Exam 3
Over the entire life of a typical system, approximately ________ of the work takes place during development and ________ of the work takes place on software modifications and updates. A) 30%; 70% B) 40%; 60% C) 50%; 50% D) 60%; 40%
A) 30%; 70%
A planning horizon of at least ________ years is common for any master plan; however, the plan should be updated at least ________ each year. A) 3; four times B) 5; four times C) 3; two times D) 5; two times
A) 3; four times
1) A company that invests in a system in the hopes of improving product or service quality is attempting to use their information system to gain A) a competitive advantage. B) improved business processes. C) productivity gains. D) better systems integration.
A) A competitive advantage
1) Identify the statement below that is false with regards to the development of an AIS. A) A newly designed AIS always meets user needs for a time period. B) Changes to the AIS are often difficult to make after requirements have been frozen into specifications. C) The development process can take so long that the system no longer meets company needs. D) Users are sometimes unable to specify their needs adequately.
A) A newly designed AIS always meets user needs for a time period.
________ are one example of a cloud computing solution. A) Application service providers B) Turnkey vendors C) SDLC implementations D) Canned software providers
A) Application service providers
Identify the question that is not an important consideration in procedures and controls design. A) Are customer data stored in alphabetical order in a master file? B) Are payments made only to legitimate vendors? C) Are data processed and stored accurately? D) Can the system be modified without affecting system availability?
A) Are customer data stored in alphabetical order in a master file?
Which of the following is a one-time event that can yield dramatic performance improvements? A) Business process reengineering (BPR) B) Business process management (BPM) C) Business process innovation (BPI) D) Business process diagramming (BPD)
A) Business process reengineering (BPR)
The ________ step of the systems development life cycle (SDLC) identifies and evaluates design alternatives and to develop design specifications. A) conceptual design. B) implementation and conversion. C) physical design. D) systems analysis.
A) Conceptual Design
Identify one disadvantage in prototyping. A) Developers may shortchange the testing and documentation process. B) Errors are likely to be detected and eliminated early in the development process. C) Prototyping may be less costly than other approaches. D) Prototyping usually produces a better definition of user needs than other approaches.
A) Developers may shortchange the testing and documentation process.
Which of the following is not true about business process management (BPM) and enterprise resource planning (ERP) systems? A) ERP systems encompass all functions and processes in an organization, but BPM systems are implemented at process or unit levels in an organization. B) BPM systems are process-centered, but ERP systems are data-centered. C) Organizations can use both ERP and BPM systems at the same time. D) ERP and BPM systems rely heavily technology for communication and coordination.
A) ERP systems encompass all functions and processes in an organization, but BPM systems are implemented at process or unit levels in an organization.
Which planning technique does not show the relationships among various activities? A) Gantt chart B) PERT C) the critical path method D) VAN
A) Gantt chart
Which of the following is not one of the ways in which a Business Process Management System can improve internal control? A) Innovative technology allows access and authorization controls to be programmed at the transaction level. B) Documents or transactions that require approval can be electronically routed to a manager. C) Process rules are used to alert users when actions must be taken. D) All actions and processes are monitored and documented in a process log for periodic review
A) Innovative technology allows access and authorization controls to be programmed at the transaction level.
In which of the following cases is outsourcing likely to be the best solution to the firm's data processing needs? A) Peterson International is a trenchcoat wholesaler to retailers around the world. Sixty percent of sales orders are taken during the months of August and September. Peterson needs a system to manage online ordering and fulfillment. B) Battlegoat Investment Strategies manages investors' portfolios and provides services to wealthy customers. The firm needs a system that will pull together selected investment data from a variety of sources and that allows account managers to prepare customized reports. C) Yachtman Limited is in the business of buying businesses, managing them for a few years, then selling them for a profit. The firm requires a flexible system that will allow it to manage the types of businesses it controls. D) Desalinas LLC, manages the construction of desalinization plants. It needs a system that will allow it to manage the construction process from bid to billing.
A) Peterson International is a trenchcoat wholesaler to retailers around the world. Sixty percent of sales orders are taken during the months of August and September. Peterson needs a system to manage online ordering and fulfillment.
Which of the following statements about systems development is true? A) Planning throughout the systems development life cycle promotes coordination between systems and strategic plans. B) Organizations should conduct systems development activities at least once every five years. C) The systems development steps are critical for profit-oriented businesses, but are too expensive and time consuming for most not-for-profit organizations. D) Diligently following the steps and suggestions in the systems development life cycle ensures the final system will meet user needs and be implemented at or below the budgeted cost.
A) Planning throughout the systems development life cycle promotes coordination between systems and strategic plans.
Which of the following about planning for systems development is false? A) Project plans are developed for each new system and each system modification. Then, these project plans are combined together to form the master plan. B) A project development plan includes an economic feasibility analysis and a schedule of activities. C) The master plan identifies system goals, who will develop the system, and the resources that will be needed. D) The master plan includes details about organizational goals, existing systems and resources, projects being conducted, and predictions of future needs and requirements.
A) Project plans are developed for each new system and each system modification. Then, these project plans are combined together to form the master plan.
Which statement below regarding prototyping is false? A) Prototypes are considered "first drafts," which are quickly built and intended to be discarded when the real system is finished. B) Developers who use prototyping still go through the systems development life cycle. C) Prototypes help developers and end users make conceptual and physical design decisions. D) Prototyping allows developers to condense and speed up parts of the analysis and design phases.
A) Prototypes are considered "first drafts," which are quickly built and intended to be discarded when the real system is finished.
Which of the following statements is true? A) Structured programming divides programs into well-defined segments to reduce complexity. B) Structured programming is used to debug logic errors in programs. C) Structured programming is accomplished by using a flowchart to guide design. D) Structured programming pieces together standard code strings into a completed program.
A) Structured programming divides programs into well-defined segments to reduce complexity.
Which of the following about end-user computing is true? A) System users know best what they need, so should be able to create their own applications. B) End-users, while knowledgeable about their job, are not trained to create systems applications, and should not be allowed to do so. C) It is inefficient and costly to ask the IS department to create basic applications that only a few users need to use. D) In most companies, the IS department doesn't want end-users to create their own applications, for fear IS won't have enough work to do.
A) System users know best what they need, so should be able to create their own applications.
Identify the system below that end users should not be allowed to develop. A) a payroll processing program B) a program that performs "what-if" statistical modeling C) developing an application using prewritten software such as a spreadsheet or database system D) preparing a schedule or list such as a depreciation schedule
A) a payroll processing program
When the information is brief and well defined, which is the best data-gathering approach to use? A) a questionnaire B) an interview C) observation by the analyst D) system documentation
A) a questionnaire
Which is the best data-gathering approach to use when information must be obtained from many different people? A) a questionnaire B) an interview C) observation by the analyst D) system documentation
A) a questionnaire
A(n) ________ system test uses copies of real transaction and file records. A) acceptance test B) debugging test C) test data processing D) walk-through
A) acceptance test
An analyst who asks the question, "Does the system produce actual and complete data?" is investigating what post implementation factor? A) accuracy B) compatibility C) goals and objectives D) reliability
A) accuracy
It is important that ________ for data storage purposes. A) all data is in compatible format B) there is easy access to the system C) a printout of the data dictionary is available D) copies of necessary reports are available
A) all data is in compatible format
Software as a Service (SaaS) refers to Web-based computing services provided by a(n) A) application service provider (ASP). B) Internet service provider (ISP). C) end-user system (EUS). D) help desk.
A) application service provider (ASP).
When canned software is used for systems acquisition, the conceptual design phase of the SDLC A) becomes a make-or-buy decision. B) is combined with the physical design phase. C) is eliminated. D) is unchanged. Answer: A
A) becomes a make-or-buy decision.
The ________ method calculates and compares the processing times of different AIS to compare system performance. A) benchmark problem B) mandatory requirements C) point scoring D) requirements costing
A) benchmark problem
Carmie Iria, the director of a systems project committee, has received management approval for the implementation of a new accounting information system. After sending out an RFP to multiple vendors, the committee settled on purchasing a system from Sysys, a vendor who will provide a standard software package and post-sale technical support. Carmie's committee has decided to go with A) canned software. B) a turnkey system. C) an outsourced system. D) an end-user developed system.
A) canned software.
The project committee for ALDI corporation is attempting to evaluate design alternatives proposed for a new, organization-wide accounting information system. However, there is a great deal of debate regarding whether the system should interface via telephone, internet, cable, or satellite. Which design consideration is most appropriately associated with these alternatives? A) communication channels B) data storage structure C) file organization and access D) input medium
A) communication channels
In which phase of the SDLC does developing a general framework for implementing user requirements occur? A) conceptual systems design B) implementation and conversion C) operations and maintenance D) physical design
A) conceptual systems design
One of the purposes of the ________ is to guide physical systems design activities. A) conceptual systems design report B) physical systems design report C) program design D) systems analysis report
A) conceptual systems design report
Significant system changes were implemented two months ago. The changes were well-planned, well-designed, thoroughly tested before and after conversion, and several employee training sessions were conducted. Still, the changes haven't resulted in any productivity increases, cost savings, or process improvements. Management is puzzled and needs to find out why the system isn't successful. The best action for management to take is A) conduct face-to-face interviews with managers, key personnel, and randomly selected employees from each functional area impacted by the system changes in an attempt to discover why the changes aren't effective. B) make sure the system changes were well documented and review the documentation to see if perhaps some important feature or process was overlooked during the design phase. C) e-mail a series of questions to all employees, asking for input about further changes that would bring about the desired results. D) advise employees that consultants will be conducting observation sessions over the next two weeks to determine if employees have fully implemented changes and whether there is any evidence of resistance to the changes.
A) conduct face-to-face interviews with managers, key personnel, and randomly selected employees from each functional area impacted by the system changes in an attempt to discover why the changes aren't effective.
When seeking to find answers to question pertaining to "why," the most useful approach is to A) conduct interviews. B) make observations. C) distribute questionnaires. D) read system documentation
A) conduct interviews
The first step in program design is to A) determine user needs. B) develop a plan. C) hire program users. D) write program instructions.
A) determine user needs
Post implementation review is conducted to A) determine whether a new system meets its planned objectives. B) determine how well the project team performed in developing the new system. C) prioritize future modifications to the system. D) provide external auditors assurance that a new system has been placed into service.
A) determine whether a new system meets its planned objectives.
Which of the following is the least costly and most risky method of converting from one system to another? A) direct B) parallel C) pilot D) phase-in
A) direct
What type of conversion terminates the old system as soon as the new system is ready? A) direct conversion B) parallel conversion C) phase-in conversion D) pilot conversion
A) direct conversion
Moneka Jones is the CIO for Noela Incorporated. Moneka wants to replace the firm's existing system. However, she wants to spend as little time as possible preparing and evaluating RFPs. When preparing an RFP, Moneka should probably A) disclose exact hardware and software specifications. B) disclose specific performance objectives and requirements. C) disclose general software requirements. D) disclose general performance objectives and requirements.
A) disclose exact hardware and software specifications.
When canned software is used for systems acquisition, the physical design phase of the SDLC A) does not involve designing and coding, although modifications may still need to be made. B) is combined with the conceptual design phase. C) is eliminated. D) is unchanged.
A) does not involve designing and coding, although modifications may still need to be made.
The most important and is frequently re-analyzed part of a feasibility study is the ________ aspect. A) economic feasibility B) operational feasibility C) scheduling feasibility D) technical feasibility
A) economic feasibility
Which of the following is the most important and frequently analyzed aspect of a feasibility study? A) economic feasibility B) technical feasibility C) legal feasibility D) operational feasibility
A) economic feasibility
Which of the following is not generally changed when a company's accounting information system is changed? A) employee compensation B) the organization's structure C) employee headcount D) All of the above are generally changed.
A) employee compensation
Where is the responsibility for the development of end-user computing applications typically placed? A) end users B) help desk C) Information Technology Services Department D) programmers
A) end users
Although Gillette uses canned software in its business operations, it does so with the intention of creating a competitive advantage. Identify how Gillette aims to gain a greater competitive advantage from using canned software. A) from deciding how the software should be used B) from deciding what software should be used C) from the cost savings it gains by using canned software D) from the reduced training associated with canned software
A) from deciding how the software should be used
A second-line help desk operator would most likely A) handle complicated queries requiring research. B) provide callers with scripted answers. C) use expert systems to quickly find answers. D) None of the duties listed above pertain to second-line help desk personnel.
A) handle complicated queries requiring research.
The purpose of systems analysis is to A) identify the problem to be solved by the new (or redesigned) system and the causes of the problem in the current system. B) determine design specifications for the new (or redesigned) system. C) communicate information needs to consider during business process reengineering. D) discover any violations of policies established by the information systems steering committee
A) identify the problem to be solved by the new (or redesigned) system and the causes of the problem in the current system.
Which of the following is not an element of managing a business process "end to end"? A) identifying process experts to oversee specific functions across units B) designating a process owner C) setting performance standards D) establishing control and monitoring processes
A) identifying process experts to oversee specific functions across units
The ________ is responsible for identifying such risk factors in an implementation plan. A) implementation team B) steering committee C) systems analysis team D) systems development team
A) implementation team
Which of the following control design considerations is concerned with whether data processing is complete, accurate, timely, and authorized? A) integrity B) security C) validity D) audit trail
A) integrity
Identify one of the benefits associated with procuring software from application service providers. A) lower cost B) scalability C) greater effectiveness D) faster processing speed
A) lower cost
Changing tax rates in a software program would be accomplished in the ________ phase of the systems development life cycle. A) maintenance B) operations C) program design D) implementation
A) maintenance
Which of the following is not one of the types of documentation that should be prepared for a new system? A) management B) operations C) user D) development
A) management
Which of the following is a method for comparing alternative vendor proposals for development of an accounting information system when the vendors differ with regard to their ability to meet the project criteria? A) point scoring B) resource clearing C) requirements costing D) multi-objective optimization
A) point scoring
14) PERT is an acronym that stands for A) program evaluation and review technique. B) process effort and resource table. C) preliminary expenditures and revision template. D) performance effectiveness and refinement target.
A) program evaluation and review technique.
Which of the following were CASE tools not designed to do? A) replace skilled designers B) plan, analyze, design, program, and maintain an information system C) automate important aspects of the software development process D) enhance the efforts of managers in understanding information needs
A) replace skilled designers
Ghassan in Marketing received an e-mail from Asif at regional headquarters. "Ghassan, I just reviewed the annual sales report for your district. You blew your sales goal away again, you top gun!" What type of report did Asif use? A) scheduled report B) special-purpose analysis report C) triggered exception report D) demand report
A) scheduled report
Business Process Management views business processes as A) strategic organizational assets. B) a series of small tasks to be closely managed. C) related activities that, once perfected, should be managed on an exception basis. D) subsets of organizational strategy that should not be owned by any specific person or department.
A) strategic organizational assets.
The task of improving the efficiency of Crawford Insurance's accounting information system was given to a project development team. During the ________ step in the systems development life cycle, the team determined that implementing a new system will yield an internal rate of return of approximately 16.0%. A) systems analysis B) operations and maintenance C) implementation and conversion D) conceptual design
A) systems analysis
End-user development is inappropriate for which types of systems? A) systems that process a large number of transactions B) systems that need to be developed rapidly C) systems that must be easy to use D) organizations that have large IT departments
A) systems that process a large number of transactions
________ model is the basic model used to create a framework for an economic feasibility analysis. A) The capital budgeting B) The cash budgeting C) The cost/benefit D) All of the above models are used to create a feasibility framework.
A) the capital budgeting
The project development committee for Photomat Incorporated is discussing output design alternatives for a new, organization-wide accounting information system. There is a heated debate among the team regarding which departments should be given the quarterly sales report. Mark prefers that only management and accounting receive the report, while Jan prefers that management, accounting, and the sales departments receive the report. What output design consideration is the team debating? A) Use B) Medium C) Format D) Location
A) use
According to a survey discussed in your textbook, what percentage of outsourcing experiences have been labeled as "disasters" by company executives? A) 5% B) 17% C) 33% D) 50%
B) 17%
Approximately what percentage of software development projects are cancelled before they are ever completed? A) 70% B) 30% C) 66% D) 54%
B) 30%
A network of arrows and nodes representing project activities that require an expenditure of time and resources and the completion of initiation of activities, respectively, is called A) a Gantt chart. B) a PERT diagram. C) a SDLC cycle. D) CASE.
B) A PERT diagram
Which statement is true regarding canned software and the SDLC? A) Canned software cannot be modified to meet unique user needs. B) Companies that buy, rather than develop, AIS software can still follow the SDLC process. C) Most canned software meets all of a company's information or data processing needs. D) The SDLC process does not apply to purchasing canned software.
B) Companies that buy, rather than develop, AIS software can still follow the SDLC process.
Which of the following describes a phase-in conversion? A) Both the old and new AIS are operated simultaneously. B) Elements of the old AIS are replaced gradually with elements of the new AIS. C) The new AIS is introduced into a segment, rather than the whole organization. D) The old AIS is terminated as the new AIS is introduced.
B) Elements of the old AIS are replaced gradually with elements of the new AIS.
Which element of design specification will help the project team find an efficient way to collect data for preparing sales reports? A) data collection B) input C) output D) processing procedures
B) Input
What is a drawback to using the requirement costing method of software and hardware evaluation? A) Dollar estimates of costs and benefits are not included. B) Intangible factors such as reliability and vendor support are overlooked. C) The weights and points used are assigned subjectively. D) There is no drawback to using the requirements costing method.
B) Intangible factors such as reliability and vendor support are overlooked.
What role does the information systems steering committee play in the systems development process? A) It guides project development. B) It is an executive-level group established to plan and oversee the information systems function. C) It designs system controls and periodically monitors the system to verify the controls are implemented and functioning properly. D) None of the descriptions above are appropriate.
B) It is an executive-level group established to plan and oversee the information systems function.
Identify one of the primary risks associated with end-user computing below. A) IS personnel will not have enough work to do if users develop their own systems. B) Systems that have not been adequately tested may be implemented. C) System costs may skyrocket. D) System development time may increase substantially
B) Systems that have not been adequately tested may be implemented.
Why are end-user created systems often poorly documented? A) Users often do not know how to document systems properly. B) Users often consider systems documentation to be unimportant. C) Users often believe it is too expensive to properly document systems. D) Users are often unaware they need to properly document systems.
B) Users often consider systems documentation to be unimportant.
Identify the statement below that best describes a Gantt chart. A) a network of arrows and nodes representing project activities B) a bar chart with project activities on the left-hand side and units of time across the top C) a pie chart with the size of estimated expenditures represented as slices D) a scatterplot diagram with activities on the Y access and dots representing the potential expenditures of each activity
B) a bar chart with project activities on the left-hand side and units of time across the top
The unauthorized disclosure of sensitive information is an example of what risk associated with outsourcing? A) a locked-in system B) a loss of control C) a reduced competitive advantage D) inflexibility
B) a loss of control
WorldWide Supermarket, a grocery store with 5,000 locations around the world surprised financial markets by announcing that it was selling all of its computers to CompuService and hiring the firm to operate and manage the supermarket's system. WorldWide Supermarket just engaged in which type of outsourcing agreement? A) a locked-in agreement B) a mainframe agreement C) a client/server agreement D) a cloud computing agreement
B) a mainframe agreement
What is a benchmark problem? A) a difficulty encountered when attempting to bring an accounting information system up to industry best practices B) a method used to compare the efficiency of alternative accounting information systems C) the cost-benefit tradeoff defined by the relationship between increased costs and increased benefits from a system D) a method used to test the compatibility of a new accounting information system with existing hardware and software
B) a method used to compare the efficiency of alternative accounting information systems
Carmie Iria, the director of a systems project committee, has received management approval for the implementation of a new accounting information system. After sending out an RFP to multiple vendors, the committee settled on purchasing a system from Optibase, a vendor who will provide the company with all of the required hardware and software. Carmie's committee has opted to purchase A) canned software. B) a turnkey system. C) an outsourced system. D) cloud computing.
B) a turnkey system.
________ is a form of user resistance where data are erroneously entered into a system. A) Acceptance B) Aggression C) Avoidance D) Aggravation
B) aggression
Which method of data gathering is most likely to result in information that represents the personal biases and opinions of the person giving the information? A) a questionnaire B) an interview C) observation by the analyst D) system documentation
B) an interview
Firms should consider preparing a software prototype if the software A) will be used for a critical function like accounts receivable. B) automates an unstructured or semi-structured task. C) can be produced using expertise available in-house. D) is available as a canned package.
B) automates an unstructured or semi-structured task.
Which approach systems acquisition is generally costly and labor-intensive? A) canned software B) custom software C) modified software D) turnkey software
B) custom software
The project committee for ALDI corporation is attempting to evaluate design alternatives proposed for a new, organization-wide accounting information system. However, there is a great deal of debate regarding whether the system should be standardized on using tapes, disks, hard drives, or paper. Which design consideration is most appropriately associated with these alternatives? A) communication channels B) data storage structure C) file organization and access D) input medium
B) data storage structure
________ is a process used to uncover and eliminate program errors. A) Black box testing B) Debugging C) Desk checking D) White box testing
B) debugging
Information provided to potential vendors on a Request For Proposal should include A) a budget for software and hardware. B) detailed specifications for the AIS. C) a timeframe required for completion of the project. D) All of the above are correct.
B) detailed specifications for the AIS.
Moneka Jones is the CIO for Noela Incorporated. Moneka wants to replace the firm's existing system, but wants to leave the technical issues to the vendor because she is not well-informed on the latest technologies. When preparing an RFP, Moneka most likely should A) disclose exact hardware and software specifications. B) disclose specific performance objectives and requirements. C) disclose general software requirements. D) disclose general performance objectives and requirements.
B) disclose specific performance objectives and requirements.
Flowcharts, record layouts, and decision tables are all often part of A) determining user needs. B) documenting the program. C) testing the program. D) training program users.
B) documenting the program.
Which of the following is not a benefit of outsourcing? A) access to greater expertise and more advanced technology B) greater control C) improved development time D) lower costs
B) greater control
All of the elements of the system come together in which step of the systems development life cycle? A) conceptual design B) implementation and conversion C) physical design D) systems analysis
B) implementation and conversion
All of the following are reasons a company might choose to outsource its systems operations and maintenance except A) increased flexibility. B) increased innovation. C) reduce costs. D) foster competition.
B) increased innovation.
The question of what the project should and should not accomplish is determined in what step of systems analysis? A) feasibility study B) initial investigation C) systems analysis report D) systems survey
B) initial investigation
Firms should consider developing custom software only if A) it will be used for critical functions like accounts receivable. B) it will contribute to development of a significant competitive advantage. C) the firm has the necessary expertise available in-house. D) the available canned software is very expensive.
B) it will contribute to development of a significant competitive advantage
A good rule to follow to prevent behavioral problems associated with implementing a new system is "Avoid complex systems that cause radical changes." What expression is used to describe this system design rule? A) allay fears and stress new opportunities B) keep the system simple and humanize it C) control users' expectations D) test the system
B) keep the system simple and humanize it
Subdividing program code into small, well-defined modules is A) called debugging. B) known as structured programming. C) part of program maintenance. D) done during testing.
B) known as structured programming.
Dysfunctional employee behavior in response to implementation of a new computerized information system is likely to be the result of A) poor human resource policies. B) lack of communication and training. C) weak system controls. D) inadequate compensation policies.
B) lack of communication and training
Suppose a state law mandates that the firm maintained certain sales information. Where should this requirement be considered in a feasibility study? A) economic feasibility B) legal feasibility C) operational feasibility D) technical feasibility
B) legal feasibility
Which of the following aspect of a feasibility study is concerned with meeting external reporting requirements? A) technical feasibility B) legal feasibility C) scheduling feasibility D) operational feasibility
B) legal feasibility
The project development committee for Photomat Incorporated is discussing output design alternatives for a new, organization-wide accounting information system. There is a heated debate among the team regarding whether the quarterly sales report be printed on paper, be viewable only on-screen, or be distributed as an e-mail. Mark prefers the report be printed on paper, while Jan prefers the report be distributed via e-mail to save trees. What output design consideration is the team debating? A) Use B) Medium C) Format D) Location
B) medium
Which of the following activities is not part of data conversion? A) changing data content B) moving file servers C) changing file formats D) moving files to a new storage medium
B) moving file servers
The ________ method of gathering information helps to determine how a system actually works. A) interview B) observation C) questionnaire D) system documentation
B) observation
A consideration of whether an organization's employees will use a new or revised system represents the ________ aspect of a feasibility study. A) economic feasibility B) operational feasibility C) scheduling feasibility D) technical feasibility
B) operational feasibility
Several types of documentation must be prepared for a new system. The type of documentation that includes the files and databases accessed and file retention requirements is called A) development documentation. B) operations documentation. C) reference documentation. D) user documentation.
B) operations documentation
Which of the following is the most costly and least risky method of converting from one system to another? A) direct B) parallel C) pilot D) phase-in
B) parallel
In a ________, the old and the new systems are operated simultaneously for a period of time. A) direct conversion B) parallel conversion C) phase-in conversion D) pilot conversion
B) parallel conversion
What is used as the basis for management to make a "go/no go" decision regarding whether to proceed from the physical design phase to the implementation and conversion phase of the systems development life cycle? A) conceptual system design report B) physical systems design report C) systems design report D) implementation planning design report
B) physical systems design report
________ is a performance evaluation approach that evaluates systems based on the weighted score of criteria and points. A) Benchmarking B) Point scoring C) Prototyping D) Requirements drafting
B) point scoring
________ and ________ are approaches to evaluating vendor proposals that do not incorporate dollar estimates of costs or benefits. A) Benchmark problem; point scoring B) Point scoring; requirements drafting C) Requirements drafting; benchmark problem D) All methods mentioned above include cost information.
B) point scoring; requirements drafting
Processing test data involves A) managers observing the operation of the system by "walking through" the IT department. B) processing hypothetical data that are designed to identify errors in the system. C) processing copies of real transactions in order to determine whether or not the system meets requirements. D) a thorough review of the procedures and program logic of the system.
B) processing hypothetical data that are designed to identify errors in the system.
The ________ is the basic building block of information systems planning. A) master plan B) project development plan C) systems analysis plan D) implementation plan
B) project development plan
Shortly after a new automated quality assurance system was deployed, a firm's production output dropped by five percent. The shift manager blamed the new system, declaring that "after we laid off staff, nothing went as fast." This is an example of dealing with change by A) deterrence. B) projection. C) avoidance. D) aggression.
B) projection
Yasin, a professional in information technology services, received an e-mail from Sabri in the Sales department. The e-mail read: "Yasin, I need you to do something for me. Query sales data for the second quarter and pull out all of the invoices that include iPhones selling with a discount. I need a count and the total amount of the discount. Thanks, Sabri." What type of report is Sabri asking Yasin to prepare? A) scheduled report B) special-purpose analysis report C) triggered exception report D) demand report
B) special-purpose analysis report
Who is responsible for maintaining existing computer programs? A) management B) system programmers C) systems analysts D) accountants
B) system programmers
Who is typically responsible for installing turnkey systems? A) an organization's IT department B) the vendor who provides the system C) a third-party hired by the system vendor D) Nobody. Turnkey systems install themselves.
B) the vendor who provides the system
________ is a system test that determines whether a program is operating as designed. A) An acceptance test B) A debugging test C) A test data processing D) A walk-through
C) A test data processing
Identify one major drawback that is frequently associated with canned software. A) A commercial software development company develops it. B) Canned software is sold on the open market to a broad range of users with similar requirements. C) Canned software may not meet all of a company's information or data processing needs. D) Canned software may offer easy availability and lower costs.
C) Canned software may not meet all of a company's information or data processing needs.
Which of the following is an advantage of CASE? A) It exhibits a high degree of cross-system compatibility. B) It is an inexpensive technology that is accessible to small businesses. C) Documentation is generated automatically. D) It enhances the congruence between user expectations and the final system
C) Documentation is generated automatically.
What is the first step a company should take when evaluating requests for proposals? A) Carefully compare proposals against the proposed AIS requirements. B) Determine how much of a given proposal meets the desired AIS requirements. C) Eliminate proposals that are missing important information or fail to meet minimum requirements. D) Invite vendors to demonstrate their systems.
C) Eliminate proposals that are missing important information or fail to meet minimum requirements.
________ refers to involving users in the development, control, and deployment of information systems. A) Amateur user computing (AUC) B) Competitive intra-organization systems development approach (CIOSDA) C) End-user computing (EUC) D) Novice information systems development (NISD)
C) End-user computing (EUC)
Which of the following is not a reason for preparing the conceptual systems design report? A) It can be used to guide physical systems design activities. B) It communicates how management and user information needs will be met. C) It discusses the design alternatives that were not selected for the project. D) It helps the steering committee assess system feasibility.
C) It discusses the design alternatives that were not selected for the project.
Which of the following statements below is correct about modules of computer code created during program design? A) Modules interact with each other directly and also through the control module. B) Modules interact with each other directly. C) Modules interact with only the control module. D) Modules primarily, but not always, interact with the control module.
C) Modules interact with only the control module.
Deciding how often a certain report should be provided to users is part of which conceptual design specification element? A) data storage B) input C) output D) processing procedures and operations
C) Output
Why might outsourcing cause employee resistance? A) Outsourcing often allows a company to better use its assets and scarce resources. B) Outsourcing can lower a company's overall IS costs. C) Outsourcing often facilitates downsizing. D) Outsourcing helps eliminate the peaks and valleys of system usage.
C) Outsourcing often facilitates downsizing.
Why does Pepsi create most of the software it uses in business operations? A) Pepsi does not trust canned software. B) Using canned software actually cost Pepsi more than using custom software. C) Pepsi could not find canned software sophisticated enough to meet its needs. D) There is no canned software available in Pepsi's industry.
C) Pepsi could not find canned software sophisticated enough to meet its needs.
What is the correct sequence of the phases in the systems development life cycle? A) conceptual design, physical design, system analysis, implementation and conversion, and operations and maintenance B) operations and maintenance, conceptual design, system analysis, physical design, implementation and conversion C) system analysis, conceptual design, physical design, implementation and conversion, and operations and maintenance D) system analysis, physical design, conceptual design, and operations and maintenance, implementation and conversion
C) System analysis and conceptual design, physical design implementation and conversion, and operations and maintenance
The more information a company provides vendors in its request for proposal, the better the chances of receiving a system that meets the organization's requirements. Which of the below statements identifies why errors may decrease? A) All responses are in the same format and based on the same information. B) Both parties possess the same expectations and pertinent information is captured in writing. C) The chances of overlooking important factors are reduced. D) The same information is provided to all vendors.
C) The chances of overlooking important factors are reduced.
________ requires that all activities and the precedent and subsequent relationships among them be identified. A) A CASE diagram B) A Gantt chart C) A PERT diagram D) A SDLC cycle
C) a PERT diagram
When is a proposal to conduct a systems analysis prepared? A) after a written request for systems development is prepared B) after the development team completes the survey of the existing AIS C) after the initial investigation of the project is approved D) before the initial investigation
C) after the initial investigation of the project is approved
An information system used by an furniture maker took 48 hours to process an order received over the internet. After upgrading the system, processing time was reduced to sixty seconds. This is an example of A) a competitive advantage. B) a technological change. C) an improved business process. D) growth.
C) an improved business process
Benathir Donathat, director of the project committee, has received approval from management for implementation of a new accounting information system. After putting out an RFP, the committee settled on a Web-based application service provider that will manage all hardware and software required by the system, with fees based on usage. The committee decided to go with A) canned software. B) a turnkey system. C) an outsourced system. D) an end-user developed system.
C) an outsourced system.
When would a company go through a systems development life cycle? A) only when major changes are needed B) only when minor changes are needed C) anytime changes are needed D) Usually a company only goes through one complete systems development life cycle, after which the only phase that is repeated is the operations and maintenance phase.
C) anytime changes are needed
What are the best strategies for determining system requirements? A) analyze existing systems, ask users what they need, prototyping, and monitoring B) ask users what they need, analyze existing systems, develop concept of new system, and prototyping C) ask users what they need, analyze existing systems, examine existing system utilization, and prototyping D) ask users what they need, analyze existing systems, examine existing system utilization, and develop concept of new system
C) ask users what they need, analyze existing systems, examine existing system utilization, and prototyping
Three months after Modern Helpdesks Incorporated began accepting e-mail service requests, several service advisors had never checked their e-mail accounts. This is an example of dealing with change by A) deterrence. B) projection. C) avoidance. D) aggression.
C) avoidance
________ is a form of resistance when users continue to use a manual process instead of adopting a new information system. A) Acceptance B) Aggression C) Avoidance D) Aggravation
C) avoidance
Approximately what portion of software development costs should be allocated to testing, debugging, and rewriting software? A) None. It is important to put controls in place so that development occurs without errors that require correcting. B) between 5% and 15% C) between 20% and 30% D) at least 35%, but no more than 50%
C) between 20% and 30%
Which of the following is the final step in the data conversion process? A) data conversion B) testing the system C) documentation of conversion activities D) monitoring of the system after data conversion
C) documentation of conversion activities
When a request for proposal (RFP) is solicited based on ________, total costs are usually lower and less time is required for vendor preparation and company evaluation. A) specific equipment needs B) general software needs C) exact hardware and software specifications D) None of the above is correct.
C) exact hardware and software specifications
According to Deloitte & Touche, most chief information officers A) do not expect to replace their current information systems. B) prefer to replace their current information systems. C) expect to replace their current information system(s) with commercially available packages. D) expect to replace their current information system(s) with packages developed in-house.
C) expect to replace their current information system(s) with commercially available packages.
The project committee for ALDI corporation is attempting to evaluate design alternatives proposed for a new, organization-wide accounting information system. However, there is a great deal of debate regarding whether accessing data access should be random, sequential, or indexed. Which design consideration is most appropriately associated with these alternatives? A) communication channels B) data storage structure C) file organization and access D) input medium
C) file organization and access
The project development committee for Photomat Incorporated is discussing output design alternatives for a new, organization-wide accounting information system. There is disagreement among the team regarding whether the quarterly sales numbers be disclosed in a narrative, displayed as a table, or appear in a bar chart. What output design consideration is the team discussing? A) Use B) Medium C) Format D) Location
C) format
All of the following are benefits of planning and managing systems development except A) controlling costs. B) ensuring systems are consistent with organizational goals. C) guaranteeing that employees use the system. D) aids in keeping the organization abreast of technological change.
C) guaranteeing that employees use the system.
The task of improving the efficiency of Crawford Insurance's accounting information system was given to a project development team. During the ________ step in the systems development life cycle, the team initiated an end user training program to prepare employees to switch to the new system. A) systems analysis B) operations and maintenance C) implementation and conversion D) physical design
C) implementation and conversion
When canned software is used for systems acquisition, the maintenance aspect of the operations and maintenance phase of the SDLC A) is more costly. B) is not necessary and is eliminated. C) is usually the responsibility of the vendor. D) requires trained personnel.
C) is usually the responsibility of the vendor.
One disadvantage of a Gantt chart is the fact that A) it does not show the entire schedule for a project. B) it does not show project progress. C) it does not show relationships among project activities. D) it does not permit an individual to quickly determine which activities are behind schedule.
C) it does not show relationships among project activities.
In order to reduce resistance resulting from uncertainty, what guideline should be implemented and followed during the systems development process? A) attempt to meet the users' needs B) avoid emotionalism C) keep communication lines open D) keep the system simple
C) keep communication lines open
Which is not a problem with CASE technology? A) cost B) incompatibility C) lack of system documentation D) unmet expectations
C) lack of system documentation
Which group of individuals listed below can be the most effective in generating employee support and encouraging the development and acceptance of an AIS project? A) accountants B) information systems steering committee C) management D) project development team
C) management
Which of the following is a consideration during file and database design? A) form size B) format C) medium D) organization
C) medium
Which of the following lists represent the sequence of elements in developing the conceptual design specifications? A) input, data storage, processing procedures and operations, and output B) input, output, data storage, and processing procedures and operations C) output, data storage, input, and processing procedures and operations D) processing procedures and operations, input, data storage, and output
C) output, data storage, input, and processing procedures and operations
Sabella Cycles declared bankruptcy in 2013 and has since closed 5 outlets, or approximately 25% of its locations. Sabella needs to reduce the costs of operating the firm's information systems. To accomplish this, Sabella might decide to A) replace the existing system with one of a smaller scale. B) customize the existing system. C) outsource system operations. D) purchase a canned software system.
C) outsource system operations.
In which phase of the systems development life cycle are the broad needs of the users converted into detailed specifics that are coded and tested? A) conceptual design B) implementation and conversion C) physical design D) systems analysis
C) physical design
The task of improving the efficiency of Crawford Insurance's accounting information system was given to a project development team. During the ________ step in the systems development life cycle, the team defined the procedures needed to back up and secure the new system's data. A) operations and maintenance B) implementation and conversion C) physical design D) conceptual design
C) physical design
The task of improving the efficiency of Crawford Insurance's accounting information system was given to a project development team. During the ________ step in the systems development life cycle, the team determined that the project's objectives can be best accomplished by upgrading the existing system. A) systems analysis B) implementation and conversion C) physical design D) conceptual design
C) physical design
Acceptance tests involve A) managers observing the operation of the system by "walking through" the IT department. B) processing hypothetical data that are designed to identify errors in the system. C) processing copies of real transactions in order to determine whether or not the system meets requirements. D) a thorough review of the procedures and program logic of the system.
C) processing copies of real transactions in order to determine whether or not the system meets requirements.
Performing revisions to existing program code is an example of A) debugging. B) structured programming. C) program maintenance. D) walk through.
C) program maintenance
Who is responsible for planning and monitoring a project to ensure timely and cost-effective completion? A) information systems steering committee B) management C) project development team D) accountants
C) project development team
The basic premise of ________ is that it is easier for people to express what they like or dislike about an existing system than to imagine what they would like in a system. A) modified software B) outsourcing agreements C) prototyping D) turnkey systems
C) prototyping
The least time-consuming method of collecting data for use in a systems survey is A) observation. B) interviews. C) questionnaires. D) reviewing system documentation
C) questionnaires
End-user computing is likely to result in a(n) A) well tested system. B) well documented system. C) rapidly developed system. D) efficient system.
C) rapidly developed system.
The risk of losing a fundamental understanding of a company's AIS needs and the strategic users of an AIS as a result of outsourcing is referred to as A) focus reduction. B) loss of control. C) reduced competitive advantage. D) unfulfilled goals.
C) reduced competitive advantage.
Identify the report below that does not have a pre-specified content and format design. A) demand reports B) scheduled reports C) special-purpose analysis reports D) triggered exception reports
C) special-purpose analysis reports
The ________ is responsible for evaluating the design alternatives and selecting the one that best meets the organization's needs. A) design team B) implementation committee C) steering committee D) systems analysts
C) steering committee
Within the implementation planning and conversion phase of the systems development life cycle, analysts must ________ before they can ________. A) complete documentation; test software programs B) install and test software; test software programs C) test software programs; test the system D) test the system; select and train personnel
C) test software programs; test the system
Estimating benefits and expenditures to determine whether a proposed system would be beneficial is known as A) the "best guess" model of benefit analysis. B) the "value added" benefit model. C) the capital budgeting model. D) the estimated benefits model
C) the capital budgeting model
During ________ of systems analysis, an examination made of each development activity to define the problem to be solved. A) information needs and systems requirements B) the feasibility study C) the initial investigation D) the systems survey
C) the initial investigation
At what point in the systems development life cycle does the company determine how the conceptual AIS design is to be implemented? A) the conceptual design phase B) the implementation and conversion phase C) the physical design phase D) the systems analysis phase
C) the physical design phase
Who prepares a systems analysis report? A) computer analysts B) management C) the project development team D) the steering committee
C) the project development team
What report serves as a repository of data from which systems designers can draw information? A) the executive steering committee report B) the initial investigation report C) the systems analysis report D) the systems survey report
C) the systems analysis report
Prototyping is often appropriate when A) there is a low level of uncertainty. B) it is clear which questions need to be addressed. C) there is a high likelihood of failure. D) there are limited financial resources available.
C) there is a high likelihood of failure.
The system objective concerned that crucial information be produced first, and then less important items as time permits, is known as A) flexibility. B) reliability. C) timeliness. D) usefulness.
C) timeliness
Yasin, a professional in information technology services, sent an e-mail to Mauqwa in the Purchasing department. The e-mail read "Mauqwa, the system just generated a stock-out report. I just wanted to give you a heads up. I'm sending it right over. Best regards, Yasin" What type of report is Yasin providing to Mauqwa? A) scheduled report B) special-purpose analysis report C) triggered exception report D) demand report
C) triggered exception report
Physical input design considerations include A) which transactions to enter. B) layout of source documents. C) types of data input and optimal input methods. D) cost of collecting and storing data.
C) types of data input and optimal input methods.
If recent trends in end-user computing (EUC) persist, EUC will represent ________ of all information processing by the end of 2020. A) 15% - 24% B) 20% - 49% C) 50% - 74% D) 75% or more
D) 75% or more
There are frequently many canned software packages are available. However, many companies choose to develop their own software. Why? A) An organization may have unique requirements that are not addressed by canned software packages. B) Canned software packages are often less expensive than software developed in house. C) The organization's size and complexity necessitates the in-house development of software. D) A and C above are correct.
D) A and C above are correct
Which of the following activities is performed during the systems development life cycle? A) assessing the ongoing feasibility of the project B) managing the behavioral reactions to change C) planning D) All of the above activities are performed during the life cycle.
D) All of the above activities are performed during the life cycle.
What is the basic function of a help desk? A) control access to corporate data B) provide technical maintenance and support C) train end users and assist with application development D) All of the above are basic functions of a help desk.
D) All of the above are basic functions of a help desk
How does outsourcing improve an organization's utilization of assets? A) by allowing a company to completely eliminate its IS department, which will reduce its payroll costs B) by allowing the company to sell assets to outsourcers and improve their cash position C) by eliminating the expense of keeping up with the latest technology and, thus, eliminate the drain on cash reserves D) Both B and C above are correct.
D) Both B and C above are correct.
Which of the following is not a guideline that should be used to select an outside, custom-system developer? A) The outside developer should have an in-depth understanding of how the company conducts its business. B) The outside developer should have experience in the company's industry. C) The outside developer should possess a good understanding of business in general. D) The outside developer should be able to complete the system independently, without requiring frequent contact to ask questions.
D) The outside developer should be able to complete the system independently, without requiring frequent contact to ask questions.
Who should maintain control of access to date in a user-created system with proper controls? A) end-users B) management C) the IT department D) a help desk
D) a help desk
Identify the system below that is likely to be most appropriate for end-user development. A) an accounts receivable system B) a general ledger system C) an inventory system D) a loan amortization spreadsheet program
D) a loan amortization spreadsheet program
As part of the bidding process required for bidding on providing a new software system to Kinect Incorporated, Thorton Wilder prepared diagrams that represent input and output screenshots. These diagrams are an example of A) CASE. B) an operational prototype. C) a RFP. D) a nonoperational prototype.
D) a nonoperational prototype.
Walk-throughs are system tests that involve A) managers observing the operation of the system by "walking through" the IT department. B) processing hypothetical data that are designed to identify errors in the system. C) processing copies of real transactions in order to determine whether or not the system meets requirements. D) a thorough review of the procedures and program logic of the system.
D) a thorough review of the procedures and program logic of the system.
On October 15, 2013, a newly installed robotic vacuuming system stopped working. A service technician was called to repair the robots. The technician found that water had been placed into the robot's path, causing it to malfunction. This is an example of dealing with change by A) deterrence. B) projection. C) avoidance. D) aggression.
D) aggression
An effective project development team consists of A) systems analysts. B) accountants. C) users. D) all of the above
D) all of the above
The project committee for ALDI corporation just finished evaluating the design alternatives for a new, organization-wide accounting information system. and has selected a design. Now, the project committee needs to create conceptual design specifications for which of the following elements below? A) output B) data storage C) processing and operations D) all of the above
D) all of the above
Effective AIS training involves A) instruction on new hardware and software. B) orientation to new policies and operations. C) planning and scheduling so it occurs before system testing and conversion. D) All of the above are correct.
D) all of the above are correct
Which of the following controls design considerations will help ensure that all customer inquiries are answered in real-time? A) security B) authorization C) accuracy D) audit trail
D) audit trail
Identify the item below that is not generally part of an implementation plan. A) implementation tasks B) expected completion dates C) cost estimates D) budgeted savings
D) budgeted savings
Identify a key advantage of a business process management system (BPMS) as compared to an event-based system. A) ease of use B) processing speed C) cost D) built in audit trail
D) built in audit trail
A prototype A) is expensive to create and is therefore only created once user needs are well-defined. B) is making an internal and external review of the system to be analyzed, noting that users may not use the existing AIS as intended. C) is typically created during the physical design phase of systems development. D) can be used to help users identify and communicate their system needs.
D) can be used to help users identify and communicate their system needs.
Yasin, a professional in information technology services, received an e-mail from Adil in the Sales Department. The e-mail read: "Yasin, I need you to run that inventory report you prepared for me last month again. Please send it to me by e-mail. Thank you, Adil." What type of report is Adil asking Yasin to provide? A) scheduled report B) special-purpose analysis report C) triggered exception report D) demand report
D) demand report
Identify the element below that is not an objective of the output design phase of the physical systems design stage of the SDLC. A) determining the nature of reports B) determining the timing of reports C) determining the content of reports D) determining the cost of reports
D) determining the cost of reports
Which or the following does not typically cause outsourcing failures? A) lukewarm company buy-in B) blind imitation of competitors C) ill-defined outsourcing agreements D) downsizing
D) downsizing
A Logical model used to gather information about an existing system A) comes only after a physical model of the existing system is created. B) describes how a system actually works, rather than how it should work. C) illustrates how a system functions by describing the flow of documents and computer processes. D) illustrates what is being done, regardless of how that flow is actually accomplished.
D) illustrates what is being done, regardless of how that flow is actually accomplished.
When canned software is used for systems acquisition, the implementation and conversion phase of the SDLC does not A) involve the documentation step. B) require the company to have trained IS personnel. C) require the develop and test software step. D) include A and C above.
D) include A and C above.
The project committee for ALDI corporation is attempting to evaluate design alternatives proposed for a new, organization-wide accounting information system. However, there is a great deal of debate regarding whether source documents, turnaround documents, or source data automation should be utilized in the new system. Which design consideration is most appropriately associated with these alternatives? A) communication channels B) data storage structure C) file organization and access D) input medium
D) input medium
Firms should consider preparing a software prototype if the application A) will be used for a critical function like inventory management. B) automates a structured task. C) can be produced using outside developers. D) inputs and outputs are not clearly defined.
D) inputs and outputs are not clearly defined.
Program design A) spans all five stages of the system development life cycle. B) includes writing computer code. C) includes debugging logic errors. D) is described by all the above.
D) is described by all the above.
Ideally, employees should receive training on a new system A) as soon as possible. B) right after the physical design. C) during implementation planning. D) just before system testing and conversion
D) just before system testing and conversion
The project development committee for Photomat Incorporated is discussing output design alternatives for a new, organization-wide accounting information system. The project development committee has decided that all reports will be printed on paper. However, there is disagreement regarding where the reports should be made available. John wants the sales reports to be printed and stored in the accounting department for greatest security. Monica wants the sales reports to be printed in every department for full disclosure. What output design consideration are John and Monica discussing? A) Use B) Medium C) Format D) Location
D) location
Which of the following aspect of a feasibility study is concerned with human resources? A) technical feasibility B) legal feasibility C) scheduling feasibility D) operational feasibility
D) operational feasibility
Implementing a new system at a branch location before company-wide adoption is called A) direct conversion. B) parallel conversion. C) phase-in conversion. D) pilot conversion.
D) pilot conversion
What of the below is the most time-consuming activity in the physical design stage of the systems development life cycle (SDLC)? A) controls design B) input design C) output design D) program design
D) program design
Identify the form of user resistance that occurs when the new system is blamed for any unpleasant occurrence. A) passive-aggression B) proclivity C) procrastination D) projection
D) projection
Which of the following is not one of the ways data may need to be modified during data conversion? A) resolve data inconsistencies B) validate new files C) identify files to be converted D) remove unnecessary fields from data files
D) remove unnecessary fields from data files
Identify a control commonly used by organizations during the output design phase of the physical systems design stage of developing a new system to avoid expensive time delays later in the SDLC process. A) requiring management to test the system before proceeding B) requiring programmers to alert the project team when they are exceeding their allocated time budgets C) requiring the development team to take time-off so that they do not become fatigued D) requiring users to sign a document stating the output form and content are acceptable
D) requiring users to sign a document stating the output form and content are acceptable
The reasons for ________ are to simplify the decision-making process, reduce errors, provide time savings, and avoid potential disagreements. A) leasing B) outsourcing C) prototyping D) sending out a request for a proposal
D) sending out a request for a proposal
Companies usually accept the project with the ________ when using the payback method to determine a project's economic feasibility. A) longest payback period B) weighted average payback period C) payback period that is equal to the project's economic life D) shortest payback period
D) shortest payback period
Which consideration below is not considered important to output design? A) format B) location C) medium D) source
D) source
A feasibility study should first be performed in the ________ stage of the systems development life cycle. A) conceptual design B) implementation and conversion C) physical design D) system analysis
D) system analysis
Who is responsible for ensuring that the new system will meet the needs of users? A) accountants B) system programmers C) the project development team D) system analysts
D) system analysts
The ________ method of gathering information helps to determine how a system should work. A) interview B) observation C) questionnaire D) system documentation
D) system documentation
________ is the process of installing hardware and software and getting the AIS up and running. A) Conceptual design B) Physical design C) Systems analysis D) Systems implementation
D) systems implementation
Fairfax Corporation uses two systems for revenue cycle transaction processing. One system keeps track of customer sales. The other system keeps track of accounts receivable. Last year, Fairfax Corporation decided to merge the two systems into one so that both functions could be performed in the same system. This is an example of A) competitive advantage. B) technological innovation. C) productivity gains. D) systems integration.
D) systems integration
In which systems analysis step do analysts conduct an extensive study of the present system to gain a thorough understanding of how it works? A) feasibility study B) information needs and requirements C) systems analysis report D) systems survey
D) systems survey
Modeling of the existing system occurs during the ________ phase of systems analysis. A) information needs and system requirements B) feasibility study C) initial investigation D) systems survey
D) systems survey
Identify the system below where development would not likely benefit from treating a prototype. A) decision support systems B) executive information systems C) expert systems D) systems that cross a number of organizational boundaries
D) systems that cross a number of organizational boundaries
Which of the below standards should not be used to evaluate design alternatives in the conceptual systems design stage of the SDLC? A) how well a system meets organizational objectives B) how well a system meets user needs C) the economic feasibility of each alternative D) the amount of time it required to formulate each alternative
D) the amount of time it required to formulate each alternative
Identify the statement below that is not a major reason companies change their information systems. A) in response to changes in user needs B) in response to technological changes C) to gain a competitive advantage D) to take advantage of tax benefits
D) to take advantage of tax benefits
Which of the following is not an appropriate task end users to perform? A) performing statistical analyses B) preparing schedules and lists C) retrieving information from databases D) updating database records
D) updating database records
Which of the following is the final activity in the systems development life cycle? A) monitoring of the system B) ongoing maintenance activities C) preparation of the post-implementation review report D) user acceptance of the post-implementation review report
D) user acceptance of the post-implementation review report
Which of the following control considerations will help ensure that all cash disbursements are made only to legitimate vendors? A) security B) accuracy C) authorization D) validity
D) validity
Step-by-step reviews of procedures or program logic early in the system design that focus on inputs, files, outputs, and data flows are called A) acceptance tests. B) operating tests. C) processing of test transactions. D) walk-throughs.
D) walk-throughs
The first step in developing a prototype emphasizes A) developing a good prototype into a fully functional system. B) speed and low cost rather than efficiency of operation. C) that users identify changes to be made in an iterative process. D) what output should be produced rather than how it should be produced.
D) what output should be produced rather than how it should be produced.
True or False: Business process management (BPM) evolved from business process reengineering (BPR) because BPR had such a high success rate that firms wanted to expand it to cover all aspects of a firm's business process operations.
False
True or False: It is more efficient to enter data on paper, then enter the data into the system compared to requiring users to enter data directly into the system without using a paper source document.
False
True or False: The IT department should be given control of end-user computing (EUC).
False
True or False: Although most systems are moving away from using paper documents, form design is still an important consideration in system development.
True
True or False: End-user computing can eliminate many of the analyst-programmer communication problems associated with the traditional program development.
True
True or False: External parties may need to participate in an organization's systems development and analysis process.
True
True or False: If developers took the time to find and correct every program flaw, they would risk not getting the system completed on time.
True
When a systems vendor provides both the software and hardware needed to run a system as a package, this is known as A) a turnkey system. B) cloud computing. C) an application service package. D) canned software.
a) a turnkey system
It is most difficult to quantify ________ when assessing economic feasibility. A) benefits B) costs C) the payback period D) costs, benefits, and the payback period
a) benefits
Identify the behavioral problem below that arises due to users receiving an insufficient explanation of why a system must be changed. A) communication B) natural resistance to change C) the manner in which the change is introduced D) top management support of change
a) communication
When an organization seeks to modify canned software, it is best when ________ because unauthorized modifications may make the program unreliable. A) the vendor modifies the software B) a firm changes its business processes, not the software C) only programmers with software experience modify the software D) all of the above
a) the vendor modifies the software
Which factor is not investigated during the post-implementation review? A) accuracy B) benefits C) completion D) costs
c) completion
Who should communicate frequently with users and hold regular meetings to consider ideas and discuss progress so there are no surprises upon project completion? A) information systems steering committee B) management C) project development team D) accountants
c) project development team
Who is responsible for preparing the specifications used to create or revise system programs? A) management B) system programmers C) systems analysts D) accountants
c) systems analysts
In which tool is a prioritized list of projects contained? A) project development plan B) implementation plan C) the master plan D) all of the above
c) the master plan
Estimating future cash flows and discounting them back to the present is part of which capital budgeting technique? A) the future value method B) the internal rate of return C) the net present value method D) the payback method
c) the net present value method
