eng week 2

extremely angry or upset

livid

External noise includes sounds from conversations, cell phones, radios, televisions, machinery, and so on.

true

Imagine that your manager wants to talk to you about a project. Identify the nonverbal cue that you can use to let your manager know that you are listening to him or her.

Give the manager your undivided attention so that he or she is comfortable.

Rick is attending a training session on communication skills at work. The session is being conducted by a famous life-skills coach from another country. Rick is distracted by the speaker's accent and style of speaking because it is so different. In this situation, which of the following actions should Rick take to ensure that his listening is maximized?

He should maintain his mental focus on the speaker's message.

Which of the following helps you retain the content of a speaker's message?

Identify the speaker's ideas and the connections among the ideas

Where is the main idea of a written paragraph usually found?

In the topic sentence

Which of the following is considered to be a listening barrier?

Interrupting the speaker

Which of the following is true of passive listening?

It is appropriate only when you listen for pleasure.

Andrea has been finding it difficult to perform at work recently. Deborah, her boss, is concerned and calls her in for a one-on-one meeting. In the meeting, Andrea admits that she is going through a tough time because she is in the middle of a divorce. While talking, Andrea gets emotional. To demonstrate her understanding, Deborah reaches out and pats Andrea's hand. This action from Deborah is an example of

haptic communication.

Which of the following is a strategy for previewing reading material?

Read the first paragraph of the chapter, section, or article.

Having preconceived thoughts and opinions when listening to a talk is an example of a listening barrier.

True'.

With regard to spatial nonverbal communication, 7 feet and beyond is considered a public distance and is usually for public speaking.

True'.

Which of the following is not a tip on taking lecture or meeting notes?

Use complete sentences, not phrases.

Which of the following is a tip to follow when taking reading notes?

Use pen rather than pencil.

In the listening model, interpreting is the act of

analyzing the sounds that you comprehended.

Fergie is attending a training session conducted by a senior executive at work. The room that the session is being conducted in is very large and brightly lit. To ensure that she gains the most from the session, Fergie should choose a seat

at the front and center of the room.

tending to cause harm; an injurious effect

detrimental

varied, composed of elements from various sources

eclectic

A large desk in a corner office with windows communicates high status within an organization utilizing which category of nonverbal communication?

environment

Haptic communication is not status-driven.

false

Typing and printing your notes will make them easier to read, but this process will not help you learn the material.

false

While listening to a lecture, highlighting major points in your notes defeats the purpose of taking notes.

false

Paraphrasing refers to the organization of paragraphs in a textbook.

false

Dan had been nominated for a seminar on how to be a better manager. The night before the seminar, he had to stay up all night because his daughter was unwell. During the seminar, he was unable to listen attentively to the speaker due to concerns about his daughter's health. In this scenario, Dan's listening was affected by

internal noise.

Body language is also known as ________.

kinesics

________ is nonverbal communication through factors such as tone, pitch, quality, rate of speech, laughter, tears, belches, and even hesitation or sighs.

paralanguage

a type of speech that is used for effect; not requiring a direct answer if posed as a question

rhetorical

not displaying emotion

stoic

During her boss's presentation at a work conference, Patricia is bored and cannot help yawning and looking at her watch. Her behavior is an example of nonverbal communication.

true

Messages are made stronger when both the verbal and the nonverbal communications convey the same thing.

true

One reason listeners stop paying attention is that they hear faster than most speakers can speak

true

One way to organize your reading notes is to make an outline.

true

Posture and physical appearance contribute to the kinesics category of nonverbal communication.

true

The difference between passive and active listening is the level of the listener's involvement.

true

When reading technical material filled with new concepts and vocabulary, it may be necessary to read the material two or more times to fully comprehend it.

true

________ is a way of delivering education or training anytime and anyplace.

Distance learning

________ is a way of delivering education or training anytime and anyplace—the teacher and leaner are separated by space, time, or both.

Distance learning

Which of the following is a useful tip on taking lecture or meeting notes?

Ask questions if permitted.