ENG 100 - Week 1, Knowledge Check

In business, horizontal communication is communication with people who are at the same level as you. True or False

True

Miscommunication occurs when components of the intended message, actual message, or interpreted message are different for either the sender or the receiver. True or False

True

Oral communication is the use of spoken words to exchange ideas and information. True or False

True

The other communication skills assist listening in every profession. True or False

True

The you-attitude involves putting your reader or listener first and being considerate of the other person. True or False

True

Which of the following is NOT a basic component of communication? A. Message transmission B. Actual message C. Feedback D. I-attitude

I-attitude

Which of the following is one of the six Cs of effective business communication? A. Consistency B. Credibility C. Complexity D. Comprehensiveness

Consistency

All communication should be consistent in fact, treatment, and _________?

sequence

When used together, listening, speaking, reading, and writing tend to confuse most communication situations. True or False

False

With regard to the six Cs of effective communication, consistency in fact means treating similar items the same way. True or False

False (Consistency in fact refers to agreement with a source document or an established fact. Consistency in treatment means treating similar items the same way.)

Written communication is most effective when the sender has good writing skills and the receiver has good reading skills. True or False

True

Which type of communication provides proof that information was exchanged? A. Kinesthetic communication B. Oral communication C. Written communication D. Nonverbal communication

Written communication

Which of the following will enhance and reinforce your listening skills? A. Asking questions to clarify points B. Lacking vocabulary C. Worrying about an upcoming event D. Lacking knowledge of the subject matter

Asking questions to clarify points

One of the six Cs of effective communication is complexity. True or False

False

Physical distractions as barriers to communication are usually harder to prevent in a speaking or listening situation because the surroundings cannot be controlled or changed. True or False

False

Reading is an inefficient means of gaining information because you cannot control the flow of information. True or False

False

Feedback to a message may include a written response and verbal questions, but it does not include nonverbal gestures. True or False

False

Intrapersonal communication is the communication that occurs between two people. True or False

False

Which of the following statements is true about the different types of communication? A. Written communication does not provide proof that the information was exchanged. B. In written communication, immediate feedback may not always be possible. C. Nonverbal communication is communication with words. D. Oral communication is communication without words.

In written communication, immediate feedback may not always be possible.

Which of the following communication skills are used when you listen to instructions and ask questions for clarification? A. Reading and writing B. Listening and speaking C. Listening and writing D. Listening and reading

Listening and speaking

Which communication skill broadens your knowledge and understanding of the world and actually makes you a more interesting person in your social life? A. Writing. B. I-attitude. C. Reading. D. Speaking.

Reading

Which of the following background elements relates to the emotions, attitudes, and prejudices that are likely to influence the receiver's interpretation of a message? A. Receiver's personality B. Receiver's experience C. Receiver's knowledge D. Receiver's interest and motivation

Receiver's personality

In your educational life, asking questions, summarizing information, and expressing ideas are an important part of the learning process. Which communication skill would you be using for each of these activities? A. Reading B. Listening C. Writing D. Speaking

Speaking

Which of the following is the reason why physical distractions are usually easier to prevent in a listening or speaking situation? A. In a listening or speaking situation, the receiver is never expected to provide feedback to the sender. B. The surroundings of a listening or speaking situation can often be changed. C. In a listening or speaking situation, the sender is never required to develop error-free messages. D. In a listening or speaking situation, the listener has little control over his or her surroundings.

The surroundings of a listening or speaking situation can often be changed.

Which of the following is NOT one of the main purposes of communication? A. To develop goodwill B. To demonstrate extensive vocabulary C. To inquire or to inform D. To persuade

To demonstrate extensive vocabulary

With regard to the six Cs of effective communication, being specific rather than vague is a way to meet the criterion for: A. consistency in communication. B. courteousness in communication. C. clear in communication. D. correctness in communication.

clear in communication

Jennifer writes an e-mail to the HR department of her organization to suggest a new caterer for the cafeteria. This is an example of: A. peripheral communication. B. intrapersonal communication. C. internal communication. D. external communication.

internal communication

Transmitting information between and among persons within a business or organization is called: A. intrapersonal communication. B. internal communication. C. external communication. D. peripheral communication.

internal communication

According to the psychologist Abraham Maslow, self-actualizing needs are met through a: A. sense of security from physical harm and mental abuse. B. sense of achievement, competence, and creativity. C. feeling of self-importance, prestige, or recognition. D. feeling of belonging to a group.

sense of achievement, competence, and creativity

With regard to the six Cs of effective communication, the arrangement of listings, such as alphabetical, numerical, or chronological is referred to as consistency in: A. sequence. B. fact. C. treatment. D. courteousness.

sequence

Tone, as it applies to business communication, usually refers to: A. the charisma of the receiver who interacts with the sender in a communication process. B. the color of the paper on which a message is written. C. the general manner of expression or effect of a written document, conversation, discussion, or speech. D. the number of components in a communication process that are used to determine the length of a message.

the general manner of expression or effect of a written document, conversation, discussion, or speech.

According to the psychologist Abraham Maslow, esteem needs are satisfied: A. by providing security against mental abuse. B. through food, shelter, and clothing. C. through feelings of self-importance or prestige. D. by providing security against physical abuse.

through feelings of self-importance or prestige

Jimmy's understanding and interpretation of an instruction from his teacher is hampered because he is preoccupied with a personal matter. Which type of barrier to communication does this represent? A. You-attitude B. Physical distraction C. Emotional distraction D. I-attitude

Emotional distraction

Nonverbal communication includes written messages. True or False

False

Reflective listening involves putting your reader or listener first and being considerate of the other person. True or False

False

A job listing that tries to attract qualified personnel to fill a certain position is an example of: A. upward communication. B. external communication. C. intrapersonal communication. D. internal communication.

external communication