Exam 2

Which of the following would be an example of inferential descriptive feedback?

"Our poor performance ratings stem from attempting too many projects simultaneously."

An employee has mismanaged a client relationship and lost the client. As the manager, you want to use a self-evaluation type of coaching feedback. Which of the following might apply?

"Why do you supposed that client dropped us and went to our competition?"

A manager asking a new employee to do something beyond what the formal employment agreement calls for so the manager can gauge the employee's reaction is an example of

A Situational Factor

Lyndon Johnson, John Kennedy, and Franklin Roosevelt were three very different people and presidents. But their stories offer which of the following useful lesson for leaders of today's organizations?

Anything is possible if you share the glory, Leaders learn from their mistakes, and Renewal comes from many sources

A (n)______ is a neutral third party whom makes a binding decision to resolve conflict

Arbitrator

Money and power have a similar use in that both are used

As a medum of exchange

According to current research in LMX Theory, to build a real team the leader should

Become partners with each member

________ is the process of getting a person whose support you need to join your coalition rather than compete

Co-optation

Which of the following statement regarding coercion is NOT true?

Coercion is effective when applied to a large percentage of followers under conditions considered legitimate by most of them

Authoritarian leaders prefer ________ followers

Conformist

________ is an active, yet dependent, uncritical thinker

Conformist

What is the best reaction when a subordinate makes a mistake for the first time in a delegated task?

Discuss the reasons for the mistake and how it can be avoided in the future.

Nancy Yeng, a middle manager, wants to use the influence tactic of legitimating to improve quality within her unit. Yeng, therefore,

Explains that top management wants quality improvements.

In the United States, direct eye contact

Expresses honesty and trustworthiness

You can delegate responsibility and accountability, but not authority.

False

When you develop a rational persuasion, you should do all of the following EXCEPT:

Focus on how you and the organization benefit by achieving the objective

A manager just gave a new task to an employee. The employee does not want to do the task and says, "I'm not doing that." The manager says, "if you don't do it, I will take disciplinary action against you." The manager is using which conflict management style?

Forcing

The greatest value of good listening is

Giving the speaker a sense of worth

Decisions about what to delegate to a subordinate are most likely to be influenced by

How competent and trustworthy the subordinate is

Which of the following is typically NOT a mentor?

Immediate managers

__________ is a follower's effort to project a favorable image to gain an immediate benefit or improve long term relationships with the leader

Impression management

As the leader shares power with others, the leader's power

Increases

The new product development team is getting close to finishing a new product and the deadline is coming closer. The manager has decided to give the team a pep talk to get them to finish. Which influence tactic is the manager using in this situation?

Inspirational Appeals

The advantage of the collaborating conflict style is that

It tends to lead to the best solution to the conflict, using assertive behavior

The major difference between the President Johnson's and President Kennedy's effectiveness as leaders was

Johnson was effective in small group, while Kennedy was more effective in mobilizing large groups of people

Which of the following statements best describes the vertical dyadic linkage theory?

Leader- follower interactions create in-groups and out-groups

Major Dodd is the new commander of a unit of infantry soldiers. Although the soldiers don't know him or his leadership style well yet, they do what he says. What type of power does Major Dodd have?

Legitimate

To increase your reward power,

Let people know you control rewards

Of the activities that managers engage in, _______ has the highest relative contribution to successful management advancement

Networking

The _______ follower exhibits neither critical, independent thinking nor active participation

Passive

The first step of the networking process is to

Perform a self-assessment and set goals

When challenging a leader's flawed plans, it is important for the follower to

Pinpoint specifics

When hired for an entry- level management position, the new hire studied the organizational chart and then made efforts to spend time (without being pushy) with each of the power players. Thereafter, she learned about other significant people in the organization who lacked position power but still exerted influence, and developed positive relationships with these. Her actions exemplify

Politicking

Ideally, a manager will possess

Position power and personal power

Success or failure in negotiating is often based on

Preparation

A sales rep is making a sales call to a potential corporate customer. The sales rep is explaining how the product will help the customer increase productivity using facts and figures from prior customers. Which influence tactic is the sales rep using in this situation?

Rational Persuasion

A key part of 360-degree feedback is for leaders to

Receive feedback from those who work with and for them

Roosevelt and Johnson each used different leadership styles in times of war

Roosevelt never promised that victory in WWII would be quick or easy, while Johnson continued to promise victory with little or no sacrifice to the American public during the Vietnam War

Which one of the following is the least likely to be a political blunder?

Sending thank you notes for practically any favor recieved

A recommended strategy for minimizing office politics is to

Set a good example at the top

Which of the following explains how power is gained and lost as reciprocal influence processes occur over time between leaders and followers in small groups?

Social exchange theory

Feedback in coaching should be

Specific about the area needing improvement

An organization faced a sudden crisis as it found that a major client was considering dropping the organization's services. A new employee agreed to work though the weekend in order to provide the client with improved services as leadership worked to save the relationship. What is a likely result of this episode?

The employee will get more opportunities for responsibility

The manager of a manufacturing plant is inaugurating a major quality initiative and is planning the announcement to the employees. She has considered the goal and mode of the message. What other issue should be considered in this planning?

The timing of the message

Mentoring is more involved and personal than coaching

True

Which of the following is component of checking understanding?

Watching nonverbal cues

In order to determine the type of followership in the Kelley model that a subordinate displays, which of the following would be most helpful?

Whether the subordinate "has a mind of her own" and whether she puts a lot of energy into the organization.

You seldom have any direct contact or interaction with your manager unless something is wrong with how you have done your job. In terms of the kind relationship you have with your manager, you are in the

out-group