Đề 2

Identify required strengths, and organize the team based on those strengths.

A Project Manager believes that a delay in developing a prototype was due to a lack of knowledge in a specific skill that was needed by the cross-functional team. How could the Project Manager prevent this situation on future projects?

Work with key stakeholders and project team members to discuss how aspects of the project can be completed more quickly than planned and to identify any requirements that could be reduced

A Project Manager develops a project management plan and schedule based on an agreed-upon project lifecycle of 16 months. Later, due to changing business requirements, the Project Manager receives a request for completion within 9 months. How should the Project Manager respond to this proposed change in timeline?

It is an example of the Collaborate/Problem Solve conflict resolution technique

A Project Manager has local and virtual team members for a project. To manage scheduling priority conflicts among team members, the project manager schedules a video conference call. Which statement is true about this scenario?

Help the team create a social contract that will encourage team cohesion.

A Project Manager has multiple projects. One project has new team members and is in its early stages. Unfortunately, the Project Manager will be very busy executing other projects over the next few weeks. How can the Project Manager develop the new project team over the next few weeks?

Survey stakeholders' preferred meeting dates and times to accommodate the teams in different time zones.

A Project Manager is creating an agenda and presentation materials for a kick-off meeting that will involve stakeholders across multiple geographic regions who will be working on a global project. How can the Project Manager work to ensure that the stakeholders are engaged?

Evaluate the skills of the new resource to see how the resource can provide value to the project

A Project Manager is working on a small project that is critical for a larger program milestone. A new resource has been assigned to replace a key resource who had to leave the project. Unfortunately, an outside stakeholder claims that the person who assigned the new resource sent their weakest team member. How should the Project Manager approach this rumor?

Arrange for review of the data security status on a quarterly basis, and recommend remedial steps if noncompliance is found.

A Project Manager needs to ensure that all data security requirements are covered during a data warehouse development project's execution stage. Each of the databases created during different project phases will have a specific data security policy to comply with governmental data security laws. How should the Project Manager plan to meet these requirements?

In consultation with the stakeholders and team members, identify the minimum viable product needed for launch.

A Project Manager needs to ensure that the team delivers business value within the required timelines. The Project Manager recently learned that key stakeholders are worried that the current release plan will not meet urgent business needs. What can the Project Manager do to effectively respond to the stakeholder concerns?

Meet with the team member to discuss where they can contribute, based on their strengths

A Project Manager notices that one team member seems increasingly unhappy during team meetings. The team member is not making progress on a key work package, and this lack of progress is now impacting the critical path. The team member feels that they are not in the correct role within the project team. What should the Project Manager do?

Avoid adding to team distraction by fixing the issue independently.

A Project Manager realizes during the third iteration of product development that the template used for the project management plan is not showing updates. Which action should the Project Manager take?

Produce a stakeholder engagement plan.

A Project Manager realizes that stakeholder interests will conflict on a project and decides to utilize a stakeholder engagement assessment matrix. The matrix pinpoints an influential stakeholder who is resistant to the project. The Project Manager needs to align this stakeholder's expectations. What should the Project Manager do to accomplish this goal?

Meet the new demand by adding new resources with the required skills.

A Project Manager's team has been efficiently delivering expected results in an environment where schedule and scope are fixed. Now, there is an increased demand for new skills due to changes in the market. What can the Project Manager do to meet this new demand?

The Project Manager should submit a change request and then evaluate the impact to the project.

A customer indicates that they would like to add functionality. Although this request is made during the execution stage of the project, the Project Manager finds that the cost for the addition would be small. The additional functionality, if successful, would increase the opportunity for profit. What should the Project Manager do next?

Made sure that the customer was aware of the value of demos.

A customer is not satisfied with the delivered product, saying that it was not what they expected. The Project Manager is surprised, because the agile development team delivered the product several iterations early. What is one way that the Project Manager could have avoided this result?

Have the team decide on the appropriate approach, giving them authority to implement and validate their decision in talks with stakeholders.

A customer requests a change in the technical approach for a product currently in development. The Project Manager learns about this request during a reoccurring project review. What should the Project Manager do in response to the customer's request?

Contact the program manager to resolve the issue

A high-level manager in an organization would like to use a critical project resource for a new project. Which action should the Project Manager take?

Engage in negotiations for better resources

A key stakeholder voices a concern during the planning stage about whether the available resources are sufficient to meet the objectives of the project. The Project Manager believes that the stakeholder is right. How should the Project Manager handle this stakeholder's concern?

The PM should acknowledge the teams' concern and also analyze the impact to the project.

A key team member is asked to move to another project during the middle of a technical project. The team believes this is an unwise move and expresses concern. Which action will help to resolve the issue?

A. Prototypes B. Expert judgment.

A medium-sized company is expanding into a new market. However, the company does not have previous experience in that market. A Project Manager needs to collect requirements. Which two tools or techniques should the Project Manager use?

Tell the team members that they are required to shorten the standup meetings and improve on finding solutions.

A new Project Manager joins the project's daily standups, only to find that the project team spends too much time discussing ways to deal with obstructions in the project. Because of these discussions, standups often last well over two hours. What process should be used to deal with this issue?

It is a standard practice in agile to proactively correct misalignments

A new team member, unaccustomed to agile practices, becomes nervous when an operations engineer who often criticized his previous work appears at the morning standup meeting. What could justify the project manager's invitation to the operations engineer?

Conduct a risk analysis and update the project sponsor.

A project is started based on the approved scope. As the project design is being implemented, a team member says that the product will not meet the requirements in certain situations. Correcting the issue will not only cause an increase in scope and costs, but the project will also miss the deadline. The project sponsors do not have additional funding to support the project. Considering this information, what should the Project Manager do?

A. Team members avoid taking on challenging tasks B. Team members avoid direct communication with other departments E. Project stakeholders express skepticism of agile methods

A project manager experienced in predictive methods is taking on an agile project for the first time. To help in adjusting, the project manager makes a watchlist of situations that arise from inadequate action as a servant leader. Which situations would result from a lack of servant leadership? (Choose THREE.)"

Invite the project owner to the next sprint/iteration review to discuss their concerns.

A project owner repeatedly complains, saying that a function developed by the development team does not seem to align with the original design. What will help to solve this issue?

Schedule a team meeting which will lead to the creation or updating of the team charter or ground rules.

A project's team is small and the team members have known each other for a long time. The team's project is in the execution stage. Recently, a team member told the new Project Manager that another team member has been complaining about how the project is being managed. How should this new Project Manager respond?

Review the risk management plan to identify whether this risk and accompanying response strategies have been captured

A retiring Project Manager hands over all materials to a new Project Manager. The project appears to be running smoothly, until the new manager learns that a critical component has failed during testing. What is the appropriate first step when responding to this issue?

Add and execute a Scrum of Scrum layer

A security-classified, agile software project requires outside expertise and delivery to add a module based on machine learning. An approved supplier asks the project manager to join the daily meeting with the supplier's agile team, but the project manager's schedule is too full with internal meetings. How could the two teams synchronize interactively but somewhat less frequently?

Behavior-Driven Development

A smart phone manufacturer is re-assessing its product development methods in response to a sharp increase in user complaints. Analysis of the complaints indicates that the users try to use some features in ways that designers did not anticipate. Given these findings, which agile practice would most effectively prevent the problem?

Identify and implement the most cost-effective agile training for the team members.

A team decides that an agile approach fits the needs of the next phase in their project. Unfortunately, there are team members who have not had the appropriate agile training. How should the Project Manager respond to the lack of agile training?

Assess the newly introduced risks with the project team.

A team member has taken an unplanned leave during the execution of a project. In response, the project team rescheduled some tasks. The result is that critical activities are now occurring at the same time. What is the first thing that the Project Manager should do?

Work with the product owner to further break down the stories in the backlog and update the Definition of Ready

A trend of stories uncompleted at the end of iterations has become apparent. Multiple team members worked on these stories and no blockers were identified. What can the agile team do to resolve the situation?"

Identify Minimum Marketable Features and prioritize relevant backlog items

An agile innovation team is highly productive. However, the Head of Operations informs the product owner the company is not getting sustainable return on investment from the team's work. How should the product owner address the problem?

Ensure that the product owner can be easily approached to respond to team questions and concerns

An efficient, empowered agile innovation team do not understand why required approvals from the legal department are allowed to delay their progress. Eventually, the team confronts the product owner in a heated retrospective exchange. The product owner replies that the approvals are needed to check for existing patents which would block the team's product from going to market. How should such conflicts be prevented?

Immediately acknowledge the team member's concern, continue with the scheduled agenda, then privately meet with the team member to fully understand the concerns expressed.

At a weekly project status meeting, a key team member expresses concerns about the overall approach documented within the project management plan. The Project Manager is surprised because the team is in the process of executing an important component of the project and the concern has not been raised before. What steps should the Project Manager take?

Work with stakeholders to create a shared approach that will address the issues of concern.

During a challenging shareholder meeting, the stakeholder indicates that they will reject an iteration's deliverable. What should the Project Manager do?

Check with the organization's relevant legal practitioner for guidance

During a highly-regulated project, the project sponsor and a high-level executive have asked for changes that appear to disregard legal requirements. What should be the first step in the Project Manager's response?

Check with the technical resource manager to see if there is an available technical resource.

During a meeting, a Project Manager learns that a business result needs to be delivered in four weeks, although the original plan was sixteen weeks. The Project Manager also hears that there is no available technical resource who might be able to join the team. The Project Manager knows the technical resource manager because they worked together on a previous project. What is the first thing the Project Manager should do?

Meet with the product owner to reprioritize the iteration backlog, so that it does not impact other teams or obligations.

During an agile iteration, Task 1 cannot be completed on time due to unexpected challenges. Another team within the project is depending on timely completion of Task 1 in order to fulfill their part of the project. How should the Project Manager resolve this issue?

A. Use the Prioritization method of categorization. B. Use the Salience model of categorization.

During work on a government project, stakeholders pressure the Project Manager to submit to their preferred actions. While the Project Manager must coordinate and plan with multiple stakeholders, the Project Manager must also deal with complex relations and frequently changing scenarios. What should the Project Manager consider doing? (Choose two.)

Schedule time to chat with the new resource to assess their skills and understand their strength level.

Project team members are concerned that a new resource does not seem suitable for an assigned task. How should the Project Manager respond to this concern?

Use stakeholder analysis to identify an aligned senior stakeholder to influence the department head

Several items remain in the kanban blocked column despite the team's efforts to address them. The retrospective reveals that all the impediments can be traced back to a particular department head, one the project manager has tried to educate previously but who still shows resistance. What should the project manager do next?

Work with process owners to streamline procedures, and secure the team coaching on the processes

Several items remain in the kanban blocked column despite the team's efforts to resolve the issues. The retrospective reveals that all of the impediments relate to mandatory corporate business processes which introduce wait times. What should the project manager do next?

Discuss the situation with the team member, and work with them to identify a practical solution

Several successor activities are behind schedule because a project team member has not been at work for the past week. This impacts the critical path. How should the Project Manager respond to this problem?

Ensure upcoming backlog items are elaborated in more detail with the team.

Six months into a strategic agile project, company exectives are closely monitoring its progress. The COO expresses his frustration that the last weekly burn-down charts show the projected completion date significantly moving back and forward several times. How can the project manager forecast the completion date with more accuracy and stability?

Address the issue only after evaluating why these stakeholders are concerned.

The Project Manager schedules an iteration review and learns that a few key stakeholders do not approve of how a feature has been developed. What should the Project Manager do first in order to address this issue?

B. Remove unnecessary layers of management to promote direct communication between the project team and stakeholders. C. Modify templates to include product backlog progression and the burndown rate, and encourage use of standups

The Project Manager shifts to an agile approach for a project with an aggressive go-to-market timeline. The Project Manager needs to revise the stakeholder engagement plan so that it follows agile principles. What should the Project Manager do to meet this need (choose two)?

The team worked on low complexiity stories from the backlog in the first four interations

The empowered agile team showed impressive progress in the first four iterations, but now the product owner has noticed low output in the latest five iterations without any apparent reason. What could be the cause of this situation?"

A. Work with the product owners to tighten value criteria in the definition of ready D. Survey end users and integrate resulting value rank into the product backlog

The marketing director is displeased that the agile innovation team is producing too many novelty products with too little business value. What should the project manager do to correct the team's approach? (Select two.)

C. Make a cost/benefit analysis of deliverables to optimize delivery cost and speed E. Split out an agile track to incrementally maximize value within a fixed budget

The quarterly results show that competitors are driving prices down. The company is losing market share and midway into a product development project, it appears the sponsoring unit is not likely to get return on their investment. What should the project manager do adapt the project to these new conditions? (Select TWO.)

Select a hybrid project model, where Deliverable 2 is positioned as a single waterfall phase embedded in an overall agile project.

There are three deliverables in the Project Manager's IT transformation project: Deliverable 2 have strictly scheduled milestones, with no expected variation in the timeline. The Project Manager expects that Deliverables 1 & 3 will see quickly changing requirements during development. Which lifecycle model should be used to meet the project's requirements?