exam 2 hardware/os
You need to install a 32-bit application on a 64-bit version of Windows 11. In which default directory will the application be installed?
%systemdrive%\Program Files (x86)
Which of the following peripheral devices are designed specifically for playing games on a computer?
1. Joystick 2. Gampad
Which of the following display technologies require backlighting?
1. LED 2. LCD
A user installs a new graphics application on her Windows system. During the installation process, the application prompts the user to load a custom video driver that has been optimized for the application. She does so and then completes the installation. Several days later, the user reports that her display doesn't seem to be working properly under some conditions. To fix the problem, you need to reload the old video driver. Which of the following actions are the BEST choices to resolve the iss
1. Revert the system to a restore point prior to installing the video driver. 2. Use Device Manager to roll back the video driver.
Jamie has been tasked with designing a solution for the paralegals in his office. They need to review old documents that are on paper files and create word processor documents from them that can be searched and cross-referenced. Which of the following devices should Jamie use to create the solution?
1. Scanner 2. Printer
Match each LCD type with the corresponding benefit or characteristic.
1. The least expensive, thinnest, and most widely used type of LCD. -WLED 2. Able to dim specific regions of the screen. -Full-array WLED 3. Superior accuracy (most expensive type of backlighting technology). -RGB-LED 4. Produces better colors than WLED (consumes more energy). -CCFL
What are the disadvantages of plasma display technology?
1. They generate much more heat than other display types. 2. The gasses inside the cells are sensitive to air pressure fluctuations.
Match the peripheral devices on the left with the descriptions or examples on the right. Each peripheral device may be used once, more than once, or not at all.
1. Used to scan hardware that contains an embedded microchip for authentication. -Smart card reader 2. Used to capture some type of analog signal and convert it into digital data -Digitizer 3. Can be a stand-alone device or integrated with other peripherals, such as a keyboard. -Smart card reader 4. Used to scan users' unique physical features and use them to verify their identity. -Biometric scanner 5. Graphics tablets mostly used by graphic artists to capture hand-drawn images. -Digitizer 6.Fingerprint scanner. - Biometric scanner 7. Most commonly used in retail environments at checkout stands. - Barcode reader
The contrast on your projector's output is not displaying properly. In addition, the images continually flicker. What is the MOST likely cause of the projector's display problems?
A bulb is close to burning out.
Ida, one of the employees in the sales department, needs a way to display her PowerPoint sales presentation to a large group of potential customers. She has asked you to set up the conference room in preparation for her presentation. You will need to purchase a display system for the conference room. Which of the following display systems would be the BEST to purchase?
A large screen and a projector
Your computer has a single NTFS partition that is used for the C: drive with the folders below. C:\Confidential C:\PublicReports You configure NTFS permissions on the C:\Confidential folder and deny the Read permission to the Users group. For the C:\PublicReports folder, you allow the Full Control permission for the Users group. You have not configured any permissions other than the defaults on any other folders or files. You take the following actions. You: Move Reports.doc from C:\Confidential
Allow Full Control for both.
Which file attribute identifies the file as having been modified since the last backup?
Archive
What tool can you use to create a full system image of your Windows drive?
Backup and Restore
Which of the following devices would you add to a computer if you needed to take inventory at a retail store by scanning the UPC symbols on products?
Bar code reader
Which of the following devices authenticates users based on their physical features?
Biometric scanner
Bob is a member of the Accounting group. The Accounting group has been granted the Read and Write NTFS permissions for the WeeklyReport.xls file. Bob is also a member of the Everyone group, which has been given the Full Control permission for the WeeklyReport.xls file. Which of the following statements MOST correctly describes Bob's ability to access the WeeklyReport.xls file? Bob can find the file in a search, but he cannot open the file. Bob cannot search for or open the file. Bob can open and
Bob can open, read, and write changes to the file.
You have decided to install a new Ethernet network adapter in your Windows 11 desktop computer. After installing the card and booting to Windows, you notice that you have no network connection. After looking in Device Manager, you see that the new network card was detected, but Windows doesn't know what it is. After doing a quick search on the internet, you find what looks like the correct driver and install it. A reboot of Windows is performed, but almost immediately after logging on, your comp
Boot to Safe Mode and uninstall the network driver.
Which of the following statements are true regarding administrative shares? (Select two.) If you are a member of the Administrators group, the administrative shares are visible to you when you browse the network. Adding a ! sign to the end of a share name creates an administrative share. Default administrative shares grant access to the Administrators or Power Users group. By default, Windows automatically creates an administrative share for every volume. To connect to an administrative share, y
By default, Windows automatically creates an administrative share for every volume. To connect to an administrative share, you must use the UNC path.
You have installed Windows 11 on your C: drive. What is the path to the directories that hold user profiles in Windows 11?
C:\Users\username
You have purchased a 1600 x 1200 LCD monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution at 1280 x 1024 with 24-bit color. The display output seems to be fuzzy and stretched. Which of the following BEST describes the action you should take to correct the problem?
Change the screen resolution to the native resolution of the monitor.
You have purchased an LED monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution to 1440 x 900 with 32-bit color. The display on the screen seems to be pixilated. Which of the following solutions is MOST likely to fix this problem?
Change the screen resolution to the native resolution of the monitor.
You want to make sure that you always have the latest patches installed on your workstation for an order entry application created by the DataComLink corporation. What should you do to ensure this? (Select two.)
Check the DataComLink website regularly for patches and updates to the software. Configure the application to automatically download and install updates as they are released.
A customer complains that a recently purchased monitor no longer displays a picture. You verify that the monitor is powered on and that the video cable is securely fastened to the video port. Which of the following actions is the BEST to take next?
Check the brightness and contrast settings using the monitor's controls.
You work as the IT administrator for a small news station. Jill, an employee in Building 2, works in the audio-video editing department and would like to increase her productivity. For example, she would like to be able to run multiple programs simultaneously and be able to compare video clips side by side. Which of the following configuration changes would provide the BEST solution for Jill?
Configure Jill's computer with dual monitors.
You have a folder that you would like members of your development team to access. You want to restrict network and local access to only specific users. All other users must not be able to view or modify the files in the folder. Which of the following would be the BEST actions for you to take next? (Select two.) Configure both share and NTFS permissions. Configure share permissions. Configure NTFS permissions. Place the files on an NTFS partition. Place the files on a FAT32 partition.
Configure both share and NTFS permissions. Place the files on an NTFS partition.
You are in charge of putting together the display design for a new conference center at your organization. The conference center will be in a large auditorium with 500 or more seats. Which of the following technologies will provide a large display for such a group and also provide very high resolutions?
DLP projector
Alice recently purchased a new cell phone. After her vacation, she decides to transfer her holiday photos to her computer, where she can do some touchup work before sending the pictures to her children. When Alice attaches her phone to her computer, she sees that Windows detected her phone and tried to load the applicable software to give her access to her phone. Unfortunately, after trying for several minutes, Windows displays a message indicating that the attempt was unsuccessful. When Alice e
Device Manager
You've just connected a new USB device to your Windows system. You used the installation disc that came with the device to install the drivers needed to support the device. Since the installation, the system frequently crashes when you try to access the new device. Which of the following steps would MOST likely resolve this issue?
Download and install the latest driver from the manufacturer's website.
You have just installed a new video card in a user's Windows workstation. When the system is powered on, the screen displays in 16 colors at 640 x 480 resolution. Which of the following will BEST resolve this problem?
Download and install the latest driver from the video card manufacturer's website.
You've just installed a new device on your Windows system. After installation, you can't use the device. You check Device Manager and find an icon with a yellow exclamation mark. What is the BEST first step for resolving the device issue?
Download the latest driver from the manufacturer's website.
You recently installed a fiber optic network board on an expansion slot in your system's motherboard. You no longer need to use the integrated UTP network board that's integrated in the motherboard. Click on the option you would use in the integrated network adapter's Properties to disable it in Device Manager.
Driver
You are a trainer for your company and often teach courses in a classroom located on campus or in a hotel conference room. In your office, which is separate from the classroom, you have two external monitors connected to your laptop, and you are able to display different content on each monitor. However, when teaching, you only have your laptop and a projection unit. To make teaching easier, you want the same content to show on both the laptop monitor and the projection screen. Which of the foll
Duplicate these displays
The D:\ drive in your computer has been formatted with NTFS. The Sales group on your computer has been granted Allow Full Control for the D:\Sales folder. The Rachel user account is a member of the Sales group. Which of the following will BEST prevent Rachel from accessing the D:\Sales\2010sales.doc file without affecting her ability to access any other files in that folder and without affecting the abilities of any other users? Edit the file properties and assign Rachel the Deny Full Control pe
Edit the file properties and assign Rachel the Deny Full Control permission.
A user complains that his USB scanner no longer works. You check Device Manager and see an icon with a black down arrow through it. What should you do?
Enable the device in Device Manager.
Which of the following Windows Update options releases updates as soon as they are available to the public?
General Availability Channel
Which of the following terms describes a Windows 11 operating system patch for a desktop that targets a specific problem and is released on a short-term, periodic basis?
Hotfix
You are using the vi editor to manage a text file on a Linux system. You want to type new text into the file. When you type, you want the existing text that comes after the cursor to be pushed down. Which mode provides this function? Command Line Mode Text Mode Command Mode Insert Mode Replace Mode
Insert Mode
Which of the following actions directly improves system security on a Windows workstation?
Install the latest updates.
Which of the following projector issues would MOST likely be caused by poor air flow through dirty vents in the projector?
Intermittent shutdowns
While researching a fix to a system file issue, you find that using the attrib command should resolve the issue you are experiencing. The instructions you found said to run the following command: attrib +s +r -a myfile.dll Which of the following BEST describes the function of this command?
It adds the System file attribute, adds the Read-only attribute, and removes the Archive attribute for myfile.dll
You have three computers in your office. You would like to reduce the time it takes to switch from one computer to the next, and you would like to use only one keyboard, one monitor, and one mouse for all three computers. Which of the following devices BEST allows this type of setup?
KVM
You are an IT professional that works with home users. One of your customers works from home and uses multiple Windows computers as well as an Apple Mac computer. Your customer wants to be able to switch between his computers without changing the keyboard and monitor currently in use. Which of the following devices would BEST facilitate sharing his monitor and other input devices with all of his computers?
KVM switch
You are putting together a system for a graphic artist and need to make sure that you find a display that meets their needs. The display needs to have very good color reproduction quality and viewing angles. The display also needs to have proper cooling and be power-efficient. Which of the following display types will MOST likely meet these needs?
LCD display with IPS panel.
You are putting together a gaming system and need to make sure that you find a display that meets your needs. The display needs to have a very good response time, and you would prefer that it be affordable and power-efficient. Which of the following display types will MOST likely meet these needs?
LCD display with TN panel.
Which of the following is true of modern LCD monitors in regards to backlighting?
LEDs are used to backlight the screen.
You're trying to connect a new USB device to your computer. You install the driver and then connect the device to an open USB port. The device does not work. Which of the following troubleshooting steps is the BEST to try first?
Make sure the USB device is plugged in properly.
Which of the following tools can manage bandwidth usage and deployment times for updates?
Microsoft Endpoint Configuration Manager
Jane, an employee in the human resources department, has created several important PDF documents on her computer that all office managers in her building must read. She would like to make locating these files simple and maintain them as little as possible. It is important that no other users are permitted to view these documents. As the IT technician for your company, Jane has asked you to make this possible. Which of the following would MOST likely fulfill Jane's request? Network share Administ
Network share
A user needs to copy a file from an NTFS partition to a FAT32 partition. The file has NTFS permissions and the Read-only (R) and Encryption attributes. Which of the following will be true when the file is copied?
Only the R attribute is retained on the file.
You would like to set Windows Update to delay updates for a week. Which of the following Windows Update settings would you use to configure the delay?
Pause Updates
You manage the two folders listed below on your computer. C:\Confidential D:\PublicReports The C:\ drive is formatted with NTFS, and the D:\ drive is formatted with FAT32. On the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group: Reports.doc Costs.doc You then take the following actions. You: Move Reports.doc from C:\Confidential to D:\PublicReports. Copy Costs.doc from C:\Confidential to D:\PublicReports. Which of
Permissions are removed from both files.
After using your LCD monitor for about three months, you notice a small black dot in one area of the screen. Regardless of what is shown on the monitor, the dot remains the same color and in the same location. Which of the following is the BEST method for removing the black dot from the monitor?
Play a video designed to fix dead pixels.
You've just installed several devices to a computer at once, but now the computer fails to boot properly. Which of the following troubleshooting steps is the BEST to try first?
Remove all of the newly added devices and install them one at a time.
You are an IT technician for your company. Fred calls you to complain that every time he opens his internet browser, the default home page has been changed to a site he is not familiar with. You suspect this change is being caused by a malware infection on his system. However, after you run antimalware and antivirus software on Fred's system, it is still having the same issue. Which of the following would be the next BEST way to remove the malware?
Restore Fred's computer back to a previous restore point.
Micka, a tech-savvy employee, tried to upgrade her computer from Windows 10 to Windows 11 from the internet. Something went wrong during the upgrade, and Micka's computer will no longer boot to Windows. She has brought her computer to the IT department for you to repair. You have tried to repair the computer, but you are unable to get it to boot to Windows. Which of the following methods would be the QUICKEST way to get Micka's computer back to its original Windows 10 operating system?
Restore her system using the recovery partition.
You recently upgraded a client's older workstation to Windows 11. The client has called to complain that the interface is very slow. For example, after clicking on the Start button, the Start menu slowly appears on the screen. Which of the following will MOST likely fix this problem without requiring a hardware upgrade?
Set the visual effects for best performance.
Which peripheral device is best for capturing a customer's signature when they check out at a convenience store or supermarket?
Signature pad
While running a presentation editor on your Windows 11 laptop, your computer locks up. When you try powering on your computer, Windows 11 will not start. Which of the following tools should you use FIRST to try and resolve the issue?
Startup Repair
You have just installed the latest Windows updates on your Windows 11 computer. After the computer has rebooted, you get the following error message: Error: Windows failed to start. A recent hardware or software change might have caused the issue after you installed Windows updates. Because your computer won't start, you have booted your computer into the Advanced Options section of the Windows 11 recovery environment (see image below). While troubleshooting this issue, which of the advanced opt
Startup Repair
System Restore has been enabled for all volumes on a Windows system. Recently, a new network driver was installed on the system. However, the driver code contained bugs, and now your network board no longer functions. You are unable to access the internet to download an older version of the driver. You need to revert the system to a prior restore point that was taken before the driver was installed. Click the option you would use to do this.
System Restore
Which of the following is true about System Restore?
System changes made since the restore point was taken are undone.
Which user type is the Windows Beta channel recommended for?
The average user
For several years, your laptop's monitor has worked perfectly. However, shortly after turning on your laptop today, you notice that the dimness has increased on the screen. Which of the following is the MOST likely cause? (Select two.)
The power adapter was accidently unplugged. The monitor's inverter has gone bad.
Your projector is displaying the colors on the screen incorrectly. What is the MOST likely reason for this problem?
The source computer's resolution settings do not match the projector's resolution settings.
You have used a template as the source for a new sales proposal. To avoid overwriting the template, you have saved the proposal using the Save as feature. Knowing that Mark has been your best editor in the past, you decide to send him this new proposal to review and edit. However, when Mark receives the file, he promptly sends you an email stating that the file cannot be opened. You resend the file again, but Mark still cannot open the file. Which of the following is the MOST likely reason the f
The wrong file extension was used when saving the file.
What type of peripheral device is typically found on a laptop computer and allows the user to control the cursor with a finger?
Touch pad
Which of the following is considered a computer input device?
Touchscreen
You have just finished installing a new Windows Update when your computer locks up. What should you do first?
Uninstall the Windows Update
You are the system administrator for several Windows servers in your company. Instead of scheduling the same updates for all the Windows servers, your systems engineer would like to begin approving the updates based on specific groups of servers. In addition, the systems engineer would like you to begin checking the update logs on the servers on a regular basis to determine if and how the updates were applied. Which of the following tools would BEST help you meet the new requirements requested b
Update History WSUS
A help desk technician determines that a user's issue is caused by a corrupt file on their computer. Which of the following would be the FASTEST way to transfer a good file to the computer? Have the user share the folder as a local share and copy the file to the share. Establish remote assistance and transfer the file within the session. Attach the file to an email and have the user copy the file to the correct folder. Use the C$ administrative share to copy the file.
Use the C$ administrative share to copy the file.
Recently, a Windows 10 update was automatically downloaded and installed on your Windows 10 system. Now, your contact manager database application no longer works correctly. You want to uninstall the latest updates to see if the application starts working again. Click the option you would use in the Settings app to do this.
View your update history
You work for a large company as the IT administrator. With the many external attacks being perpetrated in the form of security breaches, you are concerned that your Windows 11 computers may be vulnerable. You also want to ensure that Windows is using the latest features. Which of the following would BEST protect your computers?
Windows updates
You have recently purchased a Windows 11 laptop and have just installed several applications, including a graphics editor. Using the application, you have edited several images that you need to send to a company executive for a presentation. However, you are experiencing problems using the application and are deciding whether or not to use the Reset this PC option to remove the application and try re-installing it. What can you expect to happen if you use this option? (Select two.)
You are given the choice to keep your edited images. Correct Answer: The laptop will be reset to the factory defaults.
In which of the following situations would driver rollback be the BEST option to use?
You recently installed a new video driver, and now the system behaves erratically.
You want to use the Universal Naming Convention (UNC) format to access a shared folder called Pictures on a computer named Home1. Which of the following is an example of the UNC format? \\Home1\Pictures .Home1:Pictures Home1:Pictures Home1:\\Pictures
\\Home1\Pictures
You have decided to purchase a new SSD drive for your Windows 11 workstation. Which of the following should you do before purchasing the SSD drive? a. Check the Microsoft Hardware Compatibility (HCL) to make sure the SSD drive is compatible with Windows 11. b. Install a data cable in a free SATA data cable port on your workstation. c. Check your power supply to make sure it can adequately support the SSD drive. d. Check to make sure that you have adequate RAM to run the SSD drive.
a. Check the Microsoft Hardware Compatibility (HCL) to make sure the SSD drive is compatible with Windows 11.
You are installing an updated driver for a hardware device on your system. A dialog box pops up, indicating that Microsoft has digitally signed the driver. What does a digitally signed driver indicate? (Select two.) a. The driver has been tested by Microsoft. b. The driver file has not been altered. c. The driver being installed is compatible with 32- and 64-bit versions of Windows. d. The driver will not interfere with other devices on the system. e. The driver being installed is the m
a. The driver has been tested by Microsoft. b. The driver file has not been altered.
You are working at the command line and want to add the Read-only attribute to a file and remove the Hidden attribute. Which command would you use?
attrib +r -h
On a Linux system, what is the name of the directory where you will find a text file called devices that contains information about the devices that are configured on the system? a. /sys b. /proc c. /devices d. /hwinfo e. /root
b. /proc
Alice recently purchased a new cell phone. After her vacation, Alice decided to transfer her holiday photos to her computer to do some touchup work before sending the pictures to her children. When Alice attached her phone to her computer, she saw that Windows detected her phone and tried to load the applicable software to give her access. Unfortunately, after trying for several minutes, Windows displayed a message indicating that it was unsuccessful. When Alice explored her available drives, h
b. Device Manager
As a member of the help desk team, you have been assigned to update the driver for the network adapter that is installed on most of the computers in your department. You have a copy of the latest driver on a USB flash drive. Which Windows utility allows you to manually update this new driver? a. Driver Manager b. Device Manager c. Network and Sharing Center d. Internet Properties
b. Device Manager
Anna has been backing up her data on a hot swappable drive that is mounted on an external hard drive docking station. This docking station holds two drives. Anna would like to exchange one of the drives with a drive of higher storage capacity. Which of the following is the BEST method for replacing the drive? a. Use the Disk Management tool in Control Panel to prepare the bad drive for ejection. b. Remove and replace the drive after using the Safely Remove Hardware feature to shut down the de
b. Remove and replace the drive after using the Safely Remove Hardware feature to shut down the device.
Jason owns a MacBook Pro and is having an issue with his USB drive. Which of the following tools could Jason use to view information about the USB drive controller? a. Device Manager b. System Information utility c. ls usb d. Devices and Printers
b. System Information utility
As the system administrator for a large financial institution, you have been assigned to upgrade the laptops for the sales representatives in your company. You have installed a 2-TB SSD drive in each of the laptops for quick access and storage of large multimedia files. You have also upgraded the memory to 16 GB and made sure that all the device drivers are updated. After delivering the upgraded laptops to the sales representatives, you begin to receive calls and emails saying that saving vide
b. Use the Roll Back Driver option in Device Manager to use the original SSD driver version.
Which command would you enter at the shell prompt to start a new Bourne-Again Shell (Bash) session?
bash
While troubleshooting an issue with an Apache web server on your Linux system, you need to look at the last several entries in the log file. Which of the following tools would be best suited for this task? (Select two.) ls head dd cat tail
cat tail
A technician attempts to run an executable file on a Linux computer and receives a Permission Denied message. Which of the following commands should the technician use? ls grep chmod ps
chmod
System Restore is currently disabled for all volumes on a Windows 11 system. You need to enable System Protection for the C: volume. Click the option you would select to do this.
configure
Your company has decided to use only SATA drives in their systems. Which of the following is true of MOST newer SATA drives? a. They can be added to or removed from a system without shutting down the computer, but only after you install the latest driver from Device Manager. b. They can be plugged into a system without shutting down the computer, but not removed without shutting down. c. They can be added to or removed from a system without shutting down the computer, but you must enable the
d. They can be added to or removed from a system without shutting down the computer.
Which type of device do you typically install a driver for before you connect the device to your system? a. Hot swappable devices b. Plug-and-play devices c. Firewire devices d. USB devices
d. USB devices
A technician uses the ps command to find information about a process that is running a browser application on a Linux computer. The technician knows the name of the process, but the list is very long. Which of the following commands would help the technician find and display only the information about the browser process? cd sudo grep ls
grep
What would you enter at the Command Prompt on a Linux system to display the IP addresses and subnet masks that are assigned to each network interface?
ip
You want to know more about the usage, command syntax, and options available with the Linux cat command. What would you enter at the Command Prompt to display this information about the cat command?
man cat
While troubleshooting a Windows computer, you open a Command Prompt to explore the folders (directories) on the hard drive. You notice that one of the folders required for your project is missing. Which of the following Microsoft command line tools would allow you to QUICKLY create the missing folder?
md
A user has a problem accessing several shared folders on the network. After determining that the issue is not from his computer's IP configuration, you suspect that the shared folders are not currently connected. Which of the following commands will MOST likely confirm your suspicions? net use ipconfig netstat tracert
net use
What would you enter at the shell prompt on a Linux system to display the present working directory?
pwd
You need to duplicate a large number of files from your PC to a network server. Due to the number of files, you start the process and go home for the evening. When you return the next day, you find that only part of the files were duplicated to the server due to the router being temporarily unplugged by the janitor while cleaning. Which of the following Windows command line tools would BEST prevent this type of glitch from happening again?
robocopy
You would like to completely shut down a system 10 minutes after notifying all users of your intent. Which of the following commands should you enter at the shell prompt? Incorrect response: shutdown -p 10 message Correct Answer: shutdown 10 -h message Correct Answer: shutdown -r +10 message Correct Answer: shutdown -h +10 message
shutdown -h +10 message
You are the administrator for a Linux server. Following best practices for system security and effective administration, you always log in to the system with a standard non-root user account. You only elevate your privileges to root user level when you need to do an administrative task. What do you enter at the Command Prompt that will, by default, switch you to the root user and require you to enter the root password?
su -
Which command would you use to copy all files and subdirectories in a directory, including empty subdirectories?
xcopy /e
