Exam2 Chap 6-10

Anne likes to keep her boss happy by laughing out loud at all his funny remarks. She also keeps complimenting him on his people skills, even when he doesn't do a fair job. In the context of influence tactics, Anne is attempting _____. a. co-opting b. joking c. debasement d. ingratiation

d. ingratiation

The creative team of an advertisement agency is located in both Mumbai and Kolkata. Therefore, welcome notes, congratulatory notes, and team productivity reports are mostly communicated through emails. On critical issues, web-conferences are organized. The type of leadership practiced in this team is an example of _____. a) hands-on Leadership b) debasement c) e-leadership d) resistance

c) e-leadership

Which of the following is true about the leadership skills and behaviors associated with the expectancy theory of motivation? a. Keep the information about the link between performances and rewards a secret. b. Always make generic goals, as this will reduce the stress level within a team. c. Train and encourage people so that they perform the required tasks well. d. Aim for performance targets that cannot be attained easily.

c. Train and encourage people so that they perform the required tasks well.

In a group of ten, four members are given the responsibility of delegating work to the rest of the group members, in addition to their existing responsibilities. They receive a higher degree of warmth and encouragement as compared to the rest of the group members. In this case, which of the following statements is true? a) The four members who have the added responsibility form the in-group b) The members who receive the delegated work form the in-group c) This case is an example in which the manager uses electronic brainstorming techniques. d) This case is an example in which the manager displays the technique of upward appeal.

a) The four members who have the added responsibility form the in-group

After suffering a loss in revenue, the accounting department of a large firm gains importance in determining critical financial policies for the upcoming year. This is best classified as power stemming from _____. a) managing critical problems b) ownership c) capitalizing on opportunity d) being close to power

a) managing critical problems

In an attempt to increase the productivity of his team members, Ronald, the team manager, decides to organize a paintball session at a commercial venue close to company premises. This team-building activity is an example of a(n)_____. a) outdoor training program b) virtual team-building technique c) coalition formation technique d) on-the-job orientation program

a) outdoor training program

In the context of influence outcomes, identify the sequence of influence outcomes from the most successful to the least successful. a. Commitment, compliance, resistance b. Resistance, commitment, compliance c. Resistance, compliance, commitment d. Compliance, resistance, commitment

a. Commitment, compliance, resistance

Sadie hires a new manager. In a couple of weeks, she receives reports that the new manager often plays favorites and does not act in a trustworthy manner. However, since Sadie was the one to hire the new manager, she overlooks these flaws because acknowledging them would reflect that she made a hiring mistake. In this scenario, the factor highlighted in Sadie's behaviour is _____. a. her integrity b. her post-conventional level of moral development c. a sense of entitlement d. motivated blindness

d. motivated blindness

Which of the following is true of social responsibility? a. Company leaders should work with suppliers to improve physical and mental working conditions. b. Company leaders should focus on receiving external rewards and avoiding punishment. c. Company leaders should have a level of moral development that makes them to just look good. d. Company leaders should impose severe penalties on whistleblowers in order to remain ethical.

a. Company leaders should work with suppliers to improve physical and mental working conditions.

Craig requires his subordinates to be on time in the office, preferably before 10 AM in the morning. However, he arrives for work at 11 AM on most days. In this scenario, which of the following influence tactics does Craig specifically violate? a. Leading by example b. Exchanging favors c. Upward appeal d. Co-opting antagonists

a. Leading by example

Joey wants his entry-level employees to feel that they can act independently and make decisions to help in the firm's growth. However, Joey is aware that some empowering activities can actually create dysfunction. Which of the following activities should Joey allow his entry-level employees to engage in independently? a) He should provide ample work-related information to all his employees b) He should permit the entry-level employees to make downsizing decisions c) He should allow the entry-level employees to set their own wages d) He should avoid delegating his work and discourage middle managers from delegating as well

***a) He should provide ample work-related information to all his employees

Rohan, a retail store manager, is under pressure from his supervisor to double the sales in his store. Rohan wishes to be honest and straightforward, but he is worried that some of the employees might not accept the extra work. Which of the following approaches should Rohan choose when addressing his store's employees? Check all that apply. He should explain to them that boosting the sales figures will directly increase their rewards. a) He should request his supervisor to directly address them. b) He should inform them that employees who do not put in unpaid overtime will not be considered for promotion. c) He should subtly hint that only those employees who boost their sales figures will receive paid vacations. d) He should explain to them that boosting the sales figures will directly increase their rewards.

a) He should request his supervisor to directly address them. d) He should explain to them that boosting the sales figures will directly increase their rewards.

Which of the following is a specific form of assistance provided by executive coaches? a. Giving advice about career management to the teammates b. Helping corporate stars maintain their performance levels c. Counselling the leader on his personal matters d. Making generic suggestions about self-promotion

a. Giving advice about career management to the teammates

Which of the following is a characteristic of authentic leaders? a. They tend to lay off valuable employees to reduce payroll costs. b. They have a deep commitment to their growth and also that of other stakeholders. c. They focus on the intent of an action rather than on the action itself. d. They are primarily concerned with receiving external rewards and avoiding punishment

b. They have a deep commitment to their growth and also that of other stakeholders.

A management trainee at an organization with a pyramid structure is unhappy with the way he is treated by his immediate supervisor. Instead of discussing this privately with his supervisor, he complains directly to the senior manager. What is the type of political blunder committed here? a) Criticizing the boss in a public forum b) Failing to display loyalty c) Bypassing the boss d) Being tactless

c) Bypassing the boss

Which of the following is a reason delegation is considered narrower than empowerment? a) It involves less checking on subordinates than empowerment b) It covers a mental set about assuming more responsibility c) It deals with a specific task d) It is not motivational

c) It deals with a specific task

Which of the following statements is true of ingratiation? a. It is the most successful outcome of an influence tactic. b. It is a completely honest and essentially ethical influence tactic. c. It can be directed upward as well as downward. d. It is the least successful outcome of an influence tactic.

c. It can be directed upward as well as downward.

Francis, a customer service executive, always greets his customers courteously and tries to make them as comfortable as possible. Which ethical leadership behavior is Francis exhibiting? a. Paying attention to all stakeholders b. Building community c. Respect for an individual d. Integrity in dealing with others

c. Respect for an individual

In the context of coaching skills and techniques, rephrasing and summarizing effectively what the group member says is primarily associated with: a. helping remove obstacles. b. giving some gentle advice. c. reflecting content or meaning. d. giving emotional support.

c. reflecting content or meaning.

Adrian has the option of using two influence tactics, rational persuasion and upward appeal. One of the tactics is a low-cost, low-risk tactic, while the other carries both higher cost and risk. In the context of influence tactics, which of the following statements is most likely to be true? a. The risk associated with influence tactics does not affect the order in which the influence agent chooses a set of strategies. b. The cost associated with influence tactics does not affect the order in which the influence agent chooses a set of strategies. c. Adrian is most likely to choose upward appeal as it is easier and carries no risk. d. Adrian is most likely to begin with rational persuasion.

d. Adrian is most likely to begin with rational persuasion.

In the context of appealing to the pride of employees, which of the following statements is true? a. Appealing to an employee's pride and recognition are two mutually exclusive acts of motivation. b. Pride in one's accomplishments is a major extrinsic motivator. c. A key tactic for the manager is to set his or her compass on money. d. Workers can experience pride in relation to recognition symbols.

d. Workers can experience pride in relation to recognition symbols.

Michelle, an auditor, firmly believes in honesty and always presents the real findings of auditing processes assigned to her. She continues to be honest despite pressures from her superiors to manipulate results. Which ethical characteristic does Michelle possess? a. Capability b. Entitlement c. Integrity d. Rationalization

c. Integrity

Janet works for a non-profit organization that provides educational resources to students from underprivileged backgrounds. She initiates a mentoring program as she believes it will improve the students' chances of graduating school. The dimension of empowerment highlighted in this scenario is _____. a) Impact b) Self-Efficacy c) Internal Commitment d) Self-determination

a) Impact

_____ includes behaviors directed at enhancing one's image by drawing attention to oneself. a) Impression management b) Being politically correct c) Displaying loyalty d) Accepting reasonable changes

a) Impression management

In the context of the expectancy theory, which of the following statements made by a group member reflects expectancy? a. I hope to achieve the goal assigned, so that I get an incentive hike immediately. b. I am 60 percent sure that I will be successful in achieving the task. c. I hope to achieve the goal assigned, so that I get a promotion in the long run. d. I hope to do my best, so that the performance of the team is enhanced.

b. I am 60 percent sure that I will be successful in achieving the task.

Mariam is an intelligent and compassionate leader. Elizabeth, on the other hand is a dominant and manipulative leader. However, both Mariam and Elizabeth have managed to attain equal results and productivities with their teams. In this context, who has a better chance of winning their respective subordinates' approval? a. Elizabeth has a better chance because she is stronger and stricter with the subordinates. b. Both Mariam and Elizabeth are not considered because theories suggest that female leaders are not successful in the long run. c. Mariam has a better chance because she has the desired characteristics as per the leadership prototype. d. Both Mariam and Elizabeth have an equal chance because both of them have been successful in maintaining productivity.

c. Mariam has a better chance because she has the desired characteristics as per the leadership prototype.

Roberto demonstrates the desired behavior expected from his group members when a client visit takes place. In the context of coaching skills and techniques, he is: a. listening actively. b. helping remove obstacles. c. modeling the desired performance. d. giving specific feedback.

c. modeling the desired performance.

George, a senior manager in a company, appears to be fair and reasonable when deciding on salary increases and bonuses for his employees. He tries to create an impression of being a good leader who cares for his employees. Which level of moral development is shown by George in the given example? a. Post-conventional level b. Nonconventional level c. Preconventional level d. Conventional level

d. Conventional level

In order to reduce cell phone usage in the office, a manager plans to send out a memo to all the employees. Which of the following statements should the manager use in the memo in order to be considered politically correct? a) Employees found using cell phones on the work floor will be suspended for a period of five days without pay b) We request our employees to refrain from using cell phones on the work floor c) Strict action will be taken against those who are found using cell phones on the work floor. d) Cell phone usage during work hours will attract a penalty of 10 percent of the employee's net salary

***b) We request our employees to refrain from using cell phones on the work floor

Jacob, in an effort to influence his team members toward better productivity, opts for the following dialogue: "Either improve your productivity, or prepare for your exit interview." In this case, which of the following influence tactics does Jacob follow? a. Good-natured joking or kidding b. Leading by example c. Exerting undue pressure d. Gentle manipulation of subordinat

c. Exerting undue pressure

Tilsiter Inc., a highly profitable industrial group with a large number of businesses, decides to start wastewater treatment plants in various locations as part of its social responsibility initiatives. The firm's management feels that this initiative would be highly profitable and also generate many employment opportunities. The given scenario illustrates the concept of _____. a. preconventional development b. rationalization c. entitlement d. virtuous circle

d. virtuous circle

_____ is the most likely factor that explains why some people who attain power act out of self-interest, whereas others with power act in the interest of others. a) Moral identity b) Workplace morality c) Rule-based decision making d) Moral policing

a) Moral identity

Which of the following is true of organization structures that foster teamwork? a) useful tactic for facilitating communication is to establish a shared physical facility b) Group cohesiveness is fostered when team members are in different locations c) People who spend most of their time in private offices or cubicles are more likely to interact. d) Frequent interaction leads to excessive camaraderie which brings down team productivity

a) useful tactic for facilitating communication is to establish a shared physical facility

If their respective teams perform above the set standard, Lindsay plans to provide a 2 percent increase in the salary of her subordinates, while Annette plans to increase it by 40 percent. In the context of the expectancy theory, how would the differences in increase affect both the teams? a. Annette's team would perform better when compared to Lindsay's team, as the percentage increase in salary is more. b. Both the teams would perform poorly, as a percentage increase in salary increases the stress factor among both the teams. c. Both the teams would perform equally well, as the percentage change in salary increase does not make a difference, as long as there is a salary hike. d. Lindsay's team would perform better when compared to Annette's team, as Annette's teammates are less pressurized.

a. Annette's team would perform better when compared to Lindsay's team, as the percentage increase in salary is more.

In the context of the goal theory, which of the following statements is true? a. Group members must accept the goals, so that they improve their performance. b. Generic goals lead to a higher performance. c. Specific goals lead to a lower performance. d. Goal difficulty is independent of the team's performance

a. Group members must accept the goals, so that they improve their performance.

Which of the following is true of developing an ethical mind? a. It begins with the belief that retaining an ethical compass is essential to the health of an organization. b. It requires a leader to focus on receiving external rewards and avoiding punishment. c. It requires employees to report wrongdoings of organizations to government officials to remain ethical. d. It involves focusing on the intent of an action rather than on the action itself.

a. It begins with the belief that retaining an ethical compass is essential to the health of an organization

Which of the following techniques of gaining power is most likely to be considered devious? a) Flattering others sensibly b) Setting a person up for failure c) Focusing on impression management d) Criticizing one's subordinates in private

b) Setting a person up for failure

Which of the following is a case of open-book management? a) Using collaborative technology to enhance teamwork among the employees b) Workers of a company sharing strategic and financial information as well as responsibility c) Executives of a company being offered flexi time and work from home provisions d) Occasional celebrations in the company to mark milestones such as first-time activities

b) Workers of a company sharing strategic and financial information as well as responsibility

Which of the following is true of leader political support? a) It refers to a basic idea of self-leadership in political acts that implies all organizational members are capable of leading themselves at least to some extent. b) It refers to the concept of political leaders infusing a sense of having a choice in individuals in initiating and regulating political actions. c) It refers to political acts and influence behaviors performed by leaders to provide followers with valuable resources to advance individual, group, or organizational objectives. d) It refers to leaders delegating work to the subordinates in order to give group members a chance to develop their skills and demonstrate their competence.

c) It refers to political acts and influence behaviors performed by leaders to provide followers with valuable resources to advance individual, group, or organizational objectives

If leaders wish to develop a norm of teamwork based on the cooperation theory, which of the following should they do? a) Leaders should emphasize words like subordinates and employees and de-emphasize words like team members or teammates b) Leaders should not explicitly state the desirability of teamwork on a regular basis as this will lead to undue pressure on subordinates c) Leaders should work with the group to establish a code of conduct that all members of the group or team agree to follow d) Leaders should encourage informal and open behavior toward team members so as to eliminate excessive politeness

c) Leaders should work with the group to establish a code of conduct that all members of the group or team agree to follow

Which of the following is true of a pyramid-shaped organization structure? a) The competition for power becomes less intense as the number of levels in a pyramid decreases b) Empowerment is sufficient to satisfy the quest to hold a formal position of power c) The bottom of the pyramid wields substantial power in taking important decisions d) Each successive layer wields less power than the layer above

d) Each successive layer wields less power than the layer above

When a manager uses manipulative techniques like deception and bluffing, it is best associated with _____. a. co-opting antagonists b. Machiavellianism c. upward appeal d. Joking

b. Machiavellianism

Which of the following examples illustrates whistleblowing? a. Jacob reports questionable accounting practices in his company to a government officer. b. Winston adheres to his principles and beliefs irrespective of pressures from his superiors. c. Nancy always thinks about how she can do the best for all her colleagues and society in general. d. Angela feels that she is eligible to use company resources for personal purposes because of her seniority

a. Jacob reports questionable accounting practices in his company to a government officer.

Alina coaches a team of 12. She restricts herself to giving instructions about the required knowledge and skills to the team members. The team members have expressed a need for Alina to be more open and personal in her approach. In the context of the fallacies about coaching, Alina fears: a. she would be in danger of getting into psychotherapy if she goes beyond what she does. b. her effectiveness as a coach would come down if she does not concentrate on the basic skills and knowledge. c. she would be expelled from the position of a coach if she builds personal relationships with the team members. d. her teammates do not require instructions which are beyond professional skills and knowledge.

a. she would be in danger of getting into psychotherapy if she goes beyond what she does.

A former government official is hired as the Chief Operating Officer by a private company that has a considerable government dealings. In this case, the government official hired has considerable power because he _____. a) has a compelling vision b) controls vital information c) has developed power contacts d) makes a quick showing

b) controls vital information

Ted believes in delegating critical responsibilities to efficient members of his team irrespective of their positions. He also feels that if situations demand, the team members should be equipped to challenge the leader. Based on this information, Ted's belief is in agreement with the concept of _____. a) co-opting antagonists b) power sharing c) hands-on leadership d) ingratiating superiors

b) power sharing

The marketing manager of an organization decides to have an open conversation with his team members on the influence of cost efficient digital marketing on the sales revenue. The manager does this to include team member contributions before implementing a final action plan. In the context of leader actions that foster teamwork, this is an example of _____. a) leading by example b) using a consensus leadership style c) co-opting antagonists d) emphasizing pride in being outstanding

b) using a consensus leadership style

Adrian, the owner of a food product export company, has to rebuild the image of the company because of unethical practices by some senior employees. These activities resulted in huge layoffs and loss of customers for the company. The trust of shareholders also deteriorated. What steps can Adrian take to make his company ethically and socially responsible? Check all that apply. a. Impose penalties on whistleblowers. b. Create a pleasant workplace. c. Have training sessions on ethical and social behaviors. d. Engage in social entrepreneurship.

b. Create a pleasant workplace. c. Have training sessions on ethical and social behaviors. d. Engage in social entrepreneurship.

During a face-to-face feedback session with his teammates, Kevin finds that they were more inclined toward long term goals than an immediate reward for performance. In the context of the expectancy theory, Kevin's teammates primarily focus on _____. a. self-efficacy b. expectancies c. instrumentality d. second-level outcomes

b. expectancies

Alan, the human resource manager of an organization, has tried to foster teamwork among the employees by adopting a series of actions like establishing a climate of trust and developing group emotional intelligence. However, Alan feels these in-house techniques are not fully efficient in instilling teamwork. In this situation, which of the following approaches should Alan adopt next? a) Blend representatives from the domestic company and foreign nationals on the team b) Closely monitor most aspects of group activities c) Organize a cooking workshop for the employees at a nearby restaurant d) Use collaborative software like electronic groupware that fosters collaboration and teamwork

c) Organize a cooking workshop for the employees at a nearby restaurant

Which of the following statements is true of motivational use of recognition and praise? a. Recognition should be independent of personal goals of employees. b. Employees should be continuously praised, so that they feel competent against each other. c. Meritorious behavior of teammates should be informed to others. d. Uniformity has to be maintained regarding the type of praise given to employees

c. Meritorious behavior of teammates should be informed to others.

Ryan puts forth the team policy of a 50 percent salary hike if his team members are successful in achieving the target. During the previous financial year, the team policy was to encourage team members to put in their best efforts, and to reward them based on their performance. In the context of the expectancy theory and the goal theory, Ryan's team would: a. perform poorly, as linking rewards with performance leads to added stress among the team members which will negatively affect their performance. b. perform the same as that of the previous financial year, as rewards and performance levels are independent. c. perform better than the previous financial year, as the rewards are larger, and their performance is linked to rewards. d. perform poorly first, and then increase their performance, as at a later stage, they realize the worth of the rewards they will obtain.

c. perform better than the previous financial year, as the rewards are larger, and their performance is linked to rewards.

An advantage of practicing high corporate social responsibility is _____. a. its encouragement of the practice of entitlement b. the focus on rationalization to reduce unethical activities c. the ability to attract high-quality employees d. its practice of punishing whistleblowers

c. the ability to attract high-quality employees

Which of the following is a key role of a leader in a team-based organization? a) Controlling the team's capabilities b) Micromanaging to ensure team members devote their attention to low-value work c) Ensuring that the team members' performance remains constant throughout their careers d) Enabling and empowering group members to accomplish their work

d) Enabling and empowering group members to accomplish their work

Jaime leads and coordinates the activities of the finance, marketing, and operations teams of her organization. In this case, Jaime exhibits _____. a) authoritarian leadership b) libertarian leadership c) hands-on leadership d) intergroup leadership

d) intergroup leadership

While building a virtual team, a leader must ensure that: a) diversity in the team is minimized as it will lead to misunderstandings b) there is minimum external visibility of the team as visibility will affect confidentiality c) team progress is rarely monitored as it will increase the level of stress among the team members d) trust is established and maintained through the use of communication technology

d) trust is established and maintained through the use of communication technology

Which of the following is an example of personal magnetism? a. A leader building personal relationships with his subordinates b. A leader underestimating his skills before the subordinates c. A leader ingratiating his superiors d. A leader being captivating, charming, and charismatic

d. A leader being captivating, charming, and charismatic

Which of the following is the most likely behavior of a leader who attempts to make a personal appeal? a. Offering a gift to a subordinate if the subordinate successfully completes the assigned task b. Making an inspiring speech about work ethics to arouse enthusiasm in a subordinate c. Offering to do a specific task in return if a subordinate performs well at the assigned task d. Emphasizing the bond of friendship with a subordinate while asking him to do a task

d. Emphasizing the bond of friendship with a subordinate while asking him to do a task

Which of the following is true of apprising? a. It involves the supervisor carrying out the subordinates' roles. b. It is a neutral strategy to bring in outcomes from influence agents. c. It is synonymous with debasement. d. It is an ethical and honest influence tactic

d. It is an ethical and honest influence tactic

Craig, a businessman, obtains confidential information on one of his rival companies. The information, if misused, could possibly destroy his rivals. Craig considers what he would advise his son if he was in a similar situation. In the given scenario, Craig's question is based on the _____. a. universalist principle of disclosure b. utilitarian notion of doing good to the greatest number of people c. principle of rationalization d. deontological principle of reversibility

d. deontological principle of reversibility