Do Now test

Which of the following is classified as an operating expense: a. Costs of utility b. Costs of preparing items for sales c. Costs of goods sold d. Cost of raw materials

a. Costs of utilities

What is one factor that contributes to people's interest in and enthusiasm for different things?a. Personality b. Credibility c. Sincerity d. Integrity

a. Personality

One of the factors that limits the production of capital goods is thea. availability of labor b. method of transportation.c. season of the year. d. type of research.

a. availability of labor

An employer who thinks that all young people are lazy and poorly trained is an example of a. discrimination. b. prejudice. c. hostility. d. harassment.

b. prejudice

Changes in the values, tastes, and habits of Americans is a definition of _______ change. a. economic b. social c. governmental d. technological

b. social

A manufacturer is a type of business that a. sells raw goods for their producers. b. turns raw goods into useful products. c. does not make use of raw goods. d. keeps raw goods in their original forms.

b. turns raw goods into useful products.

Which of the following is often the best way for an employee to handle the slow/methodical type of difficult customer:a. Be brief. b. Ask their advice c. Summarize benefits d. Let the customer do the talking

c. Summarize benefits

What is an effective technique for employees to use to extract relevant information from written materials? a. Develop a rough outline b. Ask frequent questions c. Take notes while reading d. Skim through chapter titles

c. Take notes while reading

48. Why is it important for employees to effectively communicate information about the business to customers?a. To build morale b. To display integrityc. To provide service d. To promote teamwork

c. To provide service

A group of individuals wants to open a museum that will display items from early settlers of the area. The group will charge just enough admission to pay the expenses of operating the museum. Will the museum be a business?a. No, the museum will not be considered a business.b. No, the museum will be a charitable institution.c. Yes, the museum will be a not-for-profit business.d. Yes, the museum will be a for-profit business.

c. Yes, the museum will be a not-for-profit business.

Personality is a combination of an individual's personal a. ethnic heritage b. education. c. characteristics or traits. t d. religious orientation.

c. characteristics or traits.

Emphasizing customer service can help a business to be a. competitive. b. innovative. c. objective. d. possessive.

a. competitive.

When you are evaluated by your immediate supervisor, and s/he tells you all of the things you can do to improve your job performance, that is an example of a. constructive criticism. b. harassment c. self-control d. interpersonal relationships

a. constructive criticism.

When organizing information to present in a business report, it is effective to a. develop an outline. b. interpret the data.c. remain objective. d. determine the purpose.

a. develop an outline.

The ability to recognize and manage our feelings and the feelings of others is called a. emotional intelligence. b. self-awareness. c. leadership. d. vision.

a. emotional intelligence.

The owner of a company would like to raise money for expansion by selling stock in the business. In order to do this, s/he would need to a. form a corporation b. offer a franchise c. form a partnership d. have unlimited liability

a. form a corporation

In business, economic downturns and technological changes are likely to cause businesses toa. make changes of their own. b. hire unskilled workers. c. expand their operations. d. resist beneficial changes

a. make changes of their own.

Susie is not happy with her job because her coworkers are always telling her she doesn't do her share of the work. Susie's feelings are the result of: a. negative feedback b. consideration c. lack of skill d. cooperation

a. negative feedback

When manufacturers give back part of the purchase price of an item to the customer, the manufacturers are engaged ina. offering rebates. b. non-price competition c. clearance sales. d. price fixing.

a. offering rebates.

Ideally, in business, feedback should be a. positive and negative b. all negative c. all positive d. avoided if possible

a. positive and negative

Communication is best defined as a. the exchange of ideas and information. b. the transfer of feelings.c. signals and gestures. d. printed material.

a. the exchange of ideas and information.

A basic economic principle behind our private enterprise system is a. the freedom to compete. b. government regulation c. gross profit. d. the satisfaction of customers.

a. the freedom to compete.

Making Christmas fruitcakes available in advance of the holiday season creates ______ utility.a. time b. place c. form d. possession

a. time

Which of the following is a communication technique that supports and encourages a speaker? a. Taking notes b. Active listening c. Speed reading d. Making comments

b. Active listening

Which of the following is a businesslike way for employees to handle a situation in which they must obtain information requested by customers and call the customers back: a. Tell the customer exactly when they will be called b. Ask the customers when it would be convenient to call them c. Explain how much effort will be required to get the requested information d. Ask the customers to call back if they don't receive a call within 24 hours

b. Ask the customers when it would be convenient to call them

. Which of the following is key to developing empathy?a. Being on guard against criticism b. Being sensitive to others' emotions c. Avoiding people who are different d. Basing your opinions on your emotions

b. Being sensitive to others' emotions

Which of the following is a characteristic of effective communication?a. Variety b. Completeness c. Vagueness d. Informality

b. Completeness

Which of the following is directly affected by a business's intelligent purchasing:a. Consumer awareness b. Customer satisfaction c. Management d. Distribution

b. Customer satisfaction

Tony has offered to help Keith, a new student, to find his classes because Tony remembers feeling confused when he was a new student. What trait is Tony showing toward Keith?a. Tact b. Empathy c. Sympathy d. Prejudice

b. Empathy

. Which of the following is an example of a textual graphic that often is used in a business report: a. Pictograph b. Flowchart c. Map d. Pie chart

b. Flowchart

Which is an example of an economic service? a. Watch b. Haircut c. Pen d. Hat

b. Haircut

Communication between two employees with the same level of authority in the business is __________ communication.a. Vertical b. Horizontal c. External d. Departmental

b. Horizontal

Ann dropped her head as the manager explained why she would NOT receive a promotion. What type of communication is Ann using? a. Verbal b. Nonverbal c. Written d. Role-Play

b. Nonverbal

Which of the following message closings is the most appropriate to use for a businessperson who is sending formal e-mail correspondence? a. THX b. Regards c. Dear Sirs d. Affectionately

b. Regards

What part of human resources management includes locating and hiring employees to perform the jobs that are necessary in order for a business to operate? a. Planning b. Staffing c. Directing d. Organizing

b. Staffing

What is the purpose of developing and using graphics in business reports? a. To entertain the audience b. To communicate informationc. To fill up the page layout d. To highlight reference material

b. To communicate information

Nick plays on the school's basketball team and enjoys being with his teammates. However, Nick is the shortest person on the team and feels insecure playing in from of the school fans. What can Nick do to develop more self-esteem?a. Practice new techniques b. Write affirmations c. Exercise regularly d. Read sports magazines

b. Write affirmations

Which of the following is a situation where acting responsibly is mandated by law:a. You must decide whether or not to cheat on your chemistry test.b. You must decide whether or not to drink with friends at a party.c. You must decide whether or not to turn in the money you found on the ground.d. You must decide whether or not to lie to your parents about breaking curfew

b. You must decide whether or not to drink with friends at a party.

. It is important for individual team members to be _____ the team's goals.a. indifferent to b. committed to c. curious about d. undecided about

b. committed to

Social responsibility is the duty of business to a. provide social activities for employees. b. contribute to the well-being of society.c. contribute to product development. d. provide educational loans to employees.

b. contribute to the well-being of society.

A legal issue associated with the use of information might involve the violation of __________ laws. a. patent b. copyright c. trademark d. contract

b. copyright

When Matthew receives a check four times a year for income he has earned on his stock investments, he is receiving _________. a. credit. b. dividends. c. deposits. d. cash.

b. dividends.

A supervisor e-mails his/her staff members to inform them about a meeting they must attend next Tuesday. This is an example of a. external networking. b. downward communication c. invasive messaging. d. lateral interaction.

b. downward communication

Our society has become more complex over time. This has prompted businesses to use teams in order to obtain morea. materials b. information c. time d. capital

b. information

An employee who is able to work efficiently and effectively with little or no supervision is displaying a. empathy b. initiative c. loyalty d. apathy

b. initiative

. All calls coming into a business should end as pleasantly as possible in order to a. make the best use of your time. b. leave a good last impression with the callers.c. help you to get a good review. d. provide callers with accurate information.

b. leave a good last impression with the callers.

When reviewing your life experiences to help access your strengths and weaknesses, look for behavioral a. choices. b. patterns. c. talents. d. mistakes.

b. patterns.

What kind of customer would make the following statement: "I know this product is available in other sizes. I don't care what the brochure says .a. Suspicious b. Domineering/Superior c. Slow/Methodical d. Dishonest

b.Domineering/Superior

In an employment evaluation, new employees have to identify their self-concept. What are some examples other could use for identifying self-concept? a. Visualizations b. Affirmations c. Abilities d. Physical traits

c. Abilities

Which of the following is a way the productivity of an individual worker can be measured: a. By dividing the dollar totals of the sales by the costs of making all of those sales b. By dividing the total number of products produced by the number of production steps c. By dividing the number of customers served by the number of hours an employee worked d. By dividing the dollar totals of sales by the number of salespeople who made the sales

c. By dividing the number of customers served by the number of hours an employee worked

Which of the following is an uninsurable risk:a. Damage to business facilities b. Public liability c. Changes in customer buying habits d. Personal injury

c. Changes in customer buying habits

Which of the following is a skill that coaches need to master to be effective?a. Flexibility b. Management c. Communication d. Integrity

c. Communication

. A DECA chapter purchased seven-dozen donuts to sell at school on Tuesday. Six-dozen donuts were sold. What do the six-dozen donuts represent?a. Surplus b. Supply c. Demand d. Capital

c. Demand

What type of communication style is usually appropriate for evaluation or counseling interviews with employees? a. Routine b. Casual c. Formal d. Technical

c. Formal

The business agreement under which a business distributes the goods or services of a parent company is called a a. Partnership b. Corporation c. Franchise d. Sole Proprietorship

c. Franchise

When office arrangements require employees to share space, what do many businesses provide in order to offer their employees an area for privacy?a. Individual cubicles b. Recreational facilities c. Meeting rooms with doors d. Cafeterias with small tables

c. Meeting rooms with doors

Which of the following are the three major areas of customer complaints:a. Labeling, faulty design, and mispricing b. Improper decisions, oversight, and servicec. Product, personnel and the business d. Poor service, inaccurate forms, and rudeness

c. Product, personnel and the business

If the demand is so great that consumers will buy regardless of price, a(n)_________ market exists. a. Seasonal b. Buyer's c. Seller's d. Equilibrium

c. Seller's

In order to handle customer inquiries about the location of goods throughout the business, the salesperson should know the location of all a. offices. b. colors. c. departments. d. sizes.

c. departments

When US farmers send corn and wheat to other countries, these items are considered: a. imports b. productivity c. exports d. services

c. exports

Monies received by businesses from the sale of goods and services are called a. interest b. dividends c. income. d. profits.

c. income

83. The kind of management that is usually appropriate in creative work environments isa. participatory. b. democratic c. laissez-faire. d. authoritariant

c. laissez-faire.

Desires that can be satisfied without spending money are known asa. consumer goods b. tangible objects c. non-economic wants d. economic wants

c. non-economic

businesses prefer to hire honest workers because they willa. not cause any problems b. know how to do their jobs c. not steal from the business d. say whatever they think.

c. not steal from the business

The ability to demonstrate interest and enthusiasm often leads to greater a. personal integrity. b. individual recognition. c. personal achievement. d. emotional instability.

c. personal achievement

. All of the experiences that people have in life affect the way they look at life in general. Another term for outlook isa. ethics. b. optimism. c. perspective. d. prejudice

c. perspective.

Seeing the bright side of things is an example of a. industriousness. b. organizational skills c. positive attitude d. loyalty

c. positive attitude

. A dream that has a chance of becoming a reality with hard work and determination is an example of a(n)a. goal. b. idea. c. vision. d. mission.

c. vision.

. Which of the following is an example of a vision for the future:a."My optometrist says I have 20/20 vision." b. "You must have good vision to become a pilot in the Air Force." c. "I had a vision I would meet you today, and then I did!" d. "My vision is that all kids in my town will graduate from high school."

d. "My vision is that all kids in my town will graduate from high school."

If a hotel has 500 rooms and expects to sell 316, it is forecasting an occupancy rate of a. 31% b. 43% c. 60% d. 63%

d. 63%

Which of the following is a characteristic of private enterprise that enables consumers to buy quality products at fair prices:a. Profit motive b. Unlimited resources c. Inflation d. Competition

d. Competition

What information should employees avoid sharing with their coworkers? a. Operating hours b. Promotional ideas c. Inventory policy d. Current salary

d. Current salary

. Why is it often important to take notes during meetings or presentations? a. Writing keeps the mind focused. b. Speaker is difficult to understand.c. Audience needs something to do. d. Information will be needed later.

d. Information will be needed later.

Which of the following is a positive effect of government regulation:a. Increased inflation b. Price controls c. Unfair competition d. Legal protection.

d. Legal protection.

What type of action may cause an employer to dismiss an employee? a. Forgetting to reorder supplies b. Asking for additional training c. Requesting a promotion d. Misusing company benefits

d. Misusing company benefits

Which of the following situations represents a non-economic activity:a. Working at a restaurant b. Buying gasoline for a lawn mowerc. Trading in a car d. Thinking of things to do

d. Thinking of things to do

What is one of the main reasons that employees behave unethically?a. To obtain publicity b. To create positive customer relations c. To become managers d. To do what everyone else does.

d. To do what everyone else does.

What is one reason why an employee might write a business letter? a. To apply for personal credit b. To accept a social invitation c. To communicate with friends d. To sell goods and services

d. To sell goods and services

What is one reason why an employee might write a business letter?a. To apply for personal credit b. To accept a social invitationc. To communicate with friends d. To sell goods and services

d. To sell goods and services

Which of the following responses to a difficult situation would damage your professional image: a. Controlling your facial expression b. Listening without interrupting c. Showing empathy towards others d. Using inappropriate language

d. Using inappropriate language

A responsible employee who realizes that s/he has given a fellow employee the wrong answer to a work question would handle the situation by a. refusing to answer questions in the future. b. letting the other employee figure it out. c. pretending that s/he gave the right answer. d. apologizing and giving the right answer.

d. apologizing and giving the right answer.

A rule or guideline that tells a firm's managers, employees, and customers what is expected of them is known as aa. human resources b. cultural trend. c. sales. d. business policy.

d. business policy.

The primary reason customers give for not returning to a business is a lack of a. customer-service personnel. b. available parking. c. advertised merchandise. d. courtesy from salespeople.

d. courtesy from salespeople.

. For an employee to follow directions that s/he is being given about how to do a new job properly, the employee must a. avoid asking any questions. b. evaluate what is being said. c. prepare to give feedback. d. focus on the message's content.

d. focus on the message's content.

When a producer changes the shape of a product, this creates a _________ utility. a. time b. distribution c. possession d. form

d. form

Employees who demonstrate initiative consistently can expect coworkers and supervisors to give them more a. feedback b. assistance. c. criticism. d. respect.

d. respect.

Many business policies are designed to attract customers by making the purchasing experience more convenient for them. These are know as __________ policies. a. flexible b. employee c. product d. service

d. service

Government owns the basic means of production but there is some private ownership of businesses under a. entrepreneurship. b. communism. c. capitalism. d. socialism.

d. socialism.

One way a company can reinforce its image is by a. identifying economic resources. b. developing a financial plan. c. conducting a competitive analysis d. training its employees

d. training its employees

An example of an economic resource is a. equipment. b. tools. c. buildings. d. wood.

d. wood.