Eye hi goodbye

You are headed to break and a guest stops you asking for assistance. What do you do? 7 steps

1) Make eye contact 2) Greet the guest 3) Find our what the guest needs 4) Radio or call for assistance, if able 5) Wait for assistance to come/introduce the guest/give the department comment 6) Notify your supervisor 7) follow up

What is a golden opportunity?

Every interaction is a golden opportunity

What is the title of the guest service program

Eye Hi Goodbye

Mission statement

I will provide exceptional service to win the loyalty of our guest

What are the core values of Apache Casino Hotel? IPOT

Integrity, passion, ownership, team spirit

Greeting

Must be spoken

What is most frequently missed area missed on the shops?

The hello comment

Vision statement

Winners creating winners everyday