Exam 3 Prep - Ch 9, 10, 14, & 16 - MGMT 330

The question "What was the best idea you ever sold to a boss or coworker?" would be used in a(n)

behavioral-description interview.

Learning to listen and resisting defensiveness are steps toward becoming

better at receiving feedback.

A ________ is a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways.

change agent

Amaia has been very careful to work with her team to finalize next year's goals. She has taken the process seriously and now wants to make sure that others do their part. Amaia is insisting that all employees follow instructions fully and completely. Amaia seems to be exhibiting the

controlling function because she is concerned with seeing that the right things happen at the right time.

Before setting the objectives of L&D, managers should

determine the needs or skill gaps that need to be improved.

The organizational development (OD) process has three steps: ________, accompanied by feedback.

diagnosis, intervention, and evaluation

The leader-member exchange (LMX) model of leadership posits that

each relationship between leaders and followers is distinctive.

Profit-sharing plans, commissions, bonuses, and stock options are examples of

incentives.

As CEO of a successful tech start-up, Ricardo likely understands that ________ hinges on taking risks and can result in failure.

innovation

In the ________ stage of Kurt Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.

unfreezing

The two core principles of TQM are

uniform focus on delivering customer value and continuous improvement of work processes.

When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. This means the hiring manager used ________ interviews.

unstructured

When there is a climate of mistrust, employees

are less likely to accept change.

Applications, résumés, interviews, and employment tests are all ________ tools.

selection

Employers must consider an employment test's ________, meaning whether or not it measures what it purports to measure.

validity

A budget is a formal financial

projection.

The PDCA cycle is part of

Deming management.

Workers who face discrimination in their jobs in the United States can file a complaint with the

Equal Employment Opportunity Commission.

Yasuf works as a certified nursing assistant (CNA) for his county's human development center. Because the center needs multiple CNAs working at all times, Yasuf frequently earns overtime pay by working more than 40 hours in a week. Overtime protections were established by the

Fair Labor Standards Act.

________ focuses on problem solving and performance improvement, or speed with excellence, of a well-defined project.

Lean Six Sigma

A cynical leader who believes the ends justify the means and has no qualms about manipulating people should be described as having the trait of

Machiavellianism.

________ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves.

Servant

________ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Performance management

________ power, which all managers have, is power that results from a managers' authority to offer praise and pay raises, even promotions to their subordinates.

Reward

________ is the last step in the control process.

Take corrective action if necessary

When you become a manager, what should you remember about the behavioral approaches to leadership?

To be an effective leader, behaviors should be selected that match the situation.

________ leadership focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.

Transactional

________ leadership helps employees pursue organizational goals over self-interests.

Transformational

________ is the intervention phase of the OD process.

Treatment

Control helps an organization

detect opportunities.

When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is implementing a(n) ________ change.

innovative

Baran wants to begin drug testing applicants before he hires them to work for his hotel. Which of the following is true and sound advice for Baran?

Baran should test every applicant in the pool or none at all.

As a leader, Ervan mentors new employees, encourages socialization, and worries more about building trust than building profits. Ervan is probably a ________ leader.

employee-centered

Medical knowledge possessed by doctors results in their ________ power.

expert

Although they may be subtle, when considering forces for change, job dissatisfaction, absenteeism, and low productivity represent

human resources concerns.

Employees value high self-awareness, appreciation of others, and openness to feedback which are characteristics of a ________ leader.

humble

A company that works to create a culture that encourages rank-and-file employees to make suggestions, question the status quo, and also measure employee growth, is developing which perspective of the balanced scorecard?

innovation and learning perspective

Supportive, value-based, and work facilitation are examples of the ________ element in House's revised path-goal leadership model.

leader behaviors

Much to the chagrin of established firms, one clear supertrend is that products and services must get to market faster because

more competitors are offering targeted products.

In the ________ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them.

path-goal

Which of the following is most often used to influence others?

rational persuasion

A Deloitte Insights survey found that companies are using AI to

reduce errors and defects, increase productivity, and enhance supply chain management.

Kylie has been practicing repeating phrases such as, "I know I don't wear the latest fashions, but I am comfortable. Surely others feel like I do." Her boss has also told her to consider meditation as it can help her practice these

self-affirmations.

The essence of ________ is that organizational culture, structure, and HR practices must align to achieve the company's strategies.

strategic human resource management

Managers use ________ to visualize how strategic goals relate to one another and to overall firm success.

strategic maps

Resistance to organizational change is considered to be the interaction of three causes: employee characteristics, change agent characteristics, and

the change agent-employee relationship.

To explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages. Choose the correct three.

unfreeze, change, and refreeze