exam 2 hw

What type of process is used for making each of the following products ? 1. beer 2. wedding invitations 3. automobiles 4. paper 5. Big Macs 6. custom homes 7. motorcycles

1. product focus 2. process focus 3. repetitive production 4. product focus 5. repetitive production 6. mass customization 7. repetitive production

What is an OC curve ?

An OC curve a graph that describes how well an acceptance plan discriminates between good and bad lots.

What might cause a process to be out of control ?

Any variable that is not accounted for can cause a process to be out of control.

What factors affect region/community location decisions ?

Corporate desires, attractiveness of region, labor availability and costs, costs and availability of utilities, environmental regulations, government incentives and fiscal policies, proximity to raw materials and customers and land/construction costs.

What techniques do we use to define a product ?

Manufactured items are defined by an engineering drawing that shows the dimensions, tolerances, materials, and finishes of the component. A bill of material is also useful.

Provide four types of documents for service.

Often the documents for service will be explicit job instructions. Telemarketers use scripts, books use a manuscript, and a storyboard is used for a movies.

What is the advantages and disadvantages of 3D printing ?

The advantages and disadvantages of 3D printing are that it supports innovative product design, there is minimal custom tooling, minimal assembly, low inventory, and reduced time to market, but also there is a high cost of printer and takes time to print

What are the advantages and disadvantages of a qualitative approach to location decision making ?

The advantages and disadvantages of a qualitative approach to location decision making are that it relies more on the knowledge and experience of people rather than computer models, but it can be biased because it is up to human judgment.

What is process strategy ?

The objective of process strategy is to create a process to produce offerings that meet customer requirements within cost and other managerial constraints

Why is it necessary to document explicitly ?

The production personnel need specific documents in order for them to produce the product. Some documents that will be done include an assembly drawing, assembly chart, route sheet, work order, and engineering change notice.

Can a production process be labeled as " out of control" because it is too good ? WHY

Yes, because it is now out of the realm of what is considered normal just as being too bad would be out of control.

What is a process chain ?

a sequence of steps that accomplish an activity, such as building a home, completing a tax return, or preparing a sandwich.

Why are documents for service useful?

because high levels of customer interaction necessitates different documentation and there are often explicit job instructions. Scripts and storyboards are other techniques.

Why shouldn't low wage rate alone be sufficient to select a location ?

because if the labor productivity is not up to the desired levels required for a profitable production cycle, the overall cost of production would still be higher.

Why do so many foreign companies build facilities in the U.S. ?

because of proximity to suppliers, markets, and competitors.

Why do so many U.S. firms build facilities in other countries ?

because of things like costs, political risks, government rules, attitudes, and incentives, cultural and economic issues, and location of markets.

List Shewhart's two types of variation.

chance cause or common cause (natural) and special cause variations (assignable).

What is CMI ?

computer-integrated manufacturing

Provide two examples of clustering in the service sector.

fast food chains and general aviation aircraft.

What is service blueprinting ?

focuses on the customer and provider interaction, defines three levels of interaction, has different management issues with each level, and identifies potential failure points.

What is a run test, and when is it used ?

helps to identify if nonrandom variations are present in a control chart and is used when there is run of 5 points outside the target range.

Discuss the managerial issues regarding the use of control charts.

issues that could arise include that management has to decide what needs monitoring and which type of charts to use.

What information is contained in a bill of material ?

lists the components of a product

What is a numerically controlled machine ?

machinery with its own computer and memory

What is additive manufacturing ?

production of physical items by adding layer upon layer. It produces products by adding material.

List the techniques used by service organizations to select locations.

purchasing power of customer-drawing area, service and image compatibility with demographics of the customer-drawing area, competition in the area, quality of the competition, uniqueness of the firm's and competitors' location, physical qualities of facilities and neighboring businesses, operating policies of the firm, and quality of management.

What are the techniques for improving service productivity ?

separation, self-service, postponement, focus, modules, automation, scheduling, and training

What information is contained in an engineering drawing ?

show dimensions, tolerances, materials, and codes for Group Technology

Explain what is meat in service by the "moment of truth" ?

the critical moment between the customer and the organization that determine customer satisfaction.

What is time-based competition ?

the idea that developing new products faster can result in a competitive advantage.

What is clustering ?

the placement of competing companies near each other, often because of a critical mass of information, talent, venture capital, or natural resource

Define "in statistical control".

uses statistics and control charts to tell when to take corrective action, drives process improvement, and has four key steps: measure the process, when a change is indicated, find the assignable cause, eliminate or incorporate the cause, and restart the revised process.

List some possible causes of assignable variation.

variation in a production process that can be traced to specific causes, like untrained workers.

Explain what is meant by robust design ?

where the product is designed so that small variations in production or assembly do not adversely affect the product and this method typically results in lower cost and higher quality