Employ Skills Exam
Greg has decided to join the union. Union dues are $439.00 a year. Greg is paid every two weeks. Calculate the amount of dues that will be deducted from each paycheck if they are spread evenly over his paychecks. Round to the nearest penny.
$16.88
A salesperson receives 10% commission on his/her total sales. They sell $1,500.00 worth of merchandise. How much commission did he/she receive?
$150.00
Nicholas needs to create a strong password for his online banking account. Which of the following would be considered the strongest password?
pq98#3!4dn
What would be the preferred way to start a personal/professional email to a new potential customer?
Mr. or Ms. (last name)
Which of the following is the MOST credible Internet source for research?
a peer-reviewed blog
Your employer asks you to run some errands. The reimbursement rate is $0.54 per mile. You drive 6.5 miles. How much will the reimbursement be?
$3.51
98) Sara works at the local mall. She makes $9.25 an hour and works 32 hours a week. Her deductions are 25%, to be subtracted from gross earnings. Calculate her net pay for two weeks.
$444.00
Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and half or 1.5 times her hourly wage. How much will Maya earn for her 41 hours of work this week?
$498
A standard work week consists of 40 hours. You make $12/hour. When you work over 40 hours, your pay rate increases to 1.5 times your normal wage/hour. If you work 50 hours in a week, what is your gross pay?
$660.00
The hourly employees in your department worked a total of 7,350 hours this week. The wage for each person is $10.75 per hour. What is the total payroll for your department this week?
$79,012.50
You are building a fence around a rectangular piece of land. The land is 100 ft. by 50 ft. What minimum LENGTH of fencing do you need to purchase to fully enclose the land?
300 ft.
Roberto is analyzing the expenses for his masonry company. Using the pie chart below, approximate the percentage of expenditures on bricks?
33%
If you are interested in a promotion, which of the following is essential?
Acquire and prove new industry knowledge.
The first thing Barry does when he opens the home improvement store each day is to switch on the lighted "Open" sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?
Attempt to switch on another device to see if it has power.
Simone is a corporate employee who is committed to continuous learning. What is the BEST way that Simone can show her commitment?
Attending conferences to acquire new industry related knowledge
You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?
Clarify the priority of objectives with the project leader.
Which of the following is most closely related to the "culture" of an organization?
Company values
Which skill is used when improving professional skills to stay up-to-date in one's career field?
Continuous learning
You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?
Dear Ms. Smith,
Which is the best example of "demonstrating creativity and innovation"?
Developing and/or improving products, services, or processes
Theo is using an electric drill on the shop floor among many co-workers who share tools. He notices that the drill has a damaged cord with exposed wires. What is Theo's MOST responsible action?
Ensure that the tool is not used by anyone.
Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?
Evaluate all factors needed and select the most suitable contractor based on the factors
Which of the following statements best resembles the creative process?
Find a pattern and disrupt it.
Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team?
Focusing exclusively on individual roles.
Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?
He does not have a good work ethic.
Which sentence is grammatically correct?
He doesn't want to attend class regularly.
Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?
Help your peer carry the long section of pipe.
What part of your speech sets the tone, gains trust, and gets the audience's attention?
Introduction
You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
Make other arrangements for your neighbor and stay to finish the project deadline.
Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?
Negotiation
You are the supervisor of a twenty-member team. Your goal is to increase collaboration with the use of technology. To accomplish this goal, you would most likely use which type of program to create and edit content?
Online documents
Trevor finds that when he is away from his office at appointments, he frequently cannot access his work files on his laptop. Which should be the FIRST resource he tries to solve his problem?
Online research
When writing resumes, why do employers prefer professional references over personal ones?
Personal references can be biased.
A commercial photographer has several digital images that are very large files that need to be sent to a client for review. Which process would be the most efficient method to send these images?
Post the photos on a private website and send a link.
Carol often lets her personal problems and her home life negatively affect her attitude and work relationships. What workplace readiness skill does she need to address?
Professionalism
You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?
Remain calm and report the problem up the chain of command.
Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?
Reschedule your plans.
Laura and Colleen have been working on a sales presentation for a week. Laura has a family emergency and cannot make the presentation. What should Colleen do?
Review Laura's part and make the presentation.
Which of the following best resembles initiative?
Seizing a leadership opportunity
Samuel works at a farm equipment company. Which of the following will help him be more efficient and productive for the company?
The daily work plan
_____ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.
The mission statement
Why is having cultural diversity on a company's staff a good idea?
There is a broader range of talents, skills, and creativity.
A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?
To be fired, reassigned, or demoted.
While working as a restaurant cashier, your friends come in to eat dinner. You should
Treat them like everyone else
Companies can benefit many ways from allowing employees to telecommute. Which item below is a common DISADVANTAGE of such a practice?
Vulnerability to security and confidentiality issues
Which question could violate laws aimed at achieving equal employment opportunities?
What is your religion?
An example of a desktop computer operating system is
Windows 8.
Which of the following BEST describes contributing to the success of any team?
Working collaboratively with others
All of the following are barriers to respecting diversity EXCEPT:
acceptance.
Which is the greatest advantage of web-based applications?
accessibility
Which of the following is the BEST description of SPAM?
an unsolicited e-mail message or advertisement
An employer responds positively to Alice's application by calling and asking her to interview in person. Her parent can help her the most by
asking her mock questions and giving feedback.
As an employee, employers assess your work ethic based on your:
attitude.
One of the leading reasons why it is important for employees to seek professional development throughout their careers is to be prepared for
changes in the workplace.
The goals of professional networking are to develop
connections and advisors based on mutual needs/interests and trust.
When applying for a job that has specific job requirements, you should clarify, emphasize, and elaborate on your ability to perform those tasks in your
cover letter.
An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:
creativity and innovation.
You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:
creativity and innovation.
Eli proposed a plan to expand his business while cutting costs. This is an example of:
creativity.
Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:
creativity.
The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:
critical thinking.
Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:
diversity.
When resolving conflict, the main goal is to:
find middle ground or a win-win solution.
Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should
follow company policy.
The primary internal component of a desktop computer used for information storage is the
hard drive.
During her job applicant interview, Susie was asked if she would be willing to occasionally attend out-of-town and overnight training sessions. Typically the reason for this question is to discover:
her commitment to professional growth.
At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which one of the following four time-usage categories?
important and urgent
Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:
initiative.
Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):
innovation
The ability to find and allocate available resources to improve a product or service is an example of:
innovation.
Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
integrity
Complying with workplace policies demonstrates:
integrity.
Sierra has taken initiative to create a new operations manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. Sierra is demonstrating:
internal customer service.
A benefit to preparing and taking your own lunch to work is:
it provides the opportunity to eat healthier.
An example of demonstrating creativity and innovation at work is to:
learn to do your job more efficiently.
You are concerned because you are 50 pounds overweight. A logical, short-term goal is to:
lose 10 pounds in a month.
Being a responsible citizen means you should
make ethical decisions.
Software intended to damage or disable other computer systems is:
malware.
Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to
obtain up-to-date information about the industry.
Technology is important in the workplace for all the following reasons EXCEPT:
personal interests.
Nicole always wears short skirts and boots. Management has told her that her outfits are inappropriate for work, but she does not agree. She needs help with:
professionalism.
How we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of:
self-representation.
Social networking websites can reveal a great deal about an individual. What types of items should you avoid putting on your social networking site?
sensitive comments about your workplace
Chad has found a quicker and safer way to complete a process. However, the new process doesn't follow his company's standard operating procedure. He should:
share his idea with management before using it.
In the table below, to re-order the "Animal" column, you should use the
sort function.
What is the result of a large supply but a low demand for a particular product?
surplus
The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:
the business cycle.
The MAIN reason that businesses try to increase recycling programs is because they want
to increase savings by reducing waste.
What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet?
to optimize browsing speed
While waiting on customers, you notice an elderly woman looking at new computers. You should
treat her as you would any other customer.
While in the workplace, you meet a person with a disability. You should
treat the person with dignity and respect.
Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:
work ethic.
Sylvia regularly stays after work to complete tasks. She demonstrates:
work ethic.
When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what?
Anger
The best way to send an email to multiple people without them knowing all the recipients is to type all their email addresses in the:
BCC line.
Which is TRUE about beliefs versus facts?
Beliefs are personal truths but unproven.
Jose is interviewing for a full-time job at a landscaping company in which the employees sometimes wear jeans and T-shirts to work. What should Jose wear to the interview?
Dress pants, belt, and a collared shirt
Many industry groups have professional associations related to the work they perform. What opportunities do these organizations offer individuals to aid continuous learning?
Education and networking
A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?
Follow the established customer-service policy.
Which of the following is NOT a type of web browser?
Google Docs
Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?
Greet the customer and ask if he would like her assistance.
How can you BEST reflect expert opinions in your research that support your opinions on a topic?
Quote directly from the expert's words, citing the source.
Being considerate of other people and cultures is an example of which workplace readiness skill?
Respect for diversity
At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?
Restate the key question and ask if your understanding is correct.
Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket, but has not begun to work at his machine.
The employee is in violation of safety policy and could be seen as a liability.
Dorethea is a valued employee at the local veterinary clinic. She often asks her supervisor if he would pay for her to take a course that is related to her work at the clinic. Why does she have this expectation?
The employer has an interest in expanding her skill set.
You must attend an important luncheon for work and dress appropriately. You should wear
clothing similar to what you wore to the job interview.
Different devices don't always "talk" or interact with each other, and this is also known as _____ issues.
compatibility
The ability to use technology efficiently, with a range of skills covering levels from basic use to advanced, specialized use is known as:
computer literacy.
Jill's company will reimburse staff for taking professional development courses, which tells Jill that the company values
continuous learning.
Dalia has recently been hired at the local veterinary clinic. She goes to work dressed in scrubs and closed-toed shoes. Being dressed appropriately for her job is an example of:
professionalism.
Demonstrating communication etiquette, using positive body language, and wearing workplace- appropriate clothing reflect a value of:
professionalism.
Working with elementary school-aged children in the afternoons, Jamie is very conscious of what she wears and how she presents herself, knowing that her appearance makes an impact on the children. Jamie is demonstrating:
professionalism.
Bryce is a welder. Due to budget costs, his company does not supply all of the required personal protective equipment (PPE). Bryce should
refuse to work without the PPE and speak to his supervisor.
An angry coworker complains about the way you do your job. Your BEST response is to
remain calm and focused on a solution.
During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to
research how competitors have done it.
