ethics chapter 2

The role of special interest groups is an important element in acquiring intelligence from the:

Competitor environment

Customer environmental intelligence includes:

Demographic Factors

The issues management process is a:

Systematic process companies use when responding to public issues that are of greatest importance to the business

The emergence of a public issue indicates that:

a gap has developed between what stakeholders expect and what an organization is actually doing

Once an organization has implemented the issue management program, it must:

study the results and make adjustments

Because of the risks and opportunities public issues present, organizations need

a systematic way of identifying, monitoring, and selecting public issues

Contemporary issue management:

an interactive forward thinking process

The "graying" of the population is an example of

customer environment

Overtime, the nature of business's relationship with its stakeholders often

evolves through a series of stages

The issue management process has how may stages?

five

The drivers of stakeholders of engagement are:

goals, motivation, and operational capacity

Firms that believe they can make decisions unilaterally, without taking into consideration their impact on others are:

inactive companies

Stakeholder engagement is, at its core, a:

relationship

Corporations working collaboratively with other businesses and concerned persons and organizations is an example of:

stakeholder networks

Stakeholder engagement is

the process of ongoing relationship building between a business and its stakeholders

Issue ripeness refers to:

when society's expectations are high and the issue is highly relevant to the business

Once an issue has been identified, its implications must be:

analyzed

A corporation's issue management activities are usually linked to:

both the board of directors and top level management

Failure to understand the beliefs and expectations of stakeholders:

causes the performance expectations gap to grow larger

Legal environmental intelligence includes:

considerations of patents, copyrights or trademarks

When working well, the issue management process:

continuously cycles back to the beginning and repeats

According to management scholar Karl Albrecht, scanning to acquire environmental intelligence should focus on

eight strategic radar screens

Proactive companies are

much less likely to be blindsided by crisis and negative surprises