Exam 1 MGMT 3202

Who are contributors to human relations management?

-Mary Parker Follett - the art of getting things done through people -Elton Mayo - hawthrone studies -Chester Bernard- cooperation and acceptance of authority

What are the steps to ethical decision making?

1) selecting and hiring ethical people 2) code of ethics 3) ethics training 4) ethical climate/culture

Who was the contributor to administrative management?

Henri Fayol- functions and principles

Who was a contributor to bureaucratic management?

Max weber

Initially, most managers believe their job is to exercise formal authority and to manage tasks.

True

Mr. Fisher has worked for a satellite radio company for 5 years and during this time, a lot has changed in the business. Many customers now prefer to just stream music on their phones and dealing with contracts with numerous automobile manufacturers is very complicated. It would appear that Mr. Fisher is experiencing:

a dynamic environment

What are conceptual skills?

ability to see the organization as a whole, understand how parts affect each other, recognize how company fits into/is affected by the environment

What are human management skills?

ability to work well with others

What is resource scarcity in changing environments?

abundance or shortage of critical organizational resources in an organizations external environment

What is management effectiveness?

accomplishing tasks that help fulfill organizational objectives (DOING THE RIGHT THINGS)

What are the characteristics of success?

adaptability, employee environment, clear mission, consistency

What is being reactive in a specific environment?

after they occur

During the transition to management, after six months most new managers believe their job is to:

be a problem solver and troubleshooter for subordinates

What is being proactive in a specific environment?

before they occur

What is social responsibility?

businesses obligation to pursue policies, make decisions, and take actions that benefit society

What are the four types of cultures?

clan, hierarchy, market, advocacy

What is punctuated equilibrium?

companies go through long periods of stability (equilibrium), followed by short periods of dynamic fundamental change (revolutionary period), followed by return to stability (equilibrium)

What is a competitor in a specific environment?

companies in the same industry that sell similar products/services to customers

What are advocacy groups?

concerned citizens who band together to try to influence the business practices of specific industries, businesses, and professions

What are company founders?

create organizations in their own image and imprint values, beliefs, attitudes and structures

What is an example of the management role of organizing?

creating a team and assigning tasks

What is the management role of planning?

determining organizational goals and a means for achieving them

What are natural barriers?

economies of scale, brand identity, customer loyalty

What is broad scope in traditional management?

efficiency fairness/order, people etc.

What are some of the roles of a personal manager?

entrepreneur, disturbance handler, resource allocator, negotiator

______ is the set of moral principles or values that defines right or wrong for a person or group.

ethics

What is an internal environment in organizational cultures?

events and trends inside an organization that affect management, employees, and organizational cultures

What is a bureaucracy?

exercise of control on the basis of knowledge, expertise, or experience

What do team leaders do?

facilitate activities, plan/schedule, solve problems

Abundant resources increase the degree of environmental uncertainty.

false

Environmental uncertainty refers to the abundance or shortage of critical organizational resources in an organizations external environment =.

false

What is simple environment in changing environments?

few environmental factors

What did Henry Gantt contribute to in scientific management?

gantt chart

What is management?

getting work done through others

What is a rate buster?

group members whose work pace is significantly faster than normal group pace

What is the affect on uncertainty in changing environments?

how well managers can understand or predict that the external changes and trends affecting their business

What is customer monitoring in a specific environment?

identifying and address customer needs/trends/issues /problems

What is an example of the management role of planning?

increasing revenue by 25%

What is the management role of leading?

inspiring and motivating workers to work hard to achieve organizational goal

At Follett Industries, the manufacturing department and the design department disagree when it comes to how a new product should look and function. A team from the manufacturing department recently had a meeting with a team from the design department. Both teams listed their preferences for a solution and worked together to find a course of action that met both of their needs. This is an example:

integrative conflict resolution

What are some management things that happened after the industrial revolution?

large factories, many employees, employees semi-skilled or unskilled, products built and assembled with aid of machinery

What are some of the roles of a interpersonal manager?

liason, figurehead, leader

What is universalist view in traditional management?

management concepts are universal and whatever works in one organization would work in another one

Why has administrative management evolved?

managers lacked important abilities and leaders needed to engage in specific actions/activities to be successful

What is a derailer?

managers that fail to move past lower-levels of management and get knocked off track

What is an arriver?

managers that successfully move up through the ranks of management ad achieve their goals

What does personal mean in managerial roles?

managing through action

What does informational mean in managerial roles?

managing through information, 40% of the time dealing with info

What does interpersonal mean in managerial roles?

managing through people 60-80% of the time

What is complex environment in changing environments?

many environmental factors

What is silo-mentality in traditional management?

mindset present when departments/units do not share information with others and do not understand how actions in one area affect another

What is management efficientcy?

minimum effort, expense or waste (DOING THINGS RIGHT)

What are some of the roles of a informational manager?

monitor, disseminator, spokesperson

What is the management role of controlling?

monitoring progress toward goal achievement and taking corrective action when needed

Why has scientific management evolved?

no incentive for bosses/workers to cooperate and workers did their own thing

What is environmental complexity?

number and intensity of external factors in the environment that affect organizations

What are barriers to entry in a specific environment?

obstacles that make it difficult for new firms to enter an industry

What is narrow focus in modern management?

operations (daily production) information, social media, supply chain, etc.

A(n) ________ is a system of consciously coordinated activities or forces of two or more people.

organization

Why has bureaucratic management evolved?

organizations were still being run like family businesses and nepotism and favoritism were rampant

What does a top manager do?

overall direction of organizations

What are the four management functions?

planning, organizing, leading, controlling

What did Federick Mayo contribute too in scientific management?

principles

What is human relations management?

psychological and social aspects of work

What is a customer of a specific environment?

purchase of products and services

What is environmental change?

rate at which a company's specific and general environments change

What is a dynamic environment?

rate of change is fast

What is a stable environment?

rate of change is slow

Dwight is the owner of a coffee shop in a college town. As customers leave the business, he passes out a survey for them to complete regarding their experience. He uses the information they provide to identify problems that have occurred with customer service. Dwight uses:

reactive customer monitoring

What are government barriers?

regulation within an industry, patents

What is industry regulation?

regulations and rules that govern the business practices and procedures of specific industries, businesses, and professions

What is an example of the management role of controlling?

review employee performance

What is an example of the management role of leading?

rewarding employees

Fred has been studying the history of management. He has decided to implement an approach where he will study the movements of his employees. He will use those observations to break each employees job down into small tasks so that he can redesign the job to make it more efficient. He intends to provide incentives to his employees for increased output. It appears that Fred is a fan of:

scientific management

What does a middle manager do?

set objectives, plan and implement strategies

What are some management things that happened before the industrial revolution?

small workshops, few employees, employees well trained and liked, high skilled, products built and assembled by hand start to finish

What are technical management skills?

specialized procedures, techniques, and knowledge required to do the job

What does economic mean in the general environment?

state of a countrys economy (consumer purchasing power, unemployment rate, interest rates, etc.)

What do first-line managers do?

supervising, training and rewarding

Which of the following is a relatively new kind of management job developed as companies shift to self-managing teams?

team leader

Kelly understands how different units in her organization interact and is pretty good at dealing with people, but she lacks job and industry knowledge because shes fairly young. Kelly needs to increase her _______ skills in order to be a more effective manager?

technical

Which of the following is FALSE?

the Hawthorne studies did not demonstrate that social pressure from other organizational members can affect an employee

What is specific environment?

the customers competitors, suppliers, industry regulations, and advocacy groups that are unique to an industry and directly influence how a company does business

What does sociocultural mean in the general environment?

the demographic characteristics, general behavior, attitudes, and beliefs of people in a society

What is general environment?

the economic technological, sociocultural, and political/legal trends that indirectly affect all organizations

What does technological mean in the general environment?

the knowledge, tools, and techniques used to transform inputs into outputs

What does political/legal mean in the general environment?

the legislation, regulations, and court decisions that govern and regulate

What is contingency view in modern management?

there are no universal management theories and the most effective practice depends on the problems/situations that managers are facing at a particular time/place

What is scientific management?

thoroughly studying and testing different work methods to identify the best most efficient way to complete a job

What did Frank and Lillian Gilbreth contribute to in scientific management?

time and motion studies

________ are executives responsible for the overall direction of a company

top managers

Customers are part of the specific environment.

true

Gannt charts were revolutionary in the era of seat-of-the-pants management because of the detailed planning information they provided?

true

What is systems mentality in modern management?

understanding connections between different parts/elements of the organization and the environment

What are organizational cultures?

values, beliefs, and attitudes shared by organizational members

What is a shareholder model?

view of corporate responsibility that holds that an organizations overriding goal should be profit maximiztion for the benefit of shareholders

What is the management role of organizing?

where decisions will be made, who will do what jobs/tasks, and who will work for whom

What is soldiering?

workers deliberately slow their pace or restrict output