DevOps Foundation

What of the following is NOT a typical element in a DevOps toolchain?

Service desk incident management systems

Which is a characteristic of a DevOps culture?

Shared vision, goals, and incentives.

The theory of Constraints supports which of the Three Ways?

The First Way

An organization recently held an internal DevOps days. During one of the openspace sessions, it was suggested that there be more opportunities for dev, ops, security, and other IT areas to interact and share. What sore of opportunities should the organization consider?

(All): Hackathons, Simulations, and immersions opportunities.

What are the good ways to empower new behaviors?

(All): Hackathons, Social media style idea and story sharing, and Communities of pracitce.

An organization has just completed the deployment of a pilot release using DevOps practices and a preliminary deployment pipeline. Which metric would provide the most information to help them continually improve?

(All): Mean Time to Repair, Change lead and cycle times, and Knowledge sharing.

Which of the following ITSM processes are the most critical to DevOps?

(All): Organization change management, Service continuity management, and incident management.

Which of the following roles are DevOps stakeholders?

(All): QA Testers, Support professionals, and Suppliers.

What is a primary benefit of DevOps toolchains?

(All): To automate steps in the deployment pipeline, To trace features' journeys form the inception to live, and To ensure that the architectural design supports interoperability and consistency.

At a recent conference, a CIO was told that her organization should invest heavily in machine learning. Back at the office, she asked one of her senior leadership team to pull together an investment case. What is NOT a direct benefit they are likely to receive from using artificial intelligence and there fore should be excluded from the investment case?

Building a blame free culture

What does the concept of "shift left" represent?

Building quality into the software development process via early and continuous testing.

What determines which DevOps principles and practices will BEST benefit an organization?

Business strategies and goals

How does DevOps improve agility?

By applying agile principles to both Dev and Ops

Which of the following is a good example of a DevOps metric used to measure The First Way, Flow?

Change cycle time

Which BEST describes a deployment pipeline?

Automated process for managing software changes from check-in to release.

Which of the following is required for Continuous Integration?

Automated unit, integration and acceptance testing.

Which of the following is an example of a feedback loop?

(All): Dashboards, On call rotation, and Production logs

Which of the following is a reason that DevOps is important now?

(All): Enterprises have young, nimble start-up competitors, Consumers have 'app' mentalities and expectations, and Time to value must accelerate.

Which of the following can automation support in DevOps?

(All): Faster lead times, Less turbulent releases, and Faster recovery

Which of the following is a characteristic of a high trust organization culture?

(All): Good information flow, Cross-functional collaboration, and Learning form failures and new ideas.

More than anything else, DevOps is...

A culture movement

Which statement BEST describes change fatigue?

Aggressive resistance

An organization is implementing DevOps. The developers are concerned that their ITSM processes are too complex, slow and will not support DevOps principles and practices. Which IT framework will help the organization instill agile thinking into existing ITSM processes?

Agile service management

During a value stream mapping exercise, Sandra and her team have identified that their change process, using multiple change advisory boards, is interrupting and slowing their flow. They have also read the latest State of DevOps Report and noted that heavyweight change processes are negatively correlated with organizational performance. What could they practice in order to make their change process lighter weight?

Agile service management

What should you do when you are improving automation?

Architect first?

A team has been dedicated to working on their product for over two years and in that time, has sought to control the flow of work and has achieved a predictable cadence. they have also had an opportunity to pay down a great deal of technical debt and have achieved a leave of stability that is significant improvement on what they have seen before. They are keen to build more antifragility to their product to help them recover from inevitable failures. Which of the following tools could they consider experimenting with?

Chaos engineering

An organization is looking to improve real-time collaboration between teams. Which DevOps practice should they be considering?

ChatOps

Thierry's team is made up of remote workers from his own and his partner organization in India. It's rare for more than two of them to be in the same place at once and recently they've been experiencing a number of stability issues that have also required extra help from another infrastructure squad. They have found it increasingly difficult to collaborate over teleconference as they are not able to see what each other is doing and have had to wait to be told what impact queries and changes have had on their systems. What should they consider using to manage their incidents more effectively?

ChatOps

Which DevOps practice relies on a deployment pipeline that enables push-button deployments on demand?

Continuous delivery

An organization is preparing to automatically deploy every release that passes automated unit, integration, user acceptance and non-functional tests. Which DevOps practice are they applying?

Continuous deployment

Which of the following is not a goal of DevOps leadership?

Control and evaluate workers using metrics.

Which of the following statements relates correct to The Third Way?

Creating a culture that fosters experimentation.

Bekka is the managing director of a consulting organization. She is disappointed that her consultants seem less bought into her organization's brand and purpose than the companies they are consulting for on her behalf. She has invited them to a special dinner to talk about it, but most have declined, citing family commitments or travel challenges. She is loathe to set up something during working hours because she wants them out on chargeable work. What is Bekka creating in her organization?

Cultural debt

An organization is trying to overcome the challenges of their legacy silo culture where teams have been organized by subject matter expertise. What is this organization suffering from?

Culture debt.

Which of the following is a value outlined in the Agile Manifest?

Customer collaboration over contract negotiation.

What is the Agile Manifesto?

Declaration of the benefits and intentions of DevOps

According to the Accelerate State of DevOps Reports, Elite organizations...

Deploy more frequently

Which of the following DevOps is NOT YET well defined?

DevOps engineer

An organization is struggling with the additional time it takes for security reviews after an Agile team completes a Sprint. The delay is impacting their ability to release. They want to include more security testing as a part of their "shift left" testing approach. Which DevOps practice would they need?

DevSecOps

Terri has completed a value stream mapping exercise with her product team and they have identified a number of constraints, one of which is around the security team's ability to respond in a timely manner to their requests. Which of the following should Terri look to for practices that will help her team ease this constraint.

DevSecOps

When trying to effect major change, who should be engaged in planning activities and serve as change agents?

Early adopters

Which of the following is NOT a characteristic of Safety Culture?

Embracing SPOFs

Which of the following is true about the Theory of Constraints?

Every process has at least one constraint

Which is NOT a goal of DevOps?

Fewer but higher-quality software releases.

Which of the follow is a characteristic of a DevOps culture?

High trust

Which is NOT a factor that correlates positively to organizational performance?

Heavyweight change process

Which of the following is a goal of The First Way?

Increase the flow of work

Why do fewer things break in production when you 'shift left'?

Issues are detected and resolved sooner

Which statement about the Improvement Kata is CORRECT?

It considers the organization's long-term vision or direction.

Why is Kanban useful?

It makes work visible

Why is organizational culture a critical success factor for DevOps?

It represents the values and behaviors that contribute to the unique social and physiological environment of an organization.

Jon's been pushing his organization's DevOps evolution forward for sometime now and he's focused on consolidating gains to produce more change. What should he NOT do?

Keep quiet about failures

Which is not one of the Four Key Metrics in DevOps?

Lead time from commit to test

Which of the following is NOT a common constraint

Loosely coupled architecture

Which of the following is a critical success factor for DevOps?

Management commitment to culture change.

In the context of agile software development, which of the following is NOT a responsibility of IT Operations?

Managing the product backlog

Which of the following is a metric that is primarily concerned with stability?

Mean time to restore

Due to a tightly-couple architecture, an organization is unable to increase the frequency of releases for a key service. When releases do occur, they are extremely painful and the organization's competitive advantage is eroding as a result. Which software development approach could be used to improve this situation?

Microservices

Which of the following is an example of 'Transportation' waste?

Multiple handoffs, emails or meetings

When you optimize for stability using DevOps principles and practices, what do you sacrifice?

Nothing

Manuel has been reading about DevOps and thinks it has the potential to change the ways of working in his organization for the better. He has started talking to people about it and found a few people are interested. He's thinking of setting up a lunch and learn. Why should he do this?

Other innovators and early adopters likely will turn up.

Suresh is pulling together a new autonomous, multi-functional team that will be dedicated to a long-lived product. He is pulling team members from a number of departments where they each have responsibility for different processes. It's the first time this team have worked together. What is a good way for the team to initially visually collaborate on the end-to-end lifecycle of their product?

Perform a value stream mapping exercise

Which of the following is NOT part of the Improvement Kata?

Plan the final steps

Continuous Delivery ...

Provides fast, automated feedback on a system's production-readiness

Which statement about Kanban is correct?

Pulls work through a process.

The business 'why' of the Golden Circle represents and organization's?

Purpose, cause, and belief

An organization has identified they have a culture of blame and fear, where incidents are not valued and failure is not embraced as a learning opportunity. There are many single points of failure and employees suffer daily as a result of the fragility of the systems, enduring painful war-rooms during frequent outages. What should this organization look to in order to improve the situation?

Safety Culture

Which of the Three Ways encourages peer review of production changes?

The Second Way.

An organization is implementing a disruptive application similar to the Simian Army. Which of the Three Ways are they introducing?

The Third Way

Nik has been using agile practices to improve the flow of work through his team and has brought development and IT Operations people closer together. Using a combination of continuous delivery capabilities and monitoring he's created short feedback loops from customers to his team. Now he wants to accelerate innovation. Which of The Three Ways should he look to?

The Third Way

David finds that whenever he meets with Robert, they have an argument about what the right thing is to do for their team. He knows that they both want the best for their team and he can see that the tensions between them are upsetting other team members, to the point where they are stopping engaging with the improvement conversations? What could David use to help him understand how better to work with Robert?

The Thomas-Kilmann Conflict Mode Instrument

What is the Three Ways?

The key principles of DevOps.

Sam's boss has just returned from an Agile and DevOps conference and has asked Same to lead a DevOps change programme and start by setting up a DevOps team. Why should am be careful when she does this?

There is a risk the team could become another silo.

Which statement about DevOps teams is MOST accurate?

They should have shared accountabilities.

Which of the following is true about DevOps toolchains?

Tools should be connected, usually via APIs

A small group of individuals recently returned from a conference where they learned about DevOps. They cannot agree on how to get started. Where should an IT organization start when adopting DevOps practices?

Understand why the organization exists.

A transformational Leader...

Understands organizational direciton

What should we measure when we are using DevOps principles and practices to improve organization performance?

Value

Which lean tool depicts the flow of information, materials and work across functional silos with an emphasis on quantifying and eliminating waste?

Value stream mapping

What is true about changing culture?

You can't change people; they can only change themselves