Exam 1 ITC

Which of the following resulted in a Christmas Eve outage for millions of Netflix customers? A) A failure of Amazon's cloud computing service B) A failure of Netflix's recommendation engine software C) A blackout at Netflix's primary data center D) A hacking attack E) A bug in Netflix's credit card processing system

A) A failure of Amazon's cloud computing service

The most successful solutions or methods for achieving a business objective are called: A) Best practices B) Value Activities C) Core Competencies D) Best Processes E) Benchmarks

A) Best practices

Which of the following is a routine question that might be answered by a MIS system? A) Compare planning to actual sales for each quarter B) Calculating the best trucking routes for product delivery C) Estimating the effect of changing costs of supplies D) Creating a new product E) Forecasting new industry trends

A) Compare planning to actual sales for each quarter

Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials? A) Digital Millennium Copyright Act B) Privacy Act C) Freedom of Information Act D) Electronic Communications Privacy Act

A) Digital Millennium Copyright Act

In network economics, the value of a commercial software vendor's software products: A) Increases as more people use them B) is unrelated to the number of people that use them C) decreases as more people use them D) decreases according to the law of diminishing returns E) increases due to higher marginal gain and output

A) Increases as more people use them

Which of the following statements regarding IBM Notes is not true? A) It began as an e-mail and messaging client. B) It is a widely used collaboration tool at larger firms. C) It provides capabilities for wikis and microblogging. D) It provides tools for full version control of all company documentation. E) It is designed to provide security for sensitive corporate information.

A) It began as an e-mail and messaging client.

Which of the following substitute products would be of most concern for a cable TV distributor? A) On-demand internet television B) Broadcast TV C) Streaming music services D) Terrestrial Radio E) Satellite Radio

A) On-demand internet television

Which of the five moral dimensions of the information age does the weakening of boundaries between work and family life involve? A) Quality of life B) System quality C) Accountability and control D) Information rights and obligations E) Property rights and obligations

A) Quality of life

Which of the following types of system enables management to make better decisions regarding organizing and scheduling sourcing, production, and distribution? A) SCM B) TPS C) KMS D) ERP E) MIS

A) SCM

Which of the following is an example of a social complementary asset? A) Technology and service firms in adjacent markets B) Training programs C) Distributed decision-making rights D) Incentives for management innovation E) A strong IS development team

A) Technology and service firms in adjacent markets

Using the Internet to buy or sell goods is called: A) e-commerce. B) e-business. C) an intranet. D) an extranet. E) e-government.

A) e-commerce.

CVS refers to: A) eyestrain related to computer display screen use. B) a business practice that attempts to evaluate the intangible values of computer systems. C) carpal vision syndrome. D) a type of antivirus protection software. E) wrist injuries brought about by incorrect hand position when using a keyboard.

A) eyestrain related to computer display screen use.

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers? A) Intranet B) Extranet C) KMS D) TPS E) DSS

B) Extranet

Which of the following best describes the effect that new information technology has on society? A) It has a dampening effect on the discourse of business ethics. B) It has a ripple effect, raising new ethical, social, and political issues. C) It is beneficial for society as a whole, while raising dilemmas for consumers. D) It has a waterfall effect in raising ever more complex ethical issues. E) It has a magnifying effect, creating increasing numbers of ethical issues.

B) It has a ripple effect, raising new ethical, social, and political issues.

The NAI is an industry association formed to help with which of the following? A) Copyright protection B) Online privacy issues C) Patent protection D) Trademark protection E) Trade secret protection

B) Online privacy issues

Converting raw data into a more meaningful form is called: A) capturing. B) processing. C) organizing. D) feedback. E) analysis.

B) processing.

The three principal levels within a business organization hierarchy are: A) senior management, operational management, and service workers. B) senior management, middle management, and operational management. C) senior management, operational management, and information systems. D) senior management, middle management, and service workers. E) senior management, data workers, and service workers.

B) senior management, middle management, and operational management.

Which of the following is an example of a cross-functional business process? A) Identifying customers B) Transporting the product C) Creating a new product D) Assembling a product E) Paying creditors

C) Creating a new product

Personnel who design new products or services for a firm belong to which level of a business hierarchy? A) Middle management B) Production workers C) Knowledge workers D) Data workers E) Service workers

C) Knowledge workers

Along with capital, ________ is the primary production input that the organization uses to create products and services. A) Culture B) Feedback C) Labor D) Structure E) Politics

C) Labor

Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates which of the following strategies? A) Marketing effectiveness B) Strengthening supplier intimacy C) Low-cost leadership D) Developing synergies E) Focusing on market niche

C) Low-cost leadership

Which of the following is an example of raw data from an automobile manufacturer? A) An average of 120 Subarus sold daily in New York in 2016 B) 1,200 Subaru Outbacks sold during the first quarter 2016 in New York C) One Subaru Outback sold July 27, 2016 in Mohegan Lake, New York for $24,000 D) Annual sales of Subaru Outbacks increased 5.3 percent E) An average sale price of $25,500 for all Subaru Outbacks sold during July 2016 in Mohegan Lake, New York

C) One Subaru Outback sold July 27, 2016 in Mohegan Lake, New York for $24,000

________ is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors. A) Strengthening customer intimacy B) Strengthening Supplier Intimacy C) Product Differentiation D) Focusing on market Niche E) Low-Cost Leadership

C) Product Differentiation

Which of the following would a company employ to measure and compare its business processes to similar processes of other companies within their industry? A) Best practices B) Value chain analysis C) secondary activities D) Benchmarking E) Strategic systems analysis

D) Benchmarking

All of the following laws apply to actions by the federal government except the: A) Freedom of Information Act. B) Privacy Act. C) Computer Security Act. D) Children's Online Privacy Protection Act. E) E-Government Act.

D) Children's Online Privacy Protection Act.

The four major types of enterprise applications are: A) SCM, CRM, DSS, and KMS. B) SCM, CRM, ESS, and KMSs. C) ERP, SCM, DSS, and CRM. D) ERP, SCM, CRM, and KMS. E) TPS, MIS, DSS, and ESS.

D) ERP, SCM, CRM, and KMS.

Which of the following is a primary drawback to the "do anything anywhere" work environment? A) It makes work environments less pleasant. B) It creates a digital divide. C) It centralizes power at corporate headquarters. D) It blurs the traditional boundaries between work and family time. E) It leads to employees being paid less for the total amount of work performed.

D) It blurs the traditional boundaries between work and family time.

The ability to offer individually tailored products or services using the same production resources as bulk production is known as: A) Niche Customization B) Mass Marketing C) Micromarketing D) Mass Customization E) Micro Customization

D) Mass Customization

In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business? A) Middle management B) Service workers C) Production management D) Operational management E) Knowledge workers

D) Operational management

Mintzberg classifies a large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management as a ________ bureaucracy. A) Divisionalized B) Machine C) Multidivisional D) Professional E) Ad Hoc

D) Professional

An information systems manager: A) writes software instructions for computers. B) acts as liaison between the information systems group and the rest of the organization. C) translates business problems into information requirements. D) manages data entry staff. E) oversees the company's security policy.

D) manages data entry staff.

According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except: A) give employees more opportunities to innovate. B) increase product innovations from lower down in the organization. C) simplify business processes D) strengthen management controls over employees E) set up activist groups for change

D) strengthen management controls over employees

Which of the following ethical guidelines suggests that you put yourself in the place of others, and think of yourself as the object of the decision? A) Kant's categorical imperative B) the risk aversion principle C) the utilitarian principle D) the Golden Rule E) the "no free lunch" rule

D) the Golden Rule

Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? A) Information systems literacy B) Information systems architecture C) Business processes D) Information technology infrastructure E) Management information systems

E) Management information systems

________ allows an organization to collect personal information without the user's explicit consent. A) A safe harbor B) The opt-in model C) FIP principles D) P3P E) The opt-out model

E) The opt-out model

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization? A) Virtual meeting system B) Cloud collaboration C) IBM Notes D) The collaboration matrix E) The time/space collaboration and social tool matrix

E) The time/space collaboration and social tool matrix

Which of the following technologies disrupted the traditional publishing industry? A) PCs B) Instant messaging C) Digital Photography D) e-mail E) World Wide Web

E) World Wide Web

The three activities in an information system that produce the information organizations use to control operations are: A) information, research, and analysis. B) input, output, and feedback. C) data, information, and analysis. D) data analysis, processing, and feedback. E) input, processing, and output.

E) input, processing, and output.

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

culture