exam 2: mini quiz 3&4

The three main components of active listening, in order, are

sensing, evaluating, and responding

What effect does "noise" have in the communication model?

It distorts and obscures the sender's intended message.

You have resolved a conflict with another department by offsetting your losses by equally valued gains. Which of the following conflict handling styles is used here?

compromising

Raisa has worked at GHI Inc. for 14 years. GHI has a large building where each work unit is located on a different floor. Raisa works on the accounting floor. She is also a member of a team formed to explore redesigning the office layout, where she met Suzie from Engineering and José from Receiving. That team will generate a report, then disband. Each week, the three meet after work on Thursdays to play darts at a local pub. When Raisa, Suzie, and José meet after work to play darts, they are forming a(n)

informal group

Employees at Charlotte International have been frustrated with management on just about everything. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems. Both sides have decided to seek third-party dispute resolution. Management prefers a third-party intervention that has high process and decision control while employees prefer a high level of process and no decision control. Employees at Charlotte International prefer which of the following types of third-party intervention?

mediator

In a team meeting, Jared tells a colleague "That is one of the stupidest ideas I have ever heard. Are you crazy?" This represents

relationship conflict

________ refers to the process by which information is transmitted and understood between two or more people.

Communication

Which of the following generally occurs during the storming stage of team development?

Members try to establish norms of appropriate behavior and performance standards.

After the receiver decodes the message, what happens next in the communication process model?

The receiver forms feedback in response to the received message.

In which of the following scenarios would a diverse team be better than a homogeneous team?

a need to bring different viewpoints to the decision

Raoul knows he can take the risk of presenting "wild ideas" to the team without being ridiculed or threatened. This indicates Raoul's team has developed

a norm of psychological safety

Shanti recently went to a communication workshop to help improve her workplace performance. She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker. She learned techniques regarding maintaining eye contact and sending back channel signals to show interest. In the communication workshop, Shanti learned ________ listening

active

Organizational politics typically involve

attempts to influence others to promote personal objectives

At DoubleTalk In., Joe, a supervisor, pushes his employees' performance by constantly checking their work and threatening them if they fail to keep their deadlines. After months of mistreatment, the employees get together and sign a letter to the human resources department to express their grievances. What form of influence are the employees using?

coalition formation

Team ________ is defined as the degree of attraction people feel toward the team and their motivation to remain members.

cohesion

John slams his finger while closing a cabinet drawer. Mary winces and shakes her hand. This is an example of

emotional contagion

Groups are considered teams only when

employees directly interact with each other and coordinate work activities.

A new employee in the finance department of the Hogan Company prominently displays diplomas and past awards indicating his financial expertise. What type of power is this employee most likely trying to attain?

expert

Which of the following does ingratiation include?

flattering a boss

Which of the following represents the first three steps in the communication model in the correct order?

form message, encode message, and transmit message

Angela wears a business suit to work every day in her job as a college business professor. Which of the following influence tactic does this refer to?

impression management

____ is the cornerstone of effective negotiations.

information

Peggy has been upset with a coworker for weeks, but has not said anything. Then one day, she can no longer hold her feelings in, and yells at the colleague. The conflict in this case has become

manifest

Keeping the team size sufficiently small and designing tasks such that each team member's performance is measurable are two ways to

minimize social loafing

Social loafing occurs

more when the task is boring than when it is interesting.

Conflict is ultimately based on:

people's perceptions

Which one of the following allows employees to collectively plan, organize, and control work activities with little or no direct involvement of a higher-status supervisor?

self-directed teams

Ned was assigned recently to a large team working on a major software release that was taking longer than expected. Ned and the other late additions into the project spent a month partnered with a senior programmer who went over the project in detail with them and got them up to speed. Unfortunately, this training put the project even farther behind schedule. After a few months of working on the project with so many other programmers, Ned's work output becomes noticeably lower than it was before when he was working independently. Ned's reduced work output could be due to ________, a motivational process loss.

social loafing

In organizational settings, power is defined as

the capacity to influence others

Maggie begins a meeting by telling the attendees that the President of the company supports what she is about to present. Which influence tactic is Maggie using?

upward appeal

Which of the following statements about power is true?

Power requires asymmetric dependence in a relationship

Having weak ties (i.e., being merely acquaintances) with people from diverse networks can be more valuable than having strong ties (i.e., having close friendships) with people in similar networks. Why is this so?

Weak ties are acquaintances who are usually different from us and therefore offer resources we do not possess.

The _____ style is often ineffective because it doesn't resolve the conflict and may increase the other party's frustration.

avodiance

The organizational grapevine is useful because it

bonds employees together and fulfills their need for interaction.

Jazmin is quick to complain about Timothy's lack of contribution on the team. She threatens posting pictures of the team working without him for the manager to see. Jazmin is using ______ power.

coercive

Several employees in a newly formed group must work together to develop a new product. No one in this group has worked with anyone else in this group before, and the development of this product has not been attempted previously. According to the media richness model, which of the following communication channels is most appropriate in this situation?

face-to-face meetings

Senior executives at a large tire company learned that a line of tires had a tendency to fall apart in very warm weather. This resulted in several vehicle accidents in the Middle East and South America. However, the executives did not hear about these problems until several weeks after the lower-level managers learned about the same. Although the senior executives encourage staff to openly communicate all information, the lower-level staff held back the information for fear that they might lose their jobs. Which communication concept best describes this communication situation?

filtering

NDB has several teams in their company. At any given time, the company may have teams starting and ending. Juan's team has just started to build consensus around the group's objectives. Kimberly is on a recently-created team; so far, everyone is being polite and deferring authority. Sheena's team has completed its project and is about to disband. Victor's team has learned to efficiently coordinate and resolve conflicts. Kimberly is on a team that is most likely in the ________ stage of team development.

forming

According to the emerging view on organizational conflict, the two types of conflict are

task conflict and relationship conflict

Francis and Donald were disagreeing over who should take the holiday shift. Although Francis didn't really want to work that holiday, because Donald was very adamant that he have that holiday off, Francis agreed to take the shift. Because the issue was less important to Francis compared to Donald's feelings about the issue, the conflict was resolved by Francis

yielding to Donald