are derived from the company itself while external factors come from outside influences. Internal factors include the company's objectives for setting a price. For example, price may be set for survival, to gain profit and market share, or to convey quality. External factors include the state of the economy, the reseller's needs, competition, government actions, and social concerns.

Lead change (Emotional Intelligence)

To demonstrate responsible behavior and lead change, I would cleverly redirect the KPIs to indicate that these should be the responsibility of the operations manager (judge). I would stress the importance of the company's responsibility for their behavior, thus indicating that a change the company in leadership might be best for the company.

Explain the role of training and human resources development (Human Resources Management)

Training activities are key components to human resources management because they are designed to facilitate the learning and development of new and existing skills, and to improve the performance of specific tasks or roles.

Explain key factors in building clientele (Selling)

TruthReliability ServiceKnowledge and understanding from the customers' point of viewListening and communication

Handle the customer complaint (Customer Relations)

Use the L.E.A.R.N. technique. LISTEN - Listen carefully to your customer. Don't interrupt or tell the customer to calm down, this will only ignite their anger. EMPATHIZE - Feel the pain of the customer, and tell her that you understand how she feels. APOLOGIZE - Apologize to the customer if there has been a mistake on your part or the company's part. Do not blame the customer. REACT - Decide what you will do to resolve the problem, and tell this to the customer. NOW! - Do not delay. Take immediate action! The longer you wait, the harder it is to produce outstanding customer service.

Explain the role of situation analysis in the marketing planning process (Market Planning)

Using market research, a situational analysis defines potential customers, evaluates projected growth, assesses competitors and makes a realistic assessment of your business. It involves targeting the specific objectives in the business and identifying the factors that support or hinder those objectives.

Interpret business policies to customers/clients (Customer Relations)

We are pleased to offer a 120-day service warranty for our customers. This is a fairly good amount of time to determine satisfaction of an item. Within that time, if for any reason, a customer isn't completely satisfied with a purchase, they can call and receive services to fix the item. The item must be in good condition and with all paperwork, parts and accessories if applicable.After 120 days, the service is no longer under warranty and the owner will be charged.

Explain the nature of business plans (Strategic Management)

We have always had a business plan for our company. This provides us with a crystal clear road map of where we've come from, where we want to go, and all the circumstances of our internal and external environments. Recently, we've conducted research to investigate the new opportunities I've come to talk with you about. This research has resulted in changes to our business plan.

Explain external planning considerations (Strategic Management)

We have been told by many customers that we need better advertising options. In response to the customer's requests our new business plan includes installing new software to be able to provide additional advertising options. By instituting this change, we will increase sales and add more clientele. We have researched the external considerations including the economy, our target market, and our competitors and we believe this is a great move.

Use a database for information analysis (Marketing Information)

We have been using a CRM database for quite some time. A database is an electronic tool which makes the collection, organization, and analyzing of data easy. Based on the customer records, we've maintained and analyzed we have come to this decision. We use a customer database to isolate customer feedback so that we can make changes to the way we do business. The results of our database makes us confident in our proposed expansions and improvements.

Identify quality control measures (Operations)

We have established a new logistics program for the purposes of quality control: efficient inbound materials strategy through order dispatching centers (ODC) manage all carriers, while reducing premium freight costs achieve real-time visibility of supply chain shipments, schedules and orders We have new procedures which require carriers to meet established route pickup and delivery windows within 15 minutes of the scheduled time. We have also implemented a Carrier Rating System. All incidents will be recorded and reported. This holds the drivers accountable, and provides excellent customer service to the automobile manufacturer.

Evaluate pricing decisions (Price)

When evaluating this pricing strategy we found it resulted in increased profits and satisfied customers. By putting a loss leader price on the air freshener dispenser, we have increased the number of school contracts by 18%. Using this strategy was successful. Evaluating this pricing outcome can help us make the decision regarding the success of loss leader pricing; we should plan on using this strategy again in the future.

Identify product opportunities (Product/Service Management)

When presenting a new product to the COO (judge) of Bank Five you could use made-up statistics from an industry report that demonstrates how other banks have benefited from the product you're pitching. You could say something like, "The industries annual Bank Safety Report showed that banks who instituted this new product caught 85% of the counterfeit money passing through their bank, and it nearly wiped out any losses they were incurring."

Protect against identity theft (Financial Analysis)

When setting up your checking account, you should not put your driver's license or social security number on your checks as a means of protecting your identity. Also, to protect yourself from identity theft use unique passwords for your online banking so no one will be able to guess it. Open few credit cards and always check your charges and balances. Always make sure you keep personal information such as social security numbers, bank statements, and drivers license numbers secure and put away.

Maintain customer records (Information Management)

With the help of great software and technology, the new electronic databases of customer records your company will generate through "BIG MONEY APPs," will give you access to new customer information and preferences. The new strategy will allow you to communicate with customers via a completely new channel.

Apply written directions to achieve tasks (Communication Skills)

Write a list of recommended steps on a piece of paper to show the judge. The list will outline the steps for implementing the training.