exam 3 org business

Which of the following communication channels is most effective when the sender wants to persuade the receiver?

a personal face-to-face meeting with the receiver

Management by walking around (MBWA) refers to

a practice in which executives get out of their offices and learn from others in the organization through casual face-to-face dialogue.

During the ________ stage of team development, team members shift their attention away from task orientation to a relationship focus.

adjourning

Jake slams his finger while closing a cabinet drawer. Mandy winces and shakes her hand. This is an example of

emotional contagion.

Which of the following fundamental drives is highly influenced by effective communication?

the drive to bond

Although there are many forms of brainwriting, what is the one common feature that each form has?

Individuals write down their ideas.

Which of the following is an advantage associated with using written communication channels in persuading people?

It is better in presenting technical details.

Which of the following statements is TRUE about communication within a corporate organization?

It is important in the decision-making process.

Which of the following statements is TRUE about email?

It is usually inappropriate for ambiguous and novel situations.

Which of the following is TRUE about calculus-based trust?

It offers the lowest potential trust in organizations.

Which of the following generally occurs during the storming stage of team development?

Members try to establish norms of appropriate behavior and performance standards.

Which of the following should corporate leaders do with the organizational grapevine?

Use the grapevine as a signal of employee anxiety and view it as a valid competitor to the company's formal communication system.

In organizational communication, "flaming" generally refers to

an emotionally charged email that communicates strong negative emotions.

"Faultlines" are more likely to occur when teams

are diverse.

How do norms affect the behavior of group members?

disband the group and replace it with people having more favorable norms.

Shantal recently went to a communication workshop to improve her workplace performance. She learned that in effective communication she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and, finally, respond effectively to the speaker. She learned techniques regarding maintaining eye contact and sending back channel signals to show interest. The skills that Shantal learned regarding empathizing with the speaker and organizing information will help her specifically in ________ the message.

evaluating

Which of the following communication channels has the lowest media richness?

financial statement

According to the communication model, which of the following represents the first three steps in sequence?

form message, encode message, and transmit message

Self-directed teams

have substantial autonomy over the execution of a task.

In the context of communication barrier, ________ refers to specialized words and phrases for specific occupations or groups that are used in communication.

jargon

The drive to bond and the dynamics of social identity theory both explain why people

join informal groups.

Edgar works on a team with four other accounting professionals within a company's accounting department. Edgar doesn't particularly agree with some of his teammates' ideas, such as leaving work early and taking long lunches. However, he works comfortably with the group because they possess top-notch accounting skills and have never let him down while working on a project together. What foundation of trust does Edgar have in this team?

knowledge-based

A central feature of the communication model is the channel, also called the ________, through which information is transmitted.

medium

Keeping the team size sufficiently small and designing tasks such that each team member's contribution is more noticeable are some of the ways to

minimize social loafing.

In the context of the communication process model, ________ refers to the psychological, social, and structural barriers that distort and obscure the sender's intended message.

noise

Ilona is a new employee at a leading IT firm. Within a few weeks, she learns that a large number of emails flood her inbox on a daily basis. She redirects emails of no significance to a junk folder. This act of redirecting emails to a folder in order to reduce information overload is an example of

omitting.

High team efficacy can cause team members to be ________ their decisions.

overconfident about

In the communication process, filtering occurs when

people communicate mainly positive information about themselves by screening out negative information.

Sofia works for Galaxy Manufacturing Inc., where her team shares a machine and materials with another team that works a different shift. Each team is responsible for ensuring that the machine is in working order and the work area is fully stocked before handing it over to the other team at shift change. While working, Sofia begins the manufacturing process, and then passes her work along to her teammate, Amanda, to complete the next step of the process. After this, Amanda passes it along to Nick to complete the process. The two teams sharing a work space and machine is known as

pooled interdependence.

Brainstorming requires team members to

provide as many ideas as possible.

Employees with ________ interdependence, in which work output is exchanged back and forth among individuals, should be organized into teams to facilitate coordination in their interwoven relationship.

reciprocal

Active listeners can improve their responding by

rephrasing the speaker's ideas at appropriate breaks.

In team dynamics, process losses are best described as

resources expended on team development and maintenance.

Which of the following types of task interdependence exists among production employees working on assembly lines?

sequential interdependence

Sofia works for a Galaxy Manufacturing Inc., where her team shares a machine and materials with another team that works a different shift. Each team is responsible for ensuring that the machine is in working order and the work area is fully stocked before handing it over to the other team at shift change. While working, Sofia begins the manufacturing process, and then passes her work along to her teammate, Amanda, to complete the next step of the process. After this, Amanda passes it along to Nick to complete the process. The way Sofia's team functions is known as

sequential interdependence.

Which of the following has the same meaning around the world?

smiling

Synergie Inc. formed a team to improve revenues for its service stations along major highways in Malaysia. This team, which included a service station manager, a truck driver, and four or five marketing executives, disbanded after it had reviewed the Malaysian service stations and submitted a business plan. This team is called a(n)

task force team.

A task force refers to any

temporary team formed to solve a problem, realize an opportunity, or design a product or service.

The senior management at a leading global corporation has decided to promote a considerable number of its employees. Since its employees are spread all over the world, the top management is struggling to find an appropriate method to announce these promotions. They are keen on capturing and gauging the emotional joy and delight on the faces of those promoted. In such a case, which of the following would be the most appropriate method in announcing the promotions?

videoconferencing