Exam #3 (Chapters 11-15)

Which of the following is an example of a good leader in the context of the business field?

A person who can influence others

Which of the following financial documents shows a listing of all the organization's assets and liabilities at a given point in time?

Balance sheet

Which of the following is a weakness associated with budgeting?

Budgets can limit innovation and change.

Which of the following is true of organizational control?

Control can help an organization adapt to environmental change.

A form of leadership that uses interpersonal attraction that inspires supports and acceptance is called autocratic leadership.

False

In communications, noise only relates to background sounds on a bad telephone or cell phone call.

False

Monitoring the administrative ration to make sure staff expenses do not become excessive is an example of operations control.

False

Which of the following factors tends to increase group cohesiveness?

Intergroup competition

Which of the following is true of computer-integrated manufacturing (CIM)?

It is a powerful management control tool.

According to the video on non-verbal communications, what percentage of communication is non-verbal?

Over 70%

________ layouts are used in operations settings that create or process a variety of products.

Process

The first principal of the Orpheus Process is ________.

Put power in the hands of the people doing the work.

______ control is the form of operations control that tends to be used most often.

Screening

Which one of the following is NOT a basic decisions required during the design of operations systems?

Service operations

______ is the process of managing operations control, resource acquisitions and purchasing, and inventory to improve overall efficiency and effectiveness.

Supply-chain management

Following the accidental release of a batch of phones that failed screening control, a manufacturer of mobile phones replaces all such phones at no cost to the user--even taking care of shipping and delivery. Which step in the control process does this example represent?

Taking corrective action

In the United States, which of the following steps did the manufacturing companies take to recover from the long period of decline?

They modernized their plants.

As stated in the conflict video, skilled managers use the technique of preparing their teams for conflict prior to the team experiencing conflict.

True

Control is an essential function of management in every organization.

True

Depending on the culture or situation, prolonged eye contact could mean aggression or romantic interest.

True

Information that is timely, accurate, complete and relevant is known as useful information.

True

Intrarole conflict results from discrepancy between the role requirements and the individual's personal values, attitudes, and needs.

True

Simon Sinek says that people buy products in which they believe.

True

The basic premise of situational leadership models is that the leader uses the appropriate behavior from situation to situation.

True

The dimension of quality that refers to a measure of product life is called its durability.

True

Management that has a low concern for production and a high concern for people is known as ___________ management.

country club management

In a common political behavior, offering someone something in exchange for support is known as

creation of an obligation

A leader that gives guidance, and tells subordinates what is expected of them is a __________ leader.

directive

The process of sending a message in such a way that the message intended is as close in the meaning as possible to the message received is known as _____________.

effective communication

The first step in the control process is:

establishing control standards.

Simon Sinek says that successful leaders communicate ________.

from the inside out

Communication amongst peers is called __________ communication.

horizonal

A consulting firm calculates an efficiency index for each of its consultant by dividing each consultant's total hours of work by the number of billable hours. This is a measure of _______ productivity.

individual

A(n) _________ leader is likely to be a person capable of carrying out both task specialist and socioemotional roles effectively.

informal

In organizations, sales forecasting, economic forecasting, and environmental analysis are examples of the control of _______ resources.

information

Matt, Linda, and Troy usually meet during their lunch break to discuss the latest research in biomedicine. This is an example of a(n):

interest group

Emily thinks Alex is a narcissist who only wants to talk about himself, and therefore tries to avoid him. They have:

interpersonal conflict

All of the following are forms of non-verbal communication except __________.

noise

During the _____ stage of group development, group members begin to recognize and accept their roles, and understand the roles of other members.

norming

The total set of managerial activities an organization uses to transform resource inputs into products and services is called ______.

operations management

The ability to effect the behavior of others is called __________.

power

At Gore Associates Inc., groups are formed based on project requirements. They consist of people with a variety of skills and include workers from the R&D, manufacturing, sales, and operations departments. The groups disband once their specific projects are complete. These groups are called __________.

problem-solving teams

Just-in-time method helps an organization control its _____.

raw materials inventory.

Power that is based on charisma, imitation or identification is known as _________ power.

referent

A state university develops a budget that shows its projected income from sources that include government funding, tuition fees, alumni contributions, and research grants. This is an example of a(n) _________ budget.

revenue

In group role structure, the ________ role comprises the messages and cues that group members use to communicate their expectations to another member.

sent

Recent research suggests that the grapevine is _________.

surprisingly accurate when the information is based on fact other than speculation

Which of the following is the most centralized form of network communications?

the wheel

Individual barriers to communicate include ________.

when minds are already made up

The standards of behavior that a group accepts for and expects of its members are called norms.

True